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LaTonya(Morgan( (Emo^onal(Intelligence(in(the(Workplace!(( ( 9. 1"
August 20, 2014 Presented by: LaTonya Morgan, PMP" Emotional
Intelligence in the Workplace" 10. 2" Agenda What is Emotional
Intelligence (EI)? Five Components of EI Determine and Interpret
your Emotional Intelligence Quotient (EQ) Tips and Tricks to
improve your EQ How important is Emotional Intelligence in the
Workplace? How your EQ can impede your career growth and successes
in the workplace 11. 3" Emotional Intelligence Definition What is
Emotional Intelligence (EI)? Simply put, Emotional Intelligence not
only demonstrates how well you can control and express your own
emotions but also, how well you react to others emotions and apply
them according to the situation at hand. The emotionally
intelligent personattends to emotion in the path toward growth.
Emotional intelligence involves self- regulation appreciative of
the fact that temporarily hurt feelings or emotional restraint is
often necessary in the service of a greater objective. (Salovey
& Mayer) 12. 4" 5 Components of EI Daniel Golemans 5 Components
of Emotional Intelligence 13. 5" Self-Awareness Self-Awareness
Ability to perceive and understand your temperament (attitude),
emotions, and ambitions and how they affect others around you.
Lincolns ability to retain his emotional balance in such difficult
situations was rooted in acute self-awareness and an enormous
capacity to dispel anxiety in constructive ways. -Doris Kearns
Goodwin 14. 6" Self-Regulation Self-Regulation = Self-Control The
ability to control or divert disruptive behaviors, control impulse
decisions and judgments Conflict Resolution: ability to resolve
disagreements with others RESEARCH BEFORE YOU REACT! Ones greatest
challenge is to control oneself -Kazi Shams 15. 7" Motivation
Motivation: Determination to work for and achieve your goals and
aspirations Learn from past mistakes, achievements Failure should
be your motivation to improve and succeed 16. 8" Empathy Empathy:
The ability to sympathize with other peoples feelings and
situations React and communicate in a caring manner Treat others
like you want to be treated 17. 9" Social Skill Social Skill:
Ability to use the four previous components to help foster and
maintain positive relationships with a host of people Comfortable
around others Proficient in building strong networks 18. 10"
Self-Assessment Exercise WHATS YOUR EQ? 19. 11" Group Discussion
What did you learn about yourself? Do you agree/disagree and why?
What were some ways given to improve your EQ? Do you want to
improve your EQ? Consequences of low EQ in the workplace? Affect
promotions? Poor communication skills 20. 12" Group Discussion Can
Emotional Intelligence be taught? Practice, Practice, Practice
using what you learned during the Self-Assessment exercise Obtain
and accept feedback from others Find a coach to assist you 21. 13"
Benefits of Emotional Intelligence 22. 14" Resources 23. 15"
Closing Remarks THANK YOU Good Luck on your Emotional Intelligence
Improvement (Healing !)
