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Healthcare Systems Improvement Online Job
Bank
Brittany Damon ● Sarah Hewes ● Heather Johnson
Alison Reppy ● Thomas Stanley
Design Advisor & Sponsor: Professor James Benneyan
Outline
Why Healthcare?Project OverviewDesign & PrototypeHuman Factors &
ImprovementsFuture RecommendationsQuestions
Why Healthcare?Largest industry in world
$2.26T/yr on healthcare (14-17% of US GDP, 2007)
Estimated 35% all costs are waste (4-10% increase/yr)
Need to be more efficient and provide higher quality care
26,000 attendees at HIMSS 2008 Conference
Improvements needed and tools used Waits, delays, flow, access Efficiencies, cost reduction Scheduling, staffing, layout Outcomes, safety, medical error
Quality mgmt, quality, SPC Data analysis, time studies Lean, 6s, Toyota Production
System
Why Healthcare?
Why Healthcare?
No single society for healthcare process improvement people
Main job-finding via home-grown listserv
Anticipated growth in coop seekers and openings
Splintered profession Healthcare executives, Nurse mgrs.Patient safety communityInstitute of Industrial EngineersOperations research societyHealthcare Mgmt Systems Soc.American Society for QualityHuman Factors societyInstitute for HC ImprovementSociety for Health Systems
Project Overview
Society for Health Systems Membership
0
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-07
Quarter
Nu
mb
er
of
Me
mb
ers
Total
Students
Professors
Industry
Non-Students (Industry + Professors)
Total
Industry
Students
Non-students
Project Need
To provide a free service exclusively for process improvement job seekers and healthcare employers to connect within the targeted healthcare industry
Project Overview
Project Statement
Functionality Free service Ability to create user account Add/delete/edit job postings Resume content inclusion Email communication between users User-initiated search capabilities
Server Space Hosted on Professor Benneyan’s Website Currently allotted 125MB on COE server for
development
Project Overview
System & Server Requirements
TITLE
INTRO INFO
LOGIN
Index
SEARCH
MENU
CREATE ACCOUNT
SEEKER NAME
PROFILE
UPDATE PROFILE
VIEW PROFILE
COMPANY NAME
SUCCESS
MENU
SEARCH
VIEW JOBS POST JOBS
DELETED JOB
SURVEYEDIT JOB
THANK YOU
Search - Seeker
Create
Seeker Maintenance
Search - Poster
Poster Maintenance
SEEKER
POSTER (COMPANY)
RELEVANT SITES
Website Needs
ABOUT
PRIVACY
SPONSOR
CONTACT US
FORGOT PASSWORD
SUCCESS
THANK YOU
Logout
THANK YOU
MORE INFO
EMAIL CANDIDATE
THANK YOU
MORE INFO
EMAIL CANDIDATE
THANK YOU
Design & Prototype
Job Bank Design
Iteration Name Features
1 Log in
-log in -account type -basic demographics -drop-down menu search
2 Profiles -display job seeker profile -display job poster profile
3 Text Input -provide job seeker resume text -provide job description text
4 Search-ability -provide searchability by textfield
5 Communication
-forgotten password communication
-communication between users -communication between users and administrator
On-going Aesthetics -website aesthetics -survey results -human factors exercise results
Design & Prototype
Phases of Design
Elements of the Job Bank
Three main elements provide basic functionality Graphical User Interface (GUI) - HTML Back end database - MySQL PHP scripting language
MySQL DatabasePHP
Graphical UserInterface
Design & Prototype
HTML Interface Design
Font type/size/color Background Images Tables
Form input Drop-down menu Text box/field Radio button Check box
Design & Prototype
Design & Prototype
MySQL Database Design
Searchability Two search methods
Specific Keyword
Specific Search Creates a query based on form inputs to
search job postings Returns relevant results to the user in a
table on front end
Keyword Search Uses replacements and split functions to
take user inputs and create a query Returns results containing any common
words in the job description
Design & Prototype
PHP Script
Update Table Information Analyze content in each form
element Looks for blank elements Identifies changes
When an element is identified as changed it is appended to a query building variable
Mysql Database Interaction The query building variable is
converted to mysql syntax This mysql query is run
through the DB and updates the record
Design & Prototype
PHP Script
Design & Prototype
Demonstration
User Preference Survey Key Features
Response Category Responses
Simplicity/Navigation/Visual Appeal 58
Job description available 53
Searchable by location 25
Search-ability, including filters 25
Quantity and quality of jobs listed 24
Salary provided 14
Other 38
Human Factors
Testing One-on-one evaluation Task cards/Protocol analysis Survey using Likert scale Two phases of HF testing
Customer Identification Employer contacts Professors Students and peers
Testing One-on-one evaluation Task cards/Protocol analysis Survey using Likert scale Two phases of HF testing
Customer Identification Employer contacts Professors Students and peers
Human Factors
Usability Testing
Evaluation Survey Results
Website Evaluation Survey
4.4
54.7
4.4
6.2 6.35.9
5.2
1
2
3
4
5
6
7
Visual Aspects Language Navigation Search EngineDesirables
Lev
el A
gre
emen
t
Phase 1
Phase 2
1 = strongly disagree, 7 = strongly agree
Human Factors
Initial Login Page
Human Factors
Example: Initial Login Page
Final Login Pageinstruct.coe.neu.edu/iehealth
Human Factors
Functionality Change web address PDF upload capability Favorite searches display Email notifications of
matching jobs or candidates
Career advice section Mass email to relevant
societies or companies
AestheticsMaintenance
Functionality Change web address PDF upload capability Favorite searches display Email notifications of
matching jobs or candidates
Career advice section Mass email to relevant
societies or companies
AestheticsMaintenance
Recommendations
Future Recommendations
Done
Questions?
