PROUDLY SERVING UTAH PUBLIC EMPLOYEES

HealthTrendsPEHP

A Q U A R T E R L Y P U B L I C A T I O N F O R P E H P E M P L O Y E R G R O U P S

JUNE 2016VOLUME 16 , NUMBER 1

Mark Your Calendar!

IN THIS ISSUE:

2 PEHP E-Care combined convenience with cost savings

5 Don’t miss PEHP Healthy Utah’s upcoming webinar and online courses

6 Five things to know about PEHP Life & Accident

On June 23, 2016, PEHP Healthy Utah will be holding our Annual Wellness Council Conference: “Wellness Champions – Meeting the Challenge!” see page 4 to learn how you can get involved.

PEHP

PEHP HEALTHTRENDS / PAGE 2 JUNE 2016

PEHP members are saying how much they like Amwell; it’s both convenient and low

cost. You may get questions from employees about Amwell. Here are some answers to questions we’ve received.

What is Amwell? Amwell is a faster, easier way to see a doctor. You can have video visits with a doctor anytime. It’s easy to use, private, and secure. It’s free to enroll and the cost per visit is $10 for Traditional plans. The STAR Plan members only pay $10 for a limited time, if they use the promo code PEHP10, otherwise, it’s $40 before deductible.

Amwell offers:

» Your choice of trusted, U.S. board-certified doctors and therapists

» Video visits using the web or mobile app

» Consultation, diagnosis—even prescriptions (when appropriate)

Use Amwell any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling.

When would I Use Amwell?» I should probably see a doctor, but

can’t fit it into my schedule

» My doctor’s office is closed

» I feel too sick to drive

» I have children at home and don’t want to bring them with me

» It’s difficult for me to get a doctor’s appointment

» I’m on business travel and stuck in a hotel room

What can doctors treat on Amwell? On Amwell you can take care of most common issues like: » colds » sinusitis» flu » ear infection» fever » pinkeye» rash » migraines» abdominal pain

You can also see a therapist for ongoing counseling for concerns

YOUR BENEFITS YOUR MONEY YOUR HEALTH

24/7/365 Medical Care Has a Name: AmwellPEHP E-CARE

IN T

HIS

ISSU

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4 Become a Wellness Champion in June by attending PEHP Healthy Utah’s annual Wellness Council Conference.

6 PEHP’s Provider Lookup Tool just got better. Now members can see how a provider’s costs compare to others who offer the same services.

8 Summer means fun in the sun. It also means it’s time to think about protecting your skin.

How Do I Sign Up?Three easy ways:1. Download the iOS or Android

App by searching “Amwell”

2. Sign up at www.Amwell.com

3. Sign up by phone, call 1-855-818-DOCS

Enter Service Key ‘PEHP’ for Traditional plans and ‘PEHPSTAR’ for The Star Plans to get the PEHP Health & Benefits rate.

PEHP HEALTHTRENDS / PAGE 3JUNE 2016

24/7/365 Medical Care Has a Name: Amwell

PEHP VALUE OPTIONS

PEHP Value Options include outstanding healthcare providers available to PEHP members at lower out-of-pocket costs.

www.pehp.org

like depression, anxiety, stress, relationships, and insomnia, as well as for diet and nutrition help.

Can I use Amwell when I’m traveling?Yes. Amwell is great when you’re on the road for vacation or work.

Who are the Doctors? Clinical services on Amwell are provided by Online Care Group – the nation’s first and largest primary care group devoted to telehealth. Doctors on Amwell:» Average 15 years experience in

primary and urgent care.

» Are US Board Certified, licensed, and credentialed.

» Have profiles, so you can see their education and practice experience.

» Are rated by other patients, so you can review and select the doctor

who meets your needs.

How do I add my spouse? Your spouse should create a separate account to enroll.

How do I add a child to my account?Parents and guardians can add their children who are under age 18 to their account and have doctor visits on their behalf. Enroll yourself first and then add your child or dependent to your account.

What do I do if I have a child over 18 who is still on my health insurance?They should enroll as an adult and create their own separate account.

Questions & Assistance If you have any other questions, please call or email our support team at 1-855-818-3627 or support@americanwell.com.

Another telemedicine option is coming soon for Advantage network members. It’s called Intermountain Connect Care. Like Amwell, members consult with doctors on demand and online; the difference is the information is integrated with their Intermountain Healthcare personal patient record. It also costs a little more than Amwell, $49 for STAR members and $19 for Traditional members. For more information go to Intermountainconnectcare.org.

Wellness Council representatives from our PEHP groups across

the state will come together at the annual PEHP Healthy Utah Wellness Council Conference: “Wellness Champions – Meeting the Challenge,” on Thursday, June 23, at the Utah State Capitol.

Each year, council members gather to learn from experts in the field of worksite wellness and share ideas to engage employees in leading healthier lives.

Dr. Steven Aldana, nationally recognized author and worksite wellness professional, will be our keynote speaker. Lt. Governor Spencer Cox will also attend the conference to recognize the winners of the Governor’s Choice Health Challenge, a competition among State agencies recently held in May.

Additionally, prize money will be awarded to the winners of the 2015-16, “Work Well Being Challenge,” our 11-month worksite competition, in which six areas of wellbeing (career, social, physical, emotional, financial, community) were addressed by wellness councils throughout the year.

Those who attend the conference are from “grassroots” wellness

councils, typically comprised of employees from all divisions and levels within an organization. Council members share a common mission to improve the health and wellbeing of their workforce with simple activities and environmental changes that meet the needs and interests of their organization.

Whether you already have a council or have been thinking about starting one, this conference will provide tools, education, and networking opportunities to help you take the next steps.

How Do I Register?

There is still time to register for this FREE conference. Learn more and join us by clicking here by June 17.

PEHP HEALTHTRENDS / PAGE 4 JUNE 2016

NAVIGATING YOUR BENEFITS SUMMARYWhat services does your medical plan cover? What portion of the costs do you pay? Get answers to these questions and more by downloading your Benefits Summary. Log in to PEHP for Members, go to “my Benefits,” and click “Benefits Summaries.” This video helps you locate and read your Benefits Summary.

YOUR BENEFITS

Wellness Champions: Meeting the Challenge!

PEHP HEALTHY UTAH WELLNESS COUNCIL CONFERENCE

YOUR BENEFITS YOUR MONEY YOUR HEALTH

CHAMPIONSW E L L N E S S

W E L L N E S S C O U N C I L C O N F E R E N C EJ U N E 2 3 , 2 0 1 6

PEHP HEALTHTRENDS / PAGE 5JUNE 2016

SHARE WITH YOUR EMPLOYEESPlease feel free to share the information contained in HealthTrends with your employees. You may reprint any of the articles for use in your own newsletters. If you would like additional information on any of these topics, or other areas of interest, please contact us.

RESOURCES

Studies show the average family pays more than $10,000 per year in out-of-pocket

expenses. PEHP Healthy Utah would like to help our members lower their personal healthcare costs.

On Wednesday, June 1, PEHP Healthy Utah will conduct a free webinar to all PEHP members on “Getting the Most From Your Healthcare Dollars,” presented by Derek Applegate,

PEHP Business Development and Marketing Manager. Derek brings a wealth of information about how to get the most for healthcare dollars spent. PEHP members will learn simple tools and tips to lower their personal healthcare costs.

Webinars are held the first workday of each month at noon. Webinars are recorded, archived online, and can be viewed anytime.

Webinar: Tips to Lower CostsPEHP HEALTHY UTAH

YOUR BENEFITS YOUR MONEY YOUR HEALTH

If you’re interested in learning more about the basics of weight management, nutrition, and/or diabetes management, PEHP offers two convenient ways

for you to sharpen your skills. PEHP Lighten Up and PEHP Diabetes and YOU are web- and email-based classes that provide valuable knowledge, resources, and recipes. Don’t worry about driving anywhere to “attend” class; you can enjoy this learning opportunity from your own computer.

Classes Designed to Help Members

Lighten Up (8 weeks)Discusses: Nutrition basics, healthy cooking, meal planning, dining out and sensible snacking, behavior change, physical activity, emotional eating, the weight loss plateau.

Schedule:July 11-Aug. 29Registration: Opens June 1

Oct. 3-Nov. 21Registration: Opens Sept. 1

Register here

Diabetes and YOU (4 weeks)Discusses: Diabetes overview, nutrition and diabetes, exercise and everyday tips for staying healthy, diabetes complications.

Schedule:June 6-27Registration: Open now

September 6-26Registration: Opens August 1

Register here

PEHP HEALTHTRENDS / PAGE 6 JUNE 2016

PEHP VALUE CLINICSPEHP Value Clinics provide all the services of a family doctor, but at a lower cost. Medical clinics in the Salt Lake Valley offer members on The STAR Plan a 25% discount on what you would normally pay an in-network provider. Members on the Traditional plan are charged a $10 office co-pay.

YOUR MONEY

W e’ve made some enhancements recently to

help members find care and we’d like you to help us get the word out.

We added dollar signs to our “See Costs” button in our provider search tool, so members can see at a glance how one provider’s typical pricing compares to similar providers.

A provider can receive anywhere from one dollar sign, meaning lowest cost, to five dollar signs, meaning highest cost (see image). To view detailed cost information, members click the “See Costs” button to look at the most common billed procedures or input a specific code to get a price check.

Price is just one consideration. We also encourage members

to continue to use the provider rating system to comment on their experience with providers and view other’s experiences. Combining the cost information with the reviews helps members know what to expect.

To access the full ratings and cost information members need to log in here.

If a member needs general medical help, and it’s not an emergency, PEHP Value Clinics or Amwell are great options. When members need a little extra help finding a doctor or knowing where to go next we encourage them to call us at 801-366-7555 and ask for a nurse. Our member services nurses are here to help.

Getting the Most for Healthcare Dollars Spent

PEHP PROVIDER LOOK UP

YOUR BENEFITS YOUR MONEY YOUR HEALTH

PEHP HEALTHTRENDS / PAGE 7JUNE 2016

1Your Employees Deserve It. If you don’t offer PEHP Life & Accident to your employees, they’re missing out on an easy and affordable way to

protect their families. Talk to your Client Services Representative to learn more.

2Enroll at Any Time. Open

enrollment is a great time for employees to consider buying or increasing their PEHP Life & Accident coverage. Enrollment in this valuable coverage isn’t limited to open enrollment. You can enroll or make changes at any time. From the PEHP for Members homepage, go to the “my Benefits” menu and find “Enroll in Life & Accident.”

3Guaranteed Issue. If you apply within 60 days of your hire date, employees can buy up to $150,000 as guaranteed issue — $50,000 for

spouses, and $15,000 for dependent children. After 60 days, or for coverage greater than these amounts, you must provide evidence of insurability.

4Customizable Benefits. We offer coverage at varying amounts for your employees, spouses, and dependent children. Basic coverage is

employer funded. You may choose to also fund basic coverage for spouses and dependent children.

5Other benefits. Accidental death and dismemberment pays benefits in the event of your death or injury in an accident. You can buy up

to $250,000 in coverage, and rates are the same regardless of your age. Accidental weekly indemnity provides you with additional income if you miss work because of a non-job-related accident. Accident medical expense helps pay medical expenses beyond what insurance pays if you’re injured in a non-job-related accident.

Questions? Contact your Client Services Representative or contact PEHP Life & Accident: 801-366-7495.

Five Things to KnowPEHP LIFE & ACCIDENT

YOUR BENEFITS YOUR MONEY YOUR HEALTH

DENTAL CLINICS

Dental clinics in Salt Lake City, Ogden, and St. George offer a 10% discount on what you would normally pay an in-network provider.

YOUR BENEFITS

PEHP HEALTHTRENDS / PAGE 8 JUNE 2016

Over time, taking too much sun without any protection can

lead to problems — from dry skin and wrinkles to skin cancer. Skin cancer is the most common form of cancer.

Family history can play a part in your risk of developing it. But bad sunburns, especially during childhood, increase your chances.

Here are some tips to enjoy your time in the sun, safely.

» Cover up. Clothing and hats are good basic protection from the sun. The sun’s rays are strongest between 10 a.m. and 3 p.m. During these hours, try to limit your time in the sun.

» Sunscreen can help a lot. At the very least, use lotions with a sun protection factor (SPF) of 15. But SPF 30 offers better protection. Remember to reapply every 1- 2 hours.

Common skin cancers — and what to look forWhile a darker skin color offers some natural protection from the sun, it does not make you immune to skin cancer¹. So, it’s important to keep an eye out for these common cancers. And ask your doctor to take a look. They can be treated easily

if found early enough. Having a dermatologist look over your skin once a year is usually considered preventive care and is covered at 100%.

Basal cell carcinomas make up 80% of all skin cancers. They:

» Are usually pearly, slow-growing, raised areas that may crust, bleed.

» Occur mostly on the head, face, ears, back, and neck.

Squamous cell carcinomas make up 15% of all skin cancers. They:

» Show as red or pink, scaly bumps.

» Occur mostly on the head, face, ears, hands, arms, and legs.

Malignant melanomas are the most serious skin cancer. They:

» Can be fatal, but are treatable if found early.

» Begin as a dark brown or flat black spot; may change in shape or color.

» May grow from a mole.¹Gohara, M. & Perez, M.: Skin cancer and skin of color. Skin Cancer Foundation. 2015. Available at www.skincancer.org/prevention/skin-cancer-and-skin-of-color. Accessed May 18, 2015.

Don’t Feel the Burn from Too Much Fun in the Sun

SUMMER SAFETY

KNOW BEFORE YOU GOPEHP gives you tools and information to be an informed healthcare consumer. Go to PEHP for Members and find tools such as:

»Treatment Advisor

»Treatment Cost Calculator

»Find/Select a Provider

YOUR BENEFITS

YOUR BENEFITS YOUR MONEY YOUR HEALTH

PEHP HEALTHTRENDS / PAGE 9JUNE 2016

YOUR BENEFITS YOUR MONEY YOUR HEALTH

PEHP MEDICARE SUPPLEMENTPEHP Medicare Supplement is an exclusive URS benefit that offers extra coverage for medical and prescription drug coverage beyond what Medicare pays. Find more at www.pehp.org/medsup.

YOUR BENEFITS

The money-saving program PEHPplus helps promote good health and saves employees money. It provides savings of up to 60% on a wide

assortment of healthy lifestyle products and services. To access PEHPplus, look under the “Products” tab on our website.

Don’t Miss Out on SavingsPEHPPLUS

39CUSTOMER SERVICE

PPEHP’s Customer Service Department continues to focus on providing efficient and professional service to our members and providers.

In April 2016 over 78% of our callers were connected with a representative within 40 seconds and our average wait time was only 39 seconds.

Most calls to PEHP’s Customer Service team are resolved in just over five minutes.

secondsAverage wait time for callers in April 2016

www.pehp.org/plus

+www.pehp.org/plus

+PEHPplusDiscounts on Healthy Lifestyle Products PEHP members enjoy exclusive offers on healthy lifestyle products and services through PEHPplus.

Go to www.pehp.org/plus to see a complete list of savings, such as:

VASA FITNESSOne-Year Membership for $15/month.Includes access to all locations and all classes, including Silver Sneakers.

AND MOREPEHPplus also offers discounts on other services including Eyewear, Lasik, Gyms, and More.

» Eyewear» Gyms» LASIK» Hearing» Fitness classes» Corporate massage» Pet insurance

These discounts are available to all PEHP members and offer a great value on the goods and services listed below:

PEHPplus Vouchers for:» VASA Fitness» Anytime Fitness» Curves» USA Fit Salt Lake

PEHP Health & Benefits560 East 200 SouthSalt Lake City, UT 84102-2021

Customer Service Hours: 8 a.m. to 6 p.m. 801-366-7555 or 800-765-7347

HealthTrends Volume 16, Number 1June 2016

Director: R. Chet LoftisEditor: Bonnie J. Wolff

www.pehp.org

As a PEHPplus member, you and your family are eligible to receive discounts on

hearing testing and hearing aids.

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Contact Amplifon

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Discounts on Hearing Aids, Tests

HEARING HEALTH SAVINGS

YOUR BENEFITS YOUR MONEY YOUR HEALTH

Learn more

To learn more about our program and the features, please visit www.amplifonusa.com/pehp