Heathrow Commercial Telecoms · PDF fileSolutions are available through a partnership between Heathrow Airport Limited, ... Estimated Taxi In Time ... Heathrow Commercial Telecoms

Version 7.0 | January 2017

Heathrow Commercial Telecoms Pricebook 2017

© p

ho

tolib

rary

.hea

thro

w.c

om

Contents

Introduction 3

Pricing summary 4

A-CDM Data Feed 7

A-CDM Kiosk-PC 9

Broadband 10

CCTV 12

Common Beacon Infrastructure 14

Co-Location Rackspace (Colocabs) 15

Escorting and Access 17

Flight Information Display Screens (FIDS) 18

IPTV and Sky TV subscription 19

Managed LAN 21

Managed Wireless Solutions 24

Passive Infrastructure – Copper 27

Passive Infrastructure – Fibre 29

Radio 31

Analogue Radio 31

Digital Radio 32

Telephony 33

Legal Notice Back cover

Heathrow Commercial Telecoms Pricebook Version 7.0 | January 2017 | 2

Introduction

The need for business to have reliable infrastructure and communications solutions is important in today’s connected world.

Investment in voice and data communications across the Heathrow campus

Heathrow has made a significant investment in both the telecommunications and IT services infrastructure across the airport. When connected to Heathrow telecommunications services, business solutions become instantly mobile within the airport. Services can be replicated in any location across Heathrow, reducing the risk and cost associated with a business move. This is known as the Common Infrastructure Policy.

The concept of Common Infrastructure has been developed at Heathrow with careful planning over a number of years; with the aim for technology convergence and is driven by common business requirements to minimise complexities, maximise flexibility and create efficiencies.

Heathrow’s infrastructure consistently strives to deliver the highest levels of availability, making it an ideal partner for delivery of mission critical services.

Solutions are available through a partnership between Heathrow Airport Limited, Capgemini and SITA

Heathrow has undergone a major change in delivery of voice, data and video solutions, along with service management improvements. A major IT outsource contract was signed with Capgemini and covers the full scope of B2B services offered by Heathrow which are delivered by a consortium of specialist suppliers. SITA delivers the IT and telecommunication services on behalf of Heathrow.

Flexible end to end services backed by onsite support

Heathrow is now able to offer a true end-to-end telecommunications service including Broadband and co-location services in our communications rooms. The option of a single source supplier can have the benefit of reducing complexity, cost and risk to our customers.

Our service proposition includes flexible provision, comprehensive service levels and menu-based pricing to reflect the unique priorities of each business.

Heathrow support is always with you

The following key building blocks are in place:

• 24/7 365 Heathrow based Network Operations Centre (NOC) staffed with certified and Heathrow knowledgeable team members

• Integrated service management approach aligned to the latest ITIL v3 methodology

• Advanced network management suite providing proactive capacity, availability, change and release management

The world of technology and the needs of our customers’ is forever evolving – our objective is to try to be one step ahead.

We look forward to working with you.

Roberto Segala

Head of Commercial Telecoms Heathrow

Please note: These prices are subject to a signed contract.


Pricing SummaryAll prices are exclusive of VAT

Product Installation charge Monthly charge

A-CDM Kiosk-PC £140 £75

A-CDM Data Feed Project services cost £12,000 including Network

design and deployment

£0

Broadband (Standard) 2Mbits/sec £140 £35




Broadband (Premium) 1Mbits/sec £140 £99








Broadband Services - Decommission £360 per line £0

Virtual Broadband (Premium) 20Mbits/sec £4000 (project services) £949



Public static address £140 £5

Public static change £360 £0

CCTV shared view £140 £50

Co-location rackspace (100u) £140 £100

Common Beacon Infrastructure £1000 £28/Zone

Escorting and Access - under installation charge AOR* £0

FIDS 32" £2000 £200

FIDS 40" £2400 £200

FIDS 46" £2600 £200

FIDS 55" £3100 £200

IPTV £250 £30

Sky TV subscription £0 when ordered with IPTV, £140 if ordered after £100 per connected TV



Managed LAN (10Mbits/sec) £140 £20


Managed LAN (1Gbit/sec) £140 £100



Managed LAN (1Gbit/sec) £140 £100

Managed LAN Services - Firewall Change Changing a single rule in an existing policy on HAL’s Firewall.

£600 £0

Managed LAN Services - IPSec Key Change Changing an authentication, encryption, or connection mode to a HAL VPN.

£600 £0

Managed LAN Services - Route Change Addition/modification/removal of a single static or default route associated with a VPN.

£600 £0

Managed LAN Services - VLAN Design A new Virtual Local Area Network within a terminal. Limited to an isolated VLAN, no firewalls included.

£1200 £0

Managed LAN Services - VPN Design Design and deployment of an Airport-wide Virtual Private Network.

£3000 £0

Managed LAN Services - VPN/VLAN/IPSEC Change Design change to an existing HAL VLAN or VPN

£1200 £0

Managed LAN Services - Decommission Decommission of a VLAN/VPN (including removal of all ports).

£600 up to 10 ports £0

Passive Infrastructure – Copper £140 £15

Passive Infrastructure – Fibre (within building) £140 £20

Passive Infrastructure – Fibre (between buildings) £140 £30

Pricing Summary(continued)



Telephony

IP handset £140 £20

IP Conference £505 £0

Wired microphone £123 £0

Managed WLAN £0 ORC*

WLAN Services - Design (Bridge Mode) Wireless design charge for a same domain bridge mode connection.

£1200 £0

WLAN Services - Design Change Design change for a customer that already has WLAN from HAL. i.e. add a new store or location.

£1200 £0

WLAN Services - Design Design and deployment of a new WLAN design for customers who do not have WLAN from HAL.

£3000 £0

WLAN Services - Wireless SSID Change Changing a parameter of the SSID. Does not apply for extending the SSID coverage to additional access points. Excludes encryption change.

£300 £0

WLAN Services - Encryption Change Change to the WLAN encryption key (password).

£360 for one SSID £0

WLAN Services - Decommission Decommission of a WLAN Design (including AP SSID removal).

£600 for one SSID £0

Pricing Summary(continued)

*Other Regulated Charges


Service descriptionThe A-CDM Data Feed service provides customers with active flight data for aircraft landing and taking off from Heathrow. Customers can build their own applications to support their operations at Heathrow. Customers connect using a standard Java client.

A customer subscribes to the service by establishing a connection to an end point provisioned as part of a network design. Data is delivered as an XML stream that conforms to Heathrow’s Common Information Model. Flight information is then delivered for all Heathrow flights.

Product specificationThe following data fields are included in the feed. The data content in each field will be dependent on the type of flight data being provided e.g. arriving aircraft data vs departing aircraft data.

A-CDM Data Feed

All other aspects of the feed are taken as is. Connection will be subject to contract and approval by Heathrow.

• AIBT – Actual In Block Time • Aircraft Registration • Airport Code-Diverted Flight • ALDT – Actual Landed Time • AOBT – Actual Off Block Time • Arrival Airports/Airport (multiple) • ASAT – Actual Start-up Approval Time • ASRT – Actual Start-up Request Time • ATOT – Actual Take Off Time • Baggage Reclaim • Call Sign • Code Share – Carrier Code (multiple) • Code Share – Flight Number (multiple) • Code Share – Flight Suffix (multiple) • CTOT – Calculated Take Off Time • Departure Airports/Airport (multiple) • EIBT – Estimated In Block Time • ELDT – Estimated Landed Time • EOBT – Estimated Off Block Time • EXIT – Estimated Taxi In Time • EXOT – Estimated Taxi Out Time • Expected Runway ID • Finals Time • First Bag Time • Flight Plan Identifier • Flight Plan Movement Status • Gate Number • Gate Type • Hold Delay • IATA Aircraft Type • ICAO Aircraft Type

• International or Domestic • Last Bag Time • Leg Identifier – Airline • Leg Identifier – Arrival Or Departure • Leg Identifier – Flight No. • Leg Identifier – Flight Suffix • Leg Identifier – Operational Status • Leg Identifier – Scheduled Date • Linked Flight Identifier – Airline • Linked Flight Identifier – Arrival Or Departure • Linked Flight Identifier – Flight No.• Linked Flight Identifier – Flight Suffix • Linked Flight Identifier – Scheduled Date Time • MTTT – Minimum Target Turn-round Time • Overshoot Date Time • Return to Stand Date Time • Runway ID • Sector Arrival Time • Sector Exit Time • Sector ID • SIBT – Scheduled In Block Time • SID – Standard Instrument Departure • SOBT – Scheduled Off Block Time • Stand • Terminal • TOBT – Target Off Block Time • TSAT – Target Start Up Approval Time • TTOT – Target Take Off Time

• Zoning Time


Charges• The customer is charged for testing and service connection, project management and customisation.

Once service connection testing is successfully completed, connection will be allowed against the production service, and then handed over to support

• Project services cost £12,000 including Network design and deployment

Service levels (SLAs)

Targets

Down for all Down for some Down for one

Response 8 hours 8 hours 24 hours

A-CDM Data Feed(continued)


A-CDM Kiosk-PC

Service descriptionAccess the A-CDM application via a standard Heathrow built PC. Requires the availability of a Heathrow network connection for the PC to connect to.

Product specification• Standard Heathrow PC is internet enabled to access the A-CDM application only

• Views can be customised depending on customer requirements

• Refer to A-CDM application user guides for a full list of customised views

Charges

A-CDM Kiosk-PC

Installation £140

Monthly £75


Targets


Restoration 4 hours 4 hours 8 hours


Broadband

Broadband service descriptionConnection to the service can be delivered as a number of technical options:

Broadband LightIdeal for a single location, such as an office or retail store, this option is delivered as a separated connection via an ethernet RJ45 port. Customers will need to provision their own wired router and firewall for connection to the internet. Heathrow Wireless LAN can be optionally connected to the same router via a second RJ45 connection using bridged mode.

Broadband CampusIdeal for using a common internet connection to serve multiple locations at Heathrow. This option is intended for customers with a Heathrow Managed LAN. Customers will need to provision their own router and firewall typically located in one of Heathrow’s “meet me” communications rooms.

Broadband VirtualFor customers that do not want to have physical firewalls and routers this option makes use of virtual firewalls provisioned by Heathrow. Typically used to provide an IPSec connection between customers Heathrow locations and head office. Cost includes full network design.

Product specification• Available as contended (standard service line) as well as non-contended (premium service line)

bandwidth options

• Highly scalable, with bandwidth on demand

• Add more bandwidth as needed

• Connect Wireless devices using HAL Managed WLAN services

• Flexible duration contracts available from six months to multiyear.

• Availability of Public Static IP Address

N.B. When using customers’ own equipment, the security of any internet services solution is the responsibilityof the end user. There is no content filtering performed on any service option.


Broadband(continued)

Charges

Bandwidth

1Mb 2Mb 3Mb 5Mb 10Mb 20Mb 50Mb 100Mb

Service Line Install Monthly charge

Standard £140 - £35 - - - £75 - £399

Premium £140 £99 £149 £199 £249 £499 £949 £2199 £3899

Virtual £4000* - - - - - £949 £2199 £3899

Public static address

£140 £5 £5 £5 £5 £5 £5 £5 £5

Public static change

£360


Service Restore Time Response Time

Standard 24 hours 30 minutes

Premium 8 hours 30 minutes

*project services costs

Service description - Premium non contended. Standard contention ratio 20:1


Service descriptionHeathrow’s CCTV is provided on a dedicated (normally for secure and commercially sensitive situations) or shared basis (normally for operational situations e.g. to monitor common use areas). Heathrow offers a new CCTV infrastructure based upon digital technologies which allows a far greater flexibility in its use and enables cross-agency collaboration.

Digital CCTV solutions have a very strong overlap with IT technologies in many areas, in particular on its convergence at the Heathrow network level to the use of ‘IP’ (Internet Protocol) as the transport mechanism, and the use of digital storage technologies and server platforms.

Product specification• The Heathrow system may be interconnected via a WAN, so that operators in site 1 can also view live or

recorded video from site 2

• Operators in a separate control centre may be able to monitor live video over the network from cameras at any of the distributed sites, and to retrieve and replay recorded video from any of these sites

• Video images may also be displayed on a video-wall, either by decoding the IP streams back to composite video and displaying them on traditional analogue monitors, or by displaying the IP streams directly on large computer screens

• Remote cameras – either wired or wireless – may be connected to the system via either a private (e.g. ISDN or leased-line) or public (i.e. internet) network. Similarly, remote operators may be connected to the system from airline headquarters

Charges

CCTV

Installation £140

Monthly £50

Change request

Change request

Additional viewing station £140

Changes to camera view £125

CCTV



Service hours

Service Service hours Service days Critical business periods

CCTV live viewing 24 hours Mon – Sun 24/7 365

CCTV central recording of images

24 hours Mon – Sun 24/7 365

CCTV viewing of stored images

24 hours Mon – Sun 24/7 365

Targets



CCTV(continued)


Common Beacon Infrastructure

Service descriptionHeathrow Common Beacon Infrastructure provides access to Heathrow’s estate of managed Bluetooth low energy beacons for users that wish to build Geolocation aware mobile applications. The beacons are compatible with both Apple iBeacons and Google Eddystone standards.

Beacons are operated to standards currently being developed by IATA and ACI as part of the Airport Community Recommended Information Services (ACRIS) work stream. Access to Beacon information is via a cloud service operated by SITA called the Common Beacon Registry (CBR).

The registry is Beacon vendor agnostic and will ensure beacons use a common form of data sets based on industry standards. This will enable all industry players to leverage existing common use beacons deployments at airports throughout the world.

ChargesBeacons are provisioned by the use of Zones and therefore will be priced by Zones per Terminal. Pricing is based on MRC** of £28 per Zone per Terminal. The one-off installation charge of £1000 includes access to beacon registry, documentation and initial setup support. Changes at zones (such as addition, removal) after the initial set up incur an admin fee of £140.

Zone chart

Name Description

ArrivalsHall This beacon identifies the arrivals hall in the airport

BaggageHall These beacons are used to identify that a passenger is in the baggage hall, or at a specific baggage carousel

CarPark These beacons are the airport car park

CartHire This beacon identifies the car hire area

CheckinDesk These beacons are to identify a check-in desk, or a check-in hall

EntryExit These beacons identify the main entrance/exit doors at the airport (landside)

Gate Gate beacons identity a boarding gate at the airport

Kiosk This beacon identifies a kiosk at the airport, such as a self-service check-in kiosk

Lounge The lounge beacons are used to identify an airline or airport lounge

Other A general purpose beacon

Plane This beacon identifies the entry/exit point of an aircraft

Ramp This beacon identifies the passenger boarding ramp between the aircraft and the airport terminal

Restaurant Retail beacons are used to identify a single restaurant/cafe, or if a passenger is in the general food hall area of the airport

Retail Retail beacons are used to identify a single shop, or a passenger is in the general retail area of the airport

SalesOffice This beacon is for an airline sales office

Security/Zone These beacons are placed in the security check point between landside and airside

TransitZone This beacon identifies the airport transport areas, such as transit trains from one terminal to another

Waypoint This is a general purpose waypoint beacon. It can be used to indicate which terminal, concourse, floor of the airport a passenger is in. These are typically placed in the long walkway areas in airports

**MRC - Monthly Recurring Charge


Co-Location Rackspace (Colocabs)

Service descriptionHeathrow standard racks are 45U (height) and 800mm square footprint.

For areas within Terminals 3 and 4 which have undergone refurbishment, Common Infrastructure applies. Customers can locate their equipment in any available room.

T5 (A, B & C) is designed around Common Infrastructure. In accordance with Common Infrastructure policy customers may locate equipment in the Heathrow PCRs, FTNS and SCRs.

T2 (A & B) is designed around Common Infrastructure. In accordance with Common Infrastructure policy customers may locate equipment in the PCRs, Finland SCRs.

PCRs and SCRs have been designed with racks specifically to accommodate equipment. The design takes expansion into account to facilitate technology advances.

Access to any communications room is permitted without charge. Persons entering must either be holders of a valid Heathrow ID allowed to access the specific communications room or be escorted by someone who does. Heathrow can provide an escort on an hourly rate if required.

Health and Safety Regulations must be adhered to in order to enter and either inspect or carry out works required. Access will only be provided to duly authorised people. Individual pass access expires if an individual does not use their pass to access their permitted locations within a three month period.

Product specification• T3, 4 and 5. Sufficient racks for third party equipment shall be made available

• T3, 4 and 5 cabinets, which are not compartmentalised and will have a suitable workaround applied, including the option to use Heathrow cabinets. New cabinets will be compartmentalised

• Each U space can have up to a maximum of four active pieces of equipment installed

• The charge per U space is inclusive of all rent of space, power consumed, light, heating, cooling, fire and water detection and/or fire suppression, access security and any other charge not named but otherwise incurred

• All space used for the purpose of cable management shall be without charge

Visit www.heathrow.com/telecoms to view the process to access communications rooms.

The following is a list of Fixed Telco Network Services (FTNS) rooms where third party communications equipment should be housed to meet BT or network Service providers lines.

Terminal 2: The Queen’s Terminal The FTNS Room London Heathrow Airport Hounslow TW6 1EW

Terminal 5 The FTNS Room Heathrow Airport Hounslow TW6 2GA


http://www.heathrow.com/telecoms

Co-Location Rackspace (Colocabs)(continued)

T2

• The minimum occupancy of a 45u cabinet is a sub-divided section comprising of 10u. Each 10u compartment having lockable doors, both front and rear.

• Each 10u compartment shall be secured by means of a Heathrow provided (unique to customer space in cabinet) locking mechanism. It is the responsibility of the customer to keep their compartment locked, subject to the locking mechanism being serviceable, this being the responsibility of Heathrow.

• Each U space can have up to a maximum of four active pieces of equipment installed.

• The charge per U space is inclusive of all rent of space, power consumed, light, heating, cooling, fire and water detection and/or fire suppression, access security and any other charge not named but otherwise incurred.

• All space used for the purpose of cable management shall be without charge.

T5, T2 and refurbished areas in T3 and T4 since [January 2008] have diverse cable entry and exit to communications rooms. This applies to fibre and copper between distribution and access layer devices, whereas typically there is only a single copper route from the access layer to the end user device(s).

For T2 and T5. Power provided shall be a minimum of 2 x 8 amp fused spurs exclusive to the 10u space of each cabinet and shall be supplied from 2 separate sub-stations, thereby providing resilience of service.

For T3 and T4: Power provided shall be a minimum of 1 x 32 amp fused spurs per cabinet. N.B. Only the cabinet provided and fitted power blocks may be used, there shall be no floating or multi-way connectors either fitted or used within cabinets. New cabinets’ installations shall be a minimum of 2 x 8 amp fused spurs exclusive to the 10u space of each cabinet and shall be supplied from 2 separate sub-stations, and energy providers, thereby providing resilience of service.

Electrical power shall be:

• 220-240v AC

• Same phase within cabinet

• Filtered mains (for spike avoidance)

Charges

Colocabs

Installation £140

Monthly £100

A comparable price will be provided in instances which fall into this area: T3, 4 and 5 cabinets, which are not compartmentalised and will have a suitable workaround applied including the option to use Heathrow cabinets. Any new cabinets will be compartmentalised.


Escorting and Access

Service descriptionIf you do not have the necessary passes available to conduct work at Heathrow, you need to be escorted during the period that you are on site. This is especially the case if you need access to Heathrow communications rooms where your equipment may be housed.

Pricing is £600 per day and £300 for half day.


Service descriptionFIDS provide real-time arrival or departure flight information through standard display units.

FIDS give passengers a single, reliable source of flight information in an easy-to-understand format. They help improve passengers experience and ensure they arrive at the correct place at the correct time.

Product specificationCentrally managed data distribution system:

• NEC supplied FID screens with built in Integrated PC

• 32, 40, 46 & 55 inch displays provided by Heathrow

Charges

FIDS

Screen size Installation charge Monthly

32” £2000 £200

40” £2400 £200

46” £2600 £200

55” £3100 £200


Service hours


Support 24 hours Mon – Sun 24/7 365

Change management 08.30 – 16.30 Mon – Fri N/A

Targets



Flight Information Display Screens (FIDS)


IPTV and Sky TV subscription

Service descriptionIPTVThe IPTV service is a digital solution offering both Freeview channels and the capability to access Sky TV packages.

Heathrow provides infrastructure within its own demise that includes cabling and configuration for broadcasting Freeview channels. No TV is provided, thus allowing the customer complete freedom to provide whichever TV they prefer.

SkyHeathrow Commercial Telecoms also provides Sky TV channels through the existing IPTV service. There is no need to install satellite dishes or aerials as our service is delivered over our managed network. You also have the option to hide the set-top box with remote infrared sensors allowing you to design your demise as you see fit.

Product specification – IPTV• Centrally managed IPTV distribution system based on NetVue technology

• IPTV stream delivered over Heathrow Managed network

• Exterity AV encoders and decoders. Just one decoder box required

• Multicast video streams managed via Internet Group Management Protocol (IGMP) and Protocol Independent Multicast (PIM)

• 41 Freeview channels, excludes HD channels

• Just one Heathrow network port required per TV

• IPTV delivered over its own VLAN

Product specification – Sky• Sky channels are only available in standard definition (SD)

• Interactive, high definition (HD) or 3D services are not available as part of the Sky package

• In order to receive Sky channels customers must install IPTV first. This is a TV system distributed over the Heathrow network infrastructure

• Customers are responsible for providing televisions for this service

• The solution includes two elements; a data network connection over the Heathrow IPTV VLAN back to a set of IPTV servers; and an IPTV exterity box which will deliver both the standard Freeview and Sky channels

Sky determines the channels to be included in the offering at any one time.

Current channels included

Sky Sports 1 Biography Channel VH1

Sky Sports 2 Animal Planet National Geographic

Sky Sports 3 Discovery National Geographic Wild

Sky Sports 4 Sky Living Nickelodeon

Sky Sports News MTV NickToons

Sky One MTV Dance Comedy Central

Eurosport MTV Hits History Channel


IPTV and Sky TV subscription (continued)

Charges – IPTV

IPTV Freeview channels

Installation £250

Monthly £30

Charges – Sky

Sky Costs

Installation £0 when ordered with IPTV, £140 if ordered after

Monthly £100 per connected TV


Service hours


Support 24 hours Mon – Sun 24/7 365

Change management 08.30 – 16.30 Mon - Fri N/A

Targets




Service descriptionHeathrow’s Managed LAN service provides a secure, reliable, and flexible solution to connect various customer data and IT systems within and across all Heathrow terminals and other locations.

Connectivity to locations outside of Heathrow’s Managed LAN is provided via an established secure gateway.

The Managed LAN service runs over Heathrow’s proven Cisco 3-layer hierarchical network, with significant separacy and diversity, providing the highest levels of resilience and availability. A modular network design means that supporting changing business requirements can be completed efficiently within the agreed SLAs. The use of layer 3 MPLS Virtual Private Networks provide logical and secure segregation of customers. The infrastructure fully supports the transport of voice, data and video.

A customer may wish to ensure that their application is fully PCI compliant.

The Managed LAN service shall conform to the requirements of Payment Card Industry (PCI). Heathrow will make available on its customer portal its current certification to permit each customer, requiring same for their own service/applications and PCI compliance, the ability to print and retain current certification.

Heathrow Network service is aligned with the principles of the ISO 27001 – International Information Security Standard.

Product specification• Every customer is provisioned into their own single or multiple, MPLS VPN(s) which are then tailored to suit

individual connectivity requirements

• Connect external communications link at any of the Heathrow dedicated FTNS rooms or using Heathrow Managed VPN

• Fully managed and monitored by Heathrow‘s ITIL complaint Network Operations Centre (NOC)

• Configurable virtual firewall policies

• Guaranteed performance and availability, backed by extremely high service levels

• All access ports have BPDU guard enabled (connection of switches with spanning tree support enabled will disable the port)

• Accessed via 100Mbps ports with built in port security

• Connection of switches can only be done at the access layer

• For services capable of operational disruption, a dual passive outlet will always be provisioned so that one of the outlets (ports) is always available at any time

Managed LAN

Managed LAN Changes


Managed LAN (10MB) £140 £20


Managed LAN (1GB) £140 £100

Managed WLAN £0 ORC



Managed LAN (1GB) £140 £100


Managed LAN(continued)

Quality of service (QoS)The Heathrow LAN is capable of running QoS and is configured to do so.

Heathrow has QoS policies in place which give higher priority to specifically voice (for IPT) and video (for CCTV). Once utilisation exceeds defined early warning indicators then each separate system will be prioritised by a Class of Service (CoS). The early warning indicators are defined within Heathrow’s capacity management tool and once exceeded automatically generate an incident in the service management toolset for follow up investigation. As a safety net a manual review of utilisation is undertaken monthly.

ChargesAll Passive Infrastructure costs are included within port charge.

Managed LAN 10Mb 100Mb 1Gb

Installation £140 £140 £140

Monthly £20 £30 £100


Standard Network Changes Price List

Cost Description

VLAN design £1200 A new VLAN within a terminal. Limited to an isolated VLAN, no firewalls included.

VPN design £3000 Airport-wide VPN. Restricted access.

VPN/VLAN/IPSEC change £1200 Membership to the network, membership assignment method, authentication method, or a routing modification.

Firewall change £600 Changing a single rule in an existing policy on Heathrow’s firewall.

Route change £600 Addition/modification/removal of a single static or default route associated with a VPN.

IPSec key change £600 Changing an authentication, encryption, or connection mode.


Targets

Down for all Down for some

Down for one

Response 30 mins 2 hours 2 hours

Remote fix 2 hours 2 hours 4 hours

Replacement 4 hours 4 hours 8 hours


Heathrow Wireless SolutionsHeathrow operates a Wireless Common Infrastructure policy (GN08/10); this means that a single common Wireless LAN system is operated by Heathrow, and deployment of other WLAN infrastructure is not permitted, save for consent in accordance with the Common Infrastructure policy.

The Wireless LAN service operates over the Heathrow Managed LAN. It provides secure ubiquitous wireless LAN coverage through all operational areas of Heathrow.

Using hardware currently from Aruba networks, it is built on a hierarchical model, with significant diversity, providing the highest levels of resilience and availability. The modular network design means that it can support changing business requirements quickly and simply.

To facilitate deployment of multiple third party services using a single common infrastructure at Heathrow.

Operates a WLAN feature called ‘multiple SSID’, this feature allows presentation of multiple ‘virtual’ access points from a single physical access point.

A customer may wish to ensure that their application is fully PCI compliant.

The Managed WLAN service shall conform to the requirements of Payment Card Industry (PCI). Heathrow will make available on its customer portal its current certification to permit each customer, requiring same for their own service/applications and PCI compliance, the ability to print and retain current certification.

Product specification Heathrow provided wireless infrastructure within own demise, includes:

• WLAN access, configuration and end-to-end commissioning based on individual requirements

• Operates over 2.4GHz and 5GHz RF spectrum (802.11a/b/g/n)

• Supported security standards: Open, WEP, WPA Personal/Enterprise,WPA2 Personal/Enterprise

• Supported encryption standards: WEP/RC4,KIP/RC4, AES/CCMP

• Supported authentication standards: shared key, PSK, EAP/LEAP/PEAP, TTLS, RADIUS

802.11 WLAN can be expected to provide an adequate service for low bandwidth applications that are tolerant of latency (up to 50ms). There is also a limit to the number of users that can simultaneously access a single AP. The available bandwidth is divided among the users associated to the AP.

ChargesAs of June 2014 Managed WLAN falls under Other Regulated Charges (ORC).

ImplementationMonthly charge calculated every 12 months as per ORC principles as per General Notice.

Implementation

Monthly charge (per AP) calculated every six months as per ORC principles as per General Notice. Please contact Heathrow Commercial Telecoms for pricing.

Client specific WLAN solution design. Pricing as per standard network charges.

Managed Wireless Solutions


Managed Wireless Solutions(continued)


Targets


Down for one


Remote fix 2 hours 2 hours 4 hours

Replacement 4 hours 4 hours 8 hours

Commercial Wireless OptionsThere are optional elements that are available but are not part of ORC pricing that can be selected to build a full solution for your needs

Options Description

Internet Access Provision if internet back haul links for wireless devices. The ORC wireless pricing does not include internet access. Please see our Broadband solution and prices for options.

Roaming (using ClearPass Common SSID)

Ability for devices to connect to multiple access points across the Heathrow estate in common areas, especially for mobile users who need access to critical business systems at places such as stands and back of house areas. Expected in Q1 2017.

Captive Portal Splash page hosting, terms and conditions acceptance and authentication of users before they are allowed access to your network.

Social Login Allow users to login to captive portal using social media accounts e.g. Facebook, Twitter, Google.

Content Filtering Configuration of filtering rules to bar inappropriate content. Expected in April 2017.

Wireless Geolocation

Ability to track a device and display a blue dot on a map in realtime. Uses Wi-Fi Fingerprint. Requires access to Heathrow’s Mapping solution and SDK (Only available for Apple devices).

Wireless Network Design

Custom design of a fully functional wireless network that integrates with your own internal network, or a Heathrow provided Managed LAN solution.

Wireless Network design change

Changes to an already deployed wireless network design to accommodate additional types of devices e.g. printers, sensors etc. Or updates to the design to accommodate network changes.

SSID Change Change to the already provided SSID in your network design.

Encryption Key Change

Change to the deployed Encryption Key.


Wireless Design and Changes Charge Monthly charge

Wireless design £3000 £0

Wireless design change £1000 £0

SSID change £300 £0

Encryption key change £300 £0

Managed Wireless Solutions(continued)

Captive Portal Install Monthly charge

Splash page design and deployment £7000 £0

Splash page change £1000 £0

Splash page hosting per Access Point £0 £10

Clearpass Common SSID Installation MRC based on number of devices

Common SSID max number of devices/profiles 1-10 11-20 21-30 31-50 51-100

Total price for band £160 £280 £360 £500 £900

Network design £3000

Add or remove profile £140


Service descriptionHeathrow Passive Infrastructure conforms to EN 50173 and EN 50174 standards to support a wide variety of communications protocols. Heathrow provides a range of cabling solutions between any two points across the campus. This service may suit users that want to provide their own active network infrastructure or use other telecoms providers.

Where any additional cabling has to be provisioned, it shall be funded by the CIP (Capital Investment Programme).

Copper Patching (Passive Port)In all terminals to connect any two nominated physical points necessary to deliver to a customer (or its nominated service provider) an uninterrupted and dedicated hardwired connection between the identified points is required to maintain the standard of connection necessary to meet industry standards.

Where a Passive Port or service is required either between two communications rooms or between a communications room to a position within a demised area it shall be provided as a single service. That is to say irrespective of the number of transitions or patching points which might be required in order to provide that service.

Presentation to the customer shall be in the customer’s cabinet by fly lead, identifying the ports destination, and at the ports destination, either presented by a socket or fly lead.

Product specificationFor all Heathrow locations the cabling standards available are Cat3, Cat5e and Cat6 depending on the services required. Cat5e UTP may be used where a floor or area is being added to and there is an existing Category 5e infrastructure in place and it technically meets the requirements. For all new installations Cat6 is used.

For T3/4/5 where a port already exists and is not used, then this can be patched as needed.

For T2 Heathrow provided infrastructure within a customer’s own demise, includes (base scope):

• Four dual network outlets per 10Sqm of accommodation

• Each passive installation will provide airlines with network schematic; relevant celsius records and connectivity test results

In all terminals, a Demarcation Point is defined thus:

• Any two outlets between which the Passive Infrastructure connects. The exact point of demarcation is the male/female connection of the Passive Infrastructure to which a subsequent connection is made (commonly referred to as the channel for Cat 6 cabling)

In T2 and T5 all installations have achieved a standard sufficient enough for a 25 year Truenet warranty to be issued. In all other terminals the minimum installation standard is to achieve a 20 year Truenet warranty.

All connections are recorded, in-line with the Common Infrastructure policy, within the Celsius database.

The following are examples only and are not limitations.

Example 1: An RJ45 outlet in an office is the Demarcation Point, into which the customer’s patch lead connects, or the airport provides patch leads when required to do so.

Example 2: In a communications room where the infrastructure continues beyond the distribution patch panel and includes a patch lead with a male RJ45 connector or fibre connector which is the Demarcation Point, which then plugs into the customer’s switch at access or distribution layer, within their allocated cabinet 10u space.

Passive Infrastructure – Copper


Passive Infrastructure – Copper(continued)

Charges

Passive Infrastructure - Copper

Installation £140

Monthly £15

Patching charge

Per patch £100

Passive Ports are charged as below:

• For Cat5e and Cat6 connections where only a single connection is requested then Heathrow will deliver a dual outlet as standard with the first connection patched

• For Cat3 connections where a single connection is requested then a single outlet will be delivered


Patching request Request completion

1-50 Within 3 working days

>50 Within 10 working days

Out of hours (weekend moves etc) Within 10 working days

Targets


Down for one


Definition of terms

Standard description Service example Service response (Active & Passive)

Down for all Complete service failure (e.g. all check-in or gate desks down)

Within 30 minutes

Down for some Partial service failure (e.g. 50% loss of check-in or gate desks down)

Within 2 hours

Down for one Single user failure Within 2 hours


Service descriptionHeathrow can provide fibre connectivity between communications rooms.

To connect any two nominated points necessary to deliver to a customer (or its nominated service provider) an uninterrupted and dedicated fibre optic connection (comprising two fibres) between the identified points in accordance with industry standards and to maintain the appropriate and acceptable light loss budget, in accordance with industry standards.

Fibre optic connections will typically be used for connections between terminals and other buildings within Heathrow.

Where any additional cabling has to be provisioned, it shall be funded by the CIP (Capital Investment Programme).

Presentation to the customer shall be in the customer’s cabinet by fly lead, identifying the corresponding destinations, in accordance with the customer’s requirement for an industry standard termination.

Product specification

Optical connectors• LC fibre connector is the standard

• All terminations are fusion spliced of pigtails onto incoming fibre cables

• Fibre optic fixed links are terminated within either an Optical Distribution Frame (ODF) or Optical Distribution Panel (ODP) depending on presentation and cable core count

• All fibre optic routes are designed to have a maximum loss of 4 dB or less

Optical fibre characteristics

Single-mode fibre

• 9/125 micron step index, dual window (1310/1550 nm)

• Test results will be issued and delivered to the customer at least one working day ahead of the customer using the service

• Demarcation Point is defined thus:

Any two outlets between which the Passive Infrastructure connects. The exact point of demarcation is the male/female connection of the Passive Infrastructure to which a subsequent connection is made.

Passive Infrastructure – Fibre


Charges

Passive Infrastructure - Fibre

Within building

Between buildings

Installation £140 £140

Monthly £20 £30

Patching charge

Per patch £100

Local loop provisioning (fibre connections from one building to another building) per pair.


Patching request Request completion

1-50 Within 3 working days

>50 Within 10 working days

Out of hours (weekend moves etc) Within 10 working days

Targets


Down for one


Passive Infrastructure – Fibre(continued)


Analogue RadioService description

Radio Systems Ltd (RSL)www.radio-systems.co.uk

RSL provides radio services across Heathrow’s analogue trunk. This is based on a MPT1327 Analogue Trunk Radio system which provide push to talk voice communication across the Heathrow campus – both inside the terminals, and on the airfield.

A trunk radio provides users the ability to communicate within talk groups or on a one to one basis, and allows multiple organisations to receive a service using common infrastructure – each organisation can be segregated from each other using their configured talk groups. This also allows multiple organisations to communicate using common talk groups where they agree to do so – allowing greater coordination of the operations within the airport.

Specification, service levels and chargesPlease refer to our partners directly.

Radio


Service descriptionHeathrow operates common user antenna systems allowing third party operated radio service providers to offer push to talk services across the Heathrow estate. Alongside our already established Analogue Radio offering we are now able to offer a choice of the latest Digital Mobile Radio (DMR) through our service provider partners.

DMR offers superior voice quality and coverage as well as the ability to include advanced optional application features such as data messaging, job ticketing and location awareness.

DMR handhelds now have the functionality to make and receive calls from a telephony network and smart phones, as well as being able to make calls to individual radios or groups.

This offers users increased resiliency and versatility especially whilst working in covered or low signal areas.

affni Radio Solutionswww.affini.co.uk

The affini digital PTT radio system provides users with a choice of proven Motorola (vehicle) mobile & portable handsets, together with a range of peripherals devices, and accessories. In addition to voice services, the digital platform enables users to take advantage of a range of data services including GPS positioning & tracking, short messaging, and a range of enterprise productivity applications.

A unique feature of the affini digital platform at Heathrow is its integration into our WAVE affini Real Time Connect platform, which allows digital radio users to be directly connected to work colleagues using Smartphones and PC based Dispatch consoles within the same private PTT talk groups.

The affini Commercial Digital Radio Service is supported by a 24/7 365 Service Desk Hotline, and response SLAs to meet operational needs of your business. Network access, devices and accessories are available on a fully supported Monthly fee program.

Radio Comms www.radiocoms.co.uk

Radiocoms is the first operator to provide radio communications services on Heathrow Commercial Telecoms digital radio platform. The system uses the latest DMR Tier 3 technology and provides all of the features and functions of an MPT1327 system, but with the added benefit of greatly improved voice quality and the use of data services for GPS and job ticket management.

Radiocoms offer a wide range of hand portable, mobile and desktop products including Atex equipment and hand portables for covert operation. For further information or a demonstration please email Radiocoms on [email protected]

Specification, service levels and chargesPlease refer to our partners directly.

Digital Radio


Service descriptionTelephony services offered by Heathrow include both analogue and IP telephony based on Cisco’s call manager technology. The different technologies both facilitate cost effective access to the Public Switched Network.

Telephone Network (PSTN) with national and international access for both inbound and outbound calls.

The service is available across all of Heathrow’s terminals as well as campus buildings.

A range of handsets are available for normal desk users or more sophisticated office use.

Supplementary services such as voicemail and IVR capability are also available.

Product specificationHeathrow provided infrastructure within customers’ own demise, includes:

• Passive infrastructure

• Phone and connectivity for national & international calls

• A number of call manager features are available such as same line appearance for multiple handsets

• Customisable mini call centre via ACD and call auto forward

Telephony options availableA range of handsets are available including standard, advanced and conference phones.

Charges

Telephony

Line + phone

Voicemail IP handset IP Conference Phone

Wired microphone

Installation £140 £0 £140 £505 £123

Monthly £20 £5 £20 £0 £0

Telephony


IP Telephony Features

Installation Monthly

Airline Paging System (APS) Feature used for broadcasting messages ‘one to many‘

£25 £5

Airline Paging System (APS) re-configuration

Configuration changes required for (APS) phones. Winter and summer schedule changes

£25 £0

Voicemail Feature used for storing and accessing voice messages

£0 £5

Pickup Hunt Groups within a set of IP extensions

Any handset in the Hunt Group can pick up the incoming call

£0 Included in handset rental

Multiple-line appearances The same line appearing on multiple phones

£0 Included in handset

rental price

Advanced call forwarding settings

Calls can be manually diverted and also diverted using a time scheduler

£0 Included in handset rental

Other advanced features (subject to project survey depending on requirement)

£25 £5

“Daisychain” option: if same telephone connection is also used to provide a Managed LAN connection, to a PC or similar device, then there is no additional charge. In this instance the LAN charge will be applied and the telephone charge will be reduced by 50%.


Targets


Down for one



Telephony(continued)


Legal Notice Nothing in this response (including appendices and attachments) shall constitute a waiver of the rights or remedies set out in the Heathrow Airport Common Infrastructure Policy (CIP) and Heathrow Airport Limited reserves all of it rights and remedies in respect of the CIP including but not limited to those rights relating to scope, application and enforcement. The rights and remedies set out in the CIP are in addition to, and not exclusive of, any rights or remedies provided by law.

This document and the information contained therein is confidential and remains the property of Heathrow Airport Limited. The document may not be reproduced or the contents transmitted to any third party without the express written consent of Heathrow Airport Limited. This document and information contained therein is subject to contract.

This price book is applicable to services within Heathrow airport that are available through Common Infrastructure. Common Infrastructure is the term applied when service providers or users of Information and Communications Technologies (ICT) share the systems used to distribute electronic communication signals and services in the terminal or around the airport. The concept of common infrastructure has been developed at Heathrow (other airports and similarly complex environments) over a number of years. It is enabled by technology convergence and driven by common requirements with the aim of reducing costs, minimising complexities and maximising flexibility.

Please refer to the Common Infrastructure Policy on the Heathrow Airport website for full details of the policy.

This price book is also subject to the client being in contract with Heathrow for services provided; for which a contract constitutes a minimum period of six months.

Documents

Heathrow Commercial Telecoms · PDF fileSolutions are available through a partnership between Heathrow Airport Limited, ... Estimated Taxi In Time ... Heathrow Commercial Telecoms