HeiTel EMS Event Management System - Xtralis · customer’s intranet. Whereas, the customer network as well as public IP networks (Internet) are used for communicating with the video

HeiTel EMSEvent Management System

Product Line Management, July 2013

HeiTel Event Management System EMS

Contents:

The HeiTel / Xtralis Central Monitoring Station PhilosophyFeatures of the EMS EMS System OverviewEMS Communication InfrastructureEMS Components

EMS Block DiagramEMS ServerEMS Client work station

System Requirements Remote Service PackageQuestions & Answers

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The HeiTel / Xtralis Central Monitoring Station (CMS) Philosophy

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The HeiTel / Xtralis CMS Philosophy

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Xtralis / HeiTel Digital Video is one of the few worldwide operating manufacturers in the CCTV market that develops its products consistently for use within Central Monitoring Stations (CMS).

We are therefore in close communication with CMS and governing bodies for CCTV technology.

Over 300 CMS are already working with HeiTel / Xtralis software.

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HeiTel’s hardware and software products are the only products within the CCTV market that have remained completely backwards compatible for over 15 years

Specialised software solutions with an attractive price/performance ratio for small-sized, medium-sized and large CMS

CMS are administered directly by HeiTel / Xtralis

Free firmware and software updates via a password protected partner forum ensures that new developments can be used immediately

Software designed with a wide range of functions tailored to the special requirements of the Central Monitoring Stations

The features of the HeiTel / Xtralis hardware and software solutions that have contributed to making it the first choice for CMS include:

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Intuitive software user interface for fast and efficient alarm verification / evaluation

Flexible solutions for integrating into Intruder Detection Systems (IDS)at site by hardware links with the IDSin the monitoring centre by integrating into existing alarm management software

The receiver software supports all available dial-up connections (POTS/PSTN, ISDN, GSM, HSCSD) and IP connections (LAN, WAN, xDSL, GPRS, EDGE, UMTS, HSPA, CDMA (3G))

Dual path (redundancy) for transmission over IP networks, achieved by PSTN, ISDN or GSM

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Click on the picture to start the video clip

Xtralis / HeiTel offers:

Higher security scale─ Don’t just record crime … PREVENT crime with video intervention!

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Professional Video Alarm Monitoring Solutions

Alarm VerificationReal/False Alarm NotificationAlarm Quad Display with Alarm SequencesLive imagesPre-Alarm ImagesArchived imagesAccess of local video recordingsAlarm E-Mailing with Alarm ImageAlarm forwarding

Video InterventionLive ImagesPTZ ControlBi-Directional Audio (Full Duplex)Remote Relay Control

Health Check FeaturesVideo Loss DetectionSpray DetectionCamera Position AuthenticationCamera Defocusing AuthenticationIP Line MonitoringHTconnect®(Secured IP Connection)HDD Error DetectionPower Failure DetectionRoutine CallSystem Status Display

Service FeaturesArm/Disarm Service CheckAutomatic ToursReference ImagesExport Database for InvoicingVideo RecordingEvent Analyses- Alarm Reaction Time- Alarm Handling TimeFleet Management with GPS position display

… just a small selection!

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No. of Monitoring Centers in Germany: 280 (390)

No. of Monitoring Centers in U.K.: 27 (52)

No. of Monitoring Centers in South Africa: 7 (10)

Date: Summer 2009

Trusted by hundreds of high profile AMC

#1 in Europe for Remote Video Alarm Management & Investigation

Remote video investigation is the procedure where monitoring facility personnel uses a live video connection or recorded video clips, images and other data to remotely view the premises as a follow-up method after an alarm event has been reported and transmitted.

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Features of the EMS

Features of the EMS

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Support of HeiTel VideoGateway and ADPRO FastTrace 2/2x device series

Automatic connection to transmitter-side alarms, freely programmable observation tours and call-back function

Multi-Site functionality for simultaneous connection to up to 50 videotransmitters

With HTconnect ( ), HeiTel has developed a process that allows its video systems to be easily integrated into private and public IP networks despite the seemingly insurmountable hurdles of firewalls and dynamically assigned IP addresses. HTconnect allows for the secure connection of video systems via the Internet to decentralised control stations.

Operation, alarm verification an configuration for an infinite number of video transmitters

VideoGateway system status display and GPS position module via integrated HThealth Check Monitor

Features of the EMS

Adobe Acrobat Document

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Integrated, multi-levelled site map management tool for interactive operation and display of all basic functions

Receiver-side event logging of all key basic functions such as user activity, user-specific entries, alarms, technical alerts etc.

User-sensitive password management with individually configurable user rights and definable password validity period

Customer-specific event notification at global and customer-specific levels

Colour coded alarm categories

Receiver-side event logging of important basic functions such as user activities, user-specific entries, alarms, technical alerts etc.

Automatic storage of all received video in the central receiver archive

Features of the EMS

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Full database search, e. g. according to date, time and site specific criteria with customised analysis function for alarm events and archive video recording

Alarm-specific action plans per customer, location and transmitter level with email functionality for completed actions

Integrated logging and search function with report and list printout of logs and email functionality for logs and alarm protocols

De-centralised master database holding all data related to the customer, the site and the video transmitter (e. g. contact data of key-holder, installer, police, fire brigade, medical support)

Full automated site tours, both individually and weekly programmable

Configurable client operator rights allows for the decentralised maintenance of the master database as well as the administration and configuration of any remote site

Features of the EMS

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Features of the EMS

Intuitive operation by categorised tree/list views and free programmable camera groups

Online evaluation of pre-alarm sequences and hard drive archives with video preview function

Made-to-measure PTZ control for more than 40 different camera types taking manufacturer-specific functions into consideration

Relay control per transmitter to operate lighting, gates etc.

Monitoring of the armed/disarmed status of the transmitters and/or time scheduled auto-arming and auto disarming

All device functions available via IP networks and dial-up connections

Backwards compatible with all HeiTel video transmitters installed to date

Multilingual user interface (DE, EN, ES, PT, ZH Traditional, ZH Simplified, RU, PL) Contents

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EMS-System overview

EMS-System overview

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EMS-System overview

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Alerting, Image evaluation, MaintenanceEMS CLIENT 1

EMS CLIENT x

EMS SERVER

Low inbound data traffic

No firewall or router configuration at customer’s site needed

Auto connect to EMS receiving software

ISP line monitoring 24/7

Connection to VideoGateways with dynamic IP addresses

Connection to VideoGateways in mobile data networks

Transmission of GPS and system status informationHT

conn

ect

Internet- Connection (Backup via ISDN)

Alerting, Image evaluation, Maintenance

EMS-System overview

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CamDisc VG 2s (2 Channel)Digital VideoGateway with local long-term recording (50/60 fps)

CamTel VG Series (4 or 10 Channel)Digital VideoGateway incl. Pre & Post Alarm buffer for approx. 1400 pictures

CamDisc VG / SVR Series (4 or 10 Channel)Digital VideoGateway with local long-term recording 25/30 fps or real-time recording

CamDisc VG HNVR Series (10 IP or 4 analog + 6 IP or 8 analog + 2 IP cameras)Digital VideoGateway with local long-term recording (250/300 fps)Physically and functionally decoupled network connections, mega pixel cameras can now be integrated in existing networks without occupying too many resources or impacting on the network’s intended operating function

CamServer VG 2c (2 Channel = 1 x analogue, 1 x IP or 2 x IP)Digital VideoGateway with local long-term recording on CF and optional built-in 3G/GPS router

VideoGateways from HeiTel

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■ ISP Line Monitoring ■ 12V DC ■ Cascadable up to 1000 channels ■ Embedded software■ Embedded Hardware ■ Embedded Systems

EMS-Communication infrastructure

EMS Communication infrastructure

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The following outline clarifies the system architecture and port configuration using an example of an EMS System where the EMS service is inserted in the DMZ (demilitarised zone) of the customer firewall.


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The communication between EMS Client(s) and Server will always occur via the customer’s intranet. Whereas, the customer network as well as public IP networks (Internet) are used for communicating with the video systems (CamTel or CamDisc). A fixed IP address must be provided for each system component (for each EMS Client and for the EMS Server). Dynamic IP addresses are not suitable for security-relevant systems.

It must also be ensured that the TCP/IP ports used by the EMS are not already being used by other applications in the customer network.

The customer network firewall must also be configured appropriately, in order not to block the incoming video and alarm connections from the public network.

Note:Further ports are necessary if utilizing other network services such as client e-mail sending or using the TAPI function of EMS. For this purpose please note the corresponding basic conditions for the respective service.

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EMS Components

EMS Components

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EMS Block diagram

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Client PC #2

EMS Database

CamControl SERVER

Receiver Module

Event Management

Master Data Management

Module

ToursModule

Operator Management

Module

Event History Module

Backup Module

TimingModule

CamControlPLAYER

ISDN, GSM, PSTN, TCP/IP, WLAN, 3G, HSPA, CDMA, GPRS

HeiTel Transmitter #1

Image Archive

HeiTel Transmitter #2

HeiTel Transmitter #n

EMS Server PC

Client PC #n

Client PC#1

SiteMap & TAPIModule

HTconnect®Dial-up connections

IP-connections

Option: HTconnect for IP connections

VideoGateways

PingModule

HTconnectMonitor

EMS

Serv

erEM

S C

lient CamControl

CLIENT

Event CLIENT

HThealth Check Monitor

ADPRO FastTrace 2/2x

FastTrace 2/2x

FastTrace SERVER

EventEraser

FastTrace2 CamControl

Firmware Update Tool


ADPRO Transmitter #n

EMS SERVER

The EMS SERVER is an autonomous control station solution with CamControl SERVER and Event Server for up to 50 operator stations (EMS). The EMS SERVER includes an alarm management tool with dynamic alarm processing, an alarm database and interactive site map administration.

The EMS SERVER is based on a MySQL® database (licence included in the EMS SERVER).Other modules of the EMS server:

─ CamControl SERVER with HTconnect Server─ FastTrace SERVER─ Backup module and EMS Server Starter

The following run as background applications:─ CamControl SERVER Receiver─ Event Management─ Tours Module─ Ping Module─ Transmitter Data Module─ Timing Module─ HTconnect Monitor─ HThealth Check Monitor─ VG Firmware Update Tool─ Event Eraser

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EMS SERVER

“CamControl SERVER Module”CamControl SERVER is the interface between EMS and the HeiTel VideoGateways. The server establishes all connections to the outside world and generates the video receiver archives. The CamControl SERVER is connected to the EMS database via the CamControl SERVER Receiver.

It also has a user interface among other things for configuring connection types and the video receiver archives.

The HTconnect server for the HTconnect connections is launched as part of the CamControl SERVER.

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EMS SERVER

„FastTrace Server Module“FastTrace SERVER is the interface between EMS and the ADPRO FastTrace systems. The Server receives alarm calls of FastTrace device and forward these ones to the EMS data base.

FastTrace SERVER also have an interface to communicate with EMS Client.

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EMS SERVER

“Backup Module”The Backup Module runs data backups for the EMS database.

In the event of data loss, the database can be restored at any time from the backup files.

The Backup Module offers comprehensive configuration options for various data loss scenarios.

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EMS SERVER

“Tours Module”The Tours Module runs tours stored in the EMS database at the correct time and reports any failed tours.

“Ping Module”The Ping Module runs ICMP “echo requests” stored in the EMS database at the correct interval and reports any failed requests.

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EMS SERVER

“Timing Module”The Timing Module monitors the time-controlled functions of the EMS SERVER such as a routine transmitter call or the enabling/disabling of the transmitter at the correct time and reports any outstanding messages to the transmitter.

“HTconnect Monitor”The HTconnect Monitor provides an overview of the current HTconnect connections and the monitored connections.Within this overview, it is possible to query the current HTconnect status of a certain transmitter using its serial number.

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EMS SERVER

„Event Eraser“Via the Event Eraser module events canbe deleted based on a free configurabletime automatically.

„Firmware Update Tool“The VG firmware update tool checks the availability of individually adjustable firmware versions and processes a firmware update automatically with HeiTel VideoGateways that are connected via HTconnect.

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EMS Client work station

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Monitor 1:Event CLIENT

Monitor 2:FastTrace2 CamControl

Monitor 3: EMS Site Map Modul (Option)

Monitor 1: Event CLIENTEMS Client with

HeiTel VideoGateway connection

Monitor 2: CamControl Client

Monitor 3:EMS Site Map Modul (Option)

EMS Client withADPRO FastTrace connection

Monitor 1: Event Client“Event CLIENT”

The Event CLIENT is the main user interface for event processing. All event messages (alarm, service, resubmission and error messages and time checks) are displayed for the user in categories and supplemented with additional information and action plans.

The Event CLIENT is used for specific processing of messages by the user. The user can also select and manage image transmission and image recording systems and evaluate receiver archives.


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Alarm event Follow-Up

„Event CLIENT“ notifications

Service event Warning message HDD capacity

Event from timing module

Dongle or CC Server failure


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“Event Handling”

In this interface, the user can process specific messages.

The user can also select and manage image transmission and image archiving devices and evaluate receiver archives.

It is also possible to send alarm reports by e-mail withfile or image attachments.

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Monitor 2: CamControl Client


“CamControl CLIENT”

The CamControl CLIENT is used to operate and configure image transmitters and verify alarms.

The main functions include:

Live image transmission

PTZ and relay control

On-site archive evaluation

The functions of the CamControl CLIENT are the same as the CamControl LITE software.

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Monitor 2: FastTrace2 CamControl

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„FastTrace 2 CamControl“

FastTrace 2 CamControl basically supports the following features:

Evaluation of the unconfirmed events that belong to the FastTrace main event

Display live cameras in different views

Arm/Disarm the connected FastTrace devices

PTZ control

Evaluation of on-site video/audio archives

Input / Output control


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“Event History Module”

The Event History Module manages the protocols of completed events.

Protocol search using definable search criteriaViewing of video archivesProtocol and list creationProtocol and list printoutDeletion of protocols (by authorised users only)Sending of protocols by e-mail

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“Master Data Management Module”The Master Data Management Module is the user interface for entering transmitter-specific data and global data into the EMS database.

Specific data:Customer, dependent location, dependent transmitter, dependent event data and connection settings

Global data: Contact persons for customer and site locations, police stations, fire stations, doctors/medical facilities and installers, global event causes, definition of priorities etc.

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“Operator Management Module”The Operator Management Module manages EMS users.

User management:

Creating users with individually configurable user rights and definable password validity period

Modifying user data

Deleting users

Operator Management is a tool for the EMS administrator.

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EMS Site Map Modul Data Sheet

Monitor 3: EMS Site Map Modul (Option)


EMS Site Map Module (optional)

The Event MAPS Module is an extension of the Event Management System and is offered as a standalone software package with a separate set-up.

If the Event MAPS Module is to be used to complement the EMS, it must be installed on the relevant client computer for each desired Event CLIENT.

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http://www.heitel.com/en/products/software/ems-site-map_149/


EMS Site Map Module (optional)

The camera triggering the alarm is shown by a flashing camera symbol in the EMS Site Map Module.

A camera can be connected by clicking on a camera symbol.

Relay contacts can be directly controlled by clicking on the symbols.

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EMS TAPI Modul Data Sheet


EMS TAPI Module (optional)

The EMS TAPI Module is an extension of the EMS and is offered as a standalone software package with a separate set-up.

If the EMS TAPI Module is to be used to complement the EMS, it must be installed on the relevant client computer for each desired Event Client.

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http://www.heitel.com/en/products/software/ems-tapi_150/

EMS Client Arbeitsplatz

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VideoGateway system statusdisplay and GPS position module

Armed/disarmed stateHDD statusHardware issuesVideo loss indicationDevice temperatureFirmware version


EMS GPS Watcher

With the GPS Watcher functionality it is now possible to display current positions and live GPS data on a map (Google Earth) of those VideoGateways which are connected via HTconnect. Up to four VideoGateways can be displayed simultaneously on one map.

The EMS also records a route and position data which are displayed in the history of the GPS watcher.

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“CamControl PLAYER”

CamControl PLAYER is the playback and evaluation software for CamDisc recordings and PC archives.

The main functions include:

Search for image data accordingto various criteria (event, date/time, camera, etc.)Export of individual images or video sequencesMotion search in continuous recordings on hard disks

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System Requirements

System Requirements SERVER / CLIENT

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System Requirements

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Server PC Client PC

Support

Remote Service Package (Remote Access)

This software is required to operate EMS so that remote access to the EMS is possible for support purposes when required.

The HeiTel TeamViewer Client must be installed on the server PC for remote maintenance.

A DSL connection must be available and appropriately configured for remote maintenance.

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Q & A

Q & A

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HeiTel EMS�Event Management System�„Event CLIENT“ notifications

Documents

HeiTel EMS Event Management System - Xtralis · customer’s intranet. Whereas, the customer network as well as public IP networks (Internet) are used for communicating with the video