HELICOPTER E-TICKETING SYSTEM - Air Mauritius - HELICOPTER E... · HELICOPTER E-TICKETING SYSTEM USER GUIDE Page 1 of 42 Document Control Preparation Action Name Date Prepared by:

HELICOPTER E-TICKETING SYSTEM

USER GUIDE FOR AGENTS

HELICOPTER E-TICKETING SYSTEM USER GUIDE

Page 1 of 42

Document Control

Preparation

Action Name Date

Prepared by: Gireesh Gunoury 25th August 2016

Release

Version Date Released Change Notice

Pages Affected Remarks

1.0 25th August 2016 Initial version

2.0

3.0


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Table of Contents

1. HELICOPTER E-TICKETING SYSTEM ..................................................................................................................................................................................... 3

2. DESCRIPTION OF THE TAB NAVIGATION ............................................................................................................................................................................ 4

3. ACCESS TO HELICOPTER E-TICKETING SYSTEM ................................................................................................................................................................... 5

4. FIRST TIME LOG IN ............................................................................................................................................................................................................. 6

5. CHANGING PASSWORD ................................................................................................................................................................................................... 12

6. LOGIN .............................................................................................................................................................................................................................. 16

7. WRONG USERNAME / PASSWORD .................................................................................................................................................................................. 18

8. PASSWORD FORGOTTEN / PASSWORD EXPIRED ............................................................................................................................................................. 19

9. NORMAL REQUEST FOR HELICOPTER SERVICES ............................................................................................................................................................... 22

10. REQUEST BEING MADE WITHOUT PUTTING PASSENGER DETAILS ............................................................................................................................... 31

11. REQUEST BEING MADE FOR MORE THAN 4 ADULTS .................................................................................................................................................... 32

12. REQUEST BEING MADE FOR A DATE BEFORE THE CURRENT DATE ............................................................................................................................... 33

13. VIEWING THE REQUESTS MADE AND WHETHER THE REQUESTS HAVE BEEN TICKETED ............................................................................................... 34

14. VIEWING THE PASSENGER DETAILS OF THE REQUESTS MADE ..................................................................................................................................... 36

15. CANCELLING A REQUEST MADE ................................................................................................................................................................................... 37

16. VIEWING SALES REPORT .............................................................................................................................................................................................. 41


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1. HELICOPTER E-TICKETING SYSTEM

The Helicopter E-Ticketing System replaces the manual Helicopter Reservation & Ticketing functions.

The business objectives of the Helicopter E-Ticketing System are to:

Provide a better service to Mauritius Helicopter Ltd (MHL) agents and passengers through streamlined processes;

Enable 24/7 opportunity for Agents to transact with MHL through a web based platform thus increasing the sales and revenue potential;

Become paperless thereby reducing transaction costs including elimination of paper stock.

The Helicopter E-Ticketing System comprises of 3 main modules – Agent, Helicopter Services and Finance. This User Guide is for the Agent

module. The Menus which are accessible are displayed below:


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2. DESCRIPTION OF THE TAB NAVIGATION

Start – Displays the different MENUS available.

HOME – Describes the different services provided by Mauritius Helicopter Ltd

NEW REQUEST – The page on which the requests for helicopter services are made.

VIEW REQUESTS – The page on which the requests for helicopter services are viewed.

VIEW FARES – The page on which the fares for helicopter services are displayed.


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3. ACCESS TO HELICOPTER E-TICKETING SYSTEM

Step 1:

The minimum browser requirement to access the new Helicopter system is Internet Explorer 10 and Chrome 52.0.

Open your Internet Explorer Browser.

Type https://helicopter.airmauritius.com in the address bar and press ‘Enter.’

https://helicopter.airmauritius.com/


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4. FIRST TIME LOG IN When a user logs in the first time, this is the normal process to receive the password.

Step 2:

The following screen appears:

A. Put your ‘Username’ ONLY

B. Click on ‘Recover Password?’


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Step 3:


1. Put ‘Username’

2. Click ‘Send Email’


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Step 4:


A. Click on ‘Continue to Login’


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Step 5:

The following e-mail is received:

Dear Sir/Madam,

You are receiving this email on behalf of Mauritius Helicopter Ltd because you have requested a new password for the helicopter system.

Your new password is dy-!;/b|V%_G!H

We suggest that you login immediately and change your password.

Thank you and Best Regards. THIS IS AN AUTO-GENERATED EMAIL. PLEASE DO NOT REPLY


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Step 6:


A. Put ‘Username’

B. Put ‘Password’ (received in email – please copy/paste same)


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Step 7:

The following screen appears.

Choose the request you want to make.


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5. CHANGING PASSWORD

This section describes the steps to be done to change a password.

Step 1:

Click on ‘Change Password’ (on top right-hand corner)


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Step 2:


Put ‘Password’ (received on email) - (COPY PASTE THE PASSWORD FROM THE EMAIL)

Put ‘New password’ (minimum length 7 characters, include one non alpha numeric ( * @ ! )

Confirm ‘New password’

Click on ‘Change’


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Step 3:


Click on ‘Continue’


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Step 4:




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6. LOGIN

This section describes the steps to be done for a normal ‘Login.’

Step 1:


A. Put your ‘Username’

B. Put your ‘Password’

C. Click on ‘Log In’


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Step 2:




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7. WRONG USERNAME / PASSWORD If Username / Password is incorrect, the system will prompt same as per snapshot below. After 5 unsuccessful attempts, the account will be locked. The account will automatically unlock after 10 minutes. User will have to put his/her existing Username / Password to login.


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8. PASSWORD FORGOTTEN / PASSWORD EXPIRED Note: Passwords expire automatically after 3 months.

This section describes the steps to be done when a password is forgotten / expired.

Put your ‘Username’ and click on ‘Recover Password.’


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The following screen appears. Put ‘Username’ and click on ‘Send Email.’


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The following screen will appear. Proceed as per ‘Step 4’ to ‘Step 7’ of ‘SCENARIO FOR FIRST TIME LOG IN.’


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9. NORMAL REQUEST FOR HELICOPTER SERVICES This section describes the steps to be done for normal requests for helicopter services.

The following table displays the MANDATORY fields to be filled in for each service type.

TABLE 1 – MANDATORY FIELDS TO BE FILLED IN FOR EACH SERVICE TYPE

Service Type MANDATORY fields which need to be filled in, for the request to be saved and processed successfully.

COMBINED TRANSFER & SIGHTSEEING

Flight Date/ Service Type/ From/ To/ Duration/ Arrival Flt No; Arrival Time OR Departure Flt No; Departure Time / Take-Off Time / Passenger Details

HELI-GOLF Flight Date/ Service Type/ From/ To/ Take-Off Time/ Passenger Details

HELI-LOUNGE Flight Date/ Service Type/ From/ To/ Duration (For the option ‘sight-seeing’ only) / Take-Off Time/ Arrival Flt No; Arrival Time OR Departure Flt No; Departure Time / Passenger Details

HELI-LUNCH Flight Date/ Service Type/ From/ To/ Passenger Details/ Take-Off Time/ Return Take-Off Time

HELI-WEEK Flight Date/ Service Type/ From/ To/ Duration/ Take-Off Time/ Passenger Details

PHOTO/FILMING FLIGHT Flight Date/ Service Type/ From/ To/ Duration/ Take-Off Time/ Passenger Details

SIGHT-SEEING EXCEPT FROM AIRPORT Flight Date/ Service Type/ From/ To/ Take-Off Time/ Duration/ Passenger Details

SIGHT-SEEING FROM AIRPORT Flight Date/ Service Type/ To/ Duration/ Take-Off Time/ Passenger Details

TRANSFER Flight Date/ Service Type/ From/ To/ Duration/ Arrival Flt No; Arrival Time OR Departure Flt No; Departure Time / Passenger Details / Take-Off Time

UNDERWATER WATERFALL Flight Date/ Service Type/ From/ To/ Duration/ Take-Off Time/ Passenger Details


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A. Click on ‘New Request.’


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B. The following screen appears. Input all details and click on ‘Save.’


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C. When the request is saved successfully, the following screen notification with the unique reference number appears.


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D. When the request is received by Mauritius Helicopter Limited, the user will receive the following notification by email.

Dear Valued Customer,

Thank you for sending your request to Mauritius Helicopter Limited.

We acknowledge receipt of your request for the following trip:

Service Type: SIGHT-SEEING FROM AIRPORT

Date: 20 Oct 2016

From/To: SSR International Airport/SSR International Airport

No. of passengers: 4

Your unique reference no. is MK2016100004. Kindly note that your booking request is being processed and you will be officially notified once the booking is

accepted.

We thank you, and wish to inform you that we are available for any further information or assistance you may require.

Best regards

Mauritius Helicopter Limited

SSR International Airport. Plaisance. Mauritius.

Email [email protected] Website www.mauritiushelicopter.com T +230 603 3754/ 6/ 7 ; +230 603 3889 ; +230 207 7575

mailto:[email protected]

http://www.mauritiushelicopter.com/


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E. When the request is put on the waiting list by Mauritius Helicopter Limited, the user will receive the following notification by email.


Thank you for sending your request to Mauritius Helicopter Ltd.

We acknowledge receipt of your request for the following trip:


Date: 28 Oct 2016



Your unique reference no. is MK2016100009

Kindly note that your booking request is on our waiting list and you will be officially notified once the booking is accepted.


Best regards

Mauritius Helicopter Ltd






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F. When the request is accepted by Mauritius Helicopter Limited, the user will receive the following notification by email.


We are pleased to inform you that your request bearing reference no. MK2016100009 has been accepted.


Date: 28 Oct 2016



Kindly ensure that you revert to us at least 48 hours before your flight for issuance of e-ticket/s.


Best regards







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G. When the request is ticketed by MHL Reservation, the user will receive the following notification by email together with the e-tickets

enclosed.

From: [email protected] [mailto:[email protected]]

Sent: Friday, October 14, 2016 11:17 AM

Subject: E-Ticket for Helicopter Services


Your request with unique reference number MK2016100055 has been ticketed. Please find attached the e-ticket(s).


Best regards









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H. When the request is rejected by MHL Reservation, the user will receive the following notification by email.


Your request with unique reference number MK2016100010 has been rejected.

We apologize for any inconveniences caused.

For more information, please contact Mauritius Helicopter Ltd.

Thanks and best regards







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10. REQUEST BEING MADE WITHOUT PUTTING PASSENGER DETAILS This section describes the scenario for requests made for helicopter services, without putting passenger details.

A. The warning ‘Please add Passenger Details’ appears.


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11. REQUEST BEING MADE FOR MORE THAN 4 ADULTS This section describes the scenario for requests made for helicopter services, for more than 4 adults.

A. The warning ‘Maximum Number of passengers is four’ appears.


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12. REQUEST BEING MADE FOR A DATE BEFORE THE CURRENT DATE This section describes the scenario for requests made for helicopter services, for a date before the current date.

A. The warning ‘Flight date cannot be past dated’ appears.


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13. VIEWING THE REQUESTS MADE AND WHETHER THE REQUESTS HAVE BEEN TICKETED This section describes the scenario to view the requests made and the requests ticketed.

A. Click on ‘View Request.’


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B. The following screen appears. Fill in the necessary fields anc click on the search icon. The ‘Search Results’ are generated.


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14. VIEWING THE PASSENGER DETAILS OF THE REQUESTS MADE This section describes the scenario to view the passenger details of the requests made / ticketed.

A. To view the passenger details of the individual booking reference, click on the line of the booking reference. The following screen

appears.


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15. CANCELLING A REQUEST MADE This section describes the scenario to cancel a request made.

A. To cancel a request which is “Pending“, click on the white cross in the red box (found on the request line). The following screens

follow:


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B. The user will receive the following notification by email, as per the screen below:


Your request with unique reference number MK2016100003 has been cancelled.

We apologize for any inconveniences caused.

For more information, please contact Mauritius Helicopter Ltd.

Thanks and best regards







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16. VIEWING SALES REPORT

A. Click on the menu ‘Sales Report’

B. Insert the dates for which you want to have the ‘Sales Report’

C. Click on ‘Generate’

D. The ‘Sales Report’ appears.

The screens for A, B, C and D above are displayed below:

A


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B & C

D

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HELICOPTER E-TICKETING SYSTEM - Air Mauritius - HELICOPTER E... · HELICOPTER E-TICKETING SYSTEM USER GUIDE Page 1 of 42 Document Control Preparation Action Name Date Prepared by: