HELP MANUAL ON IS REQUEST FORMS Log on to Http://servicedesk.hpcl.co.in for raising any IS Service Requests/Smart Service Requests and IS Request Forms related to Hardware (New/Change/Transfer)/New Email/Internet/JDE Access Over Internet/New AD creation.

User can have the latest information in System Bulletin Select HPCL Help Desk Submit a Request

Service Catalog Request: IS request forms are available from here like

i. Hardware/Software Request Forms : Request for New/Change/Transfer of Hardware like (Accessories/Desktop/Laptop/IP Phone/Printer) which requires approval of DGM/Above and software installation/up-gradation

ii. New Email/Internet/JDE Over Internet Request Forms : Request for New Email ( requires approval of DGM and above)/ Internet ( requires approval of GM and above)/ JDE Over Internet ( requires approval of ED/SBU Head)

iii. The Details of Reviewer (Optional – Applicants RO) and Approver (Mandatory) have been populated automatically based on the approval conditions. User can know the details (like name and designation) of the Reviewer/Approver by positioning the cursor on the respective field.

iv. Users can clear Reviewer details if reviewer is not required and can change Approver details from the fill button provided on the right side of the approver field. All the details of zonal approvers list (starting from salary grade 10G) provided as ready reference. Users can choose the appropriate approver from the fill field in case the automatically populated Approver details are different.

v. Also users can enter the employee ID of the approver directly in the approver field.

Validations incorporated in the request forms: 1. If Approver field is kept blank or filled with employee ID of an employee who is not authorized

to approve (salary grade 10G and above) will throw an error message. 2. Justification selection in case of Hardware request forms is also mandatory.

After filling all the required fields end user need to fill Title and Description of the request and submit the form.

End user can know the status of the request from View Open Requests. User can know the status of the Request if: Status is in Open the Request is not yet approved by either Reviewer/Approver Categorize The Request got Approved and with the IS Coordinator.

On opening of the Request User can also know the status of the request from Approval Status whether pending or approved. From the Approvals tab on the bottom user can find with whom the request is pending.