HELSINKI: #1PASSENGER PORTIN THE WORLDVille HaapasaariCEO

Port of Helsinki

BUSIEST PASSENGER PORT IN EUROPE/ WORLD

VUOSAARI HARBOURSOUTH & KATAJANOKKAHARBOURS

WEST HARBOUR, HERNESAARI

Passenger Traffic in Port of Helsinki in 2008-2017Rolling 12 months

0

1 000

2 000

3 000

4 000

5 000

6 000

7 000

8 000

9 000

10 000

2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Tallinn Stockholm Other

1000 passengers

Passenger traffic between Helsinki and Tallinn

0

1 000 000

2 000 000

3 000 000

4 000 000

5 000 000

6 000 000

7 000 000

8 000 000

9 000 000

10 000 000

Passengers

Passenger traffic development in Helsinki and Dover

10 000 000

11 000 000

12 000 000

13 000 000

14 000 000

2014 2015 2016 2017

Helsinki Dover

0

1 000 000

2 000 000

3 000 000

4 000 000

5 000 000

6 000 000

Helsinki Dover

International cruises and pax

0

50

100

150

200

250

300

350

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 20180

100 000

200 000

300 000

400 000

500 000

600 000

Calls Pax

Recent EU-funded projects

• TWIN-PORT I Ten-T MoS 2012 – 2015

• TWIN-PORT II CEF MoS 2014 – 2018

• Back from Black CEF MoS 2014 – 2016

• Hansalink: Upgrading and sustaining the competitivecore Baltic Link Helsinki-Lübeck, MoS 2014 -2016

• Green Cruise Port, Interreg Baltic Sea Region

• Finest Smart Mobility; Interreg Central Balticprogramme; Sustainable intelligent transportsolutions and cooperative mobility planning to solvecross-border mobility dilemmas

Newbuild: West Terminal 2

T2: Efficient common use processes, environmentally friendly

Extended smoothness in West Terminal 2: two-stage boarding

- Boarding for foot passengers in two stages, formore comfort and great views and services in thedeparture hall.

- Same system for both shipping companies.

GoogleMyBusiness – voluntary customer ratings

West Terminal 2- average 4,2 /5- 421 ratingsWest Terminal 1- average 3,8/5- 6 ratingsMakasiini Terminal- average 4,0/5- 27 ratingsKatajanokka Terminal- average 3,2- 4 ratings

Towards world class customer experience

- Knowing the passengers- Passenger satisfaction surveys- Passenger expectations

- Service-minded attitude- Holistic service development with partners- Smooth traffic connections