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Groove is a Simple Help Desk that lets you and your team to deliver awesome, personal support to every customer. 1

Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

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Page 1: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

Groove is a Simple Help Desk that lets you and your team to deliver awesome, personal support to every customer.

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Page 2: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough.

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Page 3: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

You can’t collaborate with your team, and your customer’s requests begin to slip through the cracks.

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Page 4: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

So you switch to a “real” helpdesk. But most helpdesks are way too complicated.

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Page 5: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

They’re packed with tons of features that you’ll never use, and their complexity means that you

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Page 6: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

spend more time setting up and �guring out Macros and triggers than you do working on your business. That’s not okay either.

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Page 7: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

And that’s why we built Groove.

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Page 8: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

We were tired of trying to keep up with Gmail, and we were struggling with the complexity of our helpdesk.

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Page 9: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

Groove is as simple as email, while making it easy to work together with your growing team:

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Page 10: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

- Assign support messages to coworkersv

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Page 11: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

- Add private notes

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Page 12: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

- See who’s replying to what

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Page 13: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

- Automate your work�ow with easy-to-setup rules and labels

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Page 14: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

- Capture emails, Tweets and Facebook posts all in one place.

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Page 15: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

- And track everything. [show trends]

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Page 16: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

When a customer emails you, you’ll see everything you need to know about them to deliver personalized support without having to search.

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Page 17: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

And it feels just like email to your customers. They never have to log in or become a “ticket number”

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Page 18: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

The price is simple: just $15 per agent per month, with no limit to how many customers you serve.

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Page 19: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

- Plus, you can choose from more than a dozen free extras to expand your helpdesk [show that page], or premium add-ons like Knowledge Base and Live Chat as you grow.

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Page 20: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

Sign up for a free 14-day trial.groovehq.com

Try Groove today!

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Page 21: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

It takes just three minutes to set up your Groove mailbox, and then you’ll be delivering awesome, personal support to your customers.

Page 22: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

[alt: that leaves you with 13 days, 23 hours and 55 minutes to deliver awesome, personal support to your customers.]

Page 23: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

Running a small businesses is hard enough. You don’t have time for a complicated helpdesk.

Page 24: Here’s the problem: as your small business grows, relying ...€¦ · Here’s the problem: as your small business grows, relying on your email inbox to manage support gets tough

Join more than 2,000 customers and sign up for Groove now.