Here’s Your Dollar – Now Recognize them all!

Recognition and Reward

Please recognize me!

1. You have $50 to spend2. You have 50 employees3. It should last all week4. It has to be FUN!

Why do we need to reward them for doing their job?

•Staff motivation•Boost morale, motivation and teamwork•Reward analysts

•Special Events•Customer Service Week October 4 - 8, 2010

•Customer Service Week is a national event devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism.

•Project Roll-outs (Touchdown, GetITT)•Change to business model

•Business hours•ACD routing

•Challenging week/month/year

“People rarely succeed unless they have fun in what they are doing.” Dale Carnegie

We need to recognize our staff, but I don’t have a budget?

Work with sites dedicated to Customer Service week• www.CSWeek.com• www.HDI.com• www.CustomerServiceWorks.com

Think about what is going on in the environment around you –Movie releasesPopular TV showsSports teams

Build around a theme -“Customer Service Superheroes”

•New movie releases•American Idol, Amazing Race

“Always treat your employees exactly as you want them to treat your best customers.” Stephen Covey

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

“Create your own Super Hero Contest” Rules and forms will be handed out Monday morning. Judging will be Thursday; with top three spots winning

Hallmark Superhero ornaments.

Gift at desk Monday MorningWebinar

1pm – "Customer Service Villains" – Battling

the enemies of Exceptional

Customer Service - Professor B.

BREAKFAST ON THE DESK

Webinar1pm

"One for All, and All for One" – The Power of a

Team! - Captain Communication

MMM-CMidday

Meatloaf MadnessContestWebinar

1pmChanging your Clark Kent

Help Desk into a Superman TEAM! - Bionic Bren

“POW!” “PUNCH!”

“PIE!” AfternoonJEANS DAYWebinar

1pmSpecial Guest, Kirk

Weisler - The Kirkanator

DVD movie on plasmas in the

afternoonMovie candy and

popcornWebinar

1pm Superhero U: Unleashing your inner customer service super

hero. - The Greatanator

Everyone is doing a great job - now what?

Let’s take a Virtual trip around the World !

Training and Diversity

Questions/Ideas