Herons Glen Golf & Country Club Strategic Planning Surveyhggcc.com/hgrd/files/strategic_plan/summary.pdfStrategic Planning Survey 5 / 58 1.85% 14 5.03% 38 40.13% 303 52.98% 400 Q5

Herons Glen Golf & Country Club Strategic Planning Survey

Survey Results, March 2014

StrategicPlanningSurvey

2/58

51.39% 388

48.61% 367

Q2Areyoumaleorfemale?Answered:755 Skipped:1

Total 755

Male

Female

0% 20% 40% 60% 80% 100%

AnswerChoices Responses

Male

Female


3/58

0.66% 5

6.75% 51

45.56% 344

38.81% 293

8.21% 62

Q3Whatisyourage?Answered:755 Skipped:1

Total 755

Under50

50to59

60to69

70to79

80orolder

0% 20% 40% 60% 80% 100%


Under50

50to59

60to69

70to79

80orolder


4/58

14.17% 107

13.11% 99

39.21% 296

24.37% 184

4.37% 33

4.77% 36

Q4HowmanyyearshaveyoubeenaresidentinHeronsGlen?

Answered:755 Skipped:1

Total 755

Lessthan3

3-5years

6-10years

11-15years

16-20years

20+years

0% 20% 40% 60% 80% 100%


Lessthan3

3-5years

6-10years

11-15years

16-20years

20+years


5/58

1.85% 14

5.03% 38

40.13% 303

52.98% 400

Q5Onaverage,howmanymonthsoutoftheyeardoyouliveatHeronsGlen?


Total 755

Lessthan1monthperyear

1-3monthsperyear

4-8monthsperyear

9monthsormoreperyear

0% 20% 40% 60% 80% 100%


Lessthan1monthperyear

1-3monthsperyear

4-8monthsperyear

9monthsormoreperyear


6/58

3.31% 25

96.69% 730

Q6Doyourentoutyourpropertyatanytimeduringtheyear?


Total 755

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


7/58

16.67% 4

66.67% 16

8.33% 2

8.33% 2

Q7Ifyes,howmanymonthsduringtheyear?


Total 24

1-2months

3-4months

5-6months

morethan6months

0% 20% 40% 60% 80% 100%


1-2months

3-4months

5-6months

morethan6months


8/58

Q8Howimportantareeachofthefollowingtoyou?


Clubhouse

SwimmingPool

GolfCourseQuality

FormalDining

CasualDining

FitnessCenter

OverallAesthetics

StaffProfessional...

Tennis

Bocceball

Shuffleboard

Pickleball

Activ itiesRooms

CardRooms

Ballroom

ConcertSeries

0 1 2 3 4 5

NotImportant

SomewhatImportant

Neutral Important VeryImportant

Total AverageRating


9/58

2.54%18

4.94%35

4.80%34

33.19%235

54.52%386

708

4.32

12.04%86

7.84%56

13.87%99

28.71%205

37.54%268

714

3.72

8.39%60

4.34%31

10.07%72

22.10%158

55.10%394

715

4.11

15.96%113

10.73%76

19.77%140

37.01%262

16.53%117

708

3.27

1.97%14

5.63%40

8.59%61

41.27%293

42.54%302

710

4.17

6.06%43

6.21%44

14.95%106

34.84%247

37.94%269

709

3.92

0.99%7

2.27%16

4.68%33

31.63%223

60.43%426

705

4.48

0.71%5

1.70%12

3.83%27

33.62%237

60.14%424

705

4.51

34.61%244

9.08%64

24.26%171

18.16%128

13.90%98

705

2.68

17.51%124

12.43%88

27.12%192

28.11%199

14.83%105

708

3.10

32.25%228

13.58%96

29.99%212

20.23%143

3.96%28

707

2.50

28.27%199

11.65%82

26.28%185

19.18%135

14.63%103

704

2.80

8.91%63

11.17%79

23.76%168

36.21%256

19.94%141

707

3.47

12.39%87

9.83%69

25.07%176

35.75%251

16.95%119

702

3.35

5.01%35

5.73%40

12.32%86

39.83%278

37.11%259

698

3.98

11.47%79

9.87%68

21.63%149

31.35%216

25.69%177

689

3.50

Clubhouse

SwimmingPool

GolfCourseQuality

FormalDining

CasualDining

FitnessCenter

OverallAesthetics

StaffProfessionalism/Service

Tennis

Bocceball

Shuffleboard

Pickleball

ActivitiesRooms

CardRooms

Ballroom

ConcertSeries


10/58

Q9Rankthefollowingamenities/activitiesbydegreeofyourperceptionofutilization:


12.12%87

76.18%547

6.41%46

5.29%38

718

1.84

3.76%27

69.36%498

18.94%136

7.94%57

718

1.99

5.15%37

53.06%381

30.78%221

11.00%79

718

2.04

42.06% 46.80% 3.20% 7.94%

Clubhouse

SwimmingPool

GolfCourse

FormalDining

CasualDining

FitnessCenter

Tennis

Bocceball

Shuffleboard

Pickleball

Activ itiesRooms

CardRooms

Ballroom

0 1 2 3

UnderUtilized Adequate OverUtilized NoOpinion Total AverageRating

Clubhouse

SwimmingPool

GolfCourse

FormalDining


11/58

42.06%302

46.80%336

3.20%23

7.94%57

718

1.45

8.08%58

57.24%411

30.50%219

4.18%30

718

2.14

5.85%42

71.31%512

11.98%86

10.86%78

718

1.84

11.42%82

54.32%390

4.32%31

29.94%215

718

1.33

5.85%42

57.80%415

12.81%92

23.54%169

718

1.60

39.83%286

33.70%242

0.84%6

25.63%184

718

1.10

9.33%67

38.16%274

19.92%143

32.59%234

718

1.45

7.38%53

67.55%485

6.41%46

18.66%134

718

1.62

6.69%48

65.04%467

8.91%64

19.36%139

718

1.64

21.31%153

66.43%477

5.01%36

7.24%52

718

1.69

FormalDining

CasualDining

FitnessCenter

Tennis

Bocceball

Shuffleboard

Pickleball

ActivitiesRooms

CardRooms

Ballroom


12/58

100% 487

68.79% 335

49.08% 239

Q10Whatareyourtopthreepotentialenhancements/newadditionsthatwouldincreaseyoursatisfactionandenjoyment

asaresident?Answered:487 Skipped:269


1.

2.

3.


13/58

99.53% 421

64.30% 272

48.46% 205

Q11Foreachoftheaboveitems,pleaseindicatehowmuchinadditional

assessmentyouwouldbewillingtopayannuallyforthisbenefit?



1.

2.

3.


14/58

Q12Whichofthefollowingwouldyoupreferasameansofpayingforpotentialmajorimprovements?(suchasafacilities

renovation)Answered:661 Skipped:95

35.22%218

15.99%99

32.63%202

6.46%40

9.69%60

619

2.39

56.81%342

14.78%89

17.77%107

4.82%29

5.81%35

602

1.88

37.73%229

16.64%101

24.22%147

7.41%45

14.00%85

607

2.43

Raisequarterly...

One-timecapital...

Securelongtermborrowi...

0 1 2 3

LeastPreferred

Neutral Acceptable VeryAcceptable

MostPreferred

Total AverageRating

Raisequarterlyassessmentstobuildupreserves

One-timecapitalassessment

Securelongtermborrowing(greaterthat1yearrequirescommunityvote)


15/58

Q13Duringtheseason(November-May),howmanytimesperweekdoyoueatDINNERattheRestaurant/Lounge?


21.08%137

66.46%432

8.92%58

3.54%23

650

1.95

(nolabel)

0 1 2

None 1-2 3-4 5-6 Total AverageRating

(nolabel)


16/58

Q14Duringtheseason(November-May),howmanytimesperweekdoyoueatLUNCHintheRestaurant/Lounge?


33.38%217

55.85%363

7.69%50

3.08%20

650

1.80

(nolabel)

0 1 2


(nolabel)


17/58

Q15Duringtheoff-season(June-October),howmanytimesperweekdoyoueatDINNERintheRestaurant/Lounge?


56.46%367

38.46%250

4.31%28

0.77%5

650

1.49

(nolabel)

0 1 2


(nolabel)


18/58

Q16Duringtheoff-season(June-October),howmanytimesperweekdoyoueatLUNCHintheRestaurant/Lounge?


60.92%396

32.31%210

5.23%34

1.54%10

650

1.47

(nolabel)

0 1 2


(nolabel)


19/58

0.77% 5

9.23% 60

56.00% 364

34% 221

Q17Duringtheseason(November-May),howoftendoyouattendSundayBrunch?


Total 650

EveryWeek

Often

Rarely

Never

0% 20% 40% 60% 80% 100%


EveryWeek

Often

Rarely

Never


20/58

2.46% 16

6.92% 45

29.08% 189

61.54% 400

Q18Duringtheoff-season(June-October),howoftendoyouattendSundayalacarte

breakfast?Answered:650 Skipped:106

Total 650

EveryWeek

Often

Rarely

Never

0% 20% 40% 60% 80% 100%


EveryWeek

Often

Rarely

Never


21/58

2.77% 18

37.85% 246

46.77% 304

11.08% 72

1.54% 10

Q19Onaverage,wheneatingDINNERoutsideofHeronsGlen,howmuchdoyou

typicallyspendonyourentree?Answered:650 Skipped:106

Total 650

lessthan$10

$10-$15

$15-$20

morethan$20

N/A

0% 20% 40% 60% 80% 100%


lessthan$10

$10-$15

$15-$20

morethan$20

N/A


22/58

47.85% 311

39.08% 254

5.54% 36

1.54% 10

6% 39

Q20Onaverage,wheneatingLUNCHoutsideofHeronsGlen,howmuchdoyou

typicallyspendonyourentree?Answered:650 Skipped:106

Total 650

lessthan$10

$10-$15

$15-$20

morethan$20

N/A

0% 20% 40% 60% 80% 100%


lessthan$10

$10-$15

$15-$20

morethan$20

N/A


23/58

100% 561

83.96% 471

69.70% 391

Q21WhennotdininginHeronsGlen,wheredoyoutypicallyeat?



1.

2.

3.


24/58

41.69% 271

58.31% 379

Q22DoyouprefertoeatintheDiningRoomorLounge?Answered:650 Skipped:106

Total 650

DiningRoom

Lounge

0% 20% 40% 60% 80% 100%


DiningRoom

Lounge


25/58

38.92% 253

61.08% 397

Q23Doyouthinkthattheamountofcurrentcasualdiningspace(Lounge)isadequatetomeetcurrent/futuredemand?


Total 650

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


26/58

69.12% 338

30.88% 151

Q24IfyouansweredNotothepreviousquestion,wouldyousupportareallocationofthediningspaceifitmeantaddingaminimumcapitalassessmentof$25annually?(basedon10yrfinancing)


Total 489

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


27/58

91.67% 594

8.33% 54

Q25DoyoufeelthattheFitnessCentermeetsthecurrentneedsofthe

community?Answered:648 Skipped:108

Total 648

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


28/58

80.56% 522

19.44% 126

Q26DoyoufeelthattheFitnessCentermeetstheneedsofthefutureresidentsof

thecommunity?Answered:648 Skipped:108

Total 648

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


29/58

24.91% 144

8.13% 47

66.96% 387

Q27Ourcurrentfitnesscenterhasanunknownlimitedlife.Ifitweretobe

replaced,itwouldbeamajorexpenditurewithcostspossiblyintheneighborhoodof$1milliondollars.Howwouldyoupreferit

befinanced?Answered:578 Skipped:178

Total 578

Raisequarterly...

One-timecapital...

Securelongtermborrowi...

0% 20% 40% 60% 80% 100%


Raisequarterlyassessmentstobuildupreserves

One-timecapitalassessment

Securelongtermborrowing(greaterthan1yearrequirescommunityvote)


30/58

Q28Pleaseindicateyourlevelofsatisfactionwithyourplayingexperienceonthegolfcourse:(Pleaseskipifyouhave

notplayedgolfatHeronsGlen)Answered:418 Skipped:338

0%0

1.44%6

32.61%136

65.95%275

417

3.65

1.20%5

10.77%45

42.34%177

45.69%191

418

3.33

6.22%26

18.42%77

43.78%183

31.58%132

418

3.01

0.96%4

3.35%14

42.34%177

53.35%223

418

3.48

0.96%4

7.69%32

44.23%184

47.12%196

416

3.38

13.77%57

28.26%117

46.62%193

11.35%47

414

2.56

OverallCourseCondition

ConditionofTees/Greens

ConditionofBunkers/Sand...

OverallPlayability

PracticeArea

SpeedofPlay

0 1 2 3 4

Dissatisfied SomewhatSatisfied Satisfied VerySatisfied Total AverageRating

OverallCourseCondition

ConditionofTees/Greens

ConditionofBunkers/SandTraps

OverallPlayabil ity

PracticeArea

SpeedofPlay


31/58

Q29Pleaseindicateyourlevelofsatisfactionwiththefollowingaspectsofyourproshopexperience:(PleaseskipifyouhavenotplayedgolfatHeronsGlen)


11.41%47

34.22%141

47.57%196

6.80%28

412

2.50

4.86%18

15.41%57

62.43%231

17.30%64

370

2.92

MerchandiseSelection/Pr...

LessonsandTeaching...

0 1 2 3


MerchandiseSelection/Pric ing

LessonsandTeachingPrograms


32/58

Q30PleaseindicateyourlevelofsatisfactionwiththefollowingaspectsofyourLUNCHexperience:(PleaseskipifyouhavenoteatenattheHeronsGlen

Restaurant/Lounge)Answered:543 Skipped:213

2.77%15

15.90%86

58.96%319

22.37%121

541

3.01

8.50%46

24.77%134

53.05%287

13.68%74

541

2.72

5.55%30

22.37%121

57.30%310

14.79%80

541

2.81

2.41%13

12.22%66

68.15%368

17.22%93

540

3.00

8.96%48

24.25%130

54.48%292

12.31%66

536

2.70

8.61%46

29.96%160

45.13%241

16.29%87

534

2.69

18.06%97

31.84%171

44.13%237

5.96%32

537

2.38

QualityofFood

MenuSelection/Va...

PriceofMenuItems

PortionSizes

Consistency

PromptnessofServ ice

HoursofOperation

0 1 2 3 4


QualityofFood

MenuSelection/Variety

PriceofMenuItems

PortionSizes

Consistency

PromptnessofService

HoursofOperation


33/58

Q31PleaseindicateyourlevelofsatisfactionwiththefollowingaspectsofyourDINNERexperience:(PleaseskipifyouhavenoteatenattheHeronsGlen

Restaurant/Lounge)Answered:571 Skipped:185

4.74%27

18.60%106

55.26%315

21.40%122

570

2.93

9.35%53

30.16%171

47.97%272

12.52%71

567

2.64

6.51%37

23.59%134

57.57%327

12.32%70

568

2.76

2.65%15

13.96%79

67.14%380

16.25%92

566

2.97

8.78%49

27.96%156

50.90%284

12.37%69

558

2.67

7.31%41

30.48%171

46.35%260

15.86%89

561

2.71

4.40%21

20.96%100

56.18%268

18.45%88

477

2.89

QualityofFood

MenuSelection/Va...

PriceofMenuItems

PortionSizes

Consistency


SpecialtyNights...

HoursofOperation

0 1 2 3

Dissatisfied SomewhatSatisfied

Satisfied VerySatisfied

Total AverageRating

QualityofFood


PriceofMenuItems

PortionSizes

Consistency

PromptnessofService

SpecialtyNights(Wednesdaynightthemenights)


34/58

15.54%85

28.15%154

50.64%277

5.67%31

547

2.46

HoursofOperation


35/58

Q32PleaseindicateyourlevelofsatisfactionwiththefollowingaspectsofyourSUNDAYBRUNCHexperience:

(PleaseskipifyouhavenoteatenSundayBrunchatHeronsGlen)


3.95%12

15.79%48

51.97%158

28.29%86

304

3.05

2.96%9

22.37%68

49.01%149

25.66%78

304

2.97

5.88%18

19.93%61

50.98%156

23.20%71

306

2.92

4.41%13

19.32%57

54.24%160

22.03%65

295

2.94

QualityofFood

BuffetItemVariety

Price

Consistency

0 1 2 3 4


QualityofFood

BuffetItemVariety

Price

Consistency


36/58

Q33PleaseindicateyourlevelofsatisfactionwiththefollowingaspectsofyourSUNDAYALACARTEbreakfast

experience:(PleaseskipifyouhavenoteatenSundayalacartebreakfastat

HeronsGlen)Answered:157 Skipped:599

3.82%6

11.46%18

50.32%79

34.39%54

157

3.15

5.23%8

15.69%24

48.37%74

30.72%47

153

3.05

3.90%6

18.18%28

46.75%72

31.17%48

154

3.05

3.25%5

12.99%20

53.90%83

29.87%46

154

3.10

5.81%9

15.48%24

50.97%79

27.74%43

155

3.01

5.23%8

18.30%28

49.67%76

26.80%41

153

2.98

QualityofFood

MenuSelection/Va...

PriceofMenuItems

PortionSizes

Consistency


0 1 2 3 4


QualityofFood


PriceofMenuItems

PortionSizes

Consistency

PromptnessofService


37/58

Q34PleaseindicateyourlevelofsatisfactionwiththefollowingaspectsofyourBarandBeverageExperience:

(PleaseskipifyouhavenoteatenattheHeronsGlenRestaurant/Lounge)


3.57%18

13.69%69

62.30%314

20.44%103

504

3.00

10.06%51

19.92%101

51.87%263

18.15%92

507

2.78

4.70%24

19.96%102

52.64%269

22.70%116

511

2.93

SizeandStrengthof...

PriceofBeverageItems


0 1 2 3


SizeandStrengthofDrinks

PriceofBeverageItems

PromptnessofService


38/58

Q35Pleaseindicateyourlevelofsatisfactionwiththefollowingservice

aspectsofyourDiningexperience:(PleaseskipifyouhavenoteatenattheHerons

GlenRestaurant/Lounge)Answered:579 Skipped:177

1.22%7

13.41%77

64.29%369

21.08%121

574

3.05

0.69%4

7.79%45

46.54%269

44.98%260

578

3.36

5.37%31

26.17%151

45.75%264

22.70%131

577

2.86

2.09%12

10.78%62

55.30%318

31.83%183

575

3.17

3.65%21

22.74%131

52.43%302

21.18%122

576

2.91

1.76%10

17.78%101

52.99%301

27.46%156

568

3.06

MenuKnowledge

Attitude/Friendliness


Appearance/Dress

AttentiontoDetail

OverallProfessionalism

0 1 2 3 4


MenuKnowledge

Attitude/Friendliness

PromptnessofService

Appearance/Dress

AttentiontoDetail

OverallProfessionalism


39/58

89.55% 480

10.45% 56

Q36WouldyouadvocatetheuseofBallroomcateringforgroups/activitiesto

whichyoubelong?Answered:536 Skipped:220

Total 536

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


40/58

92.22% 581

7.78% 49

Q37WouldyouliketoseeHeronsGlencontinuetoactivelypursueprivateeventsinourBallroom/PrivateDiningRoomasasourceofadditionalrevenue?(weddings,

corporateparties,etc)Answered:630 Skipped:126

Total 630

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


41/58

Q38PleaseindicateyourviewpointonthefollowingDiningrelatedquestions:(PleaseskipifyouhavenoteatenattheHerons

GlenRestaurant)Answered:565 Skipped:191

97.46%537

2.54%14

551

1.03

68.82%384

31.18%174

558

1.31

75.16%351

24.84%116

467

1.25

Areyougenerallyab...

Doyoufeelthatthe...

Doyoufeelthatthe...

0 1 2

Yes No Total AverageRating

Areyougenerallyabletogetareservationfordinnersandeventsyouwanttoattend?

DoyoufeelthattheRestauranthoursofoperationareadequateINSEASON(November-May)?

DoyoufeelthattheRestauranthoursofoperationareadequateOUTOFSEASON(June-October)?


42/58

Q39HowsatisfiedareyouwiththefollowingastheyrelatetotheFitness

Center?(PleaseskipifyoudonotusetheFitnessCenter)


2.55%11

13.92%60

63.34%273

20.19%87

431

3.01

0.93%4

9.98%43

64.50%278

24.59%106

431

3.13

1.40%6

7.44%32

61.16%263

30%129

430

3.20

0.70%3

4.88%21

61.40%264

33.02%142

430

3.27

0.70%3

6.34%27

64.79%276

28.17%120

426

3.20

AvailabilityofEquipment

FitnessEquipment...

FitnessEquipment...

CleanlinessofFitnessArea

OverallMaintenance

0 1 2 3 4


Availabil i tyofEquipment

FitnessEquipmentCondition

FitnessEquipmentVariety

CleanlinessofFitnessArea

OverallMaintenance


43/58

Q40HowsatisfiedareyouwiththefollowingastheyrelatetoTennis?(PleaseskipifyoudonotusetheTennisfacilities)


3.03%3

16.16%16

53.54%53

27.27%27

99

3.05

7.14%7

10.20%10

55.10%54

27.55%27

98

3.03

8.42%8

6.32%6

55.79%53

29.47%28

95

3.06

0%0

7.07%7

51.52%51

41.41%41

99

3.34

CourtAvailability

CourtMaintenance

CourtLighting

OverallQuality

0 1 2 3 4


CourtAvailabil i ty

CourtMaintenance

CourtLighting

OverallQuality


44/58

Q41HowsatisfiedareyouwiththefollowingastheyrelatetoBocce?(PleaseskipifyoudonotusetheBoccecourts)


5.56%12

8.80%19

62.04%134

23.61%51

216

3.04

5.07%11

12.90%28

54.38%118

27.65%60

217

3.05

4.72%10

13.68%29

52.83%112

28.77%61

212

3.06

CourtAvailability

CourtMaintenance

OverallQuality

0 1 2 3 4


CourtAvailabil i ty

CourtMaintenance

OverallQuality


45/58

Q42HowsatisfiedareyouwiththefollowingastheyrelatetoShuffleboard?

(PleaseskipifyoudonotusetheShuffleboardcourts)Answered:141 Skipped:615

1.42%2

4.26%6

60.28%85

34.04%48

141

3.27

0.71%1

4.96%7

60.99%86

33.33%47

141

3.27

2.90%4

4.35%6

61.59%85

31.16%43

138

3.21

0.71%1

5%7

60.71%85

33.57%47

140

3.27

CourtAvailability

CourtMaintenance

CourtLighting

OverallQuality

0 1 2 3 4


CourtAvailabil i ty

CourtMaintenance

CourtLighting

OverallQuality


46/58

Q43HowsatisfiedareyouwiththefollowingastheyrelatetoPickleball?

(PleaseskipifyoudonotplayPickleball)Answered:164 Skipped:592

33.54%55

32.93%54

22.56%37

10.98%18

164

2.11

Installationoffencinga...

0 1 2 3



Total AverageRating

Installationoffencingandadditionalcourtastemporarysolutions?


47/58

38.25% 236

61.75% 381

Q44DoyoufeelthatthecurrenttemporaryPickleballcourtsmeetthecurrent/future

needsofourcommunity?Answered:617 Skipped:139

Total 617

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


48/58

73.48% 302

26.52% 109

Q45IfyouansweredNotothepreviousquestion,wouldyousupportthe

constructionofpermanentpickleballcourtsifitmeantaddingaminimumcapitalassessmentof$15annually?(basedon10

yrfinancing)Answered:411 Skipped:345

Total 411

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


49/58

Q46HowsatisfiedareyouwiththefollowingastheyrelatetotheClubhouseSwimmingPool?(PleaseskipifyouhavenotusedtheClubhouseswimmingpool)


2.14%9

14.29%60

61.43%258

22.14%93

420

3.04

5.48%23

14.52%61

61.67%259

18.33%77

420

2.93

3.84%16

11.27%47

63.79%266

21.10%88

417

3.02

4.77%20

10.02%42

63.96%268

21.24%89

419

3.02

2.88%12

12.47%52

59.95%250

24.70%103

417

3.06

Condition/CleanlinessofPool

DeckArea/PoolFurniture

WaterTemperature

PoolHoursofOperation

OverallAppearance

0 1 2 3 4


Condition/CleanlinessofPool

DeckArea/PoolFurniture

WaterTemperature

PoolHoursofOperation

OverallAppearance


50/58

17.99% 111

82.01% 506

Q47Wouldyousupporttheadditionof"NightSwimming"ifitmeantaddingaminimumcapitalassessmentof$20annually?(basedon5yrfinancing)


Total 617

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


51/58

Q48HowsatisfiedareyouwiththefollowingastheyrelatetotheRecreation

District?Answered:607 Skipped:149

3.15%19

13.58%82

60.10%363

23.18%140

604

3.03

7.93%47

20.24%120

56.66%336

15.18%90

593

2.79

2.28%13

14.91%85

61.40%350

21.40%122

570

3.02

16.41%96

27.35%160

49.40%289

6.84%40

585

2.47

CommunicationsfromtheBoa...

YourOpportunity...

Website

ConsistencyinEnforcement...

0 1 2 3 4



Total AverageRating

CommunicationsfromtheBoardofSupervisors&Management(ex:Mon&Tuesemailnewsletters)

YourOpportunitytoVoiceOpinionsandSuggestionstoManagementandthentheBoardofSupervisorsatWorkshops&CommitteeMeetings

Website

ConsistencyinEnforcementofHGRDRules&Regulations


52/58

Q49Howsatisfiedareyouwiththefollowingareasastheyrelatetothe

Clubhouse?Answered:607 Skipped:149

3.46%21

10.71%65

62.44%379

23.39%142

607

3.06

3.29%20

9.06%55

62.11%377

25.54%155

607

3.10

1.78%10

8.19%46

73.31%412

16.73%94

562

3.05

1.08%6

7.73%43

74.64%415

16.55%92

556

3.07

1.41%8

6.68%38

73.64%419

18.28%104

569

3.09

ClubhouseAppearance-...

ClubhouseAppearance-...

Setupandavailability...



0 1 2 3 4


ClubhouseAppearance-Outside

ClubhouseAppearance-Inside

Setupandavailabil i tyofCardRooms

Setupandavailabil i tyofActivitiesRooms

Setupandavailabil i tyofBallroom


53/58

Q50HowsatisfiedareyouwiththefollowingastheyrelatetoRecreation

Districtgrounds?Answered:607 Skipped:149

3.13%19

10.21%62

65.40%397

21.25%129

607

3.05

1.41%8

7.75%44

69.37%394

21.48%122

568

3.11

17.51%104

19.02%113

53.37%317

10.10%60

594

2.56

9.09%54

19.36%115

59.93%356

11.62%69

594

2.74

ClubhouseParking...

FitnessCenterParking...

LakeBankMaintenance

LakeWaterAppearance(...

0 1 2 3 4



Total AverageRating

ClubhouseParkingAvailabil i ty

FitnessCenterParkingAvailabil i ty

LakeBankMaintenance

LakeWaterAppearance(ex:controlofalgaegrowth)


54/58

Q51PleaserateyourlevelofoverallsatisfactionwithHeronsGlenRecreation

District:Answered:607 Skipped:149

0.66%4

9.41%57

57.76%350

32.18%195

606

3.21

3.65%22

10.95%66

47.60%287

37.81%228

603

3.20

1.00%6

10.78%65

52.40%316

35.82%216

603

3.23

Howsatisfiedareyouwith...



0 1 2 3 4



Total AverageRating

Howsatisfiedareyouwiththeoverallqualityoffac il i tiesatHeronsGlenRecreationDistric t?

Howsatisfiedareyouwiththe"value"atHeronsGlenrelativetothelevelofyourassessment?

Howsatisfiedareyouwiththeoverallemployeeserviceexperience?


55/58

58.84% 356

41.16% 249

Q52DuringourFocusGroupsessions,themostcommonconcernthatcameupwasinregardstotheresidentswantingbettercommunication/greaterefficiencybetweentheRecreationDistrictandHOAboards.Areyousatisfiedwiththecurrentcommunicationsbetweenthetwo?


Total 605

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


56/58

Q53Whatspecificissuesdoyouthinkshouldbeaddressedbetweenthetwo

Boards?Answered:219 Skipped:537


57/58

59.70% 360

40.30% 243

Q54ThesecondmostcommonconcernthatcameupinourFocusGroupsessionswasthefactthattheHGRDislandlockedandhasnocurrentlandforadditionalexpansionofamenities/activities.IfanopportunityarosewheretheHGRDcouldobtainadditionallandwithinourgatesatareasonablecostforfutureexpansion,

wouldyousupportthis?Answered:603 Skipped:153

Total 603

Yes

No

0% 20% 40% 60% 80% 100%


Yes

No


58/58

Q55Pleaseletusknowofanyadditionalcommentsorconcernsthatyoumight

have:Answered:168 Skipped:588

Documents

Herons Glen Golf & Country Club Strategic Planning Surveyhggcc.com/hgrd/files/strategic_plan/summary.pdfStrategic Planning Survey 5 / 58 1.85% 14 5.03% 38 40.13% 303 52.98% 400 Q5