Hesham Mohamed Abd Allah 8 SALAH ABD ELKREEM HARAM GIZA

(02)33834089-(0122)1434463HESHAM.ABDALLAH@HOTMAIL.COM

OBJECTIVE

To participate in a work inside a professional organization with a challenging environment which I can use my previous experience and skills to achieve targets and make an effect in the field I participate in.

EXPERIENCE

8/1/2011- Now TE Data

Job Title: Senior Sales and Marketing support

Enhancement projectso Contributed as a main SPOC for the Sales and Marketing support in a

three months project for enhancing the whole workflow and improving the handling process for the agents and implementing the changes on the used tools

o Conducted several meetings with all interacting stakeholders : Enterprise, Field Operations

o Gathered all improvement ideas and formulated the improvement plan 360 development

o Main SPOC for the Customer Service, conducted meetings with IT Business planning and architecture to gather the project requirements

MSAN installation handling tasks To help the agents applying the company policies and strategies. To raise the level of knowledge of agents. To provide guidance for CS agents Online support for Facebook and Twitter TEDATA account (no longer a task in

this department)

2/11/2008-13/12/2010 TE Data

Job Title; Customer service

Respond to customer requests. Provide customers with product and service information. Up sell services. Transfer customer calls to the proper channel Identify, research, and resolve customer issues using the computer system Follow-up on customer inquiries not immediately resolved Complete call logs and reports. Online support ) moderators ) for Facebook and Twitter TEDATA account

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1/1/2008-1/11/2008 XCEED CONTACT CENTER

Job Title: Customer Service Representative

Respond to customer requests. Provide customers with product and service information. Up sell services. Transfer customer calls to the proper channel Identify, research, and resolve customer issues using the computer system Follow-up on customer inquiries not immediately resolved Complete call logs and reports.

2003/2005 East Transport Company

Job Title: Administration Works

Responsible for arranging with the traders in order to set shipments schedule

Responsible for coordinating the transportation with trucks drivers.

6/2002-12/2002 El Gassem Tech. Company

Job Title: TRAINEE

Training for classifying Encyclopedia their Distribution.

COURSES AND SKILLS

The fundamentals of Social Media Marketing Feb 2016 - Current Social Media Marketing Jan 2016 Advanced Branding& Brand Management Crash Course March-

April, 2015 Project Management Professional (PMP) August-November,2014 Mini MBA in marketing at El Sadat Academy Berlitz Certification English Language Xceed Technical Training For Call Center Agent

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Self-Development And Communication Skills-Dale Carnegie World Class Call Center Industry Program-Berlitz Human Resource Course at FGF Computer skills: Proficient in all windows application such as

Word ,Excel & Internet

EDUCATION

2006:B.A.of Law –Cairo university Grade good

LANGUAGES

English –very good Arabic-Native

CHARITY ACTIVITIES, INTERESTS AND HOBBIES

AHLAN Daawa association: member in the HR team, also responsible for Facebook and Twitter insight analysis for the association page

Social media analysis support at Explore Islam pages Responsible for medical and media department in Hayat Tayeba

charity association Interested in reading and traveling (local and abroad) Qualified interpersonal and communication skills Hard worker. Self-learner Ambitious Team player Excellent analytical skills

PERSONAL INFORMATION

NAME: Hesham Mohamed Abdallah Date of Birth: June20,1985 Place of Birth: Cairo – Egypt Military Status: Pass Marital Status: Single

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REFERENCES

Available upon request