Upload
others
View
1
Download
0
Embed Size (px)
Citation preview
Heuristic: Flexibility and efficiency of use
Severity: 2
Notes: Pop‐up date selection clips on small displays.
Recommendation: Create smaller pop‐up, create scaled pop‐up for different screen sizes, or align differently.
Heuristic: Consistency and standards
Severity: 1
Notes: Passenger drop down suggests adults 13‐61 can ride, but indicates above that children 13‐15 cannot ride alone.
Recommendation: Change age limitation and offer clearer documentation on "children."
Heuristic: Consistency and standards
Severity: 2
Notes: Redundancy in indicating passenger status. If indicating 2 seniors, a drop‐down occurs where users can indicate seniors
are, in fact, adults.
Recommendation: Remove redundancy/second menu.
Heuristic: Consistency and standards
Severity: 1
Notes: The person booking the trip may not be the disabled patron.
Recommendation: Clearer language, or separate section for passengers.
Heuristic: Flexibility and efficiency of use
Severity: 2
Notes: Selecting a different time for your train unnecessarily reroutes the user to the disability confirmation page.
Recommendation: Save disability status.
Heuristic: Flexibility and efficiency of use
Severity: 2
Notes: See above.
Heuristic: Recognition rather than recall
Severity: 3
Notes: Unknown if price is for all tickets or per each.
Recommendation: Indicate.
Heuristic: Match between system and the real world
Severity: 2
Notes: No "continue" button; users have to make selection and then click add to cart. Not instinctive.
Recommendation: Use one continue button for all potential selections OR allow users to select each ticket in its own pane.
Heuristic: Error prevention
Severity: 4
Notes: No option to remove one set of tickets without clearing entire cart.
Recommendation: Offer selection to remove individual tickets.
Heuristic: Help recognize & recover from errors
Severity: 5
Notes: After clearing cart of problem tickets in an effort to remove one, users are returned to landing page with no history of
their progress. If user tries to go back and select ticket again to add to empty cart, user receives error message.
Recommendation: See above about individual delete option.
Heuristic: Recognition rather than recall
Severity: 2
Notes: No clear language for continuing without booking hotel.
Recommendation: Clarify language.