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hfgoj gyL` gj;t] h; ;gj gu4g'f?

hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

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Page 1: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

hfgoj gyL` gj;t]

h; ;gj gu4g'f?

Page 2: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k
Page 3: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

GH a[hZd;k ;kguj ofr?

GH a[hZd;k g;f aJ;khpd yg2ge?

GH a[hZd;k2 h;/h; 9kge?

G3k gzH z' 'rhDEguj ofrx Rk>jk Z;3lrkgæ Gf_

GHv_ Gz_ 'r'ykj ;gjf. gRz' 'rhDE aJkHg\3 gyL`

g;2kj zkh\]gzz 'r'ykj ;gjfx dk>jk hfgoguj gyL`

gj;t]zK gu4gd akgjf___ h;‘ GH a[hZd;k G3k 'rk4rk

;gj gRx Gf_ GHv_ Ggz G3k h; ;gj aJZDd ;jk

y2.

G3k 9kafkg; okfk2 <

� 9kafkj gyL` gj;t]zK h;

� 9kafkj gyL` gj;t]zK 'k gsht;rkl hjgak3]z gu4kj

ofr h;\kg' 9kg'uf ;jgd y2

� g; 'l ;kjk ;kjk Gj ofr 9kg'uf ;jgd akgjf

� 9kahf Rhu z‘B3 fk yfx dkygl h; ;jk {hvd

9kafkj hfgoj gyL` gj;t]z gu4kj 'k dkj G;3k

aJhdhlha hfgoj ;kge jk4kj 9h8;kj 9kafkj 9kge.

g;kf 'isk g;kSakfi 'k g;kf hfg2km;dk]j ofr aJZDd

;jk g;kf gsht;rkl hjgak3]z gu4kj 'k dkj G;3k

aJhdhlha hfgoj ;kge jk4kj 9h8;kj0 9kafkj jg2ge.

GH a[hZd;k 9kafkj gzH z' 9h8;kjm[glkg; 'rk4rk

;gj.

1

Page 4: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

9khs 9kskj gyL` gj;t]zK 'k gsht;rkl

hjgak3]zK g;f gu4'?

9kskj gyL` hjgak3]zK h; \kg' G', g;k`k2

jk4k y2?

9kskj gyL` gj;t]zK h;?

gyL` gj;t]zK

9kahf y2gdk 9kafkj hvh;¯zkj 'rkakgj 9kj0 g'pi

;gj okfgd vkHg'f 9`'k G3k ajiYk ;jgd vkHg'f

gRx 9kafkj d`rm[hl zh6; h; fk? G4f G3k 9kafkj

aegFuj 0aj hf\]j ;jge gRx 9kahf 0m[hl gu4gd vkf

h; fk G', 0m[hl gu4kj ofr 9kafkg; y2gdk h;e[

p[L; aJukf ;jgd ygd akgj.

Gh3 ygVe gzH z' gj;t]zKx Rkj sg8r jg2ge 9kafkj

Z'kZyrz,QEk¡ z;l j;gsj d`r G', 9kafkj hvh;¯zkj

zS'g� h'Zdkhjd d`r. {ukyjwZ'j§ax Gm[glk g3B3

gjokL3zKx G:z/gj hjgak3] h;,'k Gf_ GHv_ Gz_

;si]guj {gUugpr 'k U'kjk gl4k hvh6 ygd akgj.

� 9kafkj gj;t]z ;kmgo gl4k ygd akgjx ;sKa[r3kgj

5it ;gj jk4k ygd akgj 9`'k u[h3H ygd akgj.

� Gf_ GHv_ Gz_/g2j h'h\„ h'\km gj;t]zK jkg4.

{ukyjw hygzg'x 9kafkj hoha zkok]ji G', 9kahf

gRz' ykzakdkgl hvh;¯zk ;hjg2gefx dkjk 9kafkj

gj;t]zK jk4gd akgj.2

Page 5: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

9khs hfgoj gyL` gj;t]zK gu4kj ofr

\kg' 9kg'uf ;j'?

� 9kahf hfgoj gj;t]zK gu4gd akgjf G', 9kahf Rhu vkfx 9kahf gj;t]gzj G;3k aJhdhlha0 gagd akgjf.

� 9kahf hfgoj z' gj;t]zK gu4gd akg'f fk 'k dkj aJhdhlhaj ofr 9kg'uf ;jgd akjg'f fk___ 9kahf skQ

;g2;h3 9,gpj ofrH 9kg'uf ;jgd akgjf. 9kahf gR

9,ph3 vkHgefx gz3kg; hvgf hfgd zyk2dk ;jkj ofr

y2gdk 9kafkg; h;e[ d`r aJukf ;jgd yg'.

� 9kahf Rhu g;kf Gf_ GHv_ Gz_ zuzrg; 9f[gjk8 ;gjfx {hf y2gdk 9kafkg; 9kafkj gj;t]zK gu4kgd

akgjf 9`'k 9kafkg; agj g;kfhuf 9kzkj ofr 'lgd

akgjf. 9'pr 9kahf RdYf fk hlh4d j§ga 9kg'uf

;jgefx ddYf g;kf ;s]vkji 9kafkg; 9kafkj gj;t]zK

gu4kg'f fk. Gsf3k ;jkj ofrx 9kafkj hoha zkok]jigd

aJrkh:3p srkgfokjg; hl4[f 9`'k ykzakdkgl gj;t]zK

srkgfokjg; hl4[f 9`'k gzH z' Gf_ GHv_ Gz_

z,Zykg; hvh6 hl4[fx Rkguj ;kge 9kafkj gj;t]zK

jg2ge. hvh6gd 9kahf hl4g'f<

� 9kahf 9kafkj gj;t]zK gu4gd vkf 9`'k 9kafkj gj;t]gzj aJhdhlha gagd vkf

� 9kahf 9kafkj gj;t]gzj a[gjk3k vkf 9`'k h;e[3k 9,p vkf

� 9kafkg; y2gdk G;3k 9kg'uf/aQ \jgd ygd akgj G', hfgoj ahjhvhdj aJskw hugd ygd akgj.

� 9kafkg; hfgoj gyL` gj;t]zK gu4gd vk02kj gaegf g;kf ;kjw gu4kgd yg' fk. 3

Page 6: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

9kskj gyL` gj;t]zK gu4kj ofr ;kjk

9kg'uf ;jgd akgjf?

� zk8kjwd< 9kahf 9kg'uf ;jgd akgjfx Rhu 9kahf

gz3k '[Wgd zs`] yf gRx 9kafkj gj;t]zK gu4kj

ofr 9kg'uf ;jkj zg— h;/h; hohfb oh=d

jg2ge.

� 9fr g;{ 9kafkj gj;t]zK gu4kj ofr 9kg'uf

;jgd akgjfx Rhu <

� 9kahf dkgd jkoi `kg;f

� 9kahf G; fk'kl;x gR G3k g'kgW gRx Gj

zg— h;/h; hohfb oh=d jg2ge G', gzH

'rhDEj 9kafkj aJhd 9h\\k';/Zdji2 ukh2d¾

jg2ge 9kj 9kahf dkgd jkoi `kg;f

� 9kahf G; fk'kl;x gR G3k g'kgW fk gRx Gj

zg— h;/h; hohfb oh=d jg2ge G', gzH

'rhDEj 9kafkj aJhd 9h\\k';/Zdji2 ukh2d¾

jg2ge

� 9kahf G; zk'kl;x gR hfgo hzŒk¡ hfgd akgj

fk 9`'k hfgoj hzŒkg¡j 'rkakgj 9frg;

'lgd0 akgj fk 9`'k 9kgmH 9kahf ;4gfk

gzH 'rhDEg; ak02kj 95K Grk3fi] aJukf

;gjgef 'k g;kf 9kukld 0fkg; 9kafkj

9h\\k'; hfR[DE ;gjge.

'kVvkguj 9h8;kj zS'�i2 h'ZdTd d`r g;k`k2 ak02k

gRgd akgjx gz3k okfkj ofr aTB6k 15 gu4[f. 4

Page 7: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

9khs h; gu4gd ak'?

gRz' zk'kl; hfgojk hzŒk¡ hfgd akgj fk 'k hfgoj

hzŒkg¡j 'rkakgj 9frguj 'lgd akgj fkx dkguj

9h8;kj zS'�i2 h'ZdTd d`r g;k`k2 ak02k gRgd

akgjx gz3k okfkj ofr aTB6k 14 gu4[f.

� 9kahf Rhu hfgoj hoha zkok]ji 'k ykzakdkgl

hfgoj gj;t]zK gug4fx dkygl y2gdk gzH zs2

9kafkj zg— g;{ {ahZyd `k;g'. 9kahf y2gdk

g;kf gaakj 5kHlx ;sKa[r3kj haJF3 9k{3 9`'k

g;kf g5kg3k ;ha gu4gd akg'f.

� 9kahf Rhu aJhdhlha vkfx dkygl gz3k ;sKa[r3kj

haJF3 9k{3 'k g5kg3k ;ha ygd akgj.

� 9kahf Rhu hjgakg3] gl4k g;kf p"u '[Wgd fk

akgjfx dkygl Gf_ GHv_ Gz_ ;s]vkji gz3k

9kafkg; 'rk4rk ;gj g'kWkg'.

� 9kafkj gj;t]gzj h;e[ d`r y2gdk 9kafkj g`g;

gmkaf jk4k yg'. {ukyjw hygzg'x gzm[hl gzH z'

d`r ygd akgjx gRm[hl <

� 9kafkj 'k 9fr ;kgjk pkjihj; 'k skfhz;

Z'kgZyrj m[jXdj Yhd ;jgd akgj

� 9fr g;kf 'rhDEg; zfkDE;jw ;jgd akgj

«Gf_ GHv_ Gz_/g2j zuzrguj 'ku hug2x Rk>jk

9kafkj hvh;¯zk ;gjgef¬x Rhu fk gzH 'rhDE

9f[shd hug2 `kg;f

5

Page 8: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

Gj ofr ;d 4jv yg'?

� Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH

'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl <

� 9frjk gu4[;x Gsf3k 9kahf vkf fk 'gl Gf_

GHv_ Gz_ ;si]guj okhfg2gef.

� gmkaf ;gj jk4k yg'x Gsf3kH 9kahf 9kpk ;gjf.

� Rhu 9kafkj g`g; g;kf d`r gmkaf jk4k y2x Gf_

GHv_ Gz_ ;si] 9kafkg; gz3k okfkg'f fk. 9kafkj

Rhu Gsf zgFuy y2 gRx 9kafkj g`g; g;kf d`r

gmkaf jk4k ygVe G', 9kahf Rhu z‘B3 fk yfx dkygl

aTB6k 11/gd 9khs Rhu z‘B3 fk yH gu4[f.

� 9kafkj gj;t]zK Rhu ;kmgoj gj;t]zK y2 'k ;kmo

9kj ;sKa[r3kj gj;t]gzj hspJw y2 9kj 9kahf Rhu p[8[

0m[hl gvkg4 gu4gd vkfx Rhu gzm[hl md 40 hugfj

g\dgj -dji ;jk yg2 ̀ kg;x dkygl dkj ofr 9kafkg;

g;kf j;s p[L; hugd yg' fk. Rhu gzm[hl GH hfhu]B3

zsg2j g\dgj -dji ;jk fk yg2 `kg;x dkygl Gj

ofr £10 p[L; hugd ygd akgj. 9kahf Rhu Gj g;kf

;ha 'k dkj g;kf 9,gpj aJhdhlha vkf dkygl £50

aR]¡ p[L; hugd ygd akgj. p[gL;j ahjskw3k gj;t]gzj

9k;kj G', G:z/gj hjgakg3]j sd g;kf uZdkg'o

;ha ;jgd yg' h; fkx dkj 0aj hf\]j ;jge.

� Rhu 9kafkj gj;t]zK a[gjka[hj ;sKa[r3kgj jk4k yg2

`kg;x dkygl gz3k gu4kj ofr 'k dkj g;kf 9,gpj

aJhdhlha vkH'kj ofr £10 aR]¡ p[L; hugd ygd akgj.6

Page 9: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

9kg'uf ;jkj agj ;d zs2 lkmg'?

Rhu 9kskj gyL` gj;t]gz aJuD d`r zh6;

f2 'gl 9kskj sgf y2?

9kahf Gf_ GHv_ Gz_ ;si]g; 9kafkg; G', 9kafkj

gj;t]zKg; pfkDE ;jkj ofr aRk]Ad d`r aJukf ;jkj

agj G', Rhu g;kf p[L; hugd y2x gz3k gu'kj agj

40 hugfj g\dgj d`r gag2 Rkg'f.

9kafkj Rhu Gsf3k sgf y2 gRx 9kafkj gj;t]gz aJuD

d`r zh6; f2x dkygl z'kj 9kgm g;kf 9kafkj

hvh;¯zkjd g;kf G; ;si]j zg— ;`k 'l[f. Gj agj

gR 'r'Zyk mJyw ;jk yg'x gz3k Gj 0aj hf\]j ;jg'

gRx gzH Gf_ GHv_ Gz_ ;si] h6; h; sgf ;jgef õ

9kafkj hjgak3]gz aJuD d`r zh6; fk zh6; f2.

� Rhu dk>jk Gsf3k 8gj gff gRx d`rm[hl zh6;

f2x dkygl 0fkjk Gsf\kg' hjgak3]gz z,gpk8f

;jg'fx Rkgd d4f0 glkg;jk hjgak3]zK a=gd

akjg'fx 9`v G3k0 gu4gd akg'f gRx hjgak3]gz

z,gpk8f ;jk yg2ge. 0fkjk hjgak3]gzj zg—

G;3k gfk3/0 o[g= gug'fx Rkgd G3k 'rk4rk ;jk

`k;g' gRx d`rm[hl g;f z,gpk8f ;jk yg2ge.

� Rhu dk>jk Gsf3k 8gj gff gRx d`rm[hl zh6;x

dkygl dk>jk dg`r g;kf j;s ahj'd]f ;jg'f

fk. dg'x 9kahf g;f hfgoj hjgak3]gz aJuD

d`rm[hlg; zh6; f2 'gl sgf ;jgefx gz3k

'rk4rk ;gj G;3k gfk3 o[g= hugd 'lgd akgjf.

7

Page 10: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

g'pij \km gYgQx 9kafkj gj;t]z g`g; d`r zjkgfk

Rk2 fkx RdYf fk g;kf 9kukld Gsf3k ;jgd hfgu]p

hugVe. Gf_ GHv_ Gz_ ;si]guj 9kafkj RdC 9kj

hvh;¯zk zS'g� gf02k Gj 9kgmj hzŒk¡m[hlg; \kglk

;gj g'kWkj ofr 9kafkj h'Zdkhjd gj;t]gzj aJg2kof

ygd akgj.

9kahf Rhu hfsChlh4d ;kjgw pkjihj; 'k 9kh`]; Yhdj

hp;kj yg2 0g6fx dkygl 9kahf Yhdaqjw uk'i ;jgd

akgjf <

� 9kafkj gj;t]gz aJuD d`r zh6; f2

� 9kafkj d`r u[c]3fk'pd< ykhjg2 gmgex dg`rj

g;kf Yhd yg2ge 'k d`r fB3 yg2 gmge 'k

9kafkj 9f[shd ek=kH d`r 5k>z ;gj gu02k

yg2ge

� 9kHf 1 fg\S'jx 1991/g2j agj -dji g;kf gj;t]z

gu4kj 9f[shd gu2. h;‘ zk8kjwd< sTd[rj aj hdf 'ej

aR]¡H gj;t]zK z[jhYd jk4k y2.

� 9kahf gzH sTd 'rhDEj gj;t]zK gu4gd akgjfx Rhu 9kahf gzH sTd 'rhDEj 'rhDEmd aJhdhfh8 yf 'k dk>j

{Hl ;kR];j ;jkj \kjaJkAd 'rhDE yf 9`'k Rhu gzH

'rhDEj sTd[rj 5gl 9kahf g;kf Yhdaqjgwj 9h8;kji

yf. 9kahf Rhu Yhdaqjw uk'i ;gjf___ dkygl 9kahf

gzH Yhdaqjgwj uk'i z,QEk¡ d`rH gu4gd akgjf.

9khs h; Yhdaqjw uk'i ;jgd akhj?

9khs h; g;kf sTd 'rhDEj gyL` gj;t]zK

gu4gd akhj?

8

Page 11: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

gsht;rkl hjgak3]z

9khs 9kskj zS'g� hlh4d gsht;rkl

hjgak3]z h; ;gj gu4gd akhj?

� 9kahf gj;t]gzj gzH z' 9,p gu4gd akg'f fkx

gRm[hl <

� 9kafkj 'k 9fr g;kf 'rhDEj pkjihj; 'k

skfhz; Z'kgZyrj m[jXdj Yhd ;jgd akgj

� 9fr g;kf 'rhDEj pfkDE;jw ;jgd akgj «Gf_

GHv_ Gz_ zuzrguj 'ku hug2x Rk>jk gjkmij

hvh;¯zk ;gjgef¬x Rhu fk gzH 'rhDE Gsf g;kf

9f[shd hug2 `kg;f

� gjkmi 9kpk ;gjf gRx d`r gmkaf jk4k yg'

� 9kahf gzH z' 'rhDEj gj;t]z gu4gd akgjf fkx

Rk>jk G3k ahjB;kj \kg' okhfg2 hug2gef gRx 0fkjk

Gsf3k vkf fk gRx 0fkguj sTd[rj agj 9fr g;{

0fkguj gj;t]zK gu4[;.

� 9kahf 9kafkj zS'g� g;kf 'isk g;kSakfi 'k g;kf

hfg2km;dk]j {gUugpr gl4k gR g;kf gsht;rkl

hjgak3] hfgoj hoha 9`'k Gsf gR g;kf tkDEkgjj

;kge gu4gd akgjfx hRhf 9kafkj hvh;¯zk ;gjgef.

� g;kf 'isk g;kSakfi 9`'k hfg2km;dk]g; 9kafkj

hjgak3] vk02kj 9kgm <

� 9kafkj 9f[shd hfgd yg' G', 9kafkj 9h8;kj

'rk4rk ;jgd yg'

� 9kafkj g`g; G3k okfgd yg' gRx 9kahf

hjgak3] gu4gd vkf h; fk

9

Page 12: hfgoj gyL` gj;t] h; ;gj gu4g'f? - NHS Grampian - Caring ofr ;d 4jv yg'? Rhu 9fr g;kf 'rhDE 9kafkj gj;t]zK gug4fx gzH 'rhDEg; gzH z' d`r aJukf ;jk yg' fkx gRm[hl < 9frjk gu4[;x Gsf3k

9khs g;kfK/g;kfK d`r gu4gd akj' fk?

� 9kahf Rhu hjgak3] gu4gd vkfx dkygl 'isk g;kSakfi

'k hfg2km;dk] hjgakg3]j ofr tkDEkgjj ;kge 9kg'uf

;jkj 21 hugfj g\dgj 9kafkg; tkDEkj'k'[j zg—

gRkmkgRkm ;jgd yg'. 9kahf Rhu GH zs2 ziskj

g\dgj tkDEkj'k'[j zg— gRkmkgRkm fk ;gjfx dkygl

{hf hjgak3] 'isk g;kSakfi 'k hfg2km;dk]j ;kge

akh6g2 hugd akgjf.

� 9kahf Rhu hjgak3] gug4fx dkygl gzH hjgak3] 'isk

g;kSakfi 'k hfg2km;dk]j ;kge ak6k'kj ofr

tkDEkj'k'[j 9kafkj 9f[shdj aJg2kof yg'.

� hjgak3] 'isk g;kSakfi 'k hfg2km;dk]j ;ge akh6g2

gu'kj aj 6 skz aR]¡ tkDEkj'k'[ hjgakg3]j G;3k

aJhdhlha hfgoj ;kge jkg4f___ 9kahf GH zsg2j

sg8r gz3k gu4gd akgjf.

� hjgak3] gu4kj ofr g;kf 3k;k/a2zk lkgm fk. dg'x

hjgakg3]j aJhdhlha vkHgl 9kafkg; dkj ofr p[L;

hugd ygd akgj.

hjgakg3]j g;kf 9,p 9kafkj g`g; gmkaf jk4k ygd

akgjx Rhu gz3k <

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To get this information in another language or formatphone the NHS Helpline on 0800 22 44 88 or NHS 24 on08454 24 24 24 (Textphone 18001 08454 24 24 24).

www.scotconsumer.org.uk/hris