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    PROJECT MANAGEMENT

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    Introduction

    WhyamIhere?

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    Introduction

    Weliveinturbulenttimes

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    Whyprojectmanagement

    Todayscomplexenvironmentsrequireongoingimplementations

    Projectmanagementisamethodandmindsetadisciplinedapproachtomanaging

    chaos

    Projectmanagementprovidesaframeworkforworkingamidstpersistentchange

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    Whythismatterstoyou

    Mostofusgetto where weare bysometechnicalorspecificsetofskills

    Ifyou wanttogetthingsdone, youneedagood blendof

    Businessknowledge

    Peoplemanagement

    Knowledgeoforganizationalpolitics

    AND anareaoftechnicalexpertise

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    Projectmanagementinfunctionalareas

    Projectmanagement

    Financialmanagement

    Humanresource

    management

    Informationtechnology

    management

    Marketingmanagement

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    Whatisaproject

    Officialdefinition

    A project is a temporary endeavorundertaken to create a unique product or service. It

    implies

    a specific timeframe

    a budget

    unique specifications

    workingacross organizational boundaries

    Unofficialdefinition

    Project management is about organization

    Project management is aboutdecision making

    Project management is about changingpeoples behavior

    Project management is about creatingan environment conducive to gettingcritical Projectsdone!

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    Rolesandresponsibilitiesofthekeypeople: Project

    sponsor, Projectcustomerand Projectmanager

    Project

    Sponsor

    Theperson whocommissionsotherstodelivertheprojectandchampions

    thecausethroughouttheproject. They willnormally beaseniormemberof

    staffwitharelevantareaofresponsibilitythat will beaffected bytheoutcome

    oftheproject. Theyareinvolvedfromthestartoftheproject, including

    definingtheprojectinconjunction withthe Project Manager. Oncethe

    projecthas beenlaunchedtheyshouldensurethatitisactively

    reviewed. The Project Sponsorisusuallytheone whohastonegotiatea

    paththroughthetrickydiplomaticareasoftheproject!

    Responsibilities

    Actsaschampionoftheproject.

    Isaccountableforthedeliveryofplanned benefitsassociated withtheproject.Ensuresresolutionofissuesescalated bythe Project Managerorthe ProjectBoard.

    Sponsorsthecommunicationsprogramme;communicatestheprogrammesgoalstothe

    organizationasa whole.

    Makeskeyorganisation/commercialdecisionsfortheproject.

    Assuresavailabilityofessentialprojectresources.

    Approvesthe budgetanddecidestolerances.

    Leadsthe Project SteeringBoard.

    Ultimateauthorityandresponsibilityfortheproject.

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    Rolesandresponsibilitiesofthe Projectmanager

    Lead

    Define Plan Monitor

    Re-Plan

    Communicate

    Communicate

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    Rolesandresponsibilitiesofthekeypeople: Project

    sponsor, Projectcustomerand ProjectmanagerProject Manager Thepersonresponsiblefordeveloping, inconjunction withthe Project Sponsor,

    adefinitionoftheproject. The Project Managerthenensuresthattheprojectis

    deliveredontime, to budgetandtotherequiredqualitystandard (withinagreed

    specifications).He/sheensurestheprojectiseffectivelyresourcedandmanages

    relationships witha widerangeofgroups (includingallprojectcontributors).The

    Project Managerisalsoresponsibleformanagingthe workofconsultants,

    allocatingandutilisingresourcesinanefficientmannerandmaintainingaco-

    operative, motivatedandsuccessful team.

    Responsibilities

    Managingandleadingtheproject team.Recruitingprojectstaffandconsultants.

    Managingco-ordinationofthepartnersand workinggroupsengagedinproject work.

    Detailedprojectplanningandcontrolincluding:

    Developingandmaintainingadetailedprojectplan.

    Managingprojectdeliverablesinline withtheprojectplan.

    Recordingandmanagingprojectissuesandescalating wherenecessary.

    Resolvingcross-functionalissuesatprojectlevel.

    Managingprojectscopeandchangecontrolandescalatingissues wherenecessary.

    Monitoringprojectprogressandperformance.

    Providingstatusreportstotheprojectsponsor.

    Managingprojecttraining withinthedefined budget.

    Liaison with, andupdatesprogressto, projectsteering board/seniormanagement.Managingprojectevaluationanddisseminationactivities.

    Managingconsultancyinput withinthedefined budget.

    Finalapprovalofthedesignspecification.

    Workingclosely withuserstoensuretheprojectmeets businessneeds.

    DefinitionandmanagementoftheUser Acceptance Testingprogramme.

    Identifyingusertrainingneedsanddevisingandmanagingusertrainingprogrammes.

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    Rolesandresponsibilitiesofthekeypeople: Project

    sponsor, Projectcustomerand Projectmanager

    Customers comprisethe businessunitsthatidentifiedtheneedfortheproductorservicetheproject willdevelop. Customerscan beatalllevelsofanorganization. Sinceitisfrequentlynotfeasibleforallthe

    Customersto bedirectlyinvolvedintheproject, thefollowingrolesareidentified:Customer Representatives aremembersofthe Customercommunity whoareidentifiedandmadeavailable

    totheprojectfortheirsubjectmatterexpertise. Theirresponsibilityistoaccuratelyrepresenttheir businessunitsneedstothe Project Team, andtovalidatethedeliverablesthatdescribetheproductorservicethatthe

    project willproduce. Customer Representativesarealsoexpectedto bringinformationabouttheproject backtothe Customercommunity. Towardstheendoftheproject, CustomerRepresentatives willtesttheproductor

    servicetheprojectisdeveloping, usingandevaluatingit whileprovidingfeedbacktothe Project Team.Customer Decision-Makers arethosemembersofthe Customercommunity whohave beendesignatedto

    makeprojectdecisionson behalfofmajorbusinessunitsthat willuse, orwill beaffected by, theproductorservicetheproject willdeliver. CustomerDecision-Makersareresponsibleforachievingconsensusoftheir

    businessunitonprojectissuesandoutputs, andcommunicatingittothe Project Manager. Theyattendprojectmeetingsasrequested bythe Project Manager, review andapproveprocessdeliverables, andprovidesubject

    matterexpertisetothe Project Team. Onsomeprojectstheymayalsoserveas CustomerRepresentativesorbepartofthe Steering Committee.

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    Rolesandresponsibilitiesofthe Projectteam

    Project Team Members Thestaffwhoactively workontheproject, atsome

    stage, duringthelifetimeoftheproject. Somemay

    haveaspecificrole forexample, the Team might

    includea Project Administrator(see below).

    Responsibilities

    Team member roles willvarydependingonthetypeofproject. Typicallythey

    might beto: Providefunctionalexpertiseinanadministrativeprocess

    Work withuserstoensuretheprojectmeets businessneedsDocumentationandanalysisofcurrentandfutureprocesses/systems

    Identificationandmappingofinformationneeds

    Definingrequirementsforreportingandinterfacing

    Usertraining

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    Whatmakesagood Project Manager

    Frank Toney reports in the newsletter Project Management BestPractices Reportthat a study of The Top 500 Project

    Management Benchmarking Forum identified traits of a best practice project manager.are recognised by stakeholders as the single most important factor in project goal achievement

    are truthful in all dealings and relationships

    exhibit eagerness to organize and lead groups

    exhibit evidence of a strong desire for goal achievement

    are even-tempered

    have faith that the future will have a positive outcome

    have confidence their personal performance will result in a positive outcome

    From recent articles and highlights of successful projects, there appears to be some common threads woven into

    the personalities of successful PMs:Love of their work and embracing the challenges

    Clear vision and communicating this vision

    Strong team building skillsand setting positive tones

    Structure and alignmentcreating the environment and direction

    Strong interpersonal skillslistening to and leading their teams

    Disciplinecompleting each phase of the project properly

    Communicationskillsknowing whenandto whomtocommunicate

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    Identifyingtheproblem

    No major project is ever installed on time, within budget, or withthe same staff that started it. Yours will not be the first.

    Projects progress quickly until they become 90% complete, thenthey remain at 90% complete forever.

    When things are going well, something will go wrong.When things just cannot get any worse, they will.

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    Identifyingtheproblem

    Runaway projects and systemfailure

    Runaway projects: 30-40% IT projects

    Exceedschedule, budget

    Failtoperformasspecified

    Types of system failure

    Failtocaptureessential businessrequirements

    Failtoprovideorganizational benefits

    Complicated, poorlyorganizeduserinterface

    Inaccurateorinconsistentdata

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    Identifyingtheproblem

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    Setting Objectivesanddeliverables

    Project charter

    What must be done?

    What are the required resources?

    What are the constraints?

    What are the short and long termimplications?

    Why do it?

    When must it be done?

    Where must it be done?

    Who does what?

    Who is behind the project? Who is funding the project?

    Who is performing the work of the project?

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    Definingthescopeandconstraints

    Project management

    Activities includeplanning work, assessingrisk, estimating

    resourcesrequired, organizingthe work, assigningtasks,

    controllingprojectexecution, reportingprogress, analysing

    results Five major variables

    Scope

    Time

    Cost

    Quality

    Risk

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    Projectplanningandinitiation

    Project planning

    Setprojectgoals

    Setprojectdeliverables

    Setaprojectschedule

    Setupsupportingplans (HR, Communicationsand

    riskmanagementplan)

    Initiation

    Develop Projectcharter

    Developprojectscopestatement

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    Writingaprojectinitiationdocument(PID)

    PID ScopeOnceyouhavechosenanideaandhaditapproved, youneedtothinkabouthow toturnitintoaproject.

    Themainpurposeofproducingaprojectinitiationdocument (PID)istoactasastartingpoint, toclarify

    yourthoughtsonsomeimportantaspectsoftheproject.

    Anotherreasonforhavinga PID istoensurethattheprojectisfeasibleandappropriate. The PID allows

    yoursupervisortogiveconstructivefeedbackonyourideas, andprovidevalidationastothesuitabilityof

    thispieceofacademic work.

    A PID summarisesforyourclient, yoursupervisorandyou whattheproject willinvolve, andactsasyourcontract. A PID details whatyouaimtoachieve, whyitisimportant, how youaregoingtodoitand when

    thevariousactivitiesshould becarriedout.

    The PID isthe basedocumentforassessingprogress, projectrisksandissues. Youcanuseitthroughout

    theprojecttomonitoryourprogressandtoclarifyandmanagechangingrisksandissuesyouencounter

    asyou work.

    Havinga PID allowsyoutolook backattheendoftheprojectandcompare whatyouachieved withyour

    originalideas. Reviewingachievementagainstyouroriginalaimandobjectivesisaconstructivethingto

    do.Itishow youevaluatetheprojectandisanecessarypartofthefinalreport.

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    Writingaprojectinitiationdocument(PID)

    PID Essentials

    Theprecisecontentsofaprojectinitiationdocumentvaryaccordingtothetypeofproject.

    However, itshouldcontainthefollowingasaminimum:

    theprovisionalprojecttitle thefinaltitledoesnotneedto bedecidedonuntil write-upof

    theproject

    ashortdescriptionoftheproblemto besolvedandits background

    theoverallaimoftheproject

    thespecificobjectivesto bemetinmeetingthataimprojectdeliverables- theseshouldincludetheprojectreport

    theconstraintsimposedonyouinmeetingtheobjectives

    ashortdescriptionofyourproposedapproachtosolvingtheproblem (e.g. whatprocesses

    ormethodologiesdoyouplantouse? whattechnologiesarecandidatesto beused?)

    alistofthefacilitiesandresourcesneeded

    alogofriskstotheproject (to bereviewedregularly)

    alistofthestartingpointsthatyouintendforyourresearch (e.g.specific booksorpapers

    injournals, existingreportsordocuments, onlineresources)alistofthemajoractivitiesto beundertakeninthecourseoftheproject

    aprojectschedule (e.g. Ganttchartorsimilar)showingthetimescalesallottedforeach

    majoractivity (noneedforthisto beverydetailed, butitshouldhaveenoughinformation

    to beusedasthe basisforperiodicreview ofprogress)

    considerationoflegal, ethicalandsocialconsiderationsrelatingtotheprojectanda

    completed

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    Planningtools

    Project Charter

    WorkBreakdown Structure (WBS)

    Project Schedule

    ProjectBudget

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    Planningtoolscontinued

    Project Charter

    Project Goal &

    Objective

    Sponsor

    Stakeholders

    Timeline

    Resources required

    Deliverables

    Decision making

    Assumptions

    Risks

    Business process changes

    Project manager

    Project team

    Budget

    Signatures

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    Planningtoolscontinued

    ProjectBudget Direct Costs

    Hardware

    Software

    Contractorfees

    Estimatedhours

    Hourly Ratesper

    contractor Variouscontractor

    rates

    Training

    Fanfare

    Other

    TOTALS

    Indirect Costs

    Yourpeoplestimeandeffort

    Estimatedtimeonproject

    Estimatedcost based

    onhourlyrate

    Otherstimeandeffort

    Opportunitycost

    Whatprojectsor

    tasksareNOT goingtogetdoneinorderto

    getthisprojectdone?

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    Riskassessmentandcontingency

    Analyzetheprincipalriskfactorsininformationsystemsprojects.

    Selectappropriatestrategiesformanagingprojectriskandsystemimplementation.

    Dimensions of project risk

    Level of project risk influenced by:

    Project size

    Indicated bycost, time, numberoforganizationalunitsaffected

    Organizationalcomplexityalsoanissue

    Project structure

    Structured, definedrequirements runlowerrisk

    Experience with technology

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    Risk Dimensions

    Level of project risk influenced by:

    Project size

    Indicated bycost, time, numberoforganizationalunitsaffected

    Organizationalcomplexityalsoanissue

    Project structure

    Structured, definedrequirements runlowerrisk

    Experience with technology

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    Risk Dimensions

    Role of end users

    Withhighlevelsofuserinvolvement-

    Systemmorelikelytoconformtorequirements

    Usersmorelikelytoacceptsystem

    User-designer communication gapUsersandinformationsystemsspecialists-

    Different backgrounds, interests, andpriorities

    Differentloyalties, priorities, vocabularies

    Differentconcernsregardinganew system

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    Risk Dimensions

    Management support and commitment

    Positiveperception by bothusersandtechnicalstaff-

    Ensuressufficientfundingandresources

    Enforcementofrequiredorganizationalchanges

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    Controlling Risk

    Controlling risk factors

    Firststepinmanagingprojectriskinvolvesidentifying

    natureandlevelofriskofproject

    Eachprojectcanthen bemanaged withtoolsandrisk-

    managementapproachesgearedtolevelofrisk

    Managing technical complexity

    Internal integration tools

    Projectleaders withtechnicalandadministrative

    experience

    Highlyexperiencedteammembers

    Frequentteammeetings

    Securingoftechnicalexperienceoutsidefirmif

    necessary

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    Controlling Risk- Projectscheduling

    Formal planning and control tools Documentandmonitorprojectplans

    Helpidentify bottlenecksanddetermineimpactof

    problemsonprojectcompletiontimes

    Chartprogressofprojectagainst budgetsandtarget

    dates

    Gantt chart

    Listsprojectactivitiesandcorrespondingstartand

    completiondates

    Visualrepresentationoftimingoftasksandresources

    required

    PERT chart

    Portraysprojectasnetworkdiagram

    Nodesrepresenttasks

    Arrowsdepicttaskdependencies

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    Controlling Risk- GANTT Chart

    The Gantt chart in this figure shows the task, person-days, and initials of each responsible person, as well as the start and finishdates for each task. The resource summary provides a good manager with the total person-days for each month and for each

    person working on the project to manage the project successfully. The project described here is a data administration project.

    http://www.youtube.com/watch?v=CW_wGSFavTc

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    Controlling Risk- PERT Chart

    This is a simpli fied PERT chart for creating a small Web site. It shows the ordering of project tasks and the

    relationship of a task with preceding and succeeding tasks.

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    Controlling Risk

    Increasing user involvement and overcoming user resistance

    Externalintegrationtoolsconsistofwaystolink workof

    implementationteamtousersatallorganisationallevels

    Activeinvolvementofusers

    Implementationteamsresponsivenesstousers

    Userresistancetoorganisationalchange Usersmay believechangeisdetrimentaltotheirinterests

    Counter implementation: Deliberatestrategytothwart

    implementationofaninformationsystemoraninnovationin

    anorganisation

    E.g., increasederrorrates, disruptions, turnover, sabotage

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    Controlling Risk

    Strategies to overcome user resistance

    User participation

    User educationandtraining

    Managementedictsandpolicies

    Incentivesforcooperation

    Improvementofend-userinterface

    Resolutionoforganizationalproblemspriortointroductionofnew system

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    Projectscheduling-WorkBreakdownstructure

    -WBS

    work breakdownstructure (WBS)inprojectmanagementandsystems

    engineering, isatoolusedtodefineandgroupaproject'sdiscrete work

    elements (ortasks)ina waythathelpsorganizeanddefinethetotal workscope

    oftheproject.

    A work breakdownstructureelementmay beaproduct, data, aservice, orany

    combination. A WBS alsoprovidesthenecessaryframeworkfordetailedcost

    estimatingandcontrolalong withprovidingguidanceforscheduledevelopmentandcontrol. AdditionallytheWBS isadynamictoolandcan berevisedandupdatedas

    needed bytheprojectmanager.

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    Projectscheduling-WorkBreakdownstructure

    -WBS

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    Project Managementsoftware

    Project management software

    Canautomatemanyaspectsofprojectmanagement

    Capabilitiesfor

    Defining, ordering, editingtasks

    Assigningresourcestotasks

    Trackingprogress

    Microsoft Project

    Most widelyusedprojectmanagementsoftware

    PERT, Ganttcharts

    Criticalpathanalysis

    Product Guide wizards

    Enterprise Project Management Solutionversion

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    Peoplemanagement

    2/3 of project problems are people related

    You will findmanyoperational leaders demonstrate a justdo-it mentality. While thatmaybe effective in some environments, this is NOT effective in managingchange.

    There will always be conflict overgoals andscope, resources andbetweendepartments

    You are likely to finda lack ofunderstandingbasic project management methods

    Some people willneverget along

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    Projectcommunication-objectives

    Settingandgettingagreementongoals

    Coordinatingpeople

    Discoveringandsolvingproblems

    Managingexpectations

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    Projectcommunication

    Internalcommunicating withintheprojectteam

    Externalcommunication withuppermanagement, customers, andexternalplayers

    Change Management

    Close-outreporting

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    Projectcommunicationplan

    Definestakeholders

    Developcommunicationplan

    Identify

    talentsforcommunication

    meansofcommunication

    frequencyofcommunication

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    Why Projectcommunicationfails

    Projectssometimesfailduetoimpropercommunication. Science Application

    International Corporationsaidthatthecommunication with FBI wasdifficult becauseof

    thehighturnoveroftopIT managers (Gross, 2005). Communicationproblemsare

    commononlargeIT projects.

    BecausecomplexIT projectsofteninvolvelargeamountofanalysisand work, theproject

    teamsare busyandtheexecutivemanagementseesnoprogress.IT projectmanagers

    donotcommunicateprogressregularly becausethey believethatprogress willnot be

    seen bytheexecutivemanagement (Glaser, 2004). InmanyIT projects, thereisnooneperson whohasanoverview ofthe wholeproject

    (Gross, 2005).

    It fails if it is not targeted:

    Target Users (projectstakeholders)

    Projectmanager

    Projectteam Sponsor

    Functionalmanagement

    Customers

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    Keycommunicationskills

    Effectivecommunicationisallaboutconveyingyourmessagestootherpeopleclearlyand

    unambiguously.It'salsoaboutreceivinginformationthatothersaresendingtoyou, withas

    littledistortionaspossible.

    Establish eye contact

    Be a good listener

    Summarise andreflect

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    Conflictresolution

    Therearefivemethods Confronting, Compromising, Smoothing, Forcing, and Avoiding.

    Confronting

    Confrontingisalsodescribedasproblemsolving, integrating, collaboratingorwin-winstyle.

    Itinvolvestheconflictingpartiesmeetingface-to-faceandcollaboratingtoreachan

    agreementthatsatifiestheconcernsofbothparties. Thisstyleinvolvesopenanddirectcommunication whichshouldleadthe waytosolvingtheproblem.

    Smoothing

    Smoothingisalsoreferredtoasaccommodatingorobligingstyle.Inthisapproach, the

    areasofagreementareemphasizedandtheareasofdisagreementare

    downplayed. Conflictsarenotalwaysresolvedinthesmoothingmode. A partymay

    sacrificeit'sownconcernsorgoalsinordertosatisfytheconcernsorgoalsoftheotherparty.

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    Conflictresolution

    Forcing

    Forcingisalsoknownascompeting, controlling, ordominatingstyle. Forcingoccurs

    whenonepartygoesalloutto winit'sposition whileignoringtheneedsandconcerns

    oftheotherparty. Astheintesityofaconflictincreases, thetendencyforaforcedconflict

    ismorelikely. Thisresultsina win-losesituation whereoneparty winsattheexpenseof

    theotherparty.

    Avoiding

    Avoidingisalsodescribedas withdrawalstyle. Thisapproachisviewedaspostponing

    anissueforlaterorwithdrawingfromthesituationaltogether.Itisregardedasa

    temporarysolution becausetheproblemandconflictcontinuetoreoccuroverand

    overagain.

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    Gettingpeopleonside

    Researchersfoundprojectmanagersneedtoinspireothers, andsecuretheconfidence

    andsupportofstakeholders.Leadersmustalso beableto:

    * Developpeople, communicationsandinterpersonalskills

    * Managestresseffectively

    * Solveproblems

    * Managetime.

    Themostsuccessfulleadersalsoshow a willingnesstoconstantlyre-evaluatepast

    experiencesinthecontextofnew ones.

    TheHuman SideofProject Management:Leadership Skillsisavaluablereferencefor

    people whoselectprojectleadersas wellasprojectmanagerslookingtofostertheir

    peopleskills.

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    Motivatingandkeepingmoralehigh

    Therearethreethingsrequiredtohaveamotivatedemployee:first, provideclear

    ownershipofadefinedtask;second, ensurethepersonhasthe waysandmeanstodo

    thetask;andfinally, follow-up withtimelyfeedbackandholdtheindividualaccountable

    forresults.

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    Keepingmoralehigh

    Praiseinpublic

    Punishinprivate

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    Implementation & execution

    Managing by Milestones

    Projectsareoftenstressfulandhectic.Itishardtokeepfocusedon whatisimportant.It

    isnormalonastressfulprojectforthe Project Managertohavethatglazedlookofthe

    deercaughtintheheadlights. The best waytocope withthisistorelyonfundamental

    principles, todefineachievableobjectives, andfocusonshort-termsuccesses.What

    needsto bedone?Understandanddocumenttherequirements.How will wedoit?

    Prepareareasonableplan. Assignstaffownershipoftasks. Makesuretheyhavegood

    taskdefinitionandthe waysandmeanstoaccomplishthe work. The bestfeedbackissuccess, sostructureyourprojectto beanendlessseriesoflittle

    successes. Onachallengingproject, managing bymini-milestonesistheonly wayto

    keepthingsmoving. Youcouldhaveasuccesseveryfew days. Thencelebrateand

    moveon. Mini-milestonescanleadtoeventualprojectsuccessiftheyarechosen well.

    Thismeansthateverysignificanttask will bestructuredasamini-milestone withcriteria

    fordetermining whenitisdone.

    Forprojectstosucceed, thegoalsneedto be welldefinedandclearlycommunicatedto

    theprojectteam.Ifdefinitionandcommunicationdonotoccur, successfulprojectcompletion becomesarandomstrokeofluck (theoddsofwhichareakinto winningthe

    lottery). Effortengaged withpoorlydefinedtargetsisfutileand, consciouslyornot, the

    wholeprojectteam willsensethis. Anincomprehensibleorunachievablegoallowers

    moraleandkillsenthusiasmandmotivation. This, inturn, affectsthequalityofthe work

    andfurtherlowerschancesofsuccess.

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    Trackingtheproject

    http://

    www.projectkickstart.com/downloads

    /prxdownload.cfm

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    Handlingrequestsforchange

    YouneedtoformallyrecordallchangesrequestedIdentifythe businessdrivers behind

    eachchange;listthecostsand benefitsofadoptingthechange;describetheimpact

    ofapprovingthechangeandrankthechangeurgency.

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    Closureofproject

    Project Closure Phase isthelastphaseofthe ProjectLife Cycle. Thecommencement

    ofthe Project Closure Phaseisdetermined bythecompletionofall Project Objectives

    andacceptanceoftheendproduct bythecustomer.

    Project Closureincludesthefollowingtasks:

    Releaseoftheresources, bothstaffandnon-staff, andtheirredistributionand

    reallocationtootherprojects, ifneeded.

    Closureofanyfinancialissueslikelabour, contractetc.

    Collectionand CompletionofAll Project Records.

    ArchivingofAll Project Records.

    DocumentingtheIssuesfacedinthe Projectandtheirresolution. Thishelpsother

    projectstoplanforsuchtypeofissuesinthe ProjectInitiation Phaseitself.

    RecordingLessonsLearned andconductingasession withtheProject Team onthe

    same. Thishelpsintheproductivityimprovementoftheteamandhelpsidentifythedos

    anddontsofthe Project. Celebratethe Project Completion.Itspartytimefolks!!!

    Downloadchecklist -http://www.gantthead.com/JPACE/endPages.cfm?ID=320

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    Measuringresults

    Thereisgreatvalueinidentifying, quantifying, qualifyingandjustifyingasetofreal,

    believable, substantiveandpracticalperformancemeasures. Thesemeasuresanddata

    collectiontechniquesserveasindicatorsoforganizationalorprojectperformance. Your

    criteriaforselectingeffectivemeasuresisimportant.Whatisyourmeasurement

    strategy? Doyouhaveone?

    POE Performance Measurement

    POE Process Measurement

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    Capturingresults

    POE Performance Measurement

    Comparisonofperformanceagainstoriginaltargetsorappropriate benchmarks

    Managementoftheprocess

    Qualityofthereportandactionplans

    Degreeto whichtherecommendationsandactionplans wereimplemented.

    POE Process Measurement

    Thesuccessofa POE may bemeasured byhow effectivelytheprocess wasmanaged.

    Thisassessmentshouldinclude:

    Adequacyoftheconsultations

    Appropriatenessofdatacollectioninstruments Durationoftheevaluation

    Disruptiontousers

    Costofthestudy.

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    Project Managementvideosummary

    http://www.youtube.com/watch?v=GcR-wpSzr4Y

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    Project Managementsummary

    Do...

    Plan your project

    Make sure you know what is expected of you

    Communicate with your employer!

    Dont...

    Get too focused on process/tools focus onthe result

    Put off difficult bits or deadlines

    Lose sight of the overall aim of the project

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    Thankyou