High Performance Oracle SOA Suite Customer Panel

Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |

High Performance Oracle SOA Suite Customer Panel

Panelists:

Matt Wright, CTO, Rubicon Red

Chuck Kommana, Sr. Manager Middleware, Dell

Om Prakash Seth, Vice President IT, HDFC Bank Moderators: Robert Wunderlich (Oracle), Sven Bernhardt (OPITZ CONSULTING Deutschland GmbH)


Agenda

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Customer Case 1, Matt Wright, Rubicon Red

Customer Case 2, Chuck Kommana, Dell

Customer Case 3, Om Prakash Seth, HDFC Bank

Q & A

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My Aged Care A key element of the Australian Government’s Aged Care Reforms

VISION

“To make it easier for older people, their

families, and carers to access information on

ageing and aged care, have their needs

assessed and be supported to locate and

access services available to them.”

Source: “Aged Care Gateway Concepts of Operations”, Department of Social Services (June 2013)

Matt Wright CTO & Co-Founder, Rubicon Red

Author SOA Suite 11g Developers Cookbook & SOA Suite 11g Developers Guide

Presenter


TECHNICAL CHALLENGES • Deploy 15 Environments per Major Release, up to

100 servers in Production (500 in total) • Major Release every 3-6 months. • Zero downtime for each Major Release

TECHNICAL GOALS Deliver a legacy for future projects, including: • Implement a Platform as a Service Private Cloud

• Grants as a Service • Implement a SOA / Microservice based

architecture to enable rapid delivery of new functionality

• Implement DevOps to streamline SDLC delivery

GOVERNMENT ICT CHALLENGES • Projects complex due to political, organizational

and technical factors. • Projects often over run and / or under deliver • Significant “duplication” of key capabilities across

government departments. BUSINESS GOALS • DSS aims to have a whole-of-Government

approach to Programme delivery • Providing Aged Care capabilities “as a service” for

the whole-of-government.

Business Case / Technical Challenge “Aged Care Gateway As A Service”

KEY CHALLENGE – DELIVER ON TECHNICAL GOALS WHILST MEETING BUSINESS GOAL


Gateway High Level Solution Architecture TECHNOLOGY STACK • Oracle SOA Suite • Oracle Service Bus • Oracle Policy Automation • Oracle API Gateway • Oracle Enterprise Data Quality • Oracle Siebel • Oracle Business Intelligence Publisher • Microsoft .NET (Portal)

TOOLS • MyST • Jenkins • Puppet • VMware


Pro

du

ctio

n

Stag

ing,

Pre

-Pro

d

Dev

& T

est

Zon

e

Technical Highlights

Training

Production

Prod A Prod B

Patch Acceptance Tst

Maintenance

Reference Patch

Production Support

Production

Training

Prod A Prod B

Patch Acceptance Tst

Maintenance

Reference Patch

Production Support

Release 1 Release 2

Performance & Stress Test

System Integration Test

Development Integration

System Test

Development Assembly

User Acceptance

Development Reference

Performance & Stress Test

System Integration Test

Development Integration

System Test

Development Assembly

User Acceptance

Development Reference

Volume of Transactions • Used by 15,000 Service Providers • Supports 3.6 Million Transactions per hour

Platform as a Service / DevOps • Provision environment of approx. 50

servers in under 6 hours. • DevOps streamlines delivery of

code/config into Production Blue-Green Deployments for Major Releases • Zero down time between deployments of

major releases into production Micro Service Based Architecture • SOA Reference Architecture supports

delivery of Services (SCA, OSB) as “Micro Services”


AGED CARE GATEWAY BENEFITS Improved service delivery and simplifying interactions between Aged care sector & Federal Government • Identifiable entry point to aged care system • Easier for older people, families, and carers to

access aged care information from a single trusted source

• Simplified how older people have their needs assessed, enabling to access the care they need.

• Support for locating and accessing services. • Central client record containing assessment and

service information.

Major Release delivered every 3-6 Months

Business Benefits “Aged Care Gateway As A Service”

PLATFORM AS A SERVICE BENEFITS • 200% ROI for Platform as a Service • 25%+ Reduction in the software delivery lifecycle • From 3-6 months to 6-8 hours to provision 100

server environment • 90%+ reduction in defects caused by

configuration drift • Zero down time for go-live with Blue Green

deployments • 25% Reduction in overall IT budget devoted to

ongoing maintenance

Significant additional benefits are expected to be achieved through leveraging the PaaS to deliver

future releases of the Aged Care Gateway as well as the delivery of future projects.


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SOA Suite @ DELL

Chuck Kommana Sr. Manager, Middleware


SOA Suite– by Numbers

242 Reusable services

2000+ SOA Services

1067 Services

cataloged

110 Enterprise services

15+

SOA tools &

technologies

140 Services

externalized

60+ Million Transactions per

day

200 Domains (Prod and Non-Prod)

300 Servers hosting SOA platform


Dispatch Process


Dispatch Architecture Region Dispatches Messages Size KB

Region Dispatches Messages Size KB

EMEA 10,000 350,000 1,750,000

US/CA 25,000 875,000 4,375,000

Japan 1,200 42,000 210,000

LATM 3,200 112,000 560,000

AP 19,000 665,000 3,325,000

Total 58,400 2,044,000 10,220,000

External ApplicationsInternal Applications Maestro Dispatch Orchestrat ion – SOA Suite 12c

Dell Dispatch Management Application

(Delta)

Trade Sphere

OSB 11.1.1.7.4

• 20 JVMS @ 8 GB Each

• 4 Physical (24 CPU 128 GB each)

• Active/Active

BPEL 12.1.3

• 24 JVMS @ 8 GB Each

• 4 physical (24CPU 128 GB each)

• Active/Passive

Per day metrics


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Customer Centric Bank

Om Prakash Seth Vice President - IT [email protected]


HDFC Bank Limited, incorporated in 1994, is an Indian banking & financial services company headquartered in Mumbai, Maharashtra, India

Largest private sector bank in India by market capitalization as of Feb. 2014

Winner of Best Asian Bank award 2015 Top 100 most valuable global brands in 2015 with a value of $14 billion

Ranked as 'Most Valuable Indian Brand’ for second consecutive year

Go Digital ….Bank offers 10-second Personal loan, the 30-minute auto and two wheeler loan, Chillr app & Payzapp as part of digital banking initiative

About me: Om Prakash Seth , VP – IT & Incident Management Head. Manage production incidents for mission critical Core banking applications. Om lead the implementation of Oracle Super Cluster in HDFC Security in 2013, which has been the Word's first Super Cluster implementation in e-broking segment & has been accredited as "Best technology Implementation of the year" by Asian Banker's award in 2014.

HDFC Bank …. Bank aapki Muththi Mein


• Cash , Cheque , Call Center

• P2P, C2B , B2C , B2B

• Mobile , Net Banking

• Social Collaboration

• Peer to Peer Influence

• No Tolerance for slow response

• Traffic Woes – Audio / Video / Chat / Social Media

• Instant Gratification – Sales & Service

• Security Concerns

• Customers expect a 360⁰ view of relationship

• As transactions go electronic; Size , Volume & Cost have to

Banking Trends – Indian Market


What are we doing

• Multi Channel, Multi System Integration

• 360⁰ & Continuity of Interaction

• Reducing TAT by leveraging technology – Real time integration, Mobility, Process Automation, …

• Enable customers to do all possible transactions on self service channels – Net, Mobile, Kiosks

• New gen security / Authentication. Various grades of security

• Value added service to increase stickiness, get customer to spend more time on our property

• Exploring Oracle Banking Platform, from a future proofing perspective


Landscape


Deliver continuous improvement with real time intelligence

Bank’s Strategies Bank’s Challenges

• Transforming branch focused IT landscape to Customer Self Service focussed architecture

• 70% of the systems work in silos and integrated through files

• Scale to 5000 TPS from 1500 TPS and introduce e-commerce as part of banking operations

• Digital Banking i.e. Origination from any channel through One Enterprise

Integration Platform

• Innovative solutions for ensuring every customer request is fulfilled e.g.

throttling for e-commerce surge

• Inclusive Banking e.g. “Milk to Money”

Originate from Any Channel

Full fill every Customer Request

All Services Available 24/7, 99.999%

Convert Applications to micro services. Create flexible origination and customer services

• Phase 1 – non core banking integration migration to ONE Integration Platform

• Phase 2 – Core Banking Retail integration migration

• Phase 3 – Private Wealth Banking and Corporate Banking integration migration

Current State:

200+ services in production

20+ Orchestration processes

45+ participating applications

6 external systems

80+ services to be rolled out around Core Banking to be rolled out over next 6 months

One Enterprise Integration with Oracle SOA Suite


SMS gateway

RAP CTI

FC

PRM

CSP DAP

IVR

CRM Next

ATM

POS

SME

Credit Card

Metagrid

CPSMS

Netbanking

HDB

CBCI

Flex@MW For FC

Posidex SMS gateway

NEFT

Vision+ SOA KYC Webgate/ Base24

LOS/LMS/ Collections

E2FA

FC

Multibureau

AXIOM

ACL

NSCCL

HRMS Oracle AP DCMS

Auto Play / COSMOS

LOS ACCOSA

CRM Next

CCDI

DCMS

Lotus Notes

CBCI

CSP (for DNC)

Net banking

Oracle SOA Suite

SG-FM1 SG-FM2 SG-CCD1 SG-CRM1

SG-FM1 SG-FM2 WG-FM1 DAP-FM1 IVR-FM1

AC-D1 AC-W1 AC-E2F1

AC-D1 WG-D1 CSP-D1 CSP-D2 CSP-D3 CSP-D4 IVR-D1 IVR-D2 PRM-D1 CRM-D1

AC-W1 D-WG1 CB-WG1 IVR-WG1 IVR-WG2

CO-V+1

WG-V+1 CO-V+1 FC-V+1 AP-V+1 POS-V+1 PRM-V+1 IVR-V+1

WG-NB1

CB-SG1 CB-WG1

CB-SG1 IVR-SG1

CP-FC1 CP-FC2

S&A-FC1 S&A-FC2 S&A-FC3 CP-FC1 CP-FC2 AP-FC1 WAS-FC1 WAS-FC2 WAS-FC3 AP-FC2 FSS-FC1

CRM-LOS1 CRM-LMS1 CRM-COLL1 CRM-PDX1 CRM-D1

CRM-LOS1 CRM-LMS1 CRM-COLL1

CRM-PDX1

CSP-D1 CSP-D2 CSP-D3 CSP-D4 CSP-KYC1 CSP-HNI1 CSP-AX1

DAP-KYC1 DAP-FM1 DAP-E2F1 DAP-CRM1

CSP-AX1

DAP-KYC1 HRM-KYC1 ARM-KYC1 CSP-KYC1 IVR-KYC1 IVR-KYC2

DAP-E2F1 NB-E2F1 AC-E2F1 IVR-E2F1

D-WG1

FC-V+1 FC-NS1

HDB-SAS1

SME-SAS1 SME-CRM1

CC-SAS1

HRM-KYC1

IVR-D1 IVR-D2 IVR-FM1 IVR-V+1 IVR-E2F1 IVR-SG1 IVR-CB1 IVR-KYC1 IVR-KYC2 IVR-WG1 IVR-WG2

MG-LN1

MG-LN1

NB-WG1 NB-E2F1

AP-FC1 AP-FC2 AP-V+1

POS-V+1 POS-ACL1

POS-ACL1

PRM-V+1 PRM-D1

RAP-CIF1

CIF

RAP-CIF1

Co

nsu

me

rs P

rovid

ers

SG-CCD1

APS

APS-MB1

APS-MB1

LOS-CRM1

DAP-CRM1 LOS-CRM1 SG-CRM1 SME-CRM1

Shock & Awe

S&A-FC1 S&A-FC2 S&A-FC3

3rd p

arty

HNI

CRM-PDX1

CSP-HNI1

WAS

WAS-FC1 WAS-FC2 WAS-FC3

Webgate/ Base 24

WG-CPW1 WG-V+1 WG-D1 WG-FM1 WG-NB1

CP

WG-CPW1

ARMS

ARM-HRM1 ARM-KYC1

ARMS

ARM-HRM1

NPCI

UIDI / NSDL

3rd p

arty

NSCCL

NS-FC1

FC-NS1

MicroATM/Kiosk

CIBIL

IDRBT/ RBI

SAS (Enterprise Dedupe)

HDB-SAS1 SME-SAS1 CC-SAS1

SOA DMZ component

IVR-CB1

Cashin

AP-CIN1

SOA DMZ component

FSS FSS-FC1

Currently in - production


• CIF Service – Single view of the customer dynamically retrieved – Benefit Value : 2,500,000 INR (40k USD) per call center executive per year

• Seamless Gold Purchase – Gold purchase wait time reduced from 8 hours to 15 minutes

• KYC Dedupe & Internal Dedupe services

• CRM integration ensure one single source for customer data

• Booking service charges etc. at real time

Phase 1 : Benefits


• Self Service Channels : Increase customers from 5-7 Million to 15-20 Million in next 3 Yrs

• Customer Experience : Personalized banking through Internet ,Mobile and Twitter Channels

• Partner with e-commerce: Smart Buy, Chillr

Phase 2: Envisaged Benefits


…But we still have miles to go.

We have come a long way…


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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 26

Q & A


Robert Wunderlich

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• Product Manager for

– Service Integration

– Microservices

– DevOps/Continuous Delivery

– API Management

• Former Development Engineer/Manager for Oracle E-Business Suite

• 17 Years with Oracle

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Sven Bernhardt

• Solution architect @OPITZ CONSULTING Deutschland GmbH

• Oracle ACE

• Author of articles, blogs, books

• Frequent speaker on diverse conferences

• About OPITZ CONSULTING Deutschland GmbH

– 10 locations over Germany and Poland

– Oracle Platinum Partner, Specialized in SOA, BPM, ADF, etc.

– 2 Oracle ACE Directors and 2 Oracle ACEs

– Business IT Alignment, BPM, SOA and system integration, Application development, IT Infrastructure Management

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High Performance Oracle SOA Suite Customer Panel