Higher Education: Gaining the Edge through Outstanding ...uninfos2016.umb.sk/zbornik/PPT/Saeys.pdf · Institutions need to adapt to changing demographics of the student population

Integrated Student Lifecycle Management

Higher Education: Gaining the Edge through Outstanding Student Experiences

November 2016

Tom Saeys

Higher Education Solutions (GBS)

Tom Saeys

Solution Director, Higher Education Solutionsitelligence

M +32 486 353 078 E [email protected]

Matej Ištván

Consulting & ServicesDirectoritelligence Slovakia

M +421 905 565 823E [email protected]

mailto:[email protected]


46%

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itelligence Worldwide in Numbers

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1989 5965+760 M USD(2015)

6,200+German-Speaking Europe

Western Europe

Asia

Other

Eastern Europe

USA

+

Employees Development of Headcount Revenue

Revenue per Region (2015)

+16,5% Revenue Growth from 2007

23 CountriesCustomers

122814311545

1844

2251

27653078

4140

2007 20152008 2009 2010 2011 2012 2013 2014

Founded

4702

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4

Market Dynamics SAP for Higher Education it.education Next Steps

Our Place in the Higher Education and Research Industry

8000 institutions run SAP

software

Data for over +7 million students are managed with SAP

97 of the 100 top universities

run SAP solutions



We help RUN the University with it.education

We help GROW the University with the HANA Platform

We help TRANSFORM the University with Hybris (Student

Engagement & Commerce)

itelligence: Success stories across the solution portfolio



The Digitized University: It's Happening Now

Student Success: Improve student retention and outcomes

Student retention is one of the most challenging issues, and as competition for students grows, retaining them becomes even more important.

Breaking Boundaries: The support of the complete student journey

The boundaries between student applications such as SIS, e-Commerce and CRM were once clear, but more recently these lines have been overlapping.

Adoption of the Non-traditional student

Institutions need to adapt to changing demographics of the student population. Besides the “diploma students”, the nontraditional (Life-Long-Learning) students represent important segment of students.

Analytics Everywhere

Student & Learning analytics enable personalized learning and improve student engagement.

Evangelize vanilla implementations

Customizations are time-consuming and require both financial and expert resources. Institutions need to consider standardizing processes and solutions to reduce extra costs.



Becoming a Smarter University

Integrate and Manage the Whole Student Lifecycle

Give students the right support from enrolment to graduation: covering all the processes that need to be carried out and all requirements that need to be met.

Communicate from Prospect to Student to Alumni and Beyond

Reach potential students with powerful CRM tools.

Alumni relations are now an all-important part of an institution's ability to grow and advance.

Improve Student Engagement

Modern administrative student services can create a sense of social belonging through personal support and interaction, for example between student advisors and students.

Focus on the User Experience

Modern design principles provide a unique, role-based experience across all lines of higher education institutions, tasks, and devices.

Get Analytical & Harness the Power of Predictive Analytics

Generate robust, evidence-based analysis and evaluation about the most effective practices that ensure high retention and completion rates.



Enable HER institutions to transform business models, reengineer business processes, and reimagine work

SAP future direction: provide an integrated digital platform with SAP S/4HANA at the core, available in the cloud and on premise, interconnecting the higher education and research value chain to drive Live Business outcomes



Process Map for Higher Education

Student Lifecycle Management

Human Resources

Budget & Finance

Procurement

Core Human Resources and Payroll

Talent ManagementTime and Attendance

ManagementHuman Capital

Analytics Position Budgeting and

Control

Capital Investment Projects

Recruitment & Attraction

Admission & Application

StudentAccounting

Grading & Advising

Curriculum Management

Progression & Graduation

Alumni

Public Sector Budget Planning

Public Sector FinancialsTreasury and Financial

Risk MitigationFinance Operations

Enterprise Risk and Compliance Mgmt

Direct Procurement Services Procurement Self-Service Proc.Regulated and Complex

ProcurementInvoice Management

Financial Planning and Analysis

Capital Portfolio and Project Management

Project Execution and Change Management

Real Estate Mgmt and Asset Operations

Reporting & Analytics



it.education: fully integrated student information system

Enhanced by itelligence

• Best-practices solution

• Mobile and User-centric

• Fully integrated system withpredefined interfaces

• Single source of student data

Key Features

• Student is at center of solution

• Process-oriented and was developed on the basis of the HER best-practices

• Short implementation phase by template approach

Recruitment

Admission

Alumni

De-Registration

Graduation

Re-Registration

Change of Program

Progression

Academic Advising

Examination and Grading

Course Registration

Student Financials

Enrollment

Equivalency Determination

StudentAdministration

Master Data and Structures

Event Planning

Academic Calendar

Student Master Data

Student Accounting

Academic Structure

Rules and Regulations

Events

Teaching and Study

Resource

Academic Curriculum

Comprehensive Oversight

• Curriculum management

• Student administration

• Student Engagement

• Student Information & Analytics



Curriculum Management

Integrates organizational structures, from Human Capital management and Finance

The catalog contains requirements information on admission, course registration, examination, and graduation

Supports different education models and course types

Academic program catalog is a combination of

Organizational structure

Academic structure

External organizations

Academic calendar

High flexibility due to modular master data objects

Fine differentiable authorization concept

Enrich content to present the academic offering online



Recruitment & Attraction

Reach potential students with powerful profiling, segmenting & targeting tools, that combine online/web tactics with traditional campaigns (school visits, open days, recruitment fairs)

Prospective students receive relevant, in-context, digital communications with an integrated online and social experience



Admission & Application

Context-sensitive forms and admission requirements enables paperless student application and admissions process

Different sources for capturing and accessing application

Automated matching of student qualification requirements to conditions required

Support of configurable workflows

Track the admission process online



Student Accounting

Student accounting

Based on student master data & study registration

Fee calculation based on Fee types

Admission fee, Guarantee, Fines, Courses, Etc.

Bank transfers

Payment, posting, dunning, collection, etc.

Track the Account Balance online

Bulk or individual per student

ERP Integration



Grading & Advising

Module booking

Online registration process

Evaluation of pre- and co-requisites

Waiting lists

Attendance tracking

Grading

Online appraisal & result tracking

Grade scales & Appraisal templates configurable

ECTS

Progression monitoring

Academic advising:

improve student performance and retention



Progression & Graduation

Define program rules and regulationsreflecting student-degree requirements

Track academic progress

View progress indicators eg. GPA, credits

Degree Audit

Predefined forms: transcript, certificate, diploma

With fast and accurate analysis of

student progress, universities can

increase student retention.



Alumni & Engagement

Maintain relationships with students throughout their career:

Alumni subscriptions

Membership management

Donation management

Post-Graduate relationship management

Maintain relationships with alumni and further develop their skills:

Professional certification

Training Courses

Mentoring

Social events



Reporting & Analytics

Standard reporting and management information:

Student data, Academic work overview, Progression, Attendance tracking, …

User defined queries

Student & Learning Analytics: Use of data and models to predict student progress and performance, and the ability to act on that information



How it.education makes the difference

Flexibility for students

Students can evaluate their own progress, and book, change, or cancel modules easily.

Real-time information

Instant insights into student performance empower faculty, students, and administration.

Simplified application and admission

Efficient management of admissions processes improves the whole application phase.

Streamlined administration

Fully integrated Student Information System significantly simplify administrative tasks and maintenance, enabling improved student services.

Self-service tools

Students, administration, and faculty can quickly review and update information.

Full support

The solution covers the entire student journey, from prospect to alumnus.



VU University AmsterdamSimplifying Student Life and Saving Money with SAP it.education

OrganizationVU University Amsterdam

LocationAmsterdam, NL

IndustryHigher education and research

Web Sitewww.vu.nl

Partneritelligence

The University’s top objectives

• 24/7 student access to manage an entire academic career online

• Online grade submission and record review

• Online student monitoring and record keeping for advisors

The resolution

• Implemented the it.education application as the one-stop shop for student records

• Collaborated with faculty and administrative staff for a smooth transition

The key benefits

• Complete overview of university programs and offerings for students

• Easier course planning and faculty and advisor follow-up and feedback resulting in fewer drop-outs

• Efficient and centralized student administration and services

• Streamlined information management for faculty and board members for improved communication and control

Top Benefits

5,000Students access information every day in a self-service environment

150Degree programs with online information and registration

90%Faster generation of diplomas in the science program

Click to watch

http://www.vu.nl

https://www.youtube.com/watch?v=xwERZPWvn-0



Saxion University of Applied SciencesMore efficiency with SAP it.education

OrganizationSaxion University of Applied Sciences26.000 students

LocationApeldoorn, Deventer, Enschede, Hengelo, NL


Web Sitesaxion.nl

Partneritelligence


• Replacement of out-dated legacy systems

• SAAS environment

• Student Self-services

• Web shop for e-commerce

The resolution

• Implemented the it.education application as the one-stop shop for student records

• Collaborated with faculty and administrative staff for a smooth transition

• Hybris Commerce

The key benefits

• For Saxion, a key goal was to improve support for students during admissions and registration. Our it.education solution is a robust student information system that standardises data. And it provides online access to student and staff services. This increases the transparency on student-related data throughout the student cycle. Based on our standard template approach, it was possible to bring up and run it.education quickly.

Top Benefits

One systemFully integrated system for university administration

Cost ReductionLower TCO by using SAAS

Multilingualaccess for international students

http://www.saxion.nl



De Montfort UniversityProvide the best possible class services to students and staff

OrganizationDe Montfort University Leicester, UK22.000 students

LocationLeicester, UK


Web Sitedmu.ac.uk

Partneritelligence


• Replace silo systems

• Integrated student support system

• End-to-end platform seamlessly across all areas of operations

The resolution

• SAP S/4HANA which includes solutions for student engagement and administration, finance, HR and payroll

• Supporting students through the application process, their studies and beyond

The key benefits

• State-of-the-art student engagement platform that support the University’s efforts to recruit, engage and retain potential students across the world.

• Single view of each individual student, including financial, welfare and academic performance.

• The opportunity to segment, track and monitor potential students from the pre-application process, including marketing efforts for open days, through their studies and on into alumni relations post-University

Top Benefits

End-to-end solution

Best possible services to students and staff

Student Engagement Platform

http://www.dmu.ac.uk



Extensive experience in Higher Education implementation projects.

Education Competence center

A pool of experts from itelligence

totally dedicated to the higher

education sector

Focus on InnovationThe it.education solution builds on

the most innovative technology

foundations by SAP – including SAP

HANA, mobile, analytics, and cloud

solutions

Integrated, yet Modular Solutions

it.education enables a consistent

experience from recruitment to

graduation – integrated, yet

modular and adaptable by design.

Proven Time to ValuePinpointed delivery of results in budget

and on time through special

implementation methodology and a

template approach

The Value of partnering with itelligence in HER



Next steps

Contact

Tom Saeys Solution Director, Higher Education Solutionsitelligence

M +32 486 353 078 E [email protected]

Contact - Slovakia

Matej IštvánConsulting & ServicesDirectoritelligence Slovakia

M +421 905 565 823E [email protected]



Appendix Higher Education and Research

Higher Education & Research

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Management Summary Graphic

Market Challenges Offerings & Capabilities Value Proposition

Contact Information

Client Logos

• Universities are actively looking for guidance and roadmaps to the Digital Economy.

• it.education solutions are itelligence NTT DATA’s way of going to market with a consolidated global market power in SAP Higher Education & Research.

• Increasing expectations from students & faculty

• Intensified internationalization

• Data driven university

• Growing competition

• Outdated Legacy Applications

• Country-specific regulations

• Applications: SAP Student Lifecycle Management (it.education), Hybris, C4C/CEC, Success Factors, S/4 HANA Financials, SAP BW & Business Objects on HANA

• Platform: HANA, Sybase, Afaria

• Networks: Jam, Concur, Ariba

• Cross country delivery teams in Simple Finance, Analytics, HANA, it.education

• Fully integrated platform for university administration

• Higher Education & Research Industry represents a huge Growth Market Potential

• Higher Education & Research solutions are part of SAP‘s prime focus and a solid part of the overall strategy

• State of the art solution for universities, with the latest SAP technology, running in the Cloud, all developed in a strong partnership with SAP

Please contact for any support request:[email protected]


Documents

Higher Education: Gaining the Edge through Outstanding ...uninfos2016.umb.sk/zbornik/PPT/Saeys.pdf · Institutions need to adapt to changing demographics of the student population