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IT Services and Enterprise Communications
HiPath 4000 CSTA V1
Common Application Platform
24.11.2011 Autor – Hideghethy KlaraPage 2
IT Services and Enterprise CommunicationsCAP Products –
pre-summary and history
HiPath CAP V3.0
CAP Inside V1.0
HiPath 4000 CSTA V1
24.11.2011 Autor – Hideghethy KlaraPage 3
IT Services and Enterprise CommunicationsHiPath CAP V3.0
HiPath
CAP V1.0/2.0/3.0
(from 199x):
middleware connecting applications based on standard protocols (CSTA/TAPI/JTAPI), with HiPath
system. (Supported PBXs: HiPath
4000 V6 and less, HiPath
3000 V8, OSV V5
Linux and Windows operation system support)
Structure in Case Tracking System
Main Category GLOBAL APPLICATION
Product Family CTI-SOLUTION
Product HiPath
CAP
Product Version V3.0
24.11.2011 Autor – Hideghethy KlaraPage 4
IT Services and Enterprise CommunicationsHiPath CAP V3.0Main properties
Operation system support: Linux (SLES10/11) Windows (till Win7) -
x32/x64
Multidomain (several different type of switches
at the same time)
CSTA ASN1/XML, TAPI/JTAPI IF
More then one call control component Remark: in case of HiPath 4000 V6 connection type the connections is built up to the HiPath
4000 CSTA integrated in the V6, no CA4000 started on CAP V3.0 server
Fault Management Service
XML Phone Services, COBS (ComScendo On a Button Suite) applications
(HiPath 3/4000 specific)
HiPath Backup Restore and HiPath User Management integration (HiPath 4000
specific)
Administration interface is WEB based
Device and feature set (CAP-E, CAP-S, CAP-S) based and special licensing
mechanism to that no HiPath License Management needed (HLM)
Assosiation with ASN1 ACSE or XML AssosiationSessionServices
Remark: in ASCE license, user accound needed to give
24.11.2011 Autor – Hideghethy KlaraPage 5
IT Services and Enterprise CommunicationsHiPath CAP Inside V1.0
HiPath
CAP Inside V1.0
(from 2008):
middleware based on CSTA (only ASN1) which supports just HiPath
4000 for selected partners (on
Linux and Windows platforms).
Current Release CAP Inside V1 R10
(10/2009)
Structure in Case Tracking System
Main Category GLOBAL APPLICATION
Product Family CTI-SOLUTION
Product HIPATH CAP
Product Version V3.0
HP4000
ACL-C+
Application
HLM
XMLPhone ServicesCSTA ASN.1Cap Inside
Administration
HiPath CAP Inside V1
XMLPS AdminCA 4000HiPath License
management IF
24.11.2011 Autor – Hideghethy KlaraPage 6
IT Services and Enterprise CommunicationsHiPath CAP Inside V1.0
Main properties
Operation system support: Linux (SLES10) Windows (till Win2008) -
x32
Singledomain and supports only HiPath 4000 V5 or less
CSTA ASN1 IF
One call control component (CA4000)
SUN JRE in installation package included
XML Phone Services with better performance as in HiPath CAP V3.0
Limitation: only under Windows
Administration interface is available only locally (SWING based)
Application connection based licensing with HiPath License Management
(HLM)
Assosiation with ASN1 ACSE
Remark: in ASCE license –
application type information needed to enter
HiPath
CAP V3.0 Partner Call
Recording
CAPCAP--CallRecCallRec
HiPath
CAP V3.0 Partner Call
Center CAPCAP--CallCenterCallCenter
HiPath
CAP V3.0 Partner Command
Control
CAPCAP--CommCtrlCommCtrl
24.11.2011 Autor – Hideghethy KlaraPage 7
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1
HiPath 4000 CSTA V1
(from 10.2010):
successor for HiPath CAP Inside V1.0. Middleware based on CSTA (XML and ASN1) which supports
HiPath4000
V6, V5, V4 etc. Available as stand alone variant (Lin/Win) and as integrated into the HiPath
4000 V6.
Current
Release HP4k CSTA
V1 R12
(10/2011)
Structure in Case Tracking System
StandAlone:
Main Category GLOBAL APPLICATION
Product Family CTI-SOLUTION
Product HiPath 4000 CSTA
Product Version V1
AND V6 integrated:
Product
Family
HiPath
4000
Product
Group HiPath
4000 System
Product
Type HiPath
4000 CSTA
Product
Version V1
HLM
24.11.2011 Autor – Hideghethy KlaraPage 8
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1
General properties
Note: *
(star) signs the differences from HiPath CAP Inside V1.0
Not only as ‘stand alone’
installation available but CSTA is
integrated into the HiPath 4000 V6 *
Singledomain
CSTA ASN1 and CSTA XML IF *
One call control component (CA4000)
XML Phone Services with better performance
as in HiPath CAP V3.0
Remark: no limitation on operation system
*
Administration interface is WEB based *
24.11.2011 Autor – Hideghethy KlaraPage 9
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1
General properties
Monitor point based licensing (per application connection) * with HiPath License Management (HLM) More clear: Monitor points are counted per application connection
and if the same device has multiple monitor points each
of them are counted ; license types:
No license: max
10 monitored
devices
100 clients: max
100 monitored
devices
Unlimited: max
100000
monitored
devices
Remark: Upgarde licence between 100 client and Unlimited available.
Licensing can be set through the web based configuration interface
on the application configuration dialog in the “License type”
option.
When the license mode is changed the application connection is
automatically closed by the cbdriver and the application has to reconnect.
24.11.2011 Autor – Hideghethy KlaraPage 10
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1
General properties
Assosiation with ASN1 ACSE
Remark: in ACSE license –
nothing is needed to enter
BUT the same ACSE can be used furthermore what was used to HiPath CAP Inside
V1.0 assosiation no need to change that.
protocol type: version5 (CSTA ASN1) or version6 (CSTA XML) *
Examples:
The ASN.1 BER encoded AARQ (the first 2 bytes are the length prefix) for CSTA III ASN.1:
00 20 60 1e a1 07 06 05 2b 0c 00 81 5a be 13 28 11 06 07 2b 0c 00 82 1d 81 48 a0 06 a0 04 03 02 00 08
The same for CSTA III XML, the only difference is in the last byte:
00 20 60 1e a1 07 06 05 2b 0c 00 81 5a be 13 28 11 06 07 2b 0c 00 82 1d 81 48 a0 06 a0 04 03 02 00 04
DescriptonToACSE.txt
24.11.2011 Autor – Hideghethy KlaraPage 11
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
stand alone installation
Specialities
Supports version of HiPath 4000 V5 and less
Operation system support: Linux (SLES10/SLES11 *) Windows (till Win7 and Win2008 R2) -
x32/x64 *
Virtualisation support: WMware 1.0.1 and VMWare ESXi *
Needed SUN JRE in installation package NOT included in installation package (any more) *
Remark: SUN JRE
6 installation is pre-requirement by the installation
WEB based adminsitration UI –
available
http://<HiPath 4000_CSTA_Server>:8080/CBAdmin
or https://<HiPath 4000_CSTA_Server>:8443/CBAdmin
with authentication, default account: Admin/AdminAdmin/Admin
but it can be changed.
24.11.2011 Autor – Hideghethy KlaraPage 12
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 integration
HiPath 4000 V6 CSTA-interface
The HiPath
4000 V6 can run on either proprietary compact PCI hardware or as software running on
industry standard Linux servers. The HiPath 4000 CSTA V1 is integrated into a virtual mashine in the
HiPath 4000 V6 architecture and so HiPath 4000 V6 provides CSTA interface for CTI application.
24.11.2011 Autor – Hideghethy KlaraPage 13
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 integration
Special features to HiPath 4000 V6 integration *
HiPath Backup Restore integration and GUI based software transfer and activation
HBR: configuration data and database (PhoneServices) backup and restore and addittionally software
activation eg. hotfix or software updates of CSTA can be activated and deactivated via Assistant site of
V6 under menu:
24.11.2011 Autor – Hideghethy KlaraPage 14
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 integration
HiPath Backup Restore
Possible to backup restore the CSTA configuration only (It takes
max ~5 minutes in both direction)
24.11.2011 Autor – Hideghethy KlaraPage 15
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 integration
Systembackup and Restore
The system backup is realized by reverse building rpm packages of the installed system. This rpm packages
contain the currently installed version and the configuration data.
Available starting from Assitant.
It takes several hours.
Valid only to the whole
system, no speration.
24.11.2011 Autor – Hideghethy KlaraPage 16
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 integration
Configuration
Web used User Interface:
In case of the CSTA integrated into the HiPath 4000 V6 SingleSignOnSingleSignOn
is used from the Assiatant site to the CSTA Administration site so no addittional
manual authentication needed -
no account needs to be entered additionally into
the CSTA site.
Under Expert Mode menu
24.11.2011 Autor – Hideghethy KlaraPage 17
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 integration
Preconfigured ports:
HiPath
4000 CSTA V6 switch integrated version has a default configurationdefault configuration. At installation it
creates a Connectivity Adapter
instance which has 4
applications already configured with port
1040, 2205,
2209 and 27535.
This default configurations is created only at the installation
and it is not touched anymore, so it
is possible to change it, and upgrades do not overwrite it.
Remark: These port
are configured for SEN internal products, in case 3rdParty use the lciense type information
needs to be changed.
Automatic AMO configuration:
In case a new Connectivity Adapter created then the PBX IP address is set to 192.0.2.3,
which
is the fix atlantic
LAN IP
address
of RMX, and AMO commands will be executed based on the
given PBX Link Number and PBX Sub-Application Number.
Remark: by deleting or changing the ACL connection via GUI it is not yet realised the delete or change of the
previously used ACL linkpairs.
24.11.2011 Autor – Hideghethy KlaraPage 18
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 integration
License activation
Remark:
Licenses for standalone installations can be installed through CLM as previously with
HiPath CAP Inside V1.0 and CLA must be installe don the same PC.
But in case of HiPath 4000 CSTA V6 integrated version it can be done though Assistant (Access
Management -> License Management)
Licenses of CSTA must be
ordered to on of the MAC
of the server (PLT(s)).
Remark: The checking of the installed
licenses can be done currently only via CLM,
installed on a separated cleint PC.
Future:Future:
It is planned to highlight the CSTA licenses
via CSTA GUI in the future.
24.11.2011 Autor – Hideghethy KlaraPage 19
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 Duplex
Architecture
Within a duplex system
from all of the HiPath 4000 V6 components are duplicated:
there are one “Active”
and one “Stand-by”.
To enable complete recovery of the call control software, CSTA control and the HiPath
4000 Assistant in case of failover, the
relevant virtual hard disk partitions and files
on the “Active”
server blade are replicated onto the hard disk of the “Stand-by”
server blade.
24.11.2011 Autor – Hideghethy KlaraPage 20
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 Duplex
Switchover
The software versions, configuration and logs are synchronised between Active ans Stand-By.
Both CSTA, on the Active and Stand-By server blade, have the same CLAN IP.
The CSTA redundancy is in warmwarm--standbystandby
mode in the Duplex systems, which means that in case of
switchover the CSTA VM will be started on the stand-by server blade. This startup takes 2-5 minutes.
From CTI application point of viewFrom CTI application point of view:
The connection to the CSTA beraks down when the switchover happens, and after ~3 minutes the CSTA
application port is available again, and after connection built-up the monitor point must be set up again.
License
The ordering of CSTA license to Duplex systems is still under construction,
but CSTA licenses must be installed to the MACs of Active and Stand-By server as well.
24.11.2011 Autor – Hideghethy KlaraPage 21
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 APE
Architecture
Survivability software AP-Emergency is for maintaining branch office operation on
failure of the
WAN connection and
to help improving the restricted
reachability
due
to component failure. The
AP emergency feature maintains
availability of the
system at a host system outage.
24.11.2011 Autor – Hideghethy KlaraPage 22
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
HiPath 4000 V6 APE
Switchover
Configuration is synchronised from Host to APE.
The CSTA components on the Host and Access Point have different CLAN IPdifferent CLAN IP.
LicenseCSTA license needed to the Host MAC and to the AP MAC as well.
From CTI application point of viewFrom CTI application point of view:
CTI application can have connections to the Host and to
the APE CSTA at the same time. The monitor points can
be set via both CSTAs, positive reponse will be received.
CSTA Events: CSTA call control Event only via CSTA on
the controler switch
CSTA BackInService is from the switch, which takes over
the conrol and CSTA OutOfService form the switch, which
‘gives over’
the contorol (in case of WAN problem)
CSTA Request must be sent to the CSTA which is on the
controler switch.
24.11.2011 Autor – Hideghethy KlaraPage 23
IT Services and Enterprise CommunicationsDeployments -
installations
HPath 4000 CSTA V1 V6 integration
HiPath 4000 CSTA stand alone installation
Because of HW limitation (of the CSTA VM in V6)
max 32 application connections supported.
General: max 4 CSTA links
per ConnectivityAdapter (CA) can be configured.
24.11.2011 Autor – Hideghethy KlaraPage 24
IT Services and Enterprise CommunicationsDeployments -
installations
HiPath CAP V3.0
In case of HIPath 4000 V6 switch connection the SCC4000SCC4000
connects directly to HiPath 4000 V6 CSTA.
With multidomain functionality via a proxy (SCCPSCCP)
it is possible to have several connections to different version
of HiPath 4000.
It is also possible to have single domain mode (SDN) to HiPath 4000 V6.
Currently patches needed to the right functionality!
24.11.2011 Autor – Hideghethy KlaraPage 25
IT Services and Enterprise CommunicationsHiPath 4000 CSTA V1 –
Other new features
SIP related features
HiPath 4000 version specific
CSTA XML includning private data
Presentation restricted feature and Re/ConnectTimeslot affected
presentation indicator for devices based on configuration settings (eg.: in private data field ADG2)
Re/ConnTiemslot: same as before to HiPath CAP V3.0
Remark: config settings to CSTA in V6 available only via remote session (putty)on CSTA VM and joe
FutureFuture
plan to make it possible to change the sepcial configuration of
ConnectivityAdapters via WEB GUI
CSTA XML including services permitted
HiPath
4000 V5 HiPath
4000 V6 (NEW)CSTA Monitoring of SIP Subscriber CSTA call services
CSTA Monitor Start/Stop CSTA Single Step Transfer
CSTA Snapshot Device/Call CSTA Clear Connection
CSTA Get Device Type CSTA Deflect Call
CSTA Get Switching Function Devices
CSTA Route End/Reject
24.11.2011 Autor – Hideghethy KlaraPage 26
IT Services and Enterprise CommunicationsPhone Services
HiPath
4000 Phone Services
provides an integrated package of XML phone features that provide innovative features at the
workplace.
These phone features and services can be used for any optiPoint
or OpenStage
HFA/TDM device with buttons and
display. The functions are based on the XML Phone Services of HiPath
4000 CSTA and can be assigned to every button on the
device.
24.11.2011 Autor – Hideghethy KlaraPage 27
IT Services and Enterprise CommunicationsUseful
HiPath
4000 CSTA Interface Description in UC Beta Community Portal
http://www.siemens-enterprise.com/developerportal/Resource%20Center/HiPath%204000%20CSTA.aspx
https://enterprise-businessarea.siemens-enterprise.com/forums/developer-forum.aspx?g=topics&f=46
24.11.2011 Autor – Hideghethy KlaraPage 28
IT Services and Enterprise CommunicationsDiscussion
Topics –
Questions
Requirements or proposals
Answers