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BRANDON T. HODGE19767 Deer Valley Drive || Cornelius, North Carolina 28031 (704) 292-4368 || [email protected] || Linked in: Hodge, Brandon T.
SUMMARY
A detail-oriented and motivated corporate communications professional with a successful record of accomplishment in project management, marketing, account development, customer service, public speaking, web design, graphic design, and video editing. Utilizes outstanding interpersonal skills to track project process, conflict resolution, deadline compliance, and customer/client satisfaction. A positive and talented team leader that excels in challenging environments by strengthening problem solving skills and providing excellent customer service to benefit both the company and clients.
EXPERIENCE
WINDSTREAM, Charlotte, North CarolinaProject Manager-Agent Support, 2013-2016
Worked closely with high level agents by managing all incoming and active orders. Provided constant communication throughout life of each order to ensure successful install. Directed detailed order trackers via Excel for each agent outlining details for orders. Coordinated weekly/daily conference calls for each agent to discuss all in-flight orders. Oversaw project coordinators assigned to orders to ensure that all deadlines met and provided best experience for both customers and partners.
Conducted trial run of new project manager position and assisted in development of process and procedures leading to implementation of position.
Supported as many as six agents at one time. Maintained professional attitude while handling customer/agent escalations.
Project Coordinator, 2011-2013
Maintained constant communication with customers through circuit installation process. Input orders into multiple tracking systems, and monitored each system as orders progressed. Tracked each order to maintain productivity and ensured each circuit installed on time. Coordinated circuit status with multiple departments via phone, email, and conference calls.
Input and maintained as many as 140 different circuits at one time. Facilitated initial rollout of Wincare and BPMS, and assisted in troubleshooting post-launch.
ENVIROQUIP INC., Monroe, North CarolinaDirector of Marketing, 2010
Designed and published different marketing materials including catalogs, brochures, and websites. Represented company at trade shows by manning booth and mingling with potential clients. Directed customers in sales and service via phone and email, as well as in person. Planned strategic marketing strategies to reach potential clients.
Oversaw managing and supervising office during boss absence. Developed front-end design for website using Adobe Photoshop.
ALLSTATE INSURANCE COMPANY, Charlotte, North CarolinaSenior CIP Professional, 2009
Provided service to customers calling in with questions regarding policies. Cross-sold additional products and services to customers to meet monthly quotas. Coordinated use of many different systems while speaking with customers on phone. Handled daily escalations from customers regarding their policy. Assisted customers in getting the best rate possible while still maintaining a good amount of coverage. Helped to train new employees on the process and systems.
Achieved award for the highest number of cross-sells in a quarter
EDUCATION
BRYAN COLLEGE, Dayton, TennesseeB.A., Corporate Communications, 2008
COMPUTER SKILLS
Microsoft Office Suite, Photoshop CS6, Dreamweaver CS6, Illustrator CS6, Indesign CS6, HTML5, CSS, JavaScript
