Home | Anago · Page 6 Anago 2016-2017 Annual Report A residential treatment program for up to 11 young women under 18 years of age. Average occupancy rate — 94.82% 38 referrals

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Anago 2016-2017 Annual Report

Artwork by APR youth

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Cultivate opportunities. Achieve independence. Realize potential. Our year of listening to program participants, their families, stakeholders and system experts, reflecting on

their input and translating the feedback into action resulted in a strategy for Anago that will guide its jour-

ney over the next three years. We are excited about where we are going, the possibilities and the differ-

ence we will make for individuals we support and in our community. We are grateful to the many people

that contributed to our planning process – your knowledge sharing and insights challenged us as an organi-

zation and opened opportunities for us to participate with you in transforming community systems. Anago

means to “lead from one place to a better place.” Anago will help build that “better place” of a commu-

nity where individuals have meaningful connections and are inspired to realize their potential as active

participants. A snapshot of our strategy is displayed on the next two pages of this report. Our doors are

open. We invite you to connect with us on the journey – we will be connecting with you.

While planning consumed some of our efforts this past year, we continued to build our capacity in founda-

tional elements of the organization that support our governance and service excellence. Our pillars of risk

management, quality improvement, financial stewardship and performance monitoring and reporting ma-

tured. In the coming years we will keep the momentum building, using these frameworks to support inno-

vation and effective implementation of our operations.

This past year, an area of focus was service excellence. Anago prepared for its first accreditation with the

Canadian Council of Accreditation. The process of examining our practices against a peer established

standards helped us grow as a learning organization.

Our work with at risk youth and vulnerable adults is meaningful. Our purposeful focus on a relationship -

based approach to our work with individuals emphasizes the value of each person and the power of accom-

paniment to support positive change. As the complexities of the systems we work within escalate, we are

constantly challenged to be innovative and resourceful while working within the financial constraints of

limited and unchanged funding. At Anago, we are proud that this is invisible to the individuals we support

and they that the care they receive continues to improve and support them in achieving their goals. We

are making a difference – and it’s all for our program participants.

Lisa Taylor Kathryn Eggert

Chair, Board of Directors Executive Director

Annual message from the chair of the board of

directors & the executive director.

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Strategic Plan for 2017-2020

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Strategic Priorities for 2017-2020

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A residential treatment program for up to 11 young women under 18 years of age.

Average occupancy rate — 94.82%

38 referrals from outside paid resources for services (for 5 available beds)

12 admission to APR

6 young people had successful transitions to adult mental health services.

3 young people successfully transitioned back to their homes.

There were eleven young people registered at the on-site W.D. Sutton classroom in 2016/17.

These young people obtained a total of Sixty (60) Secondary School Credits throughout the

school year! Our school program has improved to holistically meet the needs of all young

persons utilizing physical, social-emotional and academic strategies to support the dimen-

sions of school culture.

105 InterRAI ChYMH assessments have been completed. Monitoring assessments are com-

pleted monthly to assess progress in specific risk areas identified. A second ChYMH assess-

ment is completed every 6 months to assess and re-evaluate the young persons current

strengths, needs, and risks.

In the Go Girls Program - a mentoring program to promote self-esteem, healthy eating and

balanced living.

60% learned the importance of a healthy lifestyle

40% learned how to communicate better with their families

60% reported that when it comes to decision-making, go girls improved their ability to

make decisions based on their own values

What our youth said about the Outward Bound summer program...

“The first week of OBC was exhausting!!

(in a good way). The activities were fun

and I liked watching everyone work togeth-

er. I am proud that I got higher on the

challenge tower this year!” – APR Youth

“I felt extremely supported by my peers when completing the blindfolded trust build-ing activity, even though I was so scared. I

had a great first week!” – APR Youth

Anago Parkhill Therapeutic Care Residence

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Developmental Services has had 100% occupancy rate for 2016-2017 supporting 21 indi-

viduals in 6 residential homes and welcoming one new resident this year.

All supported individuals participated in their own annual planning to determine goals,

wishes, and desired growth opportunities.

Several of our individuals joined sports teams for the first time with two individuals par-

ticipating in soccer and many participating in baseball and bocce ball. One of the indi-

viduals at the Lillian Program also achieved a lifelong dream of going on a trip to Disney

World in Florida. Several people obtained new job opportunities and developed new

employment skills through participation in training and workshops. Our London Connect

Day Program introduced a new music class where the individuals were able to develop

new skills and a newfound appreciation for music. We have also had two individuals

begin taking weekly flying lessons through the Forest City Flight Centre. The individuals

continue to develop their independence through self-directed planning with support

staff and develop their skills on a daily basis. One of the individuals has also begun

working on his GED and is well on his way to obtaining it.

Developmental Services has had an amazing opportunity to enhance the strategic plan’s

service principles by coming together with Fanshawe College and Western University to

develop new partnerships and create a program to enhance and support individuals in

services with new innovative modernized options that will increase engagement with

community resources, families and living inclusive lives.

Developmental Services

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A secure detention and custody facility for up to 18 male youth less than 18 years of age.

Occupancy rate: 26.66 %

Admissions: 59

Transportation Loop court runs: Increased by 25 % from 2015/16 to 2016/17

Youth Satisfaction Surveys for 2016/17 identified the following:

100% of youth felt they were treated with respect

100% felt listened to

100% felt staff wanted to help them

90% felt the Genest program helped them to achieve their goals

75% have a better understanding of resources, services and programs that will help them

in their communities

95% felt the Genest program helped them understand the consequences of their actions

Our Stories...

A prime worker advocated for a youth in our

care to receive a reintegration leave to at-

tend Fanshawe College with his prime work-

er (PW) and the Genest technology teacher

for a tour of two post secondary pro-

grams. His PW also advocated for him to

access reintegration funding in order to pur-

chase work attire that would assist him with

securing a job when he went back to his

community. The advocacy was successful.

Genest made all the purchases for the youth

who then had clothes to attend job inter-

views and work on a daily basis. He is now

working two jobs and has reported feeling

daily success!

Another young person was sent to us from a different facility that he was having a lot of difficulty in. When he first came to Genest, it was very difficult to get him to attend school, however, 7 months later, he is en-gaged in school, has good relationships with the teacher and took an independent online history summer school course, of which he

finished with a 94%!

Genest Detention Centre for Youth

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An open detention and custody facility for up to 12 male youth less than 18 years of age.

75 Admissions

76% of youth reported having meaningful conversations with staff that met their needs

79% of youth agreed that they have learned to complete daily routines and gained skills re-

lated to independent living

82% of youth agreed that they will continue to access community resources

80% of youth reported that they had a better understanding and were provided information

about community resources, services and programming

86% of youth reported making choices about education and employment with staff support

87% of youth agreed that they were supported with a plan for continuing their education

Our Stories...

KSD helped me with my education from

helping me with homework to helping me

sign up for regular school. They were very

supportive when I needed them, they always

gave me words of encouragement and inspi-

ration when I needed it most. KSD also

helped me prepare for jobs by testing me

with interview questions, resumes, and the

worst one was cover letters, but every step

of the way KSD was very helpful. I really en-

joyed when Leah supported me at KSD. –

Youth stay June 6th – July 30th 2017

Since arriving at KSD I’ve accessed opportuni-

ties I wouldn’t have attended in the commu-

nity. A lot of the things I’ve accomplished

here are because the staff have helped push

me to achieve my goals and see the potential

I have in my self that I did not see before

coming here. My stay here has been a great

learning experience and has provided me a

chance to change my future around and not

repeat my past mistakes. I’m glad I had the

opportunity to come to this open custody

place instead of spending all my time in se-

cure. Thank you everyone for making my stay

here great and treating me with respect. –

Youth, Written Letter

King Street

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9%4%

18%

30%

39%

Expenses by Program

Administration

Capital and Other Services

Child and Youth Mental Health Services

Developmental Services

Youth Justice Services

83%

7%

7% 3%

Type of Expenses

Salaries and Benefits

Building Occupancy

Client Related

Other

85%

3% 12%

Type of Revenue

Provincial Government Subsidy

Occupancy Subsidy

Outside Paid Resources and Other Income

Financials 2016-2017

371 Princess Ave.

London ON

N6B2A7

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Home | Anago · Page 6 Anago 2016-2017 Annual Report A residential treatment program for up to 11 young women under 18 years of age. Average occupancy rate — 94.82% 38 referrals