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Home Improvement Agency Awards 2017
May 2017
1
About Foundations
Our Mission
To share the magic about what makes good home improvement and adaptation
services
Our Vision
A thriving range of home improvement agencies – supporting people to live safe,
independent and happy lives in the home of their choice
Our Objectives
Identify and meet the training needs of the sector
Engage with stakeholders, providers and commissioners and facilitate networking opportunities
Represent and promote the sector
Develop tools and resources for providers and commissioners
Monitor activity, quality and performance and find out what good looks like
Develop and promote quality assurance systems
Provide an information management and workflow system
For more information visit: www.foundations.uk.com
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Our Services
We’re continuing to expand our range of training courses – and have launched a new
partnerships that brings a suite of affordable online training to the sector and will feature
new bespoke courses later in the year.
We provide a range of consultancy services to local authorities and providers of HIA
services. This can be anything from service design and specification right through to
complex appraisals and audits.
The Foundations Quality Mark sets the standard for sector and will be revised this year to
provide access to full accreditation with the Advice Quality Standard. We will also be
introducing a DFG Quality Standard which sets out the 10 key aspects of a well
commissioned service.
Research has shown the most agencies rely on getting multiple quotations for each project
they manage. This can be time consuming and not necessarily result in the best results.
We’ll be introducing new procurement tools for level access showers and stairlifts.
HIA Case Manager is a versatile, web based case management solution. Used by many
local authorities, housing associations and charities, it’s the #1 solution designed
specifically for Home Improvement Agencies. A new DFG module is under development
incorporating a portal for receiving referrals, standard forms and a mobile test of resources.
Disability Confident
Thousands of companies like ours are benefitting from a diverse workforce. Being Disability
Confident helped us recruit and retain the right mix of people to help our business grow.
Find out more at: www.gov.uk/disability-confident
The #1 cloud-based case management system for Home Improvement Agencies and Local Authorities handling Disabled Facilities Grant applications.
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Introduction
The Awards
The Home Improvement Agency Awards are a celebration of the achievements and
successes of the sector, recognising the passion and commitment of the people who work
in it. The awards aim to ensure that the teams who show dedication, leadership and
innovation are rewarded for their contribution in making our sector so vibrant and caring.
This year's ceremony will be held at the House of Lords on 14 September 2017 and will
be hosted by Lord Best.
The 2016 award categories are:
HIA Service of the Year ....................................................................................................... 6
Handyperson Service of the Year ....................................................................................... 7
Adaptations Service of the Year .......................................................................................... 8
The Innovation Award ......................................................................................................... 9
The Collaboration Award ................................................................................................... 10
HIA Commissioning Award ............................................................................................... 11
FILT Delivery Partner of the Year ...................................................................................... 12
How to Enter
The applications forms are available on our website. Please send completed forms via
https://www.judgify.me/hiaawards2017
There is a separate entry form for each award, please check carefully that you are
completing the right form.
Categories are focused on five question areas and all entrants should respond with no
more than 200 words per question. Please note we do not accept any supporting evidence
(images, documents etc.) and will only consider the answers submitted as part of your
application.
You can enter as many categories as you wish, provided that each entry is different.
By entering the awards, entrants give permission for entry material to be used for publicity
purposes. Please ensure you have retained all necessary permissions from the subject(s)
in any material/s submitted.
The closing date for entries is Friday 11th August 2017.
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Judging
A panel of expert judges will be appointed to assess the entries. The independent judging
panel will meet in August and three finalists will be shortlisted in each category.
Details of the finalists will be published on our website and the winner for each category will
be announced during the awards ceremony.
Foundations will publish a special extended feature that highlights each of the successful
teams.
2016 Highlights
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Main sponsors PROCare is a well-established specialist adapted shower
and less abled bathroom supplier which focuses on
the manufacture and distribution of stylish products that provide
the best quality solutions to specifiers, contractors and end users.
As a business we are proud to be sponsoring the HIA Awards 2017 because over the last
17 years PROCare have brought a range of products to the Home Improvement Agencies
that are not only stylish, easy to install, easy to maintain, but also easy to use for our
clients. In addition, PROCare are able to provide innovative products with maximum
usability, raising levels of customer service, and enhancing the lives of those we serve.
We are recognised throughout the industry for the quality service that we provide,
distributing less abled bathroom products that meet unique specifications, whilst providing
good aesthetic value for the end user.
We employ a specialist team of experienced sales advisors, and an in-house technical
team that is capable of producing CAD drawings, undertaking detailed site surveys where
necessary and providing onsite assistance as and when required. We also offer all of the
UK’s Home Improvement Agencies and their preferred contractors training on all of our
products which can be delivered as a working lunch session, tool box talk or onsite training.
As we operate both within the public and private sector, our customer base includes some
of the largest local authorities, housing associations, construction companies and national
procurement frameworks across the UK.
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Mira Showers is proud to be the UK's number 1 showering
manufacturer.
With over 90 years of innovation, investing in the latest research and
technology, Mira has developed award-winning products with
genuine user benefits. The brand is well-known for the Mira Advance
- the ultimate specification solution with a heritage of 20 years. Recognised as a brand you
can trust, Mira Showers has a commitment to genuine Service excellence, with an award-
winning UK based call centre and over 50 Service Engineers to offer complete peace of
mind.
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Whale are a specialist UK manufacturer of pumped shower
drainage kits. Since 1996 over 250,000 kits have been
installed in the UK.
These enable level access showering in locations where
gravity drainage is not an option. In 2017 Whale are introducing new levels of performance
for service users of our kits. For the contractor, adoption of new technical advances will
make installation of Whale products even easier. We work as a design partner with leading
healthcare shower manufacturer Mira, using the latest technologies in this sector to provide
both the end user and contractor benefits. We look forward to assisting HIAs into the future
through continuing to invest in our products and service.
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HIA Service of the Year The winner of this award will be able to show that they understand their local
commissioning environment, deliver a range of services with consistently high levels of
customer satisfaction and a dynamic approach to driving their business forward.
Q1 Strategic Relevance
How have you developed your service to meet the priorities of local commissioners? What
does that mean for people living in your area? What’s your social value?
Q2 Business Acumen
How have you grown your service and how do you ensure its sustainability? How have you
balanced the risks?
Q3 Leadership
How have you supported and encouraged the improvement of HIA services in England?
Q4 Innovation
What do you do that’s different? What difference does it make? What are the key learning
points? How do you keep improving?
Q5 Collaboration
How have you enhanced your service by working with others? How did it come about?
What are the benefits for you and them?
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Handyperson Service of the Year This award recognises excellent practice in delivering handyperson services.
Q1 Strategic Relevance
How have you developed your service to meet the priorities of local commissioners? What
does that mean for people living in your area?
Q2 Business Acumen
How have you grown your service and how do you ensure its sustainability? How have you
balanced the risks?
Q3 Social Value
What social value does your handyperson service generate? Can you demonstrate how
handyperson visits can lead to other services and wider outcomes?
Q4 Innovation
What do you do that’s different? What difference does it make? What are the key learning
points? How do you keep improving?
Q5 Customer Satisfaction
What do your customers say about you? How have you developed and improved your
services as a result?
8
Adaptations Service of the Year This award recognises excellent practice in delivering adaptations and DFGs.
Q1 Strategic Relevance
How have you developed your service to meet the priorities of local commissioners? How
do you contribute towards your local Better Care Fund plan?
Q2 Holistic Approach
How do you support people who have needs that can’t be met by a standard DFG? How do
you use discretionary powers under the Regulatory Reform Order?
Q3 Service Delivery
How does the public find out about your services? How well do you meet their
expectations? How quickly do you provide adaptations?
Q4 Innovation
What do you do that’s different? What difference does it make? What are the key learning
points? How do you keep improving?
Q5 Partnerships and collaboration
How do you work across tenures to deliver to ensure equality of access? How do you
collaborate with local partners to enhance your service?
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The Innovation Award This award recognises innovation in service design and delivery.
Q1 Strategic Relevance
How have you developed your service to meet the priorities of local commissioners? How
did you identify the need for your innovation? How is it different?
Q2 Business Case
How did you assess the business case? What risks did you identify and how did you
mitigate them? How did you get approval to proceed?
Q3 Project Delivery
How did you plan your project? How did you test that it would work? What went wrong, and
how did you respond?
Q4 Impact
What difference has your innovation made? How have you measured the impact? How do
you plan to improve?
Q5 Learning
What did you learn? What would you do differently if you started again? What tips would
you give to others?
10
The Collaboration Award This award recognises agencies that have collaborated with other to enhance what they do.
Q1 Strategic Relevance
How have you collaborated to meet the priorities of local commissioners? What does that
mean for people living in your area?
Q2 Working with Others
Who are you collaborating with? How did you start? How do you keep the partnerships
going?
Q3 Sharing the Risks
How is your collaboration governed? How do you share risks and rewards? How do all of
the partners benefit?
Q4 Impact
What difference does your collaboration make? What’s different to before? How have you
measured the impact? How do you plan to improve?
Q5 Learning
What have you learnt about working with others? How will you collaborate more in the
future? What tips would you give to others?
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HIA Commissioning Award This award recognises excellence in commissioning HIA services
Q1 Strategic Relevance
How did you establish the need for a HIA service? How will the service support the wider
health and social care agenda in your area?
Q2 Business Case
How did you assess the business case? What risks did you identify and how did you
mitigate them? How did you secure approval from partners?
Q3 Project Delivery
How did you plan your commissioning exercise? How did you research and assess what
would work? Have you reviewed the commissioned service?
Q4 Innovation
What did you do that’s different? What difference does it make? What are the key learning
points? How did you incentivise continual improvement?
Q5 Learning
What did you learn? What would you do differently if you started again? What tips would
you give to others?
12
FILT Delivery Partner of the Year This award aims to recognise the work of HIAs that have made a significant contribution to
improving the lives of vulnerable people by working with the Foundations Independent
Living Trust.
The FILT trustees will identify the agency that has consistently gone out of its way to
identify, reach and provide solutions for people facing the challenge of living in cold homes
or unsafe housing.
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The Old Co-op Building,
11 Railway Street,
Glossop,
Derbyshire, SK13 7AG
www.foundations.uk.com
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