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The H.O.P.E. Project is a Pilot training and development program for young adults designed to prepare participants for an entry-level position as a Helpdesk Support Professional. By design, the H.O.P.E. Project provides high quality technical and soft skills training targeting economically and socially disadvantage young people ages 18-25. The Mission includes preparing particiapnts to pass several technical certifications, from Microsoft and CompTIA. H.O.P.E. provides a unique learning environment, with quality instructors, industry approved curriculum and social coaching.
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H.O.P.E. PROJECTSocial Coaching, Corporate and Technical Training and Certification
Helping Other People Excel
Why are we offering this program
What is the H.O.P.E. Project
Why participate in the H.O.P.E. Project
Questions/Answers
Introduction
Lack of Existing Programs
Unemployment Rate/ Career Choices
Stop Young Adult Violence/Incarceration
Why are we offering this program
DC Public School System
Trade Schools
Non-Profits
Dept. of Employment Services
Lack of Existing Programs
Ward 8 unemployment rate 23.8%
Low starting salary
Limited job options
Unemployment Rate/ Career Options
Opportunity
Self-Esteem
Lottery Winner
Stop Young Adult Violence/Incarceration
Professional Development
Corporate Education
Social Coaching
Technical Training
Technical Certification
What is the H.O.P.E. Project
Social
Coaching
Professional Development
Job Search/Resume/Interview Strategy
Financial Literacy (credit, savings, insurance)
GED Preparation /High School Diploma (if necessary)
Corporate Education
Customer Service
Presentation Skills
Inter-Personal Skills
Business Writing
Time Management
Project Management
Telephone Techniques
Office Etiquette
Workplace Diversity
Social Coaching
Volunteering
One-on-One consultation
Assistance with Life Issues
Technical Training
Microsoft Office Suite Applications
Supporting Users and Troubleshooting Desktop
Applications on a Microsoft Windows XP
Operating System
Supporting Users and Troubleshooting a
Microsoft Windows XP Operating System
Remedy Tracking System
Autotask Tracking system
Sharepoint
Blackberry
Technical Certification
Exam 70-271, Supporting Users and
Troubleshooting a Microsoft®
Windows® XP Operating System
Exam 70-272, Supporting Users and
Troubleshooting Desktop Applications
on a Microsoft® Windows® XP
Operating System
Exam 70-601:
Using Microsoft® Office
Word 2007
Exam 70-602:
Using Microsoft® Office
Excel® 2007
Exam 70-604:
Using Microsoft® Office
Outlook® 2007
In demand career
4 year degree not required
Unlimited Career Options
Salary
Why participate in the H.O.P.E. Project?
In Demand Career
In Demand Career
In D
em
an
d C
are
er
4 Year Degree Not Required
Career Options
Helpdesk/Technical Support
Web Design
Database Administration
VoIP Phone Systems
Internet Security
Programming
Career Options
Entry-level Salary = $30,000 - $35,000
Salary with 3-5 years experience = $55,000 - $75,000
Salary with 5+ years experience = $75,000 plus
Contact Us for more Information
Derrick – (2020 509-6372 - [email protected]
Raymond – (202) 302-8096 - [email protected]
Raphael – (202) 550-3100
