Hopey, Peter Project Resume Format v1.4

107 Carlile Crescent, Saint John New Brunswick, Canada E2J-5C3. Phone: 506 657 8376 [email protected]

PETER J HOPEYPROFILE

Peter is a PMP certified Sr. Program / Project Manager with a seventeen year record of successfully launching, directing and managing medium to large scale programs in a company by performing management functions such as, planning, scheduling, organizing, tracking processes, and ensuring the feasibility of each project. He has provided consulting services to industry leaders in areas such as telecom (AT&T, Verizon, Bell Canada, AllTel/Windstream), government (Ohio Department of Jobs and Family Services, New Brunswick Department of Public Safety), insurance (Nationwide Insurance, Cincinnati Financial Corporation), and healthcare (Atlantic Health Sciences Corporation / Horizon Health Network, New Brunswick Regional Health Authorities). Peter is a results oriented project manager with strong interpersonal skills whose primary objective is customer satisfaction. Peter has exceptional listening skills, and strives to create an atmosphere where the exchange of information and ideas is encouraged. Peter provides direction and leadership, but also focuses on empowering the project team as appropriate. He seeks challenges, enjoys solving problems, and is a consummate team player. Peter has all of the tools required to successfully manage projects through the project life cycle including resource management, managing project scope, meeting schedules, and making budget a priority. Peter specializes in managing virtual resources and teams both nationally and internationally, has performed as a Project Management Core Competency Lead, and was crucial in project managing xwave’s Leadership Development Program.

EDUCATION, TRAINING & CERTIFICATIONS

Date / Period Course / Diploma Institution / Firm2003 PMP Certification (active) Project Management Institute1998 Applied Information Technology (AIT) Information Technology Institute1995 Bachelor of Arts University of New Brunswick Saint

John

PROJECTS @ BELL ALIANT / XWAVE

Bell Aliant: Quebec IPTV Program, Atlantic IPTV ProgramClient Name Bell Aliant / Bell CanadaEmployee's Role Program ManagerProject Timeline From 2012.03 to 2015.01Project Description

Managing multiple projects within the QC and Atlantic IPTV Programs.

Responsibilities, Challenges & Achievements

Led the exploration and execution phases of a joint Bell Aliant – Bell Canada CRTC mandated Emergency Alerting Service. EAS alerts will be displayed on the end-customers’ TVs in the event of an emergency in that area.

Managed a Control Room Expansion effort for the group who monitor all channels, troubleshoot issues, complete infrastructure upgrades and maintenance, and resolve issues in service.

Directed the TWN (The Weather Network) PMX 3200 Standardization project which introduced additional channels in New Brunswick and Quebec. Upgrades to the latest PMX equipment were also completed.

Guided the addition of new RGB and BCI server equipment into the network.

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Supervised the addition of new MVP cards into the existing infrastructure to support the addition of channels to the offering.

Provided full program management including resource management, vendor management, support prime for procurement activities, requirements definition and analysis, financial management, project planning and execution, stakeholder management, and operational transition.

Technological Environment

PMX 3200, Netcracker, Mariner xvu, Sigma, java script, Mediaroom, FTTN audio streaming, OSS/BSS gateway. Windows API’s, RGB, BCI Server, MVP, HDMI matrix switch, Digi anywhere hub, KVM switch, NEC-P403 displays, High Resolution Multi-Output Display Modules, 3000 Series 6RU Frames,

Bell Aliant ICNClient Name Bell AliantEmployee's Role Program ManagerProject Timeline From 2011.01 to 2015.01Project Description

Managing multiple projects within the ICN domain in support of the overall corporate infrastructure.


Supervised the replacement of 4500 line cards as well as Nexus GBIC’s. Led the upgrade of Nexus power supplies in the production network. Managed the corporate wireless controller upgrade and associated scoping

of revised company guest access. Upgrades to the wireless access points were also completed.

Directed the site upgrades for multiple locations due to years of organic growth in all provinces.

Guided the upgrades from the existing ABBS network to the NGN. Implementation of QoS for multiple corporate customers in Saint John and

Halifax. Replacement of EOL load balancer technology in NB, NS & NL. Conversion of EOL 5000/5500/6509 switch ports in Saint John & Halifax

Data Centers. Core 4500 switch replacements in both Saint John and Halifax. Introduction of eight new supervisor cards (six in Halifax, two in Saint John)

for existing 4500 series Cisco switches. In support of years of organic ICN growth, replacement of existing wiring

closet switches with Cisco 4507 switches. Provided full program management including resource management, vendor

management, support prime for procurement activities, requirements definition and analysis, financial management, project planning and execution, stakeholder management, and operational transition.


Cisco Catalyst 4507R switches, Cisco PoE Cards, GBIC’s, Cisco Catalyst 3550/3750 switches, Entrust PKI certificates, Radius server, Aruba networking, 4500E Cisco switches, Cisco Catalyst 4507R, Cisco Catalyst 4507R Power Supplies

Bell Aliant Data CentresClient Name Bell AliantEmployee's Role Program ManagerProject Timeline From 2011.01 to 2014.01Project Description Managing multiple projects within the DC domain in support of the overall corporate

infrastructure.Responsibilities, Challenges &

Led an effort to address heating within the data centre by implementing hot/cold aisle containment.

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Achievements Managed an ION power project in order to better understand, document and manage power consumption across the various Bell Aliant and customer infrastructure.

Directed an effort to implement UPS customer redundancy for core customers in both Saint John and Halifax.

Guided completion of various “hardening” activities throughout the data centre in response to an internal audit.

Implementation of recommendations as a result of an HP engagement designed to analyze the site conditions associated with the existing data centre through the use of Computational Fluid Dynamics (“CFD”) models.

Expansion of multiple floors at the Saint John data centre in support of customer growth. Oversight of all buildings work (construction, mechanical, duct work, etc).

Introduction of enhanced security services for the Saint John and Halifax centres. Key tasks included implementation of two factor authentication, secure caging, cameras and associated digital recorders, associated structured wiring and conduit work, and alarming requirements monitoring and operationalization.

Conversion of existing unused space at the Halifax data centre into additional secure rooms based on customer requirements (both technical and security).

The planning for, and execution of the relocation of the JDI Saint John data centre to the Bell Aliant hosting facility in Saint John, NB.

Consolidation of various power and temperature monitoring tools into one single technology.



PowerLogic ION Enterprise Data Center Module(s), Power Distribution Units (APC PDU’s), AS400, EMC VNX SAN, SAN CX960, Intel/Unix servers, Net Expert

Bell Aliant: Voice Evolution ProgramClient Name Bell AliantEmployee's Role Program ManagerProject Timeline From 2010.03 to 2012.03Project Description Managing multiple projects within the Voice Evolution program.Responsibilities, Challenges & Achievements

Managed an effort to implement the Centrex IP offering of service which leveraged Bell Aliant’s core Centrex infrastructure to deliver call control and traditional Centrex features over an IP network.

Brought to market Federated IM, which delivers the ability for customers to use the Nortel softclients IM capability to communicate with other messaging clients for the City of Saint John, the City of Moncton, and Irving Oil.

Introduced both Avaya IP Office and Cisco Smartcare to the BellAliant small and mid market consumer case.


Technological CS2000, LG8820, LG8815, Nortel 1120, Nortel 1140, CS Lan, SBC, Cisco Catalyst

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Environment 3750SE, NGN (Next Generation Network), IPVPN, Juniper SE, Cisco 1841, XML/HTTP, ALU 5529 APC, Solaris 10, JDK 1.6.0_14 – 64-bit, Weblogic 10.3, Oracle 10.2.0.4 client, Nortel BCM50

xwave Healthcare PracticeClient Name xwaveEmployee's Role Project ManagerProject Timeline From 2010.01 to 2010.03Project Description Providing project management expertise for the RFP response for the Ontario

Diabetes Registry (Chronic Health Information System)Responsibilities, Challenges & Achievements

Managed the created of the overall project management plan including estimates, work package definition, cost validation, and gathering of input into the project management plan and proposed processed and methodologies for successful delivery of the effort.

Worked with national leaders to prepare and present materials for submission to the government.

Assisted in the delivery of various project management deliverables including high level PCO (project control office) definition as well as proposed risk and issue tracking tools and approaches.

Facilitated discussions with various internal, client, and vendor resources in order to procure all estimations required to properly size and estimate the effort, level of complexity, and cost to provide a solution which would meet client needs.


Windows XP, Windows 2003, .NET, SQL Server, XML, Microsoft Office Suite (Project, Excel, Word, Visio)

Atlantic Health Sciences Corporation: I3 ProjectClient Name Atlantic Health Sciences Corporation / Horizon Health NetworkEmployee's Role Project Manager / Project Control Office / Project Management OfficeProject Timeline From 2008.02 to 2009.12Project Description The project sought to replace the existing 25 year old computer system with a more

modern, customer solution based on the Eclipsys software. Various modules are to be implemented including Pharmacy, LAB, and Access Management.


Operated as the sole project manager in the newly formed Project Control Office (implemented to replace the Project Management Office). Peter's role encompassed such recurring tasks as budget management, contract and vendor management, manager of the administrative staff, support to all project managers, and some other human resource functions.

Performed special assignment tasks where critical areas of the project needed help and expertise. These included creation and implementation of a time reporting system to improve estimates and better support financial reporting, and implementation and roll-out of a change management system, process, and log (managed in Sharepoint).

Provided project planning skills to assist in the re-planning of all areas of the project including integration testing and activation. This involved converting various plans from duration to effort driven along with assignment and adjustment as resources were allocated, identified, and brought onto the project.

Providing monthly financial statements and projections to the CIO for the project (overall value was approximately $30,000,000 CDN).

Controlled key aspects of vendor management including contracts, bid proposal issue and response, evaluation of technical solutions, vendor

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negotiations for both hardware and software, liason with both Bell and AHSC procurement, and financial payments and management.

Assumed responsibilities for various team delivery including Oncology, Data Conversion, Enterprise Architecture, Training and Development, Interfaces, and Infrastructure.


Eclipsys, JCaps, Intel, AIX, Secure Global Desktop, SUN, Load Balancers, VMWare, SCM Server Environment Clustering, Wireless, SCOM,

New Brunswick Regional Health Authorities: LAN / WAN ImplementationClient Name New Brunswick Regional Health AuthoritiesEmployee's Role Project ManagerProject Timeline From 2007.03 to 2008.02Project Description The project involved the implementation of an upgraded local area network (LAN)

within the province of New Brunswick for eight Regional Health Authorities who desired advanced integration of their systems.


Acted as a liason with the CEO, CIO, directors, and regional project managers to develop and validate requirements, define architecture, and pursue an agreed upon methodology which was followed throughout.

Engaged the client resources, planned and hosted JAD sessions, provided estimation technique instruction and management, procured resources, and managed vendors.

Managed 4 to 5 Aliant designers and engineers, as well as a delivery team from xwave. In addition, there were various interface points including the account management team at Bell Aliant, and the procurement office.

Travelled extensively throughout the province in order to facilitate direct communication during critical phases of the project. The result of the implementation was a LAN that was secure, reliable, scalable, and manageable

Directly oversaw each joint provincial implementations to production in order to provide management support as well as facilitate any actions as required by the implementation team during this critical point in the effort.

In all cases, provided full program management including resource management, vendor management, support prime for procurement activities, requirements definition and analysis, financial management, project planning and execution, stakeholder management, and operational transition.


Cisco Catalyst switches, Cisco PoE Cards, GBIC’s, Cisco Catalyst 4507R Power Supplies, supporting infrastructure

Security Event Monitoring CentreClient Name Bell Aliant (contracted via xwave)Employee's Role Project ManagerProject Timeline From 2006.03 to 2007.03Project Description This project implemented a new security services for monitoring and control which

replaced of one of Aliant’s key small market business security tools (Arcsight replacing EnVision).


Secured required technical resources in order to complete the effort. Developed and maintained detailed project schedule in order to track the

project from inception through to implementation. Management of all aspects of finances including approval of tools and

technologies purchases. Creation of detailed senior leadership updates and status reports as

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required. Assessed, prioritized, and managed issues/risks as necessary. Performed as the prime business interface with the Arcsight vendor. Arranged installation and configuration training in Halifax for resources from

Newfoundland, Nova Scotia, and New Brunswick. Ongoing engagement with the overall with business owners and project

sponsors as required. In all cases, provided full program management including resource

management, vendor management, support prime for procurement activities, requirements definition and analysis, financial management, project planning and execution, stakeholder management, and operational transition.


Arcsight, SUN, Netscreen Firewalls, PIX Firewalls, Checkpoint Firewalls, McAfee Intrustshield, Microsoft Proxy Servers, McAfee EPO Desktops, IBM SAN’s, etc

ASAP Integration (DCON RCON CR included)Client Name AllTel / Windstream CommunicationsEmployee's Role Project ManagerProject Timeline From 2006.06 to 2006.11Project Description This project implemented ASAP Integration including DCON-RCON functionality)

into the client environment.Responsibilities, Challenges & Achievements

Created and managed statement of work with the client. Reviewed and ensured processing of payments associated with the contract

including all invoices. Resource identification for both the vendor and the internal project team

including any third party resource requirements. Schedule creation and maintenance including workshops required to

develop the project budget. Executed all aspects of project management including detailed project

planning, issue and risk management, operationalization of new code, reporting on status weekly/bi weekly, etc.


ASAP, DCON-RCON, Windows XP, Windows 2003, .NET, SQL Server, XML, Microsoft Office Suite (Project, Excel, Word, Visio)

Civic Notification System (CNS 2.9)Client Name New Brunswick Department of Public SafetyEmployee's Role Project ManagerProject Timeline From 2005.08 to 2006.06Project Description This project implemented custom enhancements to an existing xwave/Aliant product

for the Department of Public Safety. The Civic Notification System 2.9 allows users to generate emergency notification messages, and distribute to a group of recipients.


Re-establish positive customer relationship to ensure client satisfaction. Created and managed statement of work with the client. Managed the time, budget, and resourcing such that the project was

effectively controlled throughout the project lifecycle. Reviewed and ensured processing of payments associated with the

contract. Resource identification for both the vendor and the internal project team

including any third party resource requirements. Schedule creation and maintenance including workshops required to

develop the project budget.

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Developed communication plan and executed against this plan throughout the project.

Executed all aspects of project management including detailed project planning, issue and risk management, operationalization of new code, reporting on status weekly/bi weekly, etc.



Nterweb Development LabClient Name xwaveEmployee's Role Project ManagerProject Timeline From 2006.001 to 2006.06Project Description This project involved managing the re-design and re-implementation of xwave’s

internal lab used for various IVR projects, problem tracker software, development environments and tools, as well as test and pre-production environments.


Creation and approval of baseline cost estimates (and subsequent presentation to capital board for approval), securing funds, project setup, etc.

Performed as prime in completing the evaluation of existing hardware, software, applications, etc;

Secured resources and held JAD sessions in order to clearly define current and future requirements and strategy for use of the lab.

Managed the time, budget, and resourcing such that the project was effectively controlled throughout the project lifecycle.

Reviewed and ensured processing of payments associated with the contract.

Worked with Bell Aliant teams in a cross functional capacity in order to ensure synergies with ongoing Bell Aliant consolidation efforts within their own lab and data centres.

Executed all aspects of project management including detailed project planning, issue and risk management, reporting on status weekly/bi weekly, etc.


Windows XP, Windows 2003, .NET, SQL Server, Network Firewall

Lottery Winning System Change RequestsClient Name Atlantic Lotto CorporationEmployee's Role Project ManagerProject Timeline From 2006.001 to 2006.04Project Description This project involved the implementation of new functionality for the Atlantic Lottery

Corporation which allowed for a new game (Bucko) to be created and accessed via xwave’s existing IVR solution.


Secured signoff on change request details and setup of contract through the xwave accounting department

Led planning efforts to detail the estimated time, budget, and resourcing in order to effectively control the project throughout it’s lifecycle

Completed requests for resourcing and managed the assembly of the project team

Coordinated with third party vendor (host of ALC’s web solution) during planning and deployment in order to successfully complete the implementation and integration activities.

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Produced various status reports for both xwave management as well as client and vendors.

Managed various issues and risks throughout the project, communicating directly with the customer as required.

Provided ongoing feedback and input into resources as a part of their career development.



Emergency Notification SystemClient Name Bell CanadaEmployee's Role Project ManagerProject Timeline From 2005.004 to 2006.03Project Description This project involved delivery to Bell Canada with of an Emergency Notification

System. This system was loosely based on the in-house Civic Notification System in concept, although the end product utilized ideas and generic approaches as precursors to true new development and a national launch.


Oversaw development of an architectural solution designed in such a way as to be scalable and reusable more so then its predecessor.

Managed as aspects of schedule, cost (reviewing and providing input into estimations), and resourcing by implementing planning and controlling procedures;

Worked closely with client contacts to manage expectations in regards to quality, scope, schedule, limitations;

Developed and maintained complex communication channels which existed and were maintained among the St. John’s, Ottawa, and Saint John development centres.

Complied accurate status reports, arranged and held various team meetings (both with the client and internally).

Motivated resources and teams, and ensured individuals had access to the appropriate equipment and any other skilled resource personnel they may need for key areas of development and/or testing.

Provided ongoing updates to senior management and leadership within xwave and Bell Canada on the project progress.

Negotiated resourcing with resource managers, and work with finance to ensure milestone deliverables and payment schedules were clear, understood, and adhered to unless negotiated otherwise.



Environment: Visual Studio, SQL Server 7.0, Windows XP, Microsoft Office Suite (Project, Excel, Word, Visio), ASP, Visual Basic 6.0

PREVIOUS WORK EXPERIENCE

OAOTJob Title Project Manager/Technical LeadJob Duration From 2001.11 to 2005.04Job Description Managed and implemented a variety of projects for clients including Verizon, AT&T,

and IBM.

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Project Highlights:

Project VerizonDescription Provided all program/project management activities for multiple ongoing

efforts including server upgrades, replacement of equipment, addition of servers in remote data centres, and other infrastructure related activities.

Technical Environment

Unix, HP, Weblogic, Windows XP, Windows 2003, Microsoft Office Suite (Project, Excel, Word, Visio), SUN, Solaris, Lotus

Project AT&TDescription Provided all project management activities and technical leadership for 4

critical customer billing applications for AT&T. These applications generated monthly revenue of 1.5 billion dollars.

Performed as a Technical Lead/Project Manager for a particular application known as Service Assembly. This crucial AT&T application involved online data entry, and maintenance/shipment of tables to other applications and was a foundational application for all other AT&T applications..


AS400, COBOL, Microsoft Office Suite (Project, Excel, Word, Visio), Visual Basic, Windows XP, Lotus

Advanced Programming Resources (APR)Job Title Consultant / Site ManagerJob Duration From 1998.04 to 2001.11Job Description Performed as a consultant onsite at various clients including Nationwide

Insurance, The Ohio Department of Jobs and Family Services, and the Retail Planning Association. In addition, took on responsibility of managing APR resources assigned at the client in terms of their issue/risk management, career growth and development, and business development with the client.

Project Highlights:

Project ODJFSDescription During two engagements (initial and specific client return request), creation

of complex custom reports using Delphi, QuickReports, and Crystal Reports.

Gathering requirements, analyzing designing, building, and implementing solutions to meet the LTC (Long Term Care) needs of software used to distribute monies throughout the state fairly and equitably using complex formulas and algorithms.


Delphi 3.0/4.0, Seagate Crystal Reports, Oracle 7.0, Quick Reports, Niku time reporting tool, ABT Workbench, Microsoft Office Suite (Project, Excel, Word, Visio)

Project Nationwide Insurance Description Maintenance of the Provider Data System including bug fixes and

implementation of performance gains. Requested enhancements to the existing application used by the field

agents and ad hoc reporting as required.Technical Environment

Delphi 4.0, Visual Basic, ASP, Oracle 7.0, Lotus Notes, Visual Studio, Microsoft Office Suite (Project, Excel, Word, Visio),]

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Project Retail Planning AssociationDescription Completed development of products for such clients as Bell Mobility and

Adidas including creation of server application to maintain and manipulate packages and additional package distribution and streaming utilities

User interface design, development, and implementation and custom documentation (including installation guides), user guide material, and content for touch screen kiosks in the Air Canada Centre.


Delphi 3.0, Seagate Crystal Reports, Cognos, Trellis (proprietary tool developed in house), Microsoft Office Suite (Project, Excel, Word, Visio]

SpherionJob Title ConsultantJob Duration From 1997.06 to 1998.04Job Description On site consultant work for Cincinnati Financial Corporation on the largest Delphi

project in North America (at that time).

Project Highlights:

Project Insurance system replacementDescription Led a team of three individuals (one CFC business user and one senior

consultant) in Completion of the fundamental understanding of a specific line of business (Dwelling Fire, a scaled down version of a homeowner policy)

Completed full life cycle development, including requirements gathering, analysis, design, build, test, and implementation.


Delphi 3.0/4.0, Quick Reports, Active X, MKS Source Integrity, Microsoft Office Suite (Project, Excel, Word, Visio

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Documents

Hopey, Peter Project Resume Format v1.4