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CONFIDENTIAL
Application for an ABVIBM CSC Participant
This application should be completed in consultation with the ABV In-Country Manager or Agent. All questions must be completed. Please either complete on the computer or use a black pen and print clearly.
A Organisation & Contact Details
Organisation PDAM Tirtawening Kota Bandung
Postal Address Jl. Badaksinga 10 Bandung 40132
Street Address Jl. Badaksinga 10
Town / City Bandung Country Indonesia
Telephone 62-22-2506581Facsimile
62-22-2508063
Email [email protected] Website www.pambdg.co.id
Contact Person
Title GivenName
Agung
FamilyName
Sugianto
Male Female
Position R & D Manager
Preferred Name Agung
Telephone 62-22-7236310Facsimile -
Mobile Phone 62-8122044894 Email [email protected]
CSC Participant’s Supervisor
Title GivenName Cecep
FamilyName Ferdy Firdaus
Nugraha
Male Female
Position Finance & HR Director
Preferred Name Cecep
Mobile Phone 62-81220002185 Email [email protected]
Authorising Person
Title GivenName Pian
FamilyName Sopian
Male Female
Position President Director
Preferred Name Pian
If the Assignment location is different to the address above, please write the address below:
Australian Business Volunteers | Strengthening businesses and, through them, communities Page 1 of 6PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | [email protected] | www.abv.org.au | ABN 89 008 612 431
CONFIDENTIAL
N/A
B Background about your Organisation
Mission of Organisation
A rough translation of the organizations Mission is: Providing services and public benefit through the provision of
drinking water and environmentally sound wastewater management
Creating a financial independent company through the income earned from the community and returned to the community in the form of improve services and the provision of drinking water and waste water facilities
Improving the quality of drinking water treatment and wastewater in accordance with health and environmental standards
Create addition of the coverage of water and waste water services to adjusted with the growing population of Bandung
Private Government NGO Community Group Other
Main activityIs providing service of water provision and wastewater (sewerage) removal to the communities within the City of Bandung
Number of staff /employees /helpers
710 people
Annual budget and turnover
Approximately US$ 25 million
Year organisation started 1974
Do you have a strategic or business plan? Yes (In Indonesian and not available)
No
Please provide background information about your organisation.The history of the establishment of PDAM Kota Bandung began in 1916 in the Dutch colonial era in Indonesia. The establishment of PDAM Kota Bandung as a Municipal Enterprise happened in 1974. The name it has today PDAM Tirtawening Kota Bandung was official recognized in 2009.
The vision of the organization is (rough translation): Fulfillment of the needs of the community drinking water and environmentally sound wastewater in a sustainable manner.
The government owned water facility, Tirtawening PDAM Kota Bandung is focused on the service provision of drinking water and wastewater services. Today service coverage reaches 72%, or approximately 150,000 customers (approximately 900,000 people) and has a target of 100% in 2019. The average flow duration currently is 17 hours per day and the target in the year 2019 will be 24 hours per day. Some of the challenges facing today's water service provision include is limited availability of raw water, water losses, low capacity of human resources, the availability of funds and infrastructure that needs to be revitalized.
Please describe in detail the problem for which you are seeking assistance.
Australian Business Volunteers | Strengthening businesses and, through them, communities Page 2 of 6PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | [email protected] | www.abv.org.au | ABN 89 008 612 431
CONFIDENTIAL
PDAM is committed to improving and expanding its services to communities in the city of Bandung. Unfortunately there are two key issues that are causing challenges for PDAM currently. The first issue is Illegal water connections. Water services are being provided for free to thousands of households/customers because the water connection was linked to the house from PDAM water pipes without PDAM knowledge. Corruption eradication is an important objective of all levels government in Indonesia but it is a slow process and practices, such as creating illegal water connections have been well entrenched in the current systems. This is taking financial and water resources away from paying customers and is preventing PDAM from expanding its services to other in the City of Bandung. Modernizing systems using IT to create automated systems is one of the strategies PDAM wants to use to decrease corruption and illegal water connections.
The other main issue is that PDAM is not receiving all of its revenue effectively. With this issue there are two main causes. People are refusing to pay (or pay late) because the service is not meeting their expectations, this lack of willingness to pay needs to be improved by better services and better communication with the public about PDAM’s limitations. The other aspect is the system of reading the customers water meters as well as the administration and billing systems. Again, PDAM feels that improvements to IT systems can support important changes and improvements to how they do things. Again creating more financial resources to expansion of water services to those in the city not yet served.
PDAM is an institution striving to be fully computerized in all aspects of its operations. They feel that IT can help them provide solutions to their current problems. They have succeeded in computerization of many aspects however, this is not yet integrated or well-planned out strategically. Upper level management have just completed developing and IT Master plan for the institution and they want advice or a second opinion what has been proposed in this master plan and would be keen for suggestions on how to improve it, particularly to overcome the issues outlined. They would also be very interested in improving their Standard Operating Procedures related to IT to support the effective implementation of the IT master plan. As part of all this, the assignment will also be exploring what data they are collecting and how they can better use or improve the data they are currently collecting to help them make better management decision and find solutions to the problems preventing expansion of water provision services to the city of Bandung.
Australian Business Volunteers | Strengthening businesses and, through them, communities Page 3 of 6PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | [email protected] | www.abv.org.au | ABN 89 008 612 431
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C The Assignment
These questions are intended to describe the assistance you require from a CSC Participant. The more information we have, the better able we are to assist you. If insufficient room is provided below, please attach additional information. All assignments are based on skills exchange and capacity building of local staff and the CSC Participant’s Tasks below should reflect this.
1. GoalWhat is the overall goal of the assignment for which you are seeking assistance?
Improving IT aspects and creating efficiencies to support the service provision of water so that ultimately because of more financial and water resources, that more people will have access to water service.
2. Objective(s)
What do you want the assignment to achieve for your organisation and/or community? List (a maximum of) 4 objectives that the assignment is aimed at achieving:
Objective 1 An improved IT mater plan for the institution so we are better able provide water services to the public
Objective 2 Improved IT standard operating procedures
Objective 3 Improved knowledge and skills to staff to analyze available data
Objective 4
3. CSC Participant’s Tasks
Please describe the staff training and tasks that you would like the CSC Participant to do in order to achieve the objectives listed above.
Task 1Meet with key people in the organization to get a clear direction for the work and more completed understanding of the problem they want to solve.
Task 2 Review IT Master Plan
Task 3 Review IT related Standard Operating Procedures
Task 4Do an assessment of the data they are already collecting and what more can be done with that data and what is missing in terms of useful data they could be collecting
Task 5Develop and implement a short training on data analytics (based on needs identified in the assessment)
Task 6Develop recommendations on how to improve the IT Master plan, SOP and data analytics as required
Australian Business Volunteers | Strengthening businesses and, through them, communities Page 4 of 6PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | [email protected] | www.abv.org.au | ABN 89 008 612 431
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4. Outputs
What will be the result of carrying out the tasks listed above? These include the results of training your staff or documentation such as guidelines, manuals and procedures.
Output 1 Recommendations on improvements to the IT Master Plan
Output 2 Recommendations on improvements to Standard Operating Procedures
Output 3 Recommendations on improvements on what and how data is analysed
Output 4 Short training curriculum on data analytics
5. Counterpart Staff
The following information about the staff you would like to receive training will assist ABV and the CSC Participant to understand the counterpart’s current skills and training needs.
Full Name Position Time in current position
Formal education and training
Training required
Agung SugiantoR&D Manager
2 Years - however 12 years total in PDAM
Master’s degree Water Management
Data Analytics and creative IT solutions
Hadi Pratama IT Manager1 Year – however, 24 Years total in PDAM
Bachelor’s degree Accounting
same as above
Herry Yustiana Researcher3 Years – however 12 Years total in PDAM
Masters in IT same as above
6. The CSC Participant
What qualifications, skills and experience does the CSC Participant need to have?
Qualifications Degrees in IT focused on Data Analytics and IT Software
Experience Data analytics – developing IT Systems and IT solutions to problems
Other
8. Machinery/Equipment
ABV does not provide any equipment, software or computers.(a) If the assignment requires computers, software, systems, machinery and/or equipment,
please describe what you already have, e.g. Type, Brand, Model, Size/Capacity, and Age.
(b) Is it operational?(c) If equipment needs to be purchased and installed, or repaired, when will this be done?
Australian Business Volunteers | Strengthening businesses and, through them, communities Page 5 of 6PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | [email protected] | www.abv.org.au | ABN 89 008 612 431
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The assignment will be reviewing the IT systems and processes, which may involve a review of the overall IT equipment. Recommendations for specific IT requirements (equipment) may be part of the assignment outputs.
The host organisation will provide a work space and access to the internet (wifi).
9. Language
What language is spoken by the local community and the people the CSC Participant will be working with?
Bahasa Indonesia however for the assignment the staff that participants will be working with speak sufficient English. If there language issues the host organization will provide a translator.
D Authorisation
I have read and agree with the information contained in this application.
Name Pian Sopian ABV ICM/Agent Russell Cullinane
Position President Director Signed
Signed Date 2 / Dec / 2014
Date 28 / Nov / 2014
Australian Business Volunteers | Strengthening businesses and, through them, communities Page 6 of 6PO Box 207, Civic Square ACT 2608 AUSTRALIA | P +61 2 6151 9999 | F +61 2 6103 9129 | [email protected] | www.abv.org.au | ABN 89 008 612 431
