Hosted Exchange 2003

Pascal WalschotsDirector Private Label Development

VIA NET.WORKS / dotnetcentral.com

+31.6 525 73 741 / pwalschots@dotnetcentral.com

About us

VIA NET.WORKS• VIA NET.WORKS (NASDAQ: VNWI) is a global facilities based Internet Services

provider with local operations in the US and 7 European countries. Recently VIA acquired the mainland operations of PSInet Europe and earlier in 2004 the French hosting provider AMEN was added to the group of business.

• These recent developments make VIA NET.WORKS one of the TOP50 hosting providers worldwide hosting a total of 227.000 domains

• The focus of VIA NET.WORKS is on providing managed services to the SMB markets.

dotnetcentral.com

• dotnetcentral.com was established early 2004 as the leading market entity for VIA to position the new Windows Based hosting services.

• A clean sheet design with strong partners like Microsoft, Ensim and Tucows this platform provides a state-of-the-art infrastructure for Windows Server 2003 based hosting solutions for Microsoft Exchange 2003 hosting, Windows Based Hosting and Windows SharePoint Services.

• dotnetcentral.com only provides services through channel partners

Our partners:

Hosted Email – the Market is ready

• Hosted Email Market, currently accounts for about 67% of all email accounts, worldwide.

• The Radicati Group, a leading messaging analyst, has projected a 33% growth in hosted business email revenue from 2004 to 2007.

• According to the study, Microsoft's Exchange 2003 messaging platform has made a significant impact on the hosted business email market. The platform offers a number of hosting-friendly enhancements, such as better scalability, secure email over HTTP, and improved Web Access.

• The market for Hosted Exchange e-mail services is at the same time becoming more competitive. There has been a growth in the number of companies, and that has impacted prices and feature offerings. The price drop has been accelerated by the reduced costs. "In general the drop over the last twelve months has been up to 20%”

Radicati research – nov 2004

What is Hosted Exchange?

Hosted Exchange is a fully managed service

designed, implemented and supported by a service

provider

Hosted Exchange allows you to offer your customers:

• Rich messaging services for consumers and small office/home office and small-to-medium sized enterprises.

• A broad range of services that go from basic e-mail up to higher value services, such as providing additional storage, hosting vanity domains and calendars.

What the industry is saying about HE2003

"Exchange

2003 is the

first version of

Exchange that

was designed

to 'host' or

consolidate

well with

features like

the cached

mailbox”

"The most popular email, messaging and collaboration service in use by small to medium size businesses today is Microsoft Exchange Server."

"There are no up-

front costs just a

low monthly fee.

Users enjoy the

productivity and

collaboration

benefits of

Exchange without

having to

implement and

maintain an

Exchange server

in-house."

Hosted Exchange is growing in Europe

Hosted Exchange 2003 in Europe

Market trends

• 2004 has been a year of opportunity: millions of Exchange 5.5 customers have been facing the decision of whether to upgrade to Exchange 2003 in-house, or turn to a hosted solution.

• The transition from Exchange 2000 to Exchange 2003. This upgrade has had a tremendous effect on the market.

• The European hosted Exchange market will exhibit consistent growth over the next four years, representing a 25% average yearly increase.

ISP email is trending towards a more hosted collaborative solution. Outlook Web Access

gives you as a service provider a huge differentiator over the more generic web mail

services provided in today's market.

Installed base in Million of mailboxes

Radicati European MS Exchange & Outlook Penetration and Forecast

Why Hosted Exchange?

• In addition to the "better and cheaper" claim, which all outsourcers tout, three factors are making hosted Exchange a legitimate option for many small, medium and even large enterprises

• Email has become mission critical application

• The market is maturing. The role and value of a hosted Exchange service provider is better understood now than it was four years ago when Exchange 2000 first shipped.

• The technology is getting better. Perhaps the most apparent technology improvement is the ability to connect to Exchange servers over the Internet with RPC over HTTPS using Outlook 2003.

Add Mobility …

• Hosted Exchange also benefits from the native mobility features within Exchange 2003.

• Full access to e-mail, calendar and contacts through Server ActiveSync and Outlook Mobile Access on a Windows Mobile Pocket PC Phone or a SmartPhone is hard to overlook.

• With add-on functionality from Fenestrae sync to any Sync-ML enabled handset for calendar, contacts and email.

… and Outlook Web Access

• Improvements in OWA such as forms-based authentication with HTTP compression, customizable logon page, and Spell-check, are worth the effort

• Outlook Web Access for Exchange 2003 offers the ability to create custom OWA Themes, giving service providers an opportunity to further brand their service offering.

Improved Outlook Web Access Experience

Faster Performance – at least 50% faster

Choice of Premium or Basic modes

User Interface almost identical to Outlook 2003

New Features: Spell-check, Tasks, Rules

Secure: S/MIME, Timed Log-off, Attachment blocking

Great for co-existence and migrations

Again … Why Hosted Exchange

• Microsoft Exchange is the core Enterprise level platform for email based communication

• Hosted Exchange 2003 gives lots of improvement on Mobility and Security over previous releases

• Business benefits of Hosted Services

– Fixed-cost (predictable) service, with no high upfront capital costs

– Reliable service, with 99.9 percent SLA

– Secure service, with protection from spam and unwanted content as well as viruses and worms

– Scalable service that keeps up with your business growth or reduction

– Expert service, with experienced MCPs designing, implementing and managing your system

– Low-risk service, with try-before-you-buy and pay-as-you-go options

Flexible access choices

Microsoft Outlook 2003Microsoft Outlook 2003VPN’less – RPC over HTTPS

Outlook Web Access

Pocket OutlookExchange Server ActiveSync

Outlook Mobile Access

Build on flexible and secure infrastructure

• Build according Microsoft’s Reference architecture model

• Exclusively based on Dell PowerEdge server hardware, state-of-the art security and firewall technology; platform level scanning for spam/virus and DDOS protection

• End to end designed for high volume hosting requirements – 100% Microsoft technology

Using the Service

• Reseller Control Panel– Provides the Wholesale partner with full control over the service plans,

resource allocation, etc.

• Organization Administrator Control Panel– Provides control of the Organization (your customers) account through

your online administrative control panel. This control panel empowers them to easily manage their account on the fly, without the need for advanced server knowledge. You provide them control over end-users' mailbox settings, permissions, etc. allowing quick and easy configuration and management of their Hosted Exchange mailboxes.

• Privately-branded control panels for your customers– Upload your organization's logo into your free end-user control panels.

From their control panel, your mail users can make minor account changes and modifications, such as password changes, keeping your time free for more pressing business issues.

Organization Administrator Control Panel

• At your customers’ Organization the administrator has access right to create the User email accounts, define disk-space settings for each mail box, aliases or forwarders

• A simple web based Control panel makes it very easy to access and use•This limits need for support and increases the customers’ feel of control.

End-User Control Panel

Automated Desktop Client ConfigurationAutomated Desktop Client Configuration

To make the Outlook Client configuration easy, the control panel provides an installer application can be downloaded and executed by the end-user

Easy Scripted Outlook Client setup

• A simple ‘installer’ contains all the user specific settings to create the required profile in Outlook 2003

• ‘Run’ after download and the RPC over HTTPS settings, server names and account details are ready in few clicks.

• A high level of self maintenance and self support translates in a compelling business-case for high volume markets

• No additional knowledge needed in the customers organization to ‘install’ the desktop software

Easy Scripted Outlook Client setup

Outlook Auto login configuration remains active in the taskbar and can be used to re-configure or uninstall the settings

The configurator is automatically created to contain all the necessary settings for that specific user and adapts to the local language of the Windows OS.

Summary

• Hosted Exchange is a great opportunity to tap into the need of small- and medium business for a more reliable and affordable email solution

• The market is there now - people have become very dependent on email and want to be able to access it everywhere

• Cost of operation is key to success – leveraging a secure, scalable environment with being in cost position for your target market

• Time to market is critical – this service is becoming the most sticky service available

• Start with the Desktop and expand to the mobility aspect with many new devices and additional services supported by Hosted Exchange