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The Computer Measurement Group presents the 34th international conference for the resource management and performance evaluation of enterprise computing systems. HOT TOPICS FOR 2008 | IT Service Management | Green IT | Virtualization | Server Consolidation | Service Oriented Architectures | Visualization | ITIL | Application Load and Stress Testing | Software Performance Engineering | And Much More!

HOT TOPICS FOR 2008 |IT Service Management …...Mario F. Jauvin, MFJ Associates,and Adrian Cockcroft,Netflix This workshop focuses on computer system and network performance data

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Page 1: HOT TOPICS FOR 2008 |IT Service Management …...Mario F. Jauvin, MFJ Associates,and Adrian Cockcroft,Netflix This workshop focuses on computer system and network performance data

The Computer Measurement Group presents the 34thinternational conference for the resource management andperformance evaluation of enterprise computing systems.

HOT TOPICS FOR 2008 | IT Service Management | Green IT | Virtualization | ServerConsolidation | Service Oriented Architectures | Visualization | ITIL | Application Loadand Stress Testing | Software Performance Engineering | And Much More!

Page 2: HOT TOPICS FOR 2008 |IT Service Management …...Mario F. Jauvin, MFJ Associates,and Adrian Cockcroft,Netflix This workshop focuses on computer system and network performance data

A Wo r d f r o m t h e G e n e ra l C h a i r

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Dear Colleagues:

The Computer Measurement Group invites you join us at CMG ’08—the 34th annualinternational conference on resource management and performance evaluation. ProgramChair Bill Jouris and his program committee have worked hard to pull together an agendathat offers the systems performance and capacity planning community a full week ofcomprehensive training by industry-recognized experts and IT professionals.

CMG ‘08 gives you a chance to talk and network with expert presenters in various venues,including workshops, how-to tutorials, user-experience sessions, and problem-solvingpresentations. These technical presentations continue to be the primary focus of theconference, and we know you won’t be disappointed by what you see and hear!

As ever, we are looking for volunteers to help onsite. If you would like to enrich your CMGexperience and meet some great people, please volunteer to be a session chair or monitor—or to provide general help.

Please join us for the 34th annual CMG conference. The conference committee has workedhard to put this outstanding venue together, and we know that you will reap the rewards ofattending CMG ’08 at the conference—and for years to come!

We look forward to seeing you at CMG ’08!

Jaqui LynchCMG ’08 General Chair

p.s. Please register early for your room at the conference hotel. CMG gets credit for the roomnights that you spend at the hotel, which helps offset costs and keeps the conference at areasonable cost to our attendees.

Look What’s In Store For YouBeyond our information-packed presentations, here’s what else is in store for you at CMG ’08:

• Monday User Groups. On the morning of December 8, you can attend Monday User Groupmeetings for in-depth information about vendor product offerings.

• Exhibition Hall. Starting Tuesday, visit the exhibition hall to learn what solutions our exhibitorshave available for 2008 and beyond! On Tuesday night, we are offering poster sessions during ournetworking reception. This is a great way to talk one-on-one with some of the presenters, whilealso networking with other CMG attendees.

• Exhibitor Presentations…BOFs…PARS. Don’t forget about the vendor sessions and the Birds of aFeather (BOF) sessions that are scheduled daily in the late afternoon. After a full day of trainingand interaction with industry leaders and IT professionals, you’ll have an opportunity to meetinformally at PARS (Performance Analyst Relaxation Sessions)—where we can relax and network,while enjoying food and listening to entertainment.

• Bells and Whistles. Our meeting facilities offer attendees state-of-the-art conference facilities.Once again we will provide an Internet café to attendees; and, of course, we will have the popularCMG bookstore. We know you’ll find this facility the perfect learning environment!

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Ke y n o t e Ad d r e s s — G r e e n I T

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Think Green—How Green Computing Can Pay for ItselfEnergy efficiency is a global issue with significant impact today—and it will have an evengreater impact in the future. IBM's Project Big Green is defining leadership in data centerenergy efficiency with five areas to improve your data center energy management—diagnose,build, virtualize, cool and manage, and measure.

Learn how other clients—and IBM—have implemented these areas to gain immediatebusiness benefit to double their IT capacity, reduce operational costs by 50 percent annually,and have a positive impact on the environment. We’ll also discuss the role of the CIO, CFO,and CEO in going green.

Steve SamsVice President for Site and Facilities Services, IBM

Steve Sams is the IBM Vice President for Site and FacilitiesServices worldwide. This organization has designed and builtmore than 30 million square feet of raised floor, including fiveof Japan's top 14 green buildings, the largest data center inEgypt, and a supercomputing center in Barcelona. Steve hasbeen influential in setting direction for IBM, having served asvice president of strategy for IBM's server group and vicepresident of IBM's corporate strategy.

Hot Topic: Going Green With today’s energy concerns, Green IT is becoming one of global corporations’ mostinteresting challenges. Not only does Green IT concern itself with reducing energyneeds, it also includes better management of IT resources, including waste materials.

Going beyond global environmental responsibility, there are significant cost savings tobe attained through effective Green IT efforts. Already, numerous organizations areshowing positive impacts as they adopt Green IT techniques and methodologies.Virtualization, environmentally friendly materials, replacing old equipment, recycling,and other initiatives are all beginning to show dividends.

The companies leading the charge have also recognized the need to define, plan,manage, measure, analyze, and report on their Green IT initiatives. New metrics—such aspower use and carbon footprint—are being monitored and monetized to determine theimpact and value of the initiatives. In many cases these new metrics, analysis, andreporting are the responsibility of the capacity planner and performance analyst.

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P l e n a r y S p e a ke r —Vi r t u a l i z a t i o n

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eBay—the Shape of Infrastructure to ComeeBay is the world's largest virtual economy, enabling its 240+ million registered users to tradea vast array of goods, with something like 110 million individual items available on the site atany one time. While extreme in terms of actual size, eBay's infrastructure is a view into thefuture for many more typical data centers. It offers incredible scale and resiliency, yet is builtout of essentially commodity components.

This presentation will provide a brief overview of eBay, its infrastructure, how it has evolved,and what this tells us about future data center infrastructure and the challenges ahead.

Paul StrongDistinguished Research Scientist, eBay, Inc.

Paul Strong is a distinguished research scientist at eBayResearch Labs. His work is focused on enterprise gridarchitectures and technologies, and he is driving the long-term vision and strategy for eBay's infrastructuremanagement within that context. Paul also plays an activepart in the broader grid computing community and iscurrently acting chair of the Open Grid Forum (OGF) board ofdirectors and co-chair of the OGF Reference Model WorkingGroup. Prior to joining eBay, Strong was a systems architect atSun Microsystems where he focused on grid standards and theN1 product set.

Hot Topic: Virtualization Virtualization is probably today’s hottest global IT initiative. Various implementations ofvirtualization have been around for more than 30 years; but now, virtualization spans abroader spectrum of platforms than ever before and includes applications (via Softwareas a Service or SaaS), games such as World of Warcraft, and online environments such asSecond Life.

Major drivers of virtualization are Green IT initiatives and cost reductions. Theperformance and capacity challenges of virtualization not only include provisioningsufficient CPU, memory, storage, etc. to meet the needs of consolidating resources, theyalso include cost effectively balancing consumer demands on resources.

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S u n d ay Wo r k s h o p s

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Java Performance Analysis and TuningPeter Johnson, UnisysAttendees at this workshop will benefit from the speaker’s many years of doing Javaperformance tuning, both in the lab that is running industry standard benchmarks and in theapplication excellence centers where the speaker has helped in tuning customers’ real-worldapplications. Topics will include understanding the garbage collector (GC), gathering andanalyzing GC data, and using that to tune the Java heap; understanding various GCalgorithms, how to configure them, and how to decide which one works best for you; working with the Java Management Extensions (JMX) to gather data about the performance of your application, including the use of VisualVM and other applications to monitor that data;and taking a holistic approach to Java Enterprise Edition (Java EE) tuning, where you’ll learnwhat to tune in the OS, network, JVM, application server, and application.

Capacity Planning for RetirementDr. Thomas E. Bell, Rivendel Consultants, and Joseph Delano, Certified Financial PlannerMany of us CMG members are approaching retirement. As such, we need to take actions toprotect ourselves and our families when our financial resiliency is reduced and our needshave evolved. It’s critical to do the necessary planning now, so that our financial capacity willmake retirement possible. What should you do about health insurance and life insurance? How much money will you need, and how reasonable is it to get that much? What will be theeffects of demographics (e.g., the baby boom, increased longevity) and probable governmentresponses? If you sell your house, where should you live? Will taxes destroy you, and whatreasonable plans should you make to cope with them? Should you just hand over your assetsto that nice young financial planner and hope for the best?

When we're between 25 and 40, we need to make plans and begin saving. By the time we're about 40 or 45, we need to implement plans, especially because demographic shiftspromise to put real burdens on people who haven't retired by 2015. A retiree (Dr. Thomas Bell) and a Certified Financial Planner (Joe Delano) will describe the challenge and makespecific suggestions.

Performance Management with Free and Bundled Tools—2008Mario F. Jauvin, MFJ Associates, and Adrian Cockcroft, NetflixThis workshop focuses on computer system and network performance data collection,analysis, modeling, and capacity planning on any platform using bundled utilities and freelyavailable tools such as Orca, BigBrother, OpenNMS, Nagios, Ganglia, SE Toolkit, R,Ethereal/Wireshark, Ntop, MySQL, and PDQ. Capacity planning and performance managementtools have been commercially available for many years. A new generation of freely availabletools provides data collectors and analysis packages.

As the underlying computer platforms and network devices have evolved, they have addedimproved data sources and have bundled free data collectors. Several open source andfreeware projects have sprung up to collect and display cross-platform data; and, with theadvent of highly functional free statistics and modeling packages comprehensive analysis,modeling and archival storage can now be assembled. Free and bundled tools are of specialinterest to sites with highly diverse mixes of systems, very large sites where licensing costsbecome prohibitive, and sites replacing a few large single systems with many more low-costhorizontally scaled systems.

Peter Johnson

Dr. Thomas E. Bell

Mario F. Jauvin

Adrian Cockcroft

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S u n d ay Wo r k s h o p s ( co n t i n u e d )

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Visualization and Analysis of Performance Data Using RJim HoltmanAs performance specialists, we are presented with a large amount of data from varioussources, which we have to analyze to determine the characteristics of a system. This requiresthat we read in the data, convert it to a representation that is easy to process (e.g.,spreadsheets, matrices, vectors, etc.), perform various calculations (e.g., average throughput,regression analysis, response time by transaction, etc.), and present the data in variousformats (reports, graphs, web pages, etc.), so that others can understand what it means.

This workshop will introduce the student to the open source software called R. This is astatistical programming environment that allows the quick interactive development of ascript, and then the script can be run in a batch environment for repeated executions. This isvery similar to the way that the Unix “shell” is used; you can interactively try out commandsand then store them in a script. The workshop will provide the basics of the language and willuse some performance data (‘vmstat’ and ‘ps’ from Unix/Windows) to illustrate the commands.Scripts will be provided so that attendees can implement these operations on their systems.

How High Will It Fly? Predicting ScalabilityDr. Neil J. Gunther, Performance DynamicsAll systems, whether physical or computational, have operational limits. An aircraft cannotexceed its flight parameters, or it may stall. Exceeding the carrying capacity of a bridge canlead to its collapse. Physical systems exhibit a predictable critical point beyond which theycollapse. The same can hold for computer systems; but, more commonly, performance justdegrades. Highly scalable applications are desirable for reasons other than performance (e.g.,lower development cost, availability, simpler maintenance, flexibility, and heterogeneity).How can we characterize these effects and incorporate them into predictable scalability--before an application gets deployed?

In this tutorial, we will identify and quantify the following critical determinants of goodscalability: equal bang for the buck—ideal parallelism or concurrency; diminishing returnsdue to contention delays in the system; negative dividends—loss of capacity due tocoherency delays, which leads to the “Universal Law Of Computational Scalability.” The coursenotes will contain new material that updates the speaker’s book, Guerrilla Capacity Planning.And each attendee will have the option of obtaining a copy of the book at a substantialdiscount.

z/OS Quick Start ToolkitRobert D. Andresen, CAWhether you’re new to z/OS or on an unfamiliar system, you need to know where things areand how they are configured—before you can be productive. Once you have access to a z/OSsystem, there is a methodology you can follow to discover common z/OS objects, such asPARMLIB, PROCLIB, catalog structures, and TSO/ISPF options. This workshop will describecommonly available z/OS tools, commands, and utilities to allow you to quickly becomeeffective on the z/OS system.

Jim Holtman

Dr. Neil J. Gunther

Robert D. Andresen

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S u n d ay Wo r k s h o p s ( co n t i n u e d )

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Solid-State Storage and Your Database—Performance,Benchmarking, and DesignRobert K. Williams, MHC Inc.Solid-state storage is quickly becoming mainstream, with uniform access times, lower powerconsumption, and higher performance. These features have a large impact on overall databaseresponse time and performance, as databases are traditionally more I/O-bound than manyother applications. This workshop walks you through the technology, products, andbenchmarking in both OLTP and data warehousing roles. It will also look at issues such ascapacity planning and design considerations with solid-state storage. It aims to focus on theconcerns of those who run DB2, Oracle, and SQL Server, so they have a strong idea of howsolid-state storage fits within their enterprise.

Visualizing SLA Compliance and Risk ManagementDr. James Bouhana, Performance International, Inc.Formal Service Level Agreements (SLAs) are increasingly used for ensuring Quality of Service(QoS). SLAs comprise one or more Service Level Objectives (SLO), with the objective ofmeeting a target value. This workshop presents both business and technical aspects of SLAs,including terminology, conventions, and variations used in formulating SLAs; SLAs as acomponent of overall QoS provisioning, Service Management, and Risk Management; ITIL andother standards related to SLAs; deriving Objective Functions that yield future SLA valuesrequired to meet an SLA target; deriving a Challenge Index that quantifies the risk of missingan SLA target; and using an SLA Projection Model for forecasting future SLO values forachieving the overall SLA target. Illustrative examples are presented for the SLAs of SystemAvailability and End-to-End Response Time. A drill-down framework is used, whereby top-level results contain links to more detailed results. The overall objective of the workshop is toenable attendees to answer two questions: Is an SLA on track to meet its target? And whatcan be done to ensure compliance-to-target?

Performance Management of SOA-based Enterprise ApplicationsDr. Odysseas I. Pentakalos, SYSNET International, Inc.Service Oriented Architecture (SOA) has now emerged as the architectural style of choice fordeveloping enterprise applications that will result in the sought-after benefits of reusability ofsoftware components, flexibility, and business agility. Enterprise applications are notdeveloped, but rather composed of individual service components, each of whichencompasses a unit of business functionality. A service, which may encapsulate legacyfunctionality or a recent requirement, may be deployed anywhere across the enterprise andpossibly at multiple locations.

This session will present the challenges of managing the infrastructure that must be in place to support a scalable SOA implementation, along with real-world solutions to some of these challenges. After an introduction to the characteristics and benefits of an SOA-based enterprise, we will discuss the challenges that arise in managing the operationand performance of this environment, which consists of services deployed across many

heterogeneous platforms and where the dependencies between the services changeconstantly. We will then present approaches and solutions that an organization can utilize today to build the management layer that is needed in order to achieve a successful SOA implementation.

Dr. James Bouhana

Dr. Odysseas I.Pentakalos

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S u n d ay Wo r k s h o p s ( co n t i n u e d )

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Hands-on Workshop: Performance Prediction for Multi-tierDistributed Environment Dr. Boris Zibitsker, BEZ SystemsDuring the workshop, you will learn how to build and apply analytical models to predict theimpact of workload and database size growth, new applications, and hardware upgrades. Youwill use our Excel spreadsheet with exercises. At the end of the workshop, you will summarizeresults and prepare a report with capacity management recommendations.

New Methods and Metrics for Enterprise Storage Performance and Capacity—Enterprise Storage Performance and CapacityManagementJohn Baker, IntelliMagicThis workshop will discuss the challenges involved in managing Enterprise Disk Subsystems ina mainframe environment. Many RMF metrics may actually mislead us into believing thatthings are running just fine; and the old rules of thumb simply no longer apply. Recentarchitectural changes have shifted the most likely bottlenecks from the host systems down tothe disk subsystem components, and new levels of visibility and automation are required toavoid painful service level issues. A new methodology and complementary new metrics willbe introduced and discussed.

In the second part, we will discuss the capacity planning challenges in both mainframe andopen environments. Modern disk subsystems are incredibly powerful and complex machines.But there are many layers of technology between the host interfaces and your data. Most SAN environments have very good views into the server and switch layers, but little or novisibility into the disk subsystems. Whether the challenge is an existing response time issue or a budget decision on the most cost-effective upgrade options, we will discuss how the useof a proven mathematical modeling tool can take much of the guesswork out of thesedecisions—helping you make the right choices to balance the needs of performance vs. cost.

Performance Tools and Problem-Solving in SolarisBob Sneed, Sun Microsytems, Inc.This workshop will provide a comprehensive overview of the tools available for performancemeasurement and management in Solaris OS environments. Discussion of the tools will beprefaced by some discussion of problem-solving strategies and some essential conceptualcontext for performance problem-solving in general.

Our tool survey will include the native tools provided in Solaris, as well as Sun's developertools and third-party tools. Some focus will be drawn to DTrace and the ecosystem of toolsthat has evolved around DTrace. We'll demonstrate how anyone can benefit from DTracewithout being a programming guru. Drill-down coverage will focus on the most importantbasic tools in Solaris. Flashy, inspiring demos will be given of some of the fancier tools (forwhich drill-down exploration will be prohibited by time constraints). Attendees will beprovided with options for exploring the tools hands-on using their own notebook computers.

The content is designed to empower practitioners and enlighten newcomers to the Solarisenvironment. It should prove valuable for attendees with diverse skills and interests.

Dr. Boris Zibitsker

John Baker

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S u n d ay Wo r k s h o p s ( co n t i n u e d )

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Best Practices of Performance/Diagnosis Tools in Windows Vista and Windows 7Dr. Kukjin Lee, MicrosoftDiagnosing performance problems and system bottlenecks is a complex and time-consumingtask. A successful diagnosis requires in-depth system knowledge, a robust data collectionmechanism, and comprehensive analysis tools. Windows Vista provides new innovations thatwill make the diagnostic experience much more pleasant. The new Event Tracing for Windows(ETW) and Performance counter infrastructure provide a powerful instrumentation solution. Inaddition, the new Reliability and Performance Monitor (RPM)—formerly Perfmon—providesbuilt-in diagnostic knowledge and richer UI controls that help users quickly gain insight intoperformance issues. Likewise, the newly improved Task Manager becomes a more valuabletool with added details and services integration. Windows Vista also introduces a newprogramming model called Performance Logs & Alerts (PLA) for logging various types ofperformance data, including performance counters, events, API traces, registry, and WMI data.

Join us and see how easy it is to instrument and use drill-down performance tools. Thisworkshop will focus on the best practices of diagnostic/monitoring solutions of WindowsVista. In addition, we will demo the latest innovation in Windows 7 that leverages WindowsVista experience. The demo includes a new Powershell-based diagnosis solution and the newResource Monitor.

Working Through z/OS CPU MeasurementsPeter Enrico, Enterprise Performance Strategies, IncWith the advent of specialty engines, such as zIIPs and zAAPs, and the new z10 processor,measuring CPU time and processor utilizations are not as simple or straightforward as theyused to be. Now when analyzing CPU consumed at the address space level, workload level, orLPAR level, we need to be concerned with what work is running on what types of processors,the speed of the different processors, Hiper Dispatch, and a whole host of other factors.

During this z/OS performance workshop, the speaker will provide a real-world practicalunderstanding and insights into this key z/OS performance topic. Even if you’ve been workingwith SMF measurements for a long while, you are sure to learn something new.

Extra Offer: Send SMF Data Prior To The Workshop! The speaker will process any SMF datareceived at least one week prior to the workshop. He will provide those attendees with tablesand graphs of their own data. On an informal basis, Peter will be available during CMG weekto those wishing to discuss their measurements. For data gathering instructions, email Peterat [email protected].

Dr. Kukjin Lee

Peter Enrico

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C M G -T— Co r e Co u r s e s

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Capacity Planning Boot CampNeil Gunther, Performance Dynamics CompanyWhat is capacity planning? How does it differ from performance tuning? How do I get started?If you've been asking yourself these questions, then this is the CMG-T course for you. As thename implies, capacity planning for computer systems is about predicting the future.Financial planners do that all the time—so, not surprisingly, many of the tools and techniquesare similar. The difference lies in the data to be analyzed and the metrics used to expresscomputer system performance rather than financial performance. And just like today's fast-paced business climate, IT decisions are made and revised so rapidly that merely providingyour management with a sense of planning direction is often more important than calculatingthe compass bearing.

Statistics for Performance Analysis and Capacity PlanningRay Wicks, IBMThis two-part session reviews some of the statistical techniques that can be useful inperformance analysis and capacity planning:

• Part 1 reviews some of the statistical concepts and their psychology used in all ofstatistics. The process of seeing and describing reality in terms of numbers and graphs isforemost. This analysis is essential to grasping statistical concepts that follow. Emphasisin this part will provide the underpinning of more complex statistical ideas: average,distribution, standard deviation, and coefficient of variation.

• Part 2 reviews the basic techniques and will be expanded to cover the comparison ofmeasurement results (T-test) and the use of techniques that can be useful inperformance analysis and capacity planning, namely regression analysis (a.k.a. trending).

Modeling and Forecasting Dr. Michael A. Salsburg, UnisysAlthough most computing environments are heterogeneous, computer system modeling is, inmost ways, platform neutral. The same techniques and tools can be used to model zSeries,Unix/Linux, and Windows. At the heart of these models is the essential queuing network. Thistwo-session course provides the details of the essential queuing network, including thenecessary statistics that need to be collected from the system, as well as various modelingtechniques that yield insights that cannot be gleaned from observing the actual computersystem. Once the model is validated, it can be used to explore what-if scenarios, where eitherthe workload or the underlying configuration can be changed in the model so that theresulting service levels can be observed. If time permits, an additional section on the subjectof time series estimation and forecasting will be presented. This course will not teach youeverything you need, but it will give you a full survey of the various approaches, with a fullbibliography for future reference.

CMG-T offers a concentrated program of introductory capacity planning and performance managementeducation—taught throughout the week by industry specialists. The CMG-T curriculum spans the threeessential areas that are fundamental for anyone new to the field: the measurement of computerperformance, using statistical techniques for data analysis and insights, and modeling and workloadforecasting to keep an enterprise on track to meet future business needs.

Neil Gunther

Ray Wicks

Dr. Michael A.Salsburg

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C M G -T— Co r e Co u r s e s

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Unix/Linux CMG Quick Start CourseAdrian A. Cockcroft, NetFlixThis course focuses on the measurement sources and tuning parameters available in Unix andLinux, including TCP/IP measurement and tuning complex storage subsystems—with a deep-dive into advanced Solaris metrics such as microstates and extended system accounting. The meaning and behavior of metrics is covered in detail. Common fallacies, misleadingindicators, sources of measurement error, and other traps for the unwary will be exposed. Freetools for Unix/Linux are mentioned briefly in this class.

z/OS Tuning BasicsGlenn Anderson, IBMThis three-session course covers three important areas in z/OS tuning basics. The firstdiscusses understanding zIIPs and zAAPs. This is a basic session, and will prepare you tounderstand more advanced information. The second session will discuss managing z/OSworkloads using WLM, where we will introduce setting performance goals for z/OS workloads.The last session in this series covers WLM management of transactions and servers. Thissession will cover these advanced WLM services along with proper use of classification rulesand RMF reporting, all wrapped together in one quick hour of useful WLM information!

Introduction to TCP/IP Performance ManagementNalini J. Elkins, Inside ProductsThis three-session course goes into TCP/IP response time monitoring, network health checks,and baseline and security alerting for TCP/IP. The first session shows how to get response timefor various TCP applications (such as Telnet, CICS, FTP, and web server) and discusses how tothink about response time monitoring for Enterprise Extender. The second session discusseswhere unnecessary traffic is generated, why unnecessary TCP sessions occur, and how TCPerrors can be eliminated. The session concludes by looking at productivity on EnterpriseExtender networks. The third session looks at what should be monitored in real time to find ifconnections or applications are headed for trouble. We will discuss baselining for TCP/IP andautomatically setting appropriate thresholds—despite complexities. We will end by discussingan interesting security requirement from the U.S. Federal Government's Office of Managementand Budget.

Windows System Performance Measurement and AnalysisJeffry A. Schwartz, Integrated Services, Inc.This basic tutorial in the CMG-T foundation curriculum introduces the metrics that areavailable from the Windows operating system and most prevalent applications. The sheernumber of available metrics makes it difficult for anyone, even those analysts who are wellversed in performance analysis measurements on other platforms, to discern the mostimportant performance counters. This course will provide the necessary information to enablethe Windows performance analyst to ascertain what the most important metrics are, how tointerpret them, and the most appropriate collection mechanisms. It will also explainmeasurements that either are not easily obtainable or must be calculated. Discussion willinclude performance data collection and analysis issues using commonly available tools.Note: All topics have been updated to include Windows Vista and Server 2008.

Adrian A. Cockcroft

Glenn Anderson

Nalini J. Elkins

Jeffry A. Schwartz

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C M G - E T— E x t e n d e d Tra i n i n g

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ISEB Practitioner Certificate in ITService Management: Specializing InCapacity ManagementCapacity management sits at the hub of the ITIL®processes. To achieve service level objectives for thebusiness, an integrated capacity managementfunction operating across business, service, andresource is essential. If your capacity managementprocess complies with ITIL guidelines, you can beassured that your process is beyond reproach, cost-effective, reliable, accountable, and transparent.

This class is suited to those wishing to broaden theirITIL IT Service Management experience and thosewith full- or part-time hands-on responsibility forplanning, implementing, and/or running a capacitymanagement function. It will be equally useful forthose already in a capacity management role or fornew capacity managers who need training in how toperform. The course is intensive, highly practical andinteractive, and includes assignments based on real-life examples and practices.

In order to take the examination, delegates will haveto hold the ITIL Foundation Certificate. It will not benecessary for delegates to have the ITSM Manager’scertificate. In addition to being an ITIL v2 course,success in the examination also counts towards theITIL v3 examination qualifications.

This training course culminates in the ISEBexamination to earn an ITIL Practitioner’sCertificate in Capacity Management.

Nalini Elkins' TCP/IP PerformanceManagement, Security, Tuning, andTroubleshooting on z/OSThis intensive seminar is designed to provide theattendee with an understanding of the performancemanagement of their TCP/IP network, socketapplications, and TCP/IP stack. It is designed toguide you in learning the basic concepts of TCP/IPnetwork performance management by teaching youa step-by-step approach to performance tuning. Youwill learn how to analyze SMF reports and variousTCP/IP profile and setup parameters. You will learnperformance management of your TCP/IP stack, howsocket application performance may be improved,and basic workload measurement. You will learnwhere the security vulnerabilities are of the coreInternet protocols and how to protect yourinstallation.

The strength of this seminar not only comes fromthe information learned, but from the performanceanalysis you can perform on your own data duringthe seminar.

Each student is strongly encouraged to bringNetstat measurement data and TCP profile examplesfrom their installation. Shortly after you enroll in theseminar, you will be provided data collectioninstructions for the data you will be examining inclass. Analysis and class exercises will make use ofthis data.

Prerequisites: A basic understanding of z/OS,SMF, TCP/IP, and networks is assumed.

You spoke; we listened. Travel budgets are tight and costs are increasing. Maximize your travel budget bycombining CMG 2008 with some excellent extended training. This year CMG has partnered with two trainingpartners to co-locate their popular training classes with CMG. These classes will be held Saturday, Sunday,and Monday prior to the start of CMG '08. Get both with just one travel expense! Check out the great classes,and register early as seating is limited for both classes.

New in ’08!

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C M G H i g h l i g h t s

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Conference-in-a-ConferenceOnce again, we will be hosting two conference-in-a-conference sessions at CMG ’08.Both Apdex and ARM will be returning to offer their specialized content to ourattendees. Watch for these sessions on Tuesday and Wednesday during theconference week.

APDEX @ CMG ’08–Tuesday December 9. The Application Performance Index(Apdex) is a numerical measure of user satisfaction with enterprise applicationperformance—which shows how effectively IT investments are in supportingbusiness objectives. Peter Sevcik, Apdex Alliance Executive Director, will lead a full-day symposium on application performance management and how Apdex links ITand business goals. Speakers will provide practical information on how toimplement and improve Apdex reports. Conference attendees will learn about thetechnologies and processes that make applications perform well, and they will learnhow to apply the Apdex methodology to measure and assess performance in abusiness context.

ARM @ CMG ’08–Wednesday December 10. The Application Response Measurement(ARM) Users Group will once again hold a one-day session on Wednesday at CMG’08. The charter of the group is to advance the capabilities of the ARM standard andalso to advance the awareness of the technology. This year, there will be a full day ofsessions at CMG ’08, which will focus on how to get started with ARM, what iscurrently being done with ARM, and the future of the ARM standard.

Focus Areas: Data Visualization and Virtualization/Green ITData Visualization is becoming more and more important as capacity planners,performance specialists, and architects are being expected to provide clearerreports to management. The move to dashboards and other reporting mechanismsthat make it crystal clear when there is an issue is becoming more important, andthe tools are finally evolving to the point that there is a good story to be told in thisarea. CMG has gathered together several sessions that will take you through DataVisualization from soup to nuts. In addition, our annual panel of previousMichaelson Award winners will discuss some of their experiences with DataVisualization. This is good practical knowledge that attendees should be able to takehome and immediately use.

Virtualization is still a very hot topic for most companies. In many ways it goeshand-in-hand with Green IT. Regardless of platform, companies are looking toreduce footprint, save power, and consolidate servers—while also reducing costswherever possible. CMG has assembled a varied and interesting set of sessions on these topics to provide you with a broad base from which you can expand your skills.

Vendor Training and Exhibitor PresentationsAt CMG ’08, vendor product training will once again run concurrently with theconference. Now you can participate in the conference and also take specializedclasses focused on product training. This is technical training on products and is agreat place to expand your knowledge of how to use them. The best part is youdon’t have to make a separate trip. What’s more, a daily 5:15 p.m. session isdedicated to our exhibitors. Those sessions are where you can go to learn about newannouncements, product releases, and other product-specific topics.

Content for Every LevelCMG ’08 will offercontent for everylevel–from industryveterans to newpractitioners. Get thelatest information tohelp propel yourcompany forward intothe new era andleapfrog thecompetition. Nowhereelse will you find real-life, vendor-neutral,sessions on topics asvaried as PerformanceVisualization, ITIL,SOA, the Web,eCommerce, Z/OS,Windows, UNIX, I/Oand planning. Themanagement sessionswill help you makedecisions relating toserver consolidationand to understand the impact thateBusiness will have on IT managementin general.

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M o n d ay S c h e d u l e

Pacific Ballroom (Ballys) Concorde B Vendome A Champagne 3/4

Time

7:30

BMC SoftwareUser Group

SAS Institute Inc.User Group

8:00

8:30

9:00

11:30

12:00 Break

Concorde A Concorde B Vendome A Champagne 3/4

Time

1:15

Keynote SpeakerSteve Sams, Vice President for Site and Facilities Services for IBM Corporation

Think Green - How Green Computing Can Pay for ItselfRoom: Concorde A

2:15 Refreshment Break

2:45

Listing key:

Session Paper Subject

Presentation Title

Presenter

242 8089 CPE

Excelling at DB2 Monitoring andReporting

Robert D. Andresen

243 8030 CPE

A Kalm Approach to CapacityPlanning - Road Rules

Denise P. Kalm

244 8191 Mgmt

Using Business Growth Informationin Capacity Planning Forecasts

Linwood Merritt

3:45 Break

4:00

Subject Abbreviations:CPE: Computer Performance EvaluationMgmt: ManagementHot: Hot TopicsStor: Storage*nix: Linux and UnixWin: WindowsNet: Network / Internet

252 8071 Stor

Understanding the Performance andManagement Implications ofFICON/FCP Protocol Intermix

Dr. Stephen R. Guendert

253 8140 Mgmt

Developing Quality Excellence in anITSM Organization

Ravi Kaushik

254 8075 CPE

Getting in the Zone for SuccessfulScalability

James Holtman

5:00 Break

5:30 Annual Business Meeting & Welcoming Session

7:30 Performance Analysts Relaxation Sessions (PARS)

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M o n d ay S c h e d u l e

Champagne 2 Concorde C Versailles 1/2 Champagne 1

Time

TeamQuestUser Group

Macro 4User Group

7:30

Compuware CorporationUser Group

8:00

8:30

9:00

11:30

Break 12:00

Champagne 2 Concorde C Versailles 1/2 Champagne 1

CMG-T Vendor Training Time

Keynote SpeakerSteve Sams, Vice President for Site and Facilities Services for IBM Corporation

Think Green - How Green Computing Can Pay for ItselfRoom: Concorde A

1:15

Refreshment Break 2:15

245 8511 CPE

CMG-T: Statistics for PerformanceAnalysis & Capacity Planning - Part 1 of 2

Ray Wicks

246

TBD

247

Vendor Training: TeamQuestCorporation

TBD2:45

Break 3:45255 8511 CPE

CMG-T: Statistics for PerformanceAnalysis & Capacity Planning - Part 2 of 2

Ray Wicks

256 8091 z/OS

Trending or Modeling for z/OSSystems - One, the Other, or Both?

Gregory V. Caliri

257

Vendor Training: Intellimagic

TBD 4:00

Break 5:00

Annual Business Meeting & Welcoming Session 5:30

Performance Analysts Relaxation Sessions (PARS) 7:30

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Tu e s d ay S c h e d u l e

Concorde A Concorde B Vendome A Champagne 3/4

Time

7:00 Breakfast Vendome B/C

8:00

301 8046 Stor

A Reexamination of z/OS StorageTaxonomies

Dr. H Pat Artis

302 8603 z/OS

DB2 Version 9 - Performance Tuning

Bonnie Baker

303 8058 CPE

Accommodating the Inevitability ofFailures in a Computer Center - Usinga Simulation Tool

Uriel Carrasquilla

304 8185 CPE

Automating Process PathologyDetection – Rule Engine Design Hints

Ron Kaminski

9:00 Refreshment Break

9:15

311 8193 Hot

Green Capacity Planning: Theory andPractice

Amy C. Spellmann

312 8223 z/OS

Panel: DB2 Performance Q & A

Thomas Halinski

313 8900

Late Breaking Placeholder

Late Breaking

314 8406

International: CMG AE - Best Paper

CMG AE

10:15 Break

10:30

Plenary SpeakerPaul Strong - Ebay Distinguished Research Scientist

The Shape of Infrastructure to ComeRoom: Concorde A

11:30 Lunch - Vendome B/C

1:15

331 8099 Stor

Planning for Green Storage

Dr Gilbert Houtekamer

332 8005 Mgmt

The One Percent Solution -- UserCentricity and Application Availability

Chris Greco

333 8407

International: CMG Italy - Best Paper

CMG Italy

334 8119 CPE

Model Sensitivity on WorkloadInvariants in Data Networks

Boris Jankovic

2:15 Refreshment Break

2:45

341 8044 Hot

Introduction to HiperDispatchManagement Mode with z10

Donald R. Deese

342 8210 Mgmt

Technology Refresh FinancialAnalysis

Prentice O. Dees Jr

343 8217 *nix

Tuning Oracle from an AIX Admin'sPerspective

Jaqui Lynch

344 8084 CPE

Exception Based Modeling andForecasting

Dr. Igor A. Trubin

3:45 Break

4:00

351 8176 Hot

Green Data Center: A Case Study

Chris Molloy

352 8122 Stor

GraphRun: Visual Analysis ofPerformance Workload Metrics on aStorage Server

Dr. Amit P. Sawant

353 8166 Mgmt

SAP Capacity Planning andPerformance Management ProceduralPractices at Intel

Mary Anne Smith

354 8200 CPE

The Improbable Success ofProbabilistic Models

Dr. Jeffrey P. Buzen

5:00 Break

5:15 Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation

6:15 Break

6:30 BOFS BOFS BOFS BOFS

7:00 Networking Reception / Poster Sessions ( See page 22 for listing )

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Tu e s d ay S c h e d u l e

Champagne 2 Concorde C Versailles 1/2 Champagne 1

CMG-T Vendor Training Apdex at CMG’08 Time

Breakfast Vendome B/C 7:00305 8509 CPE

CMG-T: Modeling and Forecasting -Part 1 of 2

Dr. Michael A. Salsburg

306 8188 *nix

Understanding the AIX PerformanceData in a PowerVM Partition

Peter Weilnau

307

Vendor Training:ISM

TBD

308

Comprehensive PerformanceManagement

TBD8:00

Refreshment Break 9:00315 8509 CPE

CMG-T: Modeling and Forecasting -Part 2 of 2

Dr. Michael A. Salsburg

316 8082 CPE

Pivot Tables/Charts -- Magic Beanswithout Living in a Fairy Tale.

John S. Van Wagenen

317

Vendor Training:TeamQuest

TBD

318

Using Apdex to Manage Performance

TBD 9:15

Break 10:15

Plenary SpeakerPaul Strong - Ebay Distinguished Research Scientist

The Shape of Infrastructure to ComeRoom: Concorde A

10:30

Lunch - Vendome B/C 11:30335 8505 z/OS

CMG-T: z/OS Tuning Basics - Part 1 of 3

Glenn Anderson

336 8007 CPE

A Sizing Methodology for OracleApplication with LoadTesting andQueueing Network Models.

Dr. Leonid Grinshpan

337

Vendor Training: Sysload Software

TBD

338

Apdex Case Studies

TBD1:15

Refreshment Break 2:15345 8505 z/OS

CMG-T: z/OS Tuning Basics - Part 2 of 3

Glenn Anderson

346 8081 CPE

So You Want to Manage Your z-SeriesMIPS? Then Detect & ControlApplication Workload Variance!

John S. Van Wagenen

347

Vendor Training: Metron Athene

TBD

348

Performance Management Tools

TBD 2:45

Break 3:45355 8505 z/OS

CMG-T: z/OS Tuning Basics -Part 3 of 3

Glenn Anderson

356 8083 CPE

Lots of data and Analysis Led us to aDB2 Performance Problem – NOWWHAT?

John S. Van Wagenen

357

Vendor Training: Compuware

TBD

358

Apdex Enhancements

TBD 4:00

Break 5:00

Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation 5:15

Break 6:15

BOFS BOFS BOFS BOFS 6:30

Networking Reception / Poster Sessions 7:00

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We d n e s d ay S c h e d u l e

Concorde A Concorde B Vendome A Champagne 3/4

Time

7:00 Breakfast Vendome B/C

8:00

401 8187 CPE

Knot not ITIL: How Not to Undo theITSM Knot using “ITSM from HellBased on Not ITIL”

Adam Grummitt

402 8031 Stor

Panel: Storage Performance CouncilPanel Session

Mel Boksenbaum

403 8218 *nix

AIX V6: The New Era - Are DefaultsEnough?

Susan Schreitmueller

404 8074 CPE

<head>, <body>, Links and Code: AnIntroduction to Using HTML to PresentYour Data

Scott Chapman

9:00 Refreshment Break

9:15

411 8902

Late Breaking Placeholder

Late Breaking

412 8903

Late Breaking Placeholder

Late Breaking

413 8409

International: CMG CE - Best Paper

CMG CE

414 8142 CPE

Predicting the Relative Performanceof CPU

Debbie Sheetz

10:15 Break10:30 421 8602 Hot

Panel: Michelson Panel -Visualization

Jeff Buzen

422 8029 Stor

SATA and the Cheap Revolution

Bruce McNutt

423 8149 CPE

Leveraging Open SourceTechnologies for EffectivePerformance Testing

Amit Gawande

424 8105 Hot

ESX Guest Capacity Determinationusing Guest Ready-Time Metric as anIndicator

Tad Kellogg

11:30 Lunch - Vendome B/C

1:15

431 8604 z/OS

ZIIPs & ZAAPs: Everything New &Old

Kathy Walsh

432 8227 *nix

Panel: Linux / Unix Capacity Planning:Do You Know What You Don't Know?(Hone Your Skills)

Susan Schreitmueller

433 8063 Mgmt

A Predictive Model for SLA RiskManagement

Dr. James Bouhana

434 8215 CPE

Modeling/Sizing Techniques forDifferent Virtualization Strategies(a.k.a. One Size Doesn’t Fit All)

Debbie Sheetz

2:15 Refreshment Break

2:45

441 8092 Hot

SOA and Performance – MeasuringTangible Business Value

Chidambaram Ganapathi

442 8147 CPE

Capacity Planning on a TeradataDataWarehouse

David Flynn

443 8026 Mgmt

“Wisdom to Know the Difference”,The Economic Measurement ofOperational Risk

Dennis Wenk

444 8096 CPE

Mind the Gap - A Review of GapAnalyses of Capacity ManagementPractice in Various Enterprises.

Adam Grummitt

3:45 Break

4:00

451 8904

Late Breaking Placeholder

Late Breaking

452 8222 z/OS

Panel: System z Performance Q & A

Ivan Gelb

453 8111 CPE

Precise Measurement of ExecutionTime of Concurrent, Symmetric, andShort Tasks

Mohammad Hasan Jamal

454 8042 Hot

Visualizing Linux I/O PerformanceMetrics

M. Edward (Ed) Borasky

5:00 Break

5:15 Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation

6:15 Break

6:30 BOFS BOFS BOFS BOFS

7:30 Performance Analysts Relaxation Sessions (PARS)

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We d n e s d ay S c h e d u l e

Champagne 2 Concorde C Versailles 1/2 Champagne 1

CMG-T Vendor Training ARM at CMG’08 Time

Breakfast Vendome B/C 7:00405 8508 CPE

CMG-T: Capacity Planning BootCampl - Part 1 of 3

Neil Gunther

406 8901

Late Breaking Placeholder

Late Breaking

407

Vendor Training: TeamQuest

TBD

407

TBD

8:00

Refreshment Break 9:00415 8508 CPE

CMG-T: Capacity Planning BootCamp -Part 2 of 3

Neil Gunther

416 8104 z/OS

Best Performance Practices usingXML in DB2 9 for z/OS

Akiko Hoshikawa

417

Vendor Training: TeamQuest

TBD

417

TBD

9:15

Break 10:15425 8508 CPE

CMG-T: Capacity Planning BootCamp - Part 3 of 3

Neil Gunther

426 8159 Stor

Performance Characteristics ofEnterprise Flash Drives

Charles T. McGavin Jr

427

Vendor Training: Velocity Software

TBD

427

TBD

10:30

Lunch - Vendome B/C 11:30435 8507 Net

CMG-T: Introduction to TCP/IPPerformance Management - Part 1 of 3

Nalini Elkins

436 8179 z/OS

Roadmap to a Performance Database -How Building One Can Make YouLook like a Hero

Bruce Perkinson

437

Vendor Training: Sysload Software

TBD

437

ARM: TBD

TBD 1:15

Refreshment Break 2:15445 8507 Net

CMG-T: Introduction to TCP/IPPerformance Management - Part 2 of 3

Nalini Elkins

446 8120 Stor

HyperPAVs - Are They ThatWonderful?

Charles T. McGavin Jr

447

Vendor Training: Metron-Athene

TBD

447

ARM: TBD

TBD 2:45

Break 3:45455 8507 Net

CMG-T: Introduction to TCP/IPPerformance Management - Part 3 of 3

Nalini Elkins

456 8906

Late Breaking Placeholder

Late Breaking

457

Vendor Training: SeaNet Technology

TBD

457

ARM: TBD

TBD 4:00

Break 5:00

Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation 5:15

Break 6:15

BOFS BOFS BOFS BOFS 6:30

Performance Analysts Relaxation Sessions (PARS) 7:30

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Th u r s d ay S c h e d u l e

Concorde A Concorde B Vendome A Champagne 3/4

Time

7:00 Breakfast Vendome B/C

8:00

501 8038 Hot

Bridging Numbers and Dollars

Dr Steven C. Seow

502 8206 CPE

Getting Software Performance fromYour Contractors: Some BestPractices Revisited

Dr. Connie U. Smith

503 8069 *nix

Application Scaling on CMT andMulticore Systems

Rickey C. Weisner

504 8186 CPE

Graphically Determining zIIP Use

Jim Horne

9:00 Refreshment Break

9:15

511 8093 Hot

Xen – A Real Alternative to VMware?

Desmond P. Atkinson

512 8226 CPE

Panel: Building Responsive andScalable Applications

Alex Podelko

513 8405

International: CMG UK - Best Paper

CMG UK

514 8209 Net

The Visual Diagnostic Language (VDL)

Nalini Elkins

10:15 Break10:30 521 8220 Win

Mainstream NUMA and the TCP/IPstack

Mark B. Friedman

522 8212 CPE

An Analytical Model for ApplicationPerformance Index

Dr. Yiping Ding

523 8102 Hot

Modeling the Performance of VirtualI/O Server

Dr. Jie Lu

524 8208 CPE

Computing Missing Service DemandParameters for Performance Models

Daniel A. Menasce

11:30 Lunch - Vendome B/C

1:15

531 8194 Hot

Forecasting Data Center PowerRequirements: Tips from theTrenches

Frank Bereznay

532 8181 CPE

Capacity planning in an Oracledatabase

Megh Thakkar

533 8009 CPE

10 Ways to Slow Down Your JavaApplications

Peter Johnson

534 8221 Hot

Capacity Modeling and Planning inVirtual Environments

Andrew Hillier

2:15 Refreshment Break

2:45

541 8022 Mgmt

Say Goodbye to Post-Mortems. SayHello to Effective ProblemManagement and IncreasedAvailability.

Charles T. Foy

542 8136 CPE

Attribute-based WorkloadCharacterization: An Initial Case Study

K. Eric Harper

543 8064 CPE

Java Performance Measurement andAnalysis

Tuli Nivas

544 8211 CPE

A Picture May be Worth a ThousandWords, but Statistics Can Save 1000Pictures

Eldad Ganin

3:45 Break

4:00

551 8066 Hot

Object, Measure Thyself:Performance Monitoring and DataCollection

Michael Ducy

552 8150 CPE

Scaling Strategies and Tactics- TheStrategy: Specialization, Distributionor Both?

Richard Campbell

553 8107 *nix

Linux System Health Metrics and DataVisualization

Ken A. Baker

554 8201 CPE

Agile Performance Testing

Alexander Podelko

5:00 Break

5:15 Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation

6:15 Break

6:30 BOFS BOFS BOFS BOFS

7:30 Performance Analysts Relaxation Sessions (PARS)

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Th u r s d ay S c h e d u l e

Champagne 2 Concorde C Versailles 1/2 Champagne 1

CMG-T Vendor Training Time

Breakfast Vendome B/C 7:00505 8506 *nix

CMG-T: Unix/Linux CMG Quick StartCourse - Part 1 of 3

Adrian Cockcroft

506

TBD

507

Vendor Training: Macro4

TBD 8:00

Refreshment Break 9:00515 8506 *nix

CMG-T: Unix/Linux CMG Quick StartCourse - Part 2 of 3

Adrian Cockcroft

516 8190 z/OS

The Trilogy of DB2’s “Originating”Address Spaces – Mainframe DB2,DDF and Stored Procedures

Thomas A. Halinski

517

Vendor Training: IBM

TBD 9:15

Break 10:15525 8506 *nix

CMG-T: Unix/Linux CMG Quick StartCourse - Part 3 of 3

Adrian Cockcroft

526 8062 z/OS

Practical SOA for System z

Glenn R. Anderson

527

Vendor Training: IBM

TBD 10:30

Lunch - Vendome B/C 11:30535 8510 Win

CMG-T: Windows SystemPerformance Measurement andAnalysis - Part 1 of 3

Jeffry Schwartz

536 8103 CPE

Mainframe LPAR Capacity Planningusing SMF Type 70 Records

Patrick J. Curren

537

Vendor Training: IBM

TBD 1:15

Refreshment Break 2:15545 8510 Win

CMG-T: Windows SystemPerformance Measurement andAnalysis - Part 2 of 3

Jeffry Schwartz

546 8204 z/OS

On the Importance of I/O Parallelism,I/O Priority Structures and Partitioningin z/OS Environments

Anthony G. Mungal

547

Vendor Training: IBM

TBD 2:45

Break 3:45555 8510 Win

CMG-T: Windows SystemPerformance Measurement andAnalysis - Part 3 of 3

Jeffry Schwartz

556 8034 z/OS

Death to Queues: A History of z/OS I/OSubsystem PerformanceImprovements

Tom Moulder

557

Vendor Training: ComputerManagement Sciences

TBD4:00

Break 5:00

Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation Exhibitor Presentation 5:15

Break 6:15

BOFS BOFS BOFS BOFS 6:30

Performance Analysts Relaxation Sessions (PARS) 7:30

Page 22: HOT TOPICS FOR 2008 |IT Service Management …...Mario F. Jauvin, MFJ Associates,and Adrian Cockcroft,Netflix This workshop focuses on computer system and network performance data

Fr i d ay S c h e d u l e

Aptitune Corporation • BMC Software • CIRBA • Computer Management Sciences, Inc.

Compuware Corporation • Demand Technology Software, Inc. • IBM CorporationIntelliMagic, Inc. • ISM (the Information Systems Manager) • Macro 4Merrill Consultants • Metron-Athene, Inc. • OPNET Technologies, Inc.

Optier Inc. • PerfCap Corporation • SAS Institute Inc.

SeaNet Technologies • Symmetricom • Sysload SoftwareTeamQuest Corporation • Trident Services, Inc. • Velocity Software, Inc.

WORLD CLASS EXHIBIT HALL & VENDORS

Concorde A Concorde B Vendome A Champagne 3/4

Time

7:00 Breakfast Vendome B/C

8:00

601 8905

Late Breaking Placeholder

Late Breaking

602 8199 CPE

A Simalytic Approach to ModelingVirtualized Environments

Dr Tim R. Norton

603 8010 CPE

Load Testing on a Budget

Peter Johnson

604 8097 CPE

Dash and Risk! Practical Experiencein Implementing CapacityManagement Process Audit atEuroclear

Adam Grummitt

9:00 Refreshment Break

9:15

611 8219 *nix

Capacity Planning – How DoesEnergy Capacity Come into Play?

Susan Schreitmueller

612 8207 CPE

Software Performance Engineering forOracle Applications: Measurementsand Models

Dr. Connie U. Smith

613 8118 CPE

Workload Modeling for PerformanceManagement

Dr. Baochuan Lu

614 8143 Hot

Multidimensional Visualization ofORACLE Performance Using Barry007

Dr Neil J. Gunther

10:15 Break

10:30

621 8168 CPE

Operating System PowerDependencies

Dr. Michael Bailey

622 8090 Mgmt

Performance and CapacityManagement in an OutsourcedEnvironment

Jeff Hammond

623 8156 CPE

How to Handle CPU Bound Systems:A Spezialization of DynamicPerformance Stubs to CPU Stubs

Peter Trapp

624 8203 Net

A Simple, Efficient ICMP BasedMethod of Network Characterization

Hemanta Kumar Kalita

11:30 Boxed Lunch

TUESDAY EVENING POSTER SESSIONS DURING NETWORKING RECEPTION

Session Paper Subject Presenter Title

3P9 8108 CPE Brian J. Farley Automating SMF Data Storage and Reporting for Processes Unknown

3P9 8298 Win Ellen Friedman VMware Resource Balancing and High Availability Capacity Planning and Implementation Considerations

3P9 8189 Mgmt Thomas A. Halinski Business Service Management and the End User Experience - Viewable

3P9 8004 CPE Luke Lofgren Auditing the performance test plan to ensure useful results

3P9 8098 CPE Shikhar Puri Experiences on Performance Test Simulation & Planning

3P9 8299 Hot Richard Ralston A Window Into Your Data with SAS

Page 23: HOT TOPICS FOR 2008 |IT Service Management …...Mario F. Jauvin, MFJ Associates,and Adrian Cockcroft,Netflix This workshop focuses on computer system and network performance data

Fr i d ay S c h e d u l e

LAS VEGAS, IT’S NOT ALL FUN & GAMES ...

Experience the passion, excitement and sophistication of the Cityof Light while visiting the entertainment capital of the world. VisitParis Las Vegas and be transported to one of Europe's mostromantic cities while experiencing the heart of the famous LasVegas Strip.

Other local attractions include:B Titanic: The Artifact ExhibitionB Bellagio Gallery of Fine ArtB Auto Collection at the Imperial PalaceB Guggenheim Hermitage MuseumB Las Vegas Art MuseumB Nevada State MuseumB Madame Tussauds Wax MuseumB Springs PreserveB Marjorie Barrick Museum of Natural History

... Find more at Vegas.com

Champagne 2 Concorde C Versailles 1/2 Champagne 1

Time

Breakfast Vendome B/C 7:00606 8605 z/OS

WSC Performance Hot Topics

Kathy Walsh 8:00

Refreshment Break 9:00616 8061 z/OS

The Latest z/OS WLM Functionality toIntelligently Manage Workloads

Glenn R. Anderson9:15

Break 10:15

10:30

Boxed Lunch 11:30

Page 24: HOT TOPICS FOR 2008 |IT Service Management …...Mario F. Jauvin, MFJ Associates,and Adrian Cockcroft,Netflix This workshop focuses on computer system and network performance data

Choose one option from 1-7. Option 8 may be an additional option.

December 7 - 12, 2008 Paris Hotel • Las Vegas, NV

REGISTRATION FORM3 Easy Ways to Register!

1. Internet:www.cmg.org/register

2. Fax:856-401-1708

3. Mail:Computer Measurement Group, Inc.P.O. Box 8500-5545Philadelphia, PA 19178-8500

For more information call 1-800-4 FOR CMG or 856-401-1700

Membership Number Important: Please provide your Membership Number. New members will be assigned a number byCMG. If unsure, please leave blank.

Please Note: Your badge will read exactly as indicated on this form. Please print or type all information clearly. Keep a copy of the completed form for your records

Name:

Job Title:

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For Corporate Badges (options 6 & 7) indicate the person to receive CMG literature

Please include mail code

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Corporate Badges (options 6 & 7) will list company name as badge name

Please include country code

Your email address is required for a copy of the conference attendee list

q Please do not include my name for special offers or promotions from CMG partners.

CMG’08 Attendance Options: Please mark the appropriate option and price. Complete this form and return it to the address at the top of the form. To take advantage of theEarly Bird discount rate, your registration must be received at CMG Headquarters by the date listed below.

Registration Fees: Options 1-2 and 6-7 include attendance to all sessions, BOFs, Exhibitor Presentations, Exhibit access Tuesday-Thursday, Breakfasts and LunchesTuesday-Friday, and PARS (Options 3 & 4 include the same functions for those days registered). Options 1, 5 & 6 include attendance to the Sunday Workshops, Breakfast andLunch on Sunday. All registration options (EXCEPT options 6, 7, and 8) include a one year CMG membership for the year immediately following the conference.

Refund Policy: All cancellations must be in writing on company letterhead and must be received at CMGHQ by November 14, 2008. CMG will deduct the cost of a one-yearmembership plus a $150 processing fee from all refunds. No refunds will be issued after that date.

Cancellation: If the CMG conference cannot be conducted due to acts of God, war, government regulation, disaster, strikes, civil disorder, curtailment of transportation facilitiesor other emergencies making it inadvisable, illegal or impossible to provide the facilities or to hold the meeting, each prepaid registrant will receive a copy of the conferenceProceedings and any other gifts. Membership dues of pre registrants and other fixed conference expenses will be paid from the pre registration funds. Any remaining funds willbe refunded to pre registrants. CMG is not responsible for any other costs incurred by pre registrants in connection with the conference.

Special Meal Needs: q Vegetarian q Kosher

Option 1 Full Week Conference & Sunday Workshops $1,895.00q $2,095.00q $2,145.00q $2,345.00q Option 2 Full Week Conference Only $1,595.00q $1,795.00q $1,845.00q $2,045.00qOption 3 One Day Conf. q Mon. q Tue. q Wed. q Thu. q Fri. $575.00q $625.00q $640.00q $690.00qOption 4 Two Day Conf. q Mon. q Tue. q Wed. q Thu. q Fri. $975.00q $1,075.00q $1,100.00q $1,200.00qOption 5 Sunday Workshops Only $500.00q $500.00q $500.00q $500.00qOption 6 Corporate (shared) Badge - Full Week & Workshops N/A $2,095.00q N/A $2,345.00qOption 7 Corporate (shared) Badge - Full Week N/A $1,795.00q N/A $2,045.00qOption 8 Guest Registration: Breakfast and PARS tickets $350.00q

CMG’08 Printed Proceedings - 2 Volume (The Proceedings CD-Rom is included with registration) $60.00qITIL® Capacity Management Practitioner Course including ISEB Examination (Sat, Sun, Mon)* $1,850.00qTCP/IP Performance Management, Security, Tuning and Troubleshooting on z/OS (Sat, Sun, Mon)* $2,350.00q* Note: ITIL and TCP/IP courses must be taken along with Option 2 GRAND TOTAL

Registration after 10/10/08Member Non-Member

Early Bird by 10/10/08Member Non-Member

Payment Options: Full payment in US dollars, check, money order or credit card must accompany the registration form or the registration cannot be processed.q Check Enclosed (payable to The Computer Measurement Group, Inc.) q VISA q Mastercard q American Express

Credit Card #:________________________________________________ Expiration Date:______________ Zip Code:__________________

_______________________________________________ ______________________________________________________________Name of Cardholder (please print) Signature of Cardholder (signifies authorization to charge credit card account)Note: Monies paid to the Computer Measurement Group are not deductible as charitable contributions but may be deductible as ordinary & necessary business expenses. See your tax consultant for advice.

Page 25: HOT TOPICS FOR 2008 |IT Service Management …...Mario F. Jauvin, MFJ Associates,and Adrian Cockcroft,Netflix This workshop focuses on computer system and network performance data

Mark Your Calendar!CMG ’08 comes to Las Vegas December 7-12.

Register for CMG’08 and be on your way tounleashing the value of IT Service Management—andto mastering the challenges brought on by changesin business processes and the desire to streamlineand reduce computer resources across the enterprise.

Register today at www.cmg.org.

One of the great advantages ofattending a CMG conference is howmuch valuable, practical informationyou gain in every session.

Experience the passion, excitement and sophistication of the City of Light while visiting the entertainment capital of theworld. Visit Paris Las Vegas and be transported to one of Europe's most romantic cities while experiencing the heart of the famous Las Vegas Strip.

Computer Measurement Group, Inc.151 Fries Mill Road • Suite 104 • PO Box 1124Turnersville, NJ 08012

Log on to learn more www.cmg.org/agenda