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Hotel Registration

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Registration Process1. _____________________

2. _____________________

3. _____________________

4. _____________________

5. _____________________

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1. PreregistrationPre-Assigned Rooms

Block special requested rooms

Connecting, Non-smoking, ADAVIP Registration Area

Concierge Desk

Casino Services

Van Registration

Airline pilots

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2. Create Registration Record Name

Address

Telephone number Company affiliation

Payment method

SignatureUse as guest history record for

database marketing

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Guest Information Form

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Check-in

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Guest History

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3. Room & Rate AssignmentsReservation Status

Determines a rooms __________ availability

Group room blocks prevent check-inHousekeeping Status

Determines a rooms __________ availability

Room Status Discrepancy Housekeeping status differs from front desk

status

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Pre-assignments are automatically color-coded: guaranteed, not-guaranteed, in-house, and out-of-order

Room Chart

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Room Assignment

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Rate AssignmentRack Rate

The hotels standard, published rate

Other rates are discounted off the rack rate

Corporate Rate Provided to frequent business guests

Group Rate

Negotiated based on number of rooms

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Rate Assignment

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Room and

Food & Beverage PackagesAmerican Plan (AP)

The first American hotels differed from European hotels by

charging a fixed fee ($1 per day) for food and lodging. ______________________

Often used at Resorts

Modified American Plan (MAP)

_______________________

European Plan

_______________________

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4. Establish PaymentCashNo charging privileges

Personal ChecksDrivers license or credit card for guarantee

Credit Cards

Handle denial codes with care

Direct Billing

Companies & groups

Special Programs

Vouchers and certificates

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4. Issue Room Key Completes the registration process

Never announce the room number

Introduce the guest to the bellperson

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5. Fulfill Special RequestsTechnically, this is not the last step, it should be

done before the room is assigned

Pre-assign connection, adjacent & adjoining

May include requests for:

Location

View Bed type

Amenities

Try to sell ADA rooms last

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Guest Room Amenities

Smoke Detectors

Electronic Door Locks

In-Room Voicemail

Turndown Service

Amenity Percentage of Hotels

99%

80%

64%

18%

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Smoking Rooms

16%

20%

15% 15%15%

US Avg Chicago NY LA Miami

84% of the Hotel Rooms in the US are Non-Smoking

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Upselling Convince guests to rent rooms above standard rate

accommodations.

Identify guests needs and upsell to meet them.

Enhance value for guest while increasing hotelrevenue.

Incentive programs for employees.

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Room Status Definitions Occupied

Complimentary

On-change

Stayover

Sleep-out Sleeper

Skipper

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Room Status DefinitionsVacant and Ready

Out-of-order Lock-out

Due out

Check-out

Late check-out

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Hotel Room Types Single/twin (1%)

Double (7%)

Queen (22%)

Quad Suites (16%)

Double-double (36%)

King (34%)

Connecting rooms

Adjoining rooms Adjacent rooms