H1B Subraina Renee Emily Ho Mary Yoyo
s103124 s102633 s102590 s103179 s102642
HSKP111
PROJECT REPORT
Hous k ping P oj ctpo t fo
po t
i
nW i
1 Ap il 2011
IntroductionOur report is going to compare the housekeeping
departments of Pousad a de Mong-ha and Venetian Macao. Pousada de
Mong-ha is an educational hotel. The Venetian Macao is a resort
hotel. Our group received the answers from Venetian Macao and had a
field trip to Pousad a de Mong-ha. We visited the single room in
Pousada de Mong-ha and we also had a meeting with Ms. Idol kuan.
She gave us lots of information about Pousad a de Mong-ha.
Following is th co p
of th s two hot ls
1) The first question is when the hotel opened. Pous d d Mong-h
op n d to public sinc 1995. Th Veneti n Macao Reso t Hotel opened
in Aug 28th, 2007. As you can see, Pousada de Mong-ha opened twelve
years earlier than Venetian Macao. 2) The second question is how
many staff s total are there in housekeeping department. In Pousada
de Mong-ha, there are seven staffs in housekeeping depart ent.
Venetian Macao has about 1,000 team members. But, Pousada de
Mong-ha has 20 rooms and Venetian Macao has 3000 rooms. After our
calculation, we found that the Pousada de Mong-ha s staff ratio is
1: 2.8 but that of Venetian Macao is 1:3.
3) The third question is what positions are there in
housekeeping department. We are going to show you the difference in
the following form. Base on the form, we can see that scale of
Venetian Macao is much higher than that of Pousada de Mong-ha.
Pousada de Mong-ha Housekeeping Manager x1 Room Attendant x2 Linen
Room Attendant x4 Venetian Macao Director Assistant Director
Executive Housekeeper (PAD & Suite) Assistant Executive
Housekeeper Assistant Manager (Wardrobe) Duty Manager Supervisor
and Guest Service Agent4 The forth question is the room
configuration detail and individual types.
There are 4major room types in Venetian.
Royal
Typical suite with 1 king bed
Bella
Typical suite with 2 queen beds
Double of its size Rialto typical suite with 1 king bed
Double of its size to Verona typical suite with 2 queen beds
While in Pousada, there totally have 20 rooms in 3 room
types.
8 x Standard Room
8 x Deluxe Room
4 x Suite
5 Our fifth question asked for the number of rooms / units
workout by each Room Attendant every day.
In Venetian, there are
11 credits per room attendant.
In Pousada, there are Max 10 rooms per day. 6) The sixth
question is how many areas under the housekeeping department
managing & responsibility, and their names. For Venetian, they
are in charge of the cleanliness of all hotel suites, front of
house area (except non-property owned shops and restaurants), heart
of house area (except kitchen), laundry & linen and uniform. In
Pousada, they are in charge of the guestroom & linen Room.
7) The seventh question is what kinds of chemical are using in
guestroom for cleaning. In Pousada De Mong-ha Macau, they use
Ecolab same as mock housekeeping room . And in Venetian, the major
chemicals for daily usage are Multi Purpose Disinfectant Cleaner,
Window Cleaner and Air Freshener. We can see, in Pousada and
Venetian, they use almost same chemicals to clean guestrooms. 8)
The eighth question is how often of deep cleaning arranged in your
guestroom and on Public Area? What are those areas? Example: guest
area in p ublic washrooms cleaned by daily even by hourly. In
Pousada De Mong-ha, they will arrange the deep cleaning for
guestroom in weekly/monthly/yearly: Weekly Replace shower curtain,
clean lights, scrub bathroom title & grout Monthly High
dusting, exterior window cleaning, A/C vent cleaning Yearly Carpet
shampoo, sofa cleaning, sheer/heavy curtain cleaning, marble
polishing ...etc For the public areas inside the IFT campus which
is handled by Central Services. They have their own cleaning team.
But in Venetian, Quarterly Guest suite's deep cleaning included
dusting all furniture surfaces, vacuum underneath of furniture,
carpet Monthly Public area's deep cleaning included guest &
staff toilet, back of house staircase, staff toilet, floor
maintenance,
shampoo, marble polish, stripping duvet ceiling, ventilation and
etc. and pillow and send out for tumbling dry. Compare these two
hotels, in Pousada they arrange the deep cleaning at least weekly.
But in Venetian the guestroom deep cleaning is a quarterly project,
and the public area s deep cleaning is a monthly project. We could
see Pousada is more frequently to have the deep cleaning than
Venetian. It was because Venetian have too many guestroom and the
public area also very large. And for Pous ada they just have 20
guestrooms, the public area is also small, it s easy to clean. So
Pousada is even cleaner.
9) wha kind o Prop rty Managing System (PMS) in your department
. here are many default settin s a ailable in a uestroom onsists in
the Venetian Ma ao-Resort-Hotel in luded are mobile sleeper
transformer air humidifier Moreo er baby items in lude stroller rib
potty bathtub mil
bottle sterili er and mil bottle armer are also pro ided to the
uest too
10) Beside o guestroom defau t setting what kinds of guest loan
items available for the guest."
n ousada de Mon -Ha default settin s li e adaptor extension ord
umbrella bottle opener and utlery are pro ided Same as the Venetian
Ma ao-Resort-Hotel hild are baby basin and mil bottle sterili ation
are also a ailable for too! % $ " & " ! % $ # #" # #
T
#
11) How many type of linen in guestroom? How many in both bath
& living room? The Venetian Ma ao-Resort-Hotel obtains totally
11 types of linen in a typi al bath room hi h in ludes fi e types
for bathroom and six types per bed ousada de Mon -Ha has a total of
10 types of linen per one uestroom fi e types per bed linen and
also fi e types for bath linen3 0 ) 1 ) 0 2 ) ' 2 ' ( ' '
12) Do you have n-Premise-Laundry work shop? The Venetian Ma
ao-Resort-Hotel and ousada de Mon -Ha both ha e used the0
ser i es of an off-site laundry ser i e rather than On-
remise-Laundry1
13) How many Par of linens do you have for current operation
& storage?
)
2
1
')
' 4
')
In Venetian, the par level is about 4 par for daily operating
linen and in Pousada, it s about 8 par. our group think that
venetian should Add more par of linen in case of emergency. 14) How
could you manage staffs succe ssfully as keep up their morale? More
communication to learn each other, identify the strengthens or
weakness of the staff in order to provide suitable training or
instruction, give compliment in right time 15) What else I should
know as failed to raise it up ? Definite you need a larger data
storage if you want to cover everything in Housekeeping
operation.
RecommendationAlthough Pousada is much smaller in size, it has
won Michelin recommendation for the third year running! These two
hotels provide guests with perfect housekeeping services.
ConclusionHousekeeping departments of Pousada de Mong-ha and
Venetian is very differ in the structure. Venetian Macau is a hotel
with modern housekeeping style while Pousada de Mong-ha keeps the
ordinary structure. It can be easily seen from the usage of
Operating system. What s more, Venetian Macau is much larger than
Pousada de Mong-ha in size, but they are all su ccessful in
operation.
