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How The Role Of The EA Has Evolved & Changed. Narrelle Matthey Executive Assistant to the CEO Asia Pacific Europe & America ANZ. Agenda. Evolution The role Education Expansion Your future. Evolution - technology. Evolution – attitudes. Evolution – now. Agenda. Evolution The role - PowerPoint PPT Presentation
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Narrelle Matthey
Executive Assistant to the CEO Asia Pacific Europe & America
ANZ
How The Role Of The EA Has Evolved & Changed
Agenda
• Evolution
• The role
• Education
• Expansion
• Your future
Evolution - technology
Evolution –attitudes
Evolution –now
Agenda
• Evolution
• The role
• Education
• Expansion
• Your future
Typical job description• Provide secretarial & administrative assistance to the CEO – including email
management & PowerPoint
• Co-ordinate & organise daily/annual meeting schedule
• Co-ordinate & arrange detailed domestic & international travel itineraries
• Maintain accurate administrative, record keeping & filing systems
• Manage all incoming correspondence including e-mails, faxes, internal & external mail
• Project co-ordination & administration
• Extensive client liaison both internally & externally
GE CEO & Managing Directors survey ATTRIBUTES
1. Trustworthy
2. Positive “can do” attitude
3. Proactive
4. Professional
5. Approachability
6. Confident
7. Diplomacy
8. Discretion
9. Energetic
10. Willingness to learn
SKILLS
1. Attention to detail
2. Communication skills
3. Anticipation
4. Good written & verbal communication
5. Sense of urgency
6. Time management
7. Organisation
8. Diary management
9. Prioritisation
10. Advanced technical skills ie. Outlook, PowerPoint
Ultimately…
• Understand your manager’s priorities – does he want to be interrupted at home / on holiday, whose calls should be taken?
• You are the “window” to your manager – how you are perceived & how you perform have a direct impact on how the boss is perceived & performs
• The EA’s of today don’t just “do”, they think. They need to be well-rounded, well-read, & stay on top of what’s happening in the business world
• Dress the part – “clothes make the man” (Mark Twain)
• Develop that rapport/relationship with your manager so that you can provide input & not be another “yes” person
• Be a role model for other assistants in the business
• Keep confidential information confidential, don’t gossip
Agenda
• Evolution
• The role
• Education
• Expansion
• Your future
• Entrepreneurial approach
• Demonstrated experience
• New skill sets & responsibilities
• Specialised roles
Requirements going forward
Who will get the job?
• Those who master technology
• Effectively use their interpersonal & communication skills
• Have the ability to track & organise & be creative in solving problems
• Have the willingness to learn, grow, & accept challenges
Education
• Swinburne University Victoria: Graduate Certificate of Business
• Australian Institute Of Management NSW: Diploma of Business (Personal Assistant Development Program)
• Academies Australia NSW: Certificate III in Business Administration
• Queensland TAFE: Diploma of Business Management
Agenda
• Evolution
• The role
• Education
• Expansion
• Your future
Expansion
• Understand your Manager’s priorities, & therefore your company’s
• Look for other challenges, don’t become complacent
• See yourself as an active member of the team, not just “the go-pher”
• See yourself as your Manager’s “business”
partner
• Be proactive, not reactive
Skills required
• Leadership
• Problem-solving, solutions-driven approach
• Project management
• Team building
• Multi-tasking
• Communications/public speaking
• Board interaction
Performance review time
• Start collecting data –
• 360-Degree feedback
• Be confident of your accomplishments
• Do not assume your Manager knows or understands the steps it takes to accomplish a task or the difficulties overcome to create a success
Keep compliments from others Show detail involved when a meeting needs to be
changed On a normal day, I ………………
Agenda
• Evolution
• The role
• Education
• Expansion
• Your future
It’s all about “me”
• You are an integral part of your Manager’s team
• You provide a unique talent that no-one else within that team can
• Communication is your fundamental key to success
• You control & are responsible for your own life, both personally & professionally
Remember
“Ability is what you’re capable of, motivation determines what you do, attitude determines how well you do it” - Lou Holtz
The key is having the ability to view your job as:
• Nothing is below me
• Nothing is above me
• No task is too small
• No task is too large
Future….. not that far away
Narrelle Matthey
Executive Assistant to the CEO Asia Pacific Europe & America
ANZ
How The Role Of The EA Has Evolved & Changed