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How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

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Page 1: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend
Page 2: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

1

This brochure provides you with general information about the Rules for Supply of

Electricity that specify the terms and conditions of a contract between customers and

TEPCO, as well as some instructions for the use of �

electric service. Please read this brochure carefully.�

If you have any questions about electricity �

supply service, please don't hesitate to call us �

at the phone number given on the back cover �

of this brochure.�

Please note that not all of us are able to speak �

English. So if you do not speak Japanese, �

it may be helpful to ask a Japanese friend �

to call for you instead.

Contents

Instructions About Voltage and Frequency

page 2 How to Apply for Commencement of Electricity Service�page 2 Filling out the Application Form�page 3 How to Read the Notice of Electricity Consumption�page 4 How to Pay Your Electricity Bill�page 4 How to Read the Voucher�page 5 What to Do When The Electricity Does Not Turn On�page 7 Inform TEPCO In Advance When You Move Out�page 7 Information About Electricity Supply Service Contract�page 8 How to Calculate Your Electricity Bill�page 9 Other Rate Categories and Electricity Charges

The electricity we deliver to you is transmitted at a normal voltage of 100 or 200V and at a frequency of 50 Hz.� If you use foreign-produced electrical appliances from abroad, be sure to check their indicated voltage and frequency to see if they are suitable for use in Japan.

Page 3: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

2

Please try the following four steps at your new home.

Please Fill out the Application Form

How to Apply for Electricity Service

A Panel board B Ampere breaker�C Leakage circuit breaker D No-fuse circuit breaker

B C D A

B

C

D

1 Push the ampere breaker switch to the "ON" � position.�2 Push the leakage circuit breaker switch to the "ON" � position.�3 Push the no-fuse circuit breaker switch to the "ON" � position.

Please fill out the following blanks �from 1 through 4 without fail, 5 if you can.1 Name of applicant�2 Telephone number of applicant�3 Address of home where electricity is used�4 Date of starting electricity usage (date of moving in)�5 Reading of the watt-hour meter

Enter information 6 , 7 and 8 if the �person who will use the electricity is �different from one who will pay the �electricity bill.6 Name of person who pays the � electricity bill�7 Telephone number of the person who � pays the electricity bill�8 Address to where the bill should be sent

4 Fill out the application form for usage of electricity and send it in a return envelope to TEPCO.

The panel board is usually installed at the main entrance or bathroom.�The ampere breaker may not be installed.

If the electricity does not turn on after completing the above operations or if the application form for usage of electricity is not found at your home, please call us at the phone number given on the back cover of this brochure.� If the electricity does not turn on, we will soon send a TEPCO representative to your home.

136 78

910 11 12

45

2

Please fill out the following blanks� through when you preter electricity �bill to be charged directly to your bank �account.

After filling each blanks, please send �the application form back by envelope �return.

9

9 12

10The name of the account holder�The name of the bank �The branch of the bank �Account number

1112Please sign the �

second page

Page 4: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

3

How to Read the Notice

How to Read the Notice of �Electricity Consumption

We check the meter installed at your home every month and send a �"notice of electricity consumption".� The notice of electricity consumption also serves as a receipt if your �electricity bill is paid via the account transfer system.� The notice of electricity consumption indicates your monthly electricity �consumption and the amount to be billed. This is not a bill, so it cannot �be used to pay for your electricity.

1 Electricity consumption� 2 Amount to be billed� 3 A breakdown of the amount to be billed� 4 Planned date of account transfer� 5 Telephone number of TEPCO customer center� 6 Customer number� 7 Your present contract ampere� 8 Receipt for payment of electricity bill � through account transfer� 9 Payment received in the previous month� 10 Billing period for the month indicated � 11 Address of the electricity use

1

8

9

6

5

7

2

11

10

3

4

※As of April,2007

Page 5: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

4

You can pay your electricity bill through account transfer payment. If you wish to use �this payment method, please see below for filing an application for account transfer. �Otherwise you will be required to pay your bill using a payment voucher.

How to Read the Voucher

How to Pay Your Electricity Bill

1. Account transfer payment

2. Payment by voucher

Monthly electricity charge will be paid automatically out of your bank or post office account. �Your application for this payment method will be accepted at the following locations: �(We will send you an application form upon request.)�● A bank or a post office where you have your own account�● Customer counter of your nearest TEPCO sales office

We will send you a payment form as shown below. You can use this prescribed form to pay �your electricity bill at the following locations:�● The nearest post office�● The nearest bank or convenience store where the payment of electricity bills are accepted�● Customer counter of your nearest TEPCO sales office

Notice of electricity consumptionThe copy to be kept by the bank, �postoffice, or convenience store �where you paid the bill

Certificate of payment receipt�(When you paid at a post office)

Certificate of payment receipt�(When you paid at a bank or �convenience store)

2 4 6 1

234

5

6

1

1 Billing month�2 Amount billed

3 Consumption tax, etc.�4 Name of person who�4 pays the electricity bill

5 Telephone number of TEPCO customer center�6 Deadline for payment

※As of April,2007

Page 6: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

5

When the electricity does not turn on, please call the TEPCO customer center.�

When you call, please tell us your address, name, phone number, and what you determine to be �the cause of blackout. Make sure all electrical appliances are unplugged, except for room lighting.�

[ When you investigate the source of the problem yourself, do as instructed below. ]

What to Do When The Electricity Does

Tighten it or replace it with a new one.

A light bulb, a fluorescent light or a glow �lamp is loosened or burned out.

The power is off in specific parts of your home.

One single lamp or appliance has gone out. The power is out in one entire room.

Replace it with a new one.

An electric cord is broken.

Remove it out of the receptacle, and �reconnect it.��

A plug is poorly connected.

The no-fuse circuit breaker is out because electrical appliances have been used beyond the rated capacity.���Remove the affected appliance plug from the socket and push the distribution circuit breaker switch to the ON position.��

Page 7: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

6

Not Turn On

The power is off in your entire home. The power is out in your home and in your neighborhood.

Read below.

The leakage circuit breaker has gone �out.

Ampere breakers have activated because the total ampere of the appliances in use is greater than that of your contract.���Turn off some of the appliances in use and switch the ampere breaker back to the ON position.

When the power is out in your neighborhood� A power failure may have occured because our electric service facilities have broken down due to a typhoon, lightning or a traffic accident. In such a case, turn off all electrical appliances, except for room lighting, as a safety precaution when the power is back on again.� If the power goes back on in every home in the neighborhood except your own, please carry out the same operations as you would do when the leakage circuit breaker has activated.(please see below) If these operations fail to work, contact your nearest TEPCO customer center. We will send a representative to your home.

What to do when the leakage circuit breaker has activated

Please call us at anytime for assistance.��If you want to do yourself:�1. Make sure first that the leakage circuit breaker � is switched off.�2. Turn off all the no-fuse circuit breakers.�3. Make sure that the ampere breaker switch is � in the ON position.�4. Switch on the leakage circuit breaker.�5. Turn on the no-fuse circuit breakers one by one. Ampere �

breakerLeakage �circuit breaker

No-fuse �circuit breaker

Page 8: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

7

Inform TEPCO In Advance �When You Move Out

Information About Electricity �Supply Service Contract

Please call us in advance when you have a definite date to move out. A TEPCO representative will visit your home on that day to stop the electricity.� When you call us, please indicate you will be moving out of the present house and let us know your customer number and your name as stated in the "notice of electricity consumption" or on a receipt. Also please inform us of your present address and how to pay your last electricity bill.� The your last electricity bill may be paid on the last day in your current residence. The bill may also be sent to your new address. Or it may be paid from your bank account if your normal electricity bill is paid by the account transfer system. Please indicate which method you want when you call us.

A Residential customer's contract will be classified as Meter-Rate Lighting B or C.

Meter-Rate Lighting B

You present contract ampere is distinguished by the color of the ampere breaker.

[ How to change your contract ampere ]

A contract ampere will be determined according to the size of an electric current (ampere) as used �by a customer. In this case, the ampere breaker will be installed in a customer's home so that the �current will be cut off automatically if electricity is used beyond the contract ampere.

To change or increase the present contract ampere, contact your nearest TEPCO customer center �and tell them your desired contract ampere. A TEPCO representative in charge will visit your home at �an appointed day and change the ampere breaker. The ampere breaker can be replaced free of charge.

Meter-Rate Lighting C A contract ampere will be determined according �to the volt-ampere of a main circuit breaker �installed at a customer's home or the number �of branch circuits.

Contract ampere 10A �

�¥273.00

15A�

�¥409.50

20A �

�¥546.00

30A�

�¥819.00

40A �

�¥1,092.00

50A �

�¥1,365.00

60A�

�¥1,638.00

Demand charge(Rate,tax included)

Page 9: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

How to Calculate �Your Electricity Bill

Monthly electricity rates are the sum of demand charge and energy charge, etc. Demand charge will be determined by the contract ampere or contract power, while the energy charge will be calculated according to energy consumption.� The energy charge to be adjusted under the fuel cost adjustment system*, however, will be the sum plus or minus the fuel cost adjustment amount.� *The fuel cost adjustment system is designed to meet changes in recent fuel costs, so that electricity rates will be adjusted automatically every three months according to certain standards if the cost of fuels, such as crude oil, LNG (liquefied natural gas) or coal, rises or falls due to fluctuations in the foreign exchange rate and energy prices.

You are requested to pay your electricity bill within 30 days counting from the day your meter is read. If failure of payment exceeds 50 days, the electricity in your home may be stopped as stated in a prior notice.��

Formula for calculation of electric charges

Demand�charge

Energy �charge�rate

Monthly�energy�

consumption

Fuel cost�adjustment�rate

Monthly�energy�

consumption

②Energy charge Fuel cost adjustment amount

☆ Payment term

If the last payment day has passed and you fail to pay your electricity bill, we may charge overdue interest to the amount of the number of days following the payment date to the day on which you actually pay the bill. The overdue interest shall be a sum determined by multiplying the net charge for payment covered by the calculation of such interest by 10% per annum (for the purpose of such calculation, all years, including leap years, shall be considered to have 365 days each).

☆Overdue payment

×� ±� ×�+�

①�

※If there is no electricity usage whatsoever, the demand charge will be halved.

8

Page 10: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

9

Rate of Meter-Rate Lighting (Monthly) Under Meter-Rate Lighting, the energy charge is divided into three blocks so that a higher rate will �apply as energy consumption increases.

[ Other Rate Categories and Electricity Charges ] Other Contract Categories and Applicable Electricity Rates

Night-Only Service This contract applies if you use electric water heaters, thermal storage floor heating systems and �other similar appliances. Electric service under this contract is available at night only but at lower rates.� Night-only service is provided under two different types of contracts: Night-Only Service B and �Night-Only Service II.

Low Voltage Power Service[ This contract is intended for the use of large electric appliances, such as for large coolers, at home. ]

[ Summer refers to a period from July 1 through September 30 of each year. ]

Contract category Unit Rate,tax included(¥)�

273.00�

409.50�

546.00�

819.00�

1,092.00�

1,365.00�

1,638.00�

17.87�

22.86�

24.13�

216.30�

273.00�

17.87�

22.86�

24.13

(per contract)�

(per contract)�

(per contract)�

(per contract)�

(per contract)�

(per contract)�

(per contract)�

1kWh�

1kWh�

1kWh�

(per contract)�

(per contract)�

1kWh�

1kWh�

1kWh

10A�

15A�

20A�

30A�

40A�

50A�

60A

First 120kWh (1st block rate) �

Over 120kWh up to 300kWh (2nd block rate) �

Over 300kWh (3rd block rate)

Meter-Rate�

Lighting B

Demand charge

Energy charge

Minimum monthly charge

Demand charge

Energy chargeMeter-Rate�

Lighting C

First 120kWh (1st block rate) �

Over 120kWh up to 300kWh (2nd block rate) �

Over 300kWh (3rd block rate)

315.00�

9.17�

210.00�

8.22

1kW�

1kWh�

1kW�

1kWh

Demand charge�

Energy charge �

Demand charge�

Energy charge

Night-Only Service B�From 11 p.m. to 7 a.m. on the next day

Night-Only Service II�From 1 a.m. to 6 a.m.

Contract category

1,071.00�

13.20�

12.16

1kW�

1kWh�

1kWh

Demand charge�

Energy charge Summer �

The others

Low Voltage Power Service

Contract category

Rate,tax included(¥)�Unit

Unit Rate,tax included(¥)�

Page 11: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

10

Time-of-Day Lighting Service (nighttime 8-hour type) (Otokuna-Night 8) &�Time-of-Day Lighting Service (nighttime 10-hour type) (Otokuna-Night 10)

Time-of-Use Lighting Service (Denka-Jozu)

[ Summer refers to a period from July 1 through September 30 of each year. ]

Time-of-Day Lighting Service is suitable if you use electricity services mainly at night or use electric water heaters, thermal storage floor heating systems and other similar appliances. This service prepares two different charge rate tables for "day hours" and "night hours". For Time-of-Day Lighting Service (nighttime 8-hour type) (Otokuna-Night 8), "night hours" , when a lower rate will be applied, is a time period of 8 hours, and for Time-of-Day Lighting Service (nighttime 10-hour type) (Otokuna-Night 10), "night hours" is a time period of 10 hours.

Time-of-Use Lighting Service (Denka-Jozu) is available for customers using electric water heaters, thermal storage floor heating systems and other similar appliances; and is recommended for electric kitchen owners. This service has different types of daily charge rate tables for "Day hours", "morning and evening hours" and "night hours" as well as "summer" and "other seasons" each year.

Contract category Unit

Time-of-Use�Lighting�Service�(Denka-Jozu)

1,260.00�2,100.00�

¥2,100.00 + ¥273.00 x (Contract capacity - 10 kVA)�33.37�28.28�

23.13��9.17����

306.60

�Demand�charge���Energy�charge���

Discount���Minimum monthly charge

For 6 kVA or less�For 7 kVA - 10 kVA�For 11 kVA and over�Day hours��Morning and evening hours�AM7:00~AM10:00 / PM5:00~PM11:00�Night hours PM11:00~AM7:00��

���Summer�Other seasons

(per contract)�- ditto -�- ditto -�1kWh�- ditto -�

- ditto -��- ditto -����

(per contact)

AM10:00~�PM5:00

A discount of ¥241.50/kVA for five-hour-energized appliances�A discount of ¥136.50/kVA where energization-controlled (microcomputer-controlled) nighttime thermal storage type appliances are used�For fully-electrified homes, a 5% discount from the energy charge for Time-of-Use Lighting Service (Denka-Jozu) (excluding day hours in summer) ��

A discount of ¥241.50/kVA for five-hour-energized appliances�A discount of ¥136.50/kVA where energization-controlled (microcomputer-controlled) nighttime thermal storage type appliances are used

Contract category Unit

Time-of-Day�Lighting Service �(nighttime 8-hour type)�(Otokuna-Night 8)

Time-of-Day�Lighting Service�(nighttime 10-hour type)�(Otokuna-Night 10)

1,260.00�2,100.00�

�21.87�28.07�29.64�9.17���

306.60�1,260.00�2,100.00�

�23.87�30.74�32.48�9.48����

306.60

(per contract)�- ditto -�- ditto -�1kWh�- ditto -�- ditto -�- ditto -���

(per contract)�(per contract)�- ditto -�- ditto -�1kWh�- ditto -�- ditto -�- ditto -����

(per contract)

¥2,100.00 + ¥273.00 x (Contract capacity - 10 kVA)

¥2,100.00 + ¥273.00 x(Contract capacity - 10 kVA)��

Up to 1st 90 kWh (1st block rate)�Over 90 kWh to 230 kWh (2nd block rate)�Over 230 kWh (3rd block rate)

Demand�charge���Energy�charge���Discount�

Minimum monthly charge�

Demand �charge���Energy�charge�

��Discount��Minimum monthly charge

For 6 kVA or less�For 7 kVA - 10 kVA�For 11 kVA and over�

Day hours���Night hours PM11:00~AM7:00����For 6 kVA or less�For 7 kVA - 10 kVA�For 11 kVA and over�

Day hours���Night hours PM10:00~AM8:00

Up to 1st 80 kWh (1st block rate)�Over 80 kWh to 200 kWh (2nd block rate)�Over 200 kWh (3rd block rate)

AM8:00~�PM10:00

AM7:00~�PM11:00

Rate,tax included(¥)�

Rate,tax included(¥)�

A discount of ¥42.00/kVA for eight-hour-energized appliances�A discount of ¥283.50/kVA for five-hour-energized appliances�A discount of ¥178.50/kVA where energization-controlled (microcomputer-controlled) nighttime thermal storage type appliances are used

Page 12: How to Apply for Electricity Service - TEPCO · Please note that not all of us are able to speak English. So if you do not speak Japanese, it may be helpful to ask a Japanese friend

If you don't understand your contract category or capacity,�please call the nearest TEPCO customer center. If you have any inquires to make, �

please let us know your customer number so that we will be able to quickly handle your inquiry.

Please call the following :

2008.9