How to Become a Business Operations Management Specialist… · …the price and potential losses can be massive. The hard-earned sales and profits earned are quickly flushed away

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Copyright 2016. All rights reserved. Ethan Hathaway Co. Ltd.

How to Become a Business Operations Management

Specialist…

…introducing the Certified Business Operations Management Specialist (CBOMS)™ – NEW!

When you finish this training, you’ll have a proven blueprint for

Running an Efficient and Air-Tight Business (Unit) …No matter what size business or industry you’re in

You’re the Captain of the Business Engine Room If a CEO is the Captain of the ship, then as an Operations Manager, you’re the Captain of the Engine Room that makes the ship move.

According to PwC, two thirds of businesses look to cut costs but less than 30% of these businesses will hit their goals.

So, how do you create operational efficiency that is sustained over time, without sabotaging your customer’s experience and stifling innovation and growth for your business?

FACT: ALL Businesses

(whether small, medium or large) and regardless of industry

need Business Operations Managers …but most “Operations Management” courses don’t take into account real-life situations and are pretty boring and dry.

This course is purely practitioner-based.

Let me ask you this:

“Would you want to have a surgeon who’s only READ about how to perform surgery or would you rather have the surgeon who’s performed hundreds of surgeries?”

The answer is pretty clear (I hope…).

The Price of Poor Operations Management (or Mis-Management)… …the price and potential losses can be massive.

The hard-earned sales and profits earned are quickly flushed away with poor operational management. You need to lay-off staff (which is an awful job), you start cutting back on benefits and morale of your entire team starts sinking like a block of concrete to the bottom of the ocean.

I don’t think I have to sell you on the importance of good operations. If you’re reading this, you already know it is an essential element of ANY business, because operations management:

• Is the engine that makes your business hum and run smoothly day-in and day-out • Is the glue that holds all the different functions in your business together • Ensures your hard-earned money doesn’t go to waste

Certified Business Operations Management Specialist (CBOMS)™



The Economist Intelligence Unit carried out a study where it has been estimated that more than 60% of major corporate strategies are not successfully implemented.

This training also helps to bridge that gap.

Most Operations Management Courses & Books are Boring and Too Academic… …I know a lot of Universities have Operations Management programmes but one thing I hear repeatedly is that these programmes are too academic and dare I say it, “boring”.

Ethan Hathaway’s CBOMS™ programme is developed and taught by experts who are specialists in this field and consulting and working with business executives in operations roles on a daily basis.

Because what you read in a text book NEVER translates one-hundred percent into the real world.

Imagine This…

…imagine having the confidence to take on ANY obstacle head-on, knowing you’ve got the skills and a supporting network of peers to lean on for help whenever you need. Imagine being THE go-to person for both your boss and staff because you’re known to get things done and done right.

Ethan Hathaway Is Different, Here’s How: There are LOTS of training providers in the market, so why choose Ethan Hathaway? Ethan Hathaway has established itself as a reputable training partner for over a decade to top companies all over the world. Our training products are “practitioner” and “real-life” focused. Our instructors and mentors go through our “gauntlet” interview process before being selected and included in our Faculty. Unlike other low-cost providers who just copy a course outline and/or use interns or researchers to come up with the content and find the cheapest instructor who says “Yes” to teach the course. Our philosophy is to make YOU as valuable as can be both in your career and your employer. Ethan Hathaway is also a British Accreditation Council (BAC) accredited international Centre. To become BAC accredited, we undergo a rigorous assessment to show our devotion and commitment to ensuring we provide YOU with a quality training result. Not many other training providers can say they have gone through this process or commitment.

BAC Accredited Ethan Hathaway is Accredited by the British Accreditation Council (BAC) for Independent Further and Higher Education as an International Centre




Who Should Attend? � Operations managers � Customer Service Managers � Department Heads � Human Resource Managers � Business Owners � Managing Directors � Any professional in charge of operational functions

Why Should You Get Certified? If you’re an individual… …this certification gives you a leg up on the competition. Unlike any other Manager, you’ll have a certificate AND badge to prove your Operations Management expertise from a source that is trusted by global businesses – which is what REALLY counts. More importantly, it will make you a better Operations Manager. So, if you want to:

• Move up the ladder in your career (or start/change careers)

• Have something tangible to show your dedication in your own self-development

• Add new skills to your toolset to leave your competition behind and step up the ladder in pay grade…

…this course and certification is for you.

If you’re a Business Owner, Director or CEO… …there’s a chance you don’t need to get certified, but… …your team should get certified. Why certify your team? Here’s a few good reasons:

• Improve your reputation as an employer for being a great place to work because you invest in your staff development

• Have peace of mind your Operations Managers have a standardised level of skills and competency.

If you’re taking the course for yourself, there’s no obligation to get certified, you can also just take the course itself. Either way, this training gives you value for a crucial part of your business.




Course Details & AgendaHow to Execute Your Business Strategy

• How to close the gap between your company’s strategy and executing the strategy

• The importance of effective strategic leadership • How to identify and avoid obstacles that stop you from

executing strategy • Looking at Strategy Execution as a process instead of an

action • Discover the “10 Step Process Programme” • How to apply the “8 Step People Programme” in your

company • Introduce you to the Balanced Scorecard and 7 “S” Model

Methodologies Business Performance Management

• Profit, Profitability and Cash • Understanding your customers • Understanding operational gearing • Principles of Effective Cash Management • How to measure Operational success and KPI’s

Reducing Costs & Supply Chain Management

• Reducing Costs and Improving Cash Flow in the External Supply Chain

• Reducing Costs and Improving Cash Flow in the Internal Supply Chain

• Working Capital in the Company

Introduction to Service-Level Agreements (SLA’s)

• Service Level Agreements (SLAs) for Internal Business Services • Service Level Agreements to shared services SLAs– Supporting Mission & Strategy Achievement • Format and Structure of The SLA

Operations as a Profit Center – Growing the Business with Better Operations

• The Business and Economic Environment in which the Company Operates – Opportunities, Risks and Constraints

• Using Root Cause Analysis to Find Inefficiencies and Blockages • Performance Reviews & Appraisals

How to Effectively Lead & Motivate Your Team

• How to communicate effectively with your team • How to align business performance with staff performance

What Clients Say About Ethan Hathaway

"...we have good materials to take away and review. I now know more than what I knew before I came to the course which was my overall goal." - Paul Fouracre, IBM

"The course is great and I found it useful for myself..." - L.M., Antam, Indonesia

"Great view of M&A and lots to learn in M&A field." - K.A., Pertamina, Indonesia

"It gave me goode sense of where I need to study further & the means to do so...The instructor is very knowledgeable and experienced." - J.K.J., Samsung Life, South Korea




CBOMS ™ Exam (via Online) - *Optional: Certification exam is optional. Only if you want to get certified do you need to take the exam.

Non-certified attendees receive a Certificate of Completion for: Business Operations Management

Discover How to Turn Your Operations into a Well-Oiled Machine Here’s what you gain with the Certified Business Operations Management Specialist (CBOMS)™ training:

� Discover how to bridge the gap between your company’s strategy and actually executing it properly � How to put a plan in motion quickly and efficiently � Understand why execution is as important as the strategy � Improve your business system thinking approach � How to manage and improve your business operations using key metrics and indicators � How to measure the performance of your SLA’s � How to use SLA’s to achieve your business objectives � How to benchmark services and establish world class standards so you set a high-standard of service

delivery � How to turn your Operations into a profit centre and contribute to bottom-line revenue

What do past clients say about Ethan Hathaway? "It gave me a wide range of tools and increased my confidence in my capability to manage projects." - P.L., Finance & Operations Officer "Why did I choose to attend this course? It was recommended by a colleague and senior management. Internet research proved Ethan Hathaway is a very good institute." - T.R., Supply Chain Manager, Award Technology, UAE. "Frankly, it's an awesome training course it was the most useful course I have. The case study and demonstrations of the topic is directly issued by the simplest way, thanks all. Frankly, follow up from customer service is awesome even before registered to the course you only have to think and ask and they immediately answer." - A.S.A.M., Procurement & Tenders Manager Assistant, PGNiG, Egypt




What You Get with the Live Course:

Expert Coaching You get 4-full days of expert coaching valued at $24,000.00

Digital Reference Pack You receive a digital course reference pack with notes and resources to take home with you (value of $200.00).

Meet Your Peers Meet other professionals from around the world in an intimate setting so you can make REAL connections unlike that of a large-scale event (value $$495.00)

Limited to 25 Seats Only Most courses pack in as many people as possible (how many have you seen actually tell you the exact number seats are available?), but our is strictly limited to a maximum of 18 people – so you get high-level & personalised attention

Private Discussion Group You’ll be invited to join our private members-only professional group on LinkedIn (value $479.64)

Certificate of Completion After completing the training, you receive a gold-embossed Ethan Hathaway certificate of completion to mark your achievement.

Total Value Your Receive From This Course Is $25,174.64 What You Get with the Online / Distance Learning Course: If you can’t make it to any of the scheduled live sessions, we also offer online/distance learning sessions for those who do not have time or cannot attend the live sessions. (*Note: the online version may vary slightly from the live course content).

How It Works • The course lectures and tutorials are delivered via online videos. • Each video lesson is released at scheduled times for the duration of the scheduled distance learning

sessions. • You will have access to the course for up to 90-days from the start date (on average it takes most

distance learning attendees about 6 weeks to complete the course).

Expert Instructor You get the same expert instruction valued at $24,000.00

PDF Reference Pack You have access to downloadable PDF reference notes and resources to take home with you (value of $200.00).

On-Demand Video Approximately 8 hours of on-demand video lessons from our expert instructor. So you may watch the videos as it suits your schedule.

Q&A Webinars There are a number of schedule questions and answer (Q&A) webinars to answer any questions you may have about the lessons. You will be notified when each Q&A webinar is scheduled so you may submit your questions. The Q&A webinars are recorded for you to review at your own time as well.




Private Discussion Group You’ll be invited to join our private members-only professional group on LinkedIn (value $479.64)

Certificate of Completion After completing the training, you receive a digital Ethan Hathaway certificate of completion to mark your achievement.

If you successfully pass the Certification Exam, you also receive:

Digital CBOMS™ Badge This digital badge designates you as a Certified Business Operations Management Specialist (CBOMS)™, which you may use on business cards, resumes, LinkedIn profiles, website profiles, email signatures and more. To continue using your badge, you must renew your membership certification each year.

Digital CBOMS™ Certificate In addition to the Certificate of Completion for the course in general, if you successfully pass the Certification exam, you also receive a digital downloadable/printable CBOMS Certificate to mark your achievement.

EH Brain Trust Library Access As part of your successful certification, you also receive a 12-month’s access to the EH Brain Trust library which gives you on-going webinars on issues like How to Build a Powerhouse Team, How to Recruit Top Talent and more. You receive access as long as you renew your membership fee and CBOMS™ status.

Members Only Discounts In order to keep your status as a CBOMS™ in good standing, you need to regularly take Continuing Professional Development courses. You will be eligible for members only discounts for Ethan Hathaway events and courses to help keep up with your requirements.

Your Investment Is… We could charge $10,000 and it would still be of value because think of all the financial returns you gain from knowing how to manage your business operations like a well-oiled machine.

But you won’t need to invest anywhere near this amount…

…the investment is only $3997 (or $1590 for the online course).

You get at least $25,174.64 of value for just $3997.

But I like to reward people for acting quickly, so If you book your seat before the Super Early Bird deadline, your investment drops to just $3198 (save $799.00).

At the regular fee, it comes to just $10.95 per day (or just $4.36/day for the online course)…the price of a nice lunch!




Just 25 Seats… …the live course is limited to only 25 seats and we send out an announcement of this course to our internal list of 97,439 contacts in our database (this doesn’t even include new contacts we add to our list through external advertising & promotions too).

So, don’t wait on this.

Registration Closes On… …the doors close on enrollments 3 weeks prior to the start date of your chosen session or if all twenty-five seats are gone, whichever comes first.

Conduct this course in-house If you want to run this course internally or for your clients you can save yourself time and money. Contact us for a no-obligation proposal: Email: [email protected]

BOOK YOUR SEAT TODAY BY COMPLETING THE FORM ON THE NEXT PAGE




Yes, register me for the Certified Business Operations Management Specialist (CBOMS)™. Please choose a session:

� Online Self-Study Course Regular fee: USD999 per user

Limited-Time Only: USD499 per user � 20 course modules

� Downloadable notes & resources

� Anywhere-access with an Internet-enabled device

� Unlimited access to online course lessons (no time limits)

� Get immediate access to the core course lessons

� Certification exam (two attempts included)

X Instructor Q&A session to answer your specific questions (*for duration of your selected scheduled

session)

If you successfully pass the certification exam:

� 1st Year's Charter Membership

� Displayable & shareable digital badge

� Certification certificate � 12-months access to EH Brain Trust online

library

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Methods of Payment Please choose your method of payment: � 1.Telegraphic Transfer (***Preferred and fastest method) Bank details will be provided with the invoice upon registration. � 2. Credit Card -Credit card payment form will be sent to you with invoice upon registration. (Mastercard and Visa accepted only) *We reserve the right to turn away delegates who have not settled payment (or sent proof of payment) before the start of the course. 2 Quick & Easy Ways to Register Email: [email protected] Web: www.ethanhathaway.com

� I require an additional hardcopy invoice to be mailed to me (Otherwise invoices are usually sent by email or fax) � I require invitation letter for a travel VISA � I have special dietary requirements Please list your dietary requirements Ref. W




Terms and Conditions All cancellations must be received in writing 30 days prior to the start of the course with acknowledgement from Ethan Hathaway. Course fees must therefore be paid in full if a cancellation occurs within 30 days of the start of the course. We are always happy to welcome a replacement onto the course. Kindly send us written notification of your replacement by email, fax or telephone. Written cancellations received 30 days or more before the start date of the course receive a full refund less a charge of USD100. For any written cancellation requests that reach us less than 30 days before the event, no refunds will be given. However, if you wish to attend another Ethan Hathaway course in any region, a 50% discount voucher which values not more than 50% of the initial payment will be issued. Please note that the subsequent course must take place within 12 months of the initial registration. Discount vouchers are transferable within the same organisation, but not to be used in conjunction with any other discount schemes. Discount vouchers will not be issued for no-shows without cancellation. Ethan

Hathaway reserves the right to the final decision if any dispute arises. Copyright © 2016. All rights reserved. Ethan Hathaway Co Ltd. Ethan Hathaway reserves the right to amend the course fees, terms, course agenda, speaker or venue should the need arise.

Data Privacy & Contact Details The information you provide will be safeguarded by Ethan Hathaway Co Ltd. We do not rent, sell or exchange your details to anyone without your consent. Occasionally, we send promotions on behalf of relevant 3rd party advertisers, Tick here � if you do not wish to receive these offers. If you wish to update your details, please email:[email protected] with your OLD and NEW details. Please allow 2-3 weeks to see the changes take effect. Thank You.

Venue & Accommodation Hong Kong: The Royal Garden-69 Mody Road, Tsimshatsui East, Kowloon,Hong Kong Tel: +852 2721-5215; Email:[email protected] Singapore: Marina Mandarin Hotel- 6 Raffles Boulevard, Marina Square Singapore 039594 Tel: +65 6845 1000; Email: [email protected] Kuala Lumpur, Malaysia: Sheraton Imperial Hotel - Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia. Tel: +603 2717 9900; Email: [email protected] London, UK To be confirmed. It will be in a 4*-5* hotel in Central London. Amsterdam, Netherlands To be confirmed. It will be in a 4*-5* hotel in central business district Dubai, UAE Four Points by Sheraton.

Hotel accommodation is NOT included in the fees. Ethan Hathaway reserves the right to change to amend the course agenda, speaker, venue should the need arise. In the event of the course being cancelled, Ethan Hathaway will refund the course fees received only (hotel and airfare charges are borne by the delegate, please check your booking terms before confirming any accommodation and transportation bookings).




Frequently Asked Questions Q: Can I pay after the course?

A: This is a pre-paid course, full payment must be received prior to the START of the course.

Your seat is only confirmed upon receipt of full payment. (*Please note course tuition must be received in full excluding any bank charges).

Q: What are my options if I need to cancel my booking?

A: All cancellations must be received in writing 30 days prior to the start of the course with acknowledgement from Ethan Hathaway.

We are always happy to welcome a replacement onto the course. Kindly send us written notification of your replacement by email, fax or telephone.

Written cancellations received 30 days or more before the start date of the course receive a full refund of the fees received less an administrative charge of US$150.

For any written cancellation requests that reach us less than 30 days before the event, no refunds will be given. However, if you wish to attend another Ethan Hathaway course in any region, a 50% discount voucher which values not more than 50% of the initial payment will be issued. Please note that the subsequent course must take place within 12 months of the initial registration. Discount vouchers are transferable within the same organisation, but not to be used in conjunction with any other discount schemes. Discount vouchers will not be issued for no-shows without cancellation. Ethan Hathaway reserves the right to the final decision if any dispute arises.

Q: What if Ethan Hathaway cancels the course?

A: We make the decision of cancelling a course very seriously as we understand it causes great inconvenience to everyone however we don’t make that decision lightly.

If we must cancel the course, you may choose to either transfer your booking to another course of your choosing or you may elect to receive a refund of the course fees received.

Q: Is the course guaranteed to go ahead?

A: No. Unfortunately, it is not possible to 100% guarantee a course will go ahead due to too many external factors.

Each course session requires a minimum amount of delegates to go ahead (usually 5-6 people).

However, Ethan Hathaway works hard at minimizing the amount of disruption and inconvenience as much as possible.

*The ONLINE / DISTANCE LEARNING sessions are guaranteed to go ahead.

Q: Are there any discounts?

A: We have two types of discounts available:

Early Bird Discount: This is to reward those who act quickly and book your seat early.

Q: What are the system requirements for the online course?

A: You need the following to access the online course:




To be eligible for the Early Bird price, you must book your seat by the stated Early Bird deadlines.

Also, in order to enjoy the Early Bird price, you must settle your course fee invoice within 14 days of booking your seat or we may reserve the right to give the seat to someone else.

Group Discounts: Group discounts apply to the 2nd and subsequent delegates.

To be eligible for Group Discounts, bookings must be for the same session and from the same company.

*All discount promotions above may not be used in conjunction with any other promotion. Ethan Hathaway reserves the right to make the final decision.

• Latest web browser (Firefox, Chrome, Safari, Internet Explorer)

• Access to high-speed Internet for viewing the videos

• You may view on a PC, MAC or Tablet

Q: How many attempts do I get for the exam?

A: Your fee includes 2 attempts at the exam. The highest score will be your final result.

Q: How do I take the exam?

A: The certification exam is delivered online.

Q: Is there a time limit for the exam?

A: Yes, the exam must be completed within 90 minutes of starting the exam.

Q: Am I guaranteed employment if I become Certified?

A: No. There is no certification, qualification or training course that can guarantee employment.

While we hope this certification can help you get a leg up on competition, it is no guarantee of future employment.

Q: What is the required grade to pass the exam?

A: You must achieve a grade score of 80% or higher to become certified.

Q: Am I guaranteed to pass the exam?

A: No. There is no guarantee you will pass the exam.

The certification exam is an unbiased exam meant to objectively evaluate a potential delegate's learning.

Q: How difficult is the exam?

A: The exam is in multiple-choice format and is meant to verify you have learned and understood the objectives of the course.

We have made the exam challenging in order to ensure a high degree of standard for certification.

Q: Can I get a refund for the online course?

A: No, we do not issue refunds on online courses nor the certification exams.

If we find you have a valid reason to ask for credit, we are happy to offer you credit towards future products/services at our discretion.

Q: Do I have to take the exam? Q: Are scholarships available?

A: Currently we do not offer any scholarships.




A: No, the Certification exam is optional and you may take the course without taking the certification exam.

Please note, by not taking the certification exam, you are not eligible for a badge, membership, nor the CORS designation.

Under certain circumstances, we may offer a payment plan for eligible individuals.

Q: Can I take the certification exam without taking the course?

A: Yes, you may choose to take the certification exam without having to attend the course.

However, we do recommend taking the course to give yourself a better chance of passing the exam.

Q: Can I get a refund on the Certification exam fee?

A: No, refunds are not offered for the certification exam.

Q: Is this Certification internationally recognized?

A: Recognition is a subjective-thing. However, Ethan Hathaway is a globally recognized training provider to multinational companies and government agencies.

We also work with industry experts and professionals on our Board of Advisors to ensure the courses are relevant for the current market and job requirements.

Recognition and acceptance is really up to the individual employer.

Q: Do I have to renew my membership?

A: There is an annual Membership renewal fee to keep your Membership and CBOMS™ status active in addition to fulfilling continued professional development.

Please visit our website http://www.ethanhathaway.com for the latest Membership renewal fees or contact us at: [email protected]

If you do not renew your membership fees and continuing education development, your CBOMS™ status and designation will expire and you will no longer be eligible to use that designation.

Why renew?

Being a specialist in your chosen field means you also keep up with the latest issues, changes and happenings in your field.

This can only be done if you continuously keep yourself upgraded and abreast of your field.

One-time certifications don’t do the specialist field justice, after all, would you want your doctor to diagnose you based upon what he/she learned 20 years ago and never kept up in the field of medicine?

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How to Become a Business Operations Management Specialist… · …the price and potential losses can be massive. The hard-earned sales and profits earned are quickly flushed away