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How to Chart your Own Course in Navigating your Emotional
Intelligence
Developed and delivered for:
Executive Assistants Spring Conference
Jan Dwyer Bang, MBA, CSP
Charting the Course
After attending this training session, you will be able to:
Practice emotional control by managing your emotions in tense situations
Create a positive work environment for your team members and colleagues
After attending this training session, you will be able to:
Be able to “tune” into your emotions and the emotions of others
Increase your leadership capacity by integrating your “head” with your “heart”
Activity Someone you Admire as a Leader
What do you think really made this person successful?
• Listens• Passionate• Good communicator• Inclusive of others• Inspirational• Motivating• Positive • Personable
What do you think of when you think of Emotions?
EmotionsConventional High Performance
Sign of weakness
No place in workplace
Table them
Interfere with good judgment
Sign of strength
Essential in business
Integrate them
Essential to good judgment
EmotionsConventional High Performance
Distract us
Sign of vulnerability
Inhibit the flow of objective data
Motivate us
Make us real and alive
Provide vital information and feedback
We Need our Emotions!
Question for Discussion
(Big) Life Decisions:
% ____(Logic)
% ____(Emotion)
Emotional Intelligence
It is emotional intelligence that motivates us to pursue our unique potential and purpose, and activates our innermost values and aspirations!
Emotional Intelligence
EQ relates to your ability to motivate yourself and others, manage your moods, think clearly despite strong emotions, and be hopeful.
- Daniel Goleman
Emotional Intelligence
Emotional Intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.
-Daniel Goleman
Self-Awareness – Know thyself!
Self-Management – Manage your emotions
Social Awareness – Ability to be empathetic
Relationship Management – Ability to collaborate with others
EQ and LeadershipEmotional intelligence is central for leadership.
The importance of EQ increases, the higher you go up in an organization.
For star performance in all jobs, every field, emotional competence is twice as important as purely cognitive abilities
Emotional Intelligence…
Is tapping into the creative energy and information that emotions can give us as a leader or professional, using positive emotions (called resonance) to help a team move forward.
Resonance
The Latin Word, resonare, to resound
Resonance – “The reinforcement or prolongation of sound by reflection,” or “by synchronous vibration.”
-Oxford English Dictionary
Essi Systems EQ Map®
Short Assessment in your Appendix
Emotional Intelligence Self Assessment
Tips to increase your Self Awareness
Check in – What is your… Energy Level right now?Level of open-mindedness and open-heartedness right
now?Current Level of focus?
Connect feelings with their sources
Expand your feeling word vocabulary
Factors that Influence Self-Management
Frequent physical activity
Eating 5-6 times a day
Using humor
Deep sleep
Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf
Tips to increase Self Management
Show appreciation to those around you
Practice self-restraint
Practice adaptability & risk taking
Be open to change and innovation
Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf
Emotions can be picked up by others. This is called “Emotional Contagion”
When someone is enthusiastic and vibrant, you may “catch” some of that person’s emotional state of optimism. Or if someone approaches you in a down mood, you may suddenly feel blue.
Recognize some emotional distanceAdapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf
Are my emotions worth catching?
Tips to increase Social Awareness
Become an observer of others (Try to put yourself in someone else’s shoes)
Pay attention to people’s non verbal communication
Develop the skill of coaching – not advising
“No one expects a leader to be perfect, only genuine and honest.”
Practice empathetic listening and dialogue
Respond with care to new ideas
Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf
Don’t get overwhelmed by your emotions. As the meeting heats up, stay open and talk slowly and calmly
Say, “Here’s how I feel about this,” or “What leads you to conclude that,” or “Are we starting with different assumptions?”
Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf
Tips to increase Relationship Management
Learn to be optimistic
Withhold your judgments
Expect the best from the start
Tips to increase Relationship Management
During conflict, calm down, tune into your own feelings and show a willingness to work things out
Draw all of your team members into active participation
Share credit
Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K . Cooper, Ph.D., and Ayman Sawaf
•Be surprised every day!
•Create a possibilities journal
•Hang around creative people
•Count your blessings
How to Increase your EQ
EQ Factor Ways to Increase It
Self Awareness (Accurate Self-Assessment)
Self-Assessments - Communication Style (DiSC) or EQ Assessment or Time Mastery Assessment
1. Fill out Pages 3-5 – select the response that indicates how much you agree or disagree with each statement. Rub a coin on one of the four ovals.
2. Turn to Page 6 to find your overall time mastery. (Add together all 12 of the Category scores from pages 3-5).
3. Turn to Page 7 to highlight each of your strengths and weaknesses in each of the time management categories. Circle the number that represents the total score for that category and connect all the points in a graph.
4. Fill out Page 8 and fill out questions 1-7.5. Read page 9.
Self-Assessment TIME MASTERY PROFILE
Reflection time: 30 minutes
Key Learning’s
The EQ Factor that you will focus on in the next 21 days
Action items you will commit to doing that will help you increase this EQ Factor
After attending this training session, you will be able to:
Practice emotional control by managing your emotions in tense situations
Create a positive work environment for your team members and colleagues
Be able to “tune” into your emotions and the emotions of others
Increase your leadership capacity by integrating your “head” with your “heart”
