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How to improve organisational performance: practical strategies for hospital management
INTERDISCIPLINARY TEAMWORK
EXPERTISE-DRIVEN
PRACTICE
EFFECTIVE LEADERS ACROSS THE ORGANISATION
BUILDING AND MAINTAINING A
PROFICIENT WORKFORCE
EFFECTIVEPERFORMANCE MONITORING
RECEPTIVE AND RESPONSIVE SENIOR MANAGEMENT
POSITIVE ORGANISATIONAL CULTURE
7) Interdisciplinary teamworkClick to close hexagons
6) Expertise-driven practiceClick to close hexagons
5) Effective leaders across the organisationClick to close hexagons
4) Building and maintaining a proficient workforceClick to close hexagons
3) Effective performance monitoringClick to close hexagons
2) Receptive and responsive senior managementClick to close hexagons
1) Positive organisational cultureClick to close hexagons
7c) Coordinated patient focused
careclick
7b) Collaboration with external health service
providersclick
7a) Effective multi-disciplinary and
multi-level collaboration and communication
click 6b) Trust and empowerment for
innovation and creativity
click
6a) Frontline autonomy and
flexibility based on experience and
expertiseclick
5c) Mutual respectclick
5b) Support staff to enhance
performanceclick
5a) Commitment and responsibility
click
4d) Mandatory and specialised
trainingclick
4c) Effective dissemination of
policy andprocesses
click
4b) Aligning staff with the
organisational visionclick
4a) Acquiring and developing talent
click
3d) Accountabilityclick
3c) Using data for continuous
feedback and improvement
click
3b) Sophisticated data systems
click
3a) Accurate measurement and
goal settingclick
2d) Commitmentclick
2c) Access and visibility
click
2b) Involvementclick
2a) Supportclick
1e) Promotes values for
improvementclick
1d) Safe, non-threatening
environmentclick
1c) Recognition and compensation
for good workclick
1b) Relentless quest and
unwavering focus for excellence
click
1a) Respect and trust between
colleagues at all levels in clinical and non-clinical
servicesclick
Please click the blue links in the rich picture to display subthemes associated with high performing hospitals and to reveal the strategies that can be used to improve organisational performance. References are in ‘High performing hospitals: A qualitative systematic review of associated factors and practical strategies for improvement’.