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How to Show Shop Management. The Silver Bullet. The Foundation of our Products. Prepared Presentation. When Showing Shop Management, think of it has a TOOL ! Choose a Customer and Vehicle that you can use for Presentation ! Be Consistent and always show same Presentation ! - PowerPoint PPT Presentation
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How to Show Shop Management
The Silver Bullet
The Foundation of our Products
Prepared Presentation
1) When Showing Shop Management, think of it has a TOOL !
2) Choose a Customer and Vehicle that you can use for Presentation !
3) Be Consistent and always show same Presentation !
4) Retain Control of Demonstration !
5) Have Questions to ask “Ready and at the Right time”.
6) Remember GOD Gave you 2 ears and 1 mouth for a reason.
Shop Management
The Silver Bullet
Live Presentation
W.I.P. Screen
F6 or New
Customer Screen
Customer Screen
Vehicle Screen
Order Screen
Order Screen
Estimate
Order Screen
Order Screen
Order Screen
Revision Screen
Revision Screen
Revision Screen
Revision Screen
Parts Ordering
Recommendations
$$$$ Flags $$$$
Invoice
History
History
Settings
Reports
ClosingAlways Ask 3 Closing YES Question’s
1. Do You See How this Tool Will Save You TIME ?2. Do You See How this Tool Will Make You Money ?3. Do You See How this Tool Will PAY FOR ITSELF ?
GREAT !!!Let me get your signature in 3 places with a voided check and we can schedule a time to start the Installation and TRAINING
PROCESS.
IF YOU CAN GIVE ME A FEW MORE MINUTES I WOULD LIKE TO SHARE SOME OTHER THINGS YOU MAY WANT TO START EITHER NOW OR SOMETIME IN THE FUTURE
ProPack Lube-ProAutomatically sets an appointment for next visit !
Automatically creates a recommendation !
Sends out Text message appointment reminder (Propack Bundle) !
Customer Retention Tool !
Custom Lube Stickers
Print Key Tags has well !
ProPack Report-ProPersonalized Invoices with LogoLandscape or Portrait InvoicesJob by Line InvoicingAffiliate Logo’sSocial Media Logo’sAdvanced CouponsBook and Confirm AppointmentsLive Hyper Links when emailedCustom Multi-Point Inspections
ProPack Report-ProPersonalized Invoices with Logo
Job by Line Invoicing
Affiliate Logo’s
Social Media Logo’s
Advanced Coupons
Live Hyper Links when emailed
Landscape or Portrait Invoices
ProPack Report-ProPersonalized MP Sheet with Logo
Customer Information with Brand Logo
Affiliate Logo’s
Social Media Logo’s
Tied to Service Category
User Defined Intervals, Colors and Titles
ProPack Report-ProTech Worksheet with History & Recommendations
Scheduled Work Orders
W.I.P. Detailed Report
Inventory Details
Stale Tires
And Many More …………….
ProPack Message-Pro
1. Automatically sends Out Automatic Service Reminders2. Text Estimate Repair Approvals3. Shop Dedicated Text Number4. Text right from Desktop
TOP TEN
VALUED FEATURES
Service Reminder Emails 10
• Triggered by Mileage and OE Schedule
• Brings them Back Sooner to Your Shop
• Appointment Requests Generate Email to Your Shop
• Configurable Appointment Request Window – Avoid Same Day Appointments
Target Market Promotions
• Unlimited Campaigns
• Great For Slow-Week/Month Plan
• Increases Business NOW Using Short Expire Date
• Your Support Agent Handles the Details For You!
9
Consumer Loyalty Site• All Consumer Emails
Contain Link to Loyalty Site
• Ties Consumer to Your Shop
• Increases Brand Awareness Between Visits
• Service History = Labor Description
8
Comprehensive Reporting 7
• 10 Reports Emailed Weekly or Monthly
• Monthly Sales Projection – Can be Your Trigger for Email Blast Campaign
• Identify Mid-Month and Mid Year Trends in Order to Make Corrective Action
Comprehensive Reporting 7
• Compare Your Shop’s Average Invoice Count
• Compare Your Shop’s Average RO $ Value
• Compare to State and National Averages
• Industry Data From Third-Party Source
Social Media 6
• Facebook Page Created / Updated at No Additional Charge
• Relevant Consumer Content Push Once per Week
• Consumer Reviews Facebook Application Installed at No Additional Charge
Shop Website Tools 5
Tools for Your Website Available:
• Review Page Badges/Links
• Review Scrolling-Ticker Widget
• Testimonial Page
• Appointment Button/Page
Business Listing Syndication 4Your Business Listing Distributed Monthly to Hundreds of :
• Online Directories • Search Engines• Mobile Apps• Social Media Sites
Reputation Management 3
• Review Page Created
• Optimized for Search
• Shop Contact Info
• Appointment Link
Reputation Management 3
• Your Review Dashboard
• Manage Reviews
• Respond to Reviews
• Low Review Alert Emails
• See Who Shared Positive Reviews
• Only Positive Reviews Can be Shared
Service Reminder Appointment Page Review Page
MOBILE FRIENDLY 2
Reputation Marketing
• Consumer Shares Positive Review With Entire Friend Network
• Positive Review = “Share to Win” Message >>
1
All Managed By…
Your Personal Support Agent:
• Agent Suggests and Creates Coupons
• Agent Sets-up Facebook Page / Applications
• Agent Creates Email Promotion Campaigns
• Agent Explains Reports
• Agent Suggests Tweaks For Improvement
RETENTION
• Personal Marketing Support Agent
• Free Email Matching Service
• Automatic Service Reminder E-mails
• Unlimited Target Market E-mail Promotions
• Thank-You E-mail After Every Visit
• Consumer Loyalty Vehicle Website
A Comprehensive Solution
A Comprehensive Solution
NEW CUSTOMER ACQUISITION• Automatic Customer Review Collection
• Reputation Marketing / Management
• Facebook Page Creation / Content Management
• Website Links – Appointment Requests, Etc
• Business Listing Syndication
• Mobile Friendly Emails and Appointments
Key Questions to always keep in mind.
1. If Client is looking at our Competition, Always Ask Client when showing both Manager and Social CRM
“Do you really want to share your Customer Data with a Parts House or Dental Network?” Almost all other Management Systems and Social CRM’s are Linked with Parts House’s DemandForce Shares with Dental, Doctor and Veterinarian’s on their Network2. Have You ever forgot to put a part on a Order ?3. Have you ever missed a phone call because you were on the phone sourcing parts ?4.
Shop Management
The Silver Bullet