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How We Eliminated Our Makeup Lesson Policy
&Gave Our Customers A Better Value In The Process
Prior to the change . . .
• We published a calendar of cancellations
• Students could monitor those cancellations
• And call us to reserve a spot to make up their missed lesson
How many cancelled lessons did we see between August 2013 and July 2014?
2500
Of those 2500…
1688 Notified Us
812did not
946 of the 2500were rescheduled in other
students cancellations
Of the 946 that were rescheduled. . .
279 called to cancel and
reschedule (again) . . .
88 did not show up to their
rescheduled lesson or call to cancel it
Dated, Weekly, Written Assignments
Customized Goal Plans For Each Student
Harley’s 6 Month Goal Plan (Lesson & Theory Objectives):
Harley will be able to read, write and play whole notes, half notes and quarter notes in tune and in time.
Harley will be able to read, write and play simple melodies (using the notation listed above) in the following keys: C, G, D.
Harley will be able to define and demonstrate the following musical terms: Andante, Allegro, Adagio.
Harley’s 6 Month Goal Plan (Technique & Performance Objectives):
Harley will play finger exercises and scales incorporating the elements listed above in tune and in time.
Suggested daily practice time: 30 minutes (intermittent)
Harley will be able to play two memorized pieces demonstrating these skills at our upcoming recital in October.
Perfect Attendance Rebate
Loyalty Program
Referral Program
Family Discount
Expanded Website & Social Media
Dated, Weekly, Written Assignments Customized Goal Plans For Each Student TMR Academy Perfect Attendance Rebate Loyalty Program Referral Program Family Discount Expanded Website & Social Media
How We Eliminated Our Makeup Lesson Policy
&Gave Our Customers A Better Value In The Process