Howsyourbaby.com Results

2004-2007

Howsyourbaby.com

WHATThis survey helps parents of babies in

intensive care nurseries.

HOWYou will be asked Questions in 4

categories:

• Your baby’s stay in the hospital

• Leaving the hospital

• Your baby at home

• Special questions from the health team

FOLLOWUP1. You will receive a personalized

RECOMMENDATION LETTER

2. You may REVIEW INFORMATION

3. You are given an ACTION FORM TO TAKE TO YOUR

DOCTOR

CLICK HERE TO GO

DIRECTLY TO SURVEY

10 min to complete

You will need your client ID and password

Web Quiz v1.0 Last reviewed: 3/2006 ©1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved.

Email Webmaster Who is completing the survey?[ ]I am my baby's mother[ ]I am my baby's fatherother

Question 1Web Quiz v1.0 Last reviewed: 3/2006 ©1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved.

Email Webmaster Please check all that apply to you and your baby:[ ]I have more than one baby in this hospital[ ] ]My baby is getting ready to go home[ ]My baby is getting ready to go to another hospitalNote : Please answer all questions for the baby being discharged. If more than one baby of yours is being discharged, we ask that you repeat the survey for each baby.

Question 2

Web Quiz v1.0 Last reviewed: 3/2006 ©1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved.

Email Webmaster

SOCIAL SUPPORT

During your baby's hospital stay...Was someone available to help you if you needed or wanted help?

[ ]Yes, as much as I wanted[ ]Yes, quite a bit[ ]Yes, some[ ]Yes, a little[ ]No, not at all

Question

Web Quiz v1.0 Last reviewed: 3/2006 ©1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved.

Email Webmaster

Parenting....

How well do you know your baby?PersonalityLikes and DislikesWays my baby uses to calm himself/herself[ ]Very well[ ]Pretty well[ ]Some[ ]A little[ ]Not well at all

Question 4ll

Q

Web Quiz v1.0 Last reviewed: 3/2006 ©1997-2006 FNX Corporation and Trustees of Dartmouth College. All Rights Reserved.

Email Webmaster How often have you been able to... Never Some Just Right Too Much

[ ]A. See and talk with the SAME doctors and nurses?

[ ] B. Be with your baby when you wanted?

[ ]C. Hold your baby?[ ]D. Make your own decisions about your baby's care?

[ ]E. Feed your baby?[ ]F. Do skin-to-skin contact (kangaroo care)?

[ ]G. Participate in care such as changing diapers, taking temperature?

Question 7

You may customize the last few questions

Mission Children’s Hospital

YES/NO1. Did you have a primary nurse who took care of

your baby?

2. I was satisfied with the teaching all through my baby’s stay.

OPEN ENDED1. Is there anything you wish to tell us about how we

might make the discharge process better?

See handout for list of all questions

HYB Results2005 by QuarterMission St. Joseph Asheville

+----------------+| Key ||----------------|| frequency || row percentage |+----------------+

| Parent Completing Survey qtr | Missing Mother Father Other | Total-----------+--------------------------------------------+---------- 2005q1 | 1 58 22 4 | 85 | 1.18 68.24 25.88 4.71 | 100.00 -----------+--------------------------------------------+---------- 2005q2 | 0 57 28 2 | 87 | 0.00 65.52 32.18 2.30 | 100.00 -----------+--------------------------------------------+---------- 2005q3 | 0 54 18 0 | 72 | 0.00 75.00 25.00 0.00 | 100.00 -----------+--------------------------------------------+---------- 2005q4 | 0 52 17 1 | 70 | 0.00 74.29 24.29 1.43 | 100.00 -----------+--------------------------------------------+---------- Total | 1 221 85 7 | 314 | 0.32 70.38 27.07 2.23 | 100.00

.

. tab qtr q1a_1, row wrap

+----------------+| Key ||----------------|| frequency || row percentage |+----------------+

Howsyourbaby.com (2006 results)

“Is there anything you want to tell us about how we might make the discharge process better?”

N= 314 respondentsQuestion:

Responses:1.” My discharge was great. I had a great nurse at the end of the stay who really helped.”

2. “I think the discharge process is wonderful and all the staff are caring and supportive.”

3.”Nope. Very thorough.”

4.”No, all the nurses here are great and very kind and good with my baby and myself.”

5. “ Wonderful nursing staff!!!

6. “ The process should be better organized”

7. “I felt a little rushed but our nurse was wonderful.”

8. “ In the transition rooms information and doctors were harder to access.”

9. “Have things organized and don’t tell a parent that they will get to go home in the morning if they are not going to get to go home till the afternoon.”

Parents who answered “just right” to the question “how often were you able to….”

0102030405060708090

100

2ndQrt'04

3rdQtr'04

4thQtr'04

1stQtr'05

2ndQtr'05

3rdQtr'05

4thQtr'05

talk with sameMD/RN

hold your baby

Kangaroo care

be with your babywhen you wanted

make decisionsabout your baby'scareparticipate in care

perc

ent

Number of respondents2nd Qtr04=733rd Qtr04=754th Qtr04=921st Qtr05=852nd Qtr05=883rd Qtr05=734th Qtr05= 70

Howsyourbaby.com Results

Was someone available to help?

8275 78

6673 77

74

0102030405060708090

100

2ndQrt'04

3rdQtr'04

4thQrt'04

1stQtr'05

2ndQtr'05

3rdQtr'05

4thQtr'05

as much as I wanted

percent

3649

68

81

54

30

48

34

4941

54

39 4246

0102030405060708090

100

2ndQtr'04

4thQtr'04

2ndQtr'05

4thQtr'05

very wellpretty well

How well do you know your baby?

percent

Howsyourbaby.com (2006 results)

Value Compass 500-1500 grams

Met Expectations n % Parents know baby 135 44

Parents participate in care 282 90

Parents made own decisions 184 59

Parents prepared for discharge 189 62

Satisfaction

Quality= excellent 225 72

Parents would recommend hospital

304 97

Parents perceive infant experienced pain

37 6

N= 314 respondents

Howsyourbaby.com

How can we help parents know their baby???

How well do you know your baby? # of

Suggestions f rom staff responses

Encourage families to participate in care/hands on 16

Ask parents what they would like more info about 9

Point out to parents about positive development, feeding cues, sleep-wake patterns of their baby 8

Involve family in patient care decisions 6

Kangaroo care 5

Lessons Learned•Using Old Computer caused lots of headaches

•Need Firewall

•Computer location must be accessible

•Monitor daily for compliance (takes a very long time to incorporate into culture)

•Staff appreciate feedback

Future Plans

• Add parent committee members

• Refine questions per Bill Edwards request

• Target discharge efficiency

• Review value compass data quarterly with NICU team

• Plan Improvement initiatives (2 per year) based on HYB results