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HP TECHNOLOGY@WORK 2011 THE INSTANT-ON ENTERPRISE IS HERE Muneyb Minhazuddin UCC Avaya APAC PEOPLE CENTRIC COMMUNICATIONS

HP & Avaya Communication Solutions

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"People Centric Communications" calls for a new level of synergy between people, the collaborative real-time applications that they use, and the underlying, enabling Network. See how HP & Avaya's objective is to deliver a consistent enterprise-class experience, that supports context-aware collaboration that is always-on, simplified and virtualised. Experience a new era of business communications that gives intuitive control over voice, video, presence, IM and social media in multi-vendor, multi modal environments.

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  • 1. PEOPLE CENTRIC COMMUNICATIONS Muneyb Minhazuddin UCC Avaya APAC HP TECHNOLOGY@WORK 2011 THE INSTANT-ON ENTERPRISE IS HERE

2. Real-time business communications enabled by People-centric collaboration that is Multi-modal, multi-session & multi-device in nature delivered with Context-aware applications 3. THE IDEAL UNIFIED COMMUNICATIONS EXPERIENCE 4. AN IDEAL UNIFIED COMMUNICATIONS EXPERIENCE8765309 5. AN IDEAL UNIFIED COMMUNICATIONS EXPERIENCE8765309 6. AN IDEAL CONTACT CENTRE EXPERIENCE 7. AN IDEAL CONTACT CENTRE EXPERIENCE 8. AN IDEAL CONTACT CENTRE EXPERIENCE 9. AN IDEAL CONTACT CENTRE EXPERIENCE 10. AN IDEAL CONTACT CENTRE EXPERIENCE 11. Real-time business communications enabled by People-centric collaboration that is Multi-modal, multi-session & multi-device in nature delivered with Context-aware applications 12. FUNDAMENTAL CHANGE IN COMMUNICATIONSPBXTraditional PBX PBXPBXPBXPBXUsers tied to network and location 13. FUNDAMENTAL CHANGE IN COMMUNICATIONSApplication Feature Servers Agile Communications Environment (ACE)Voice/VideoPresenceApplication Services ServicesIntegration System ManagerSession Manager Network and device independent to flexibly connect users, applications and systems enterprise-wide Avaya Inc. 2010. All rights reserved.13 14. Timeliness | Access | Probing | Efficiency 15. Timeliness | Access | Probing | Efficiency 16. Timeliness | Access | Probing | Efficiency 17. FLARE VIDEO 18. Avaya Flare User Experience Avaya Flare Software ClientAvaya Desktop Video Multi-Modal ImmersiveMulti-SessionEnterprise ConsumerHighly Differentiated Personal Video CollaborationMulti-Device and VDI SupportPeople-First Collaboration SIP-Based Infrastructure SMSSMS ContextualContextualCollaboration Collaboration 19. VIDEO FOR EVERYONE ENDPOINTS Avaya Desktop Avaya VideoAvaya one-XVideo Device Conferencing SystemsCommunicatorSIP-BasedInfrastructure SMS SMSContextual Contextual CollaborationCollaboration 20 20. AVAYA WEB.ALIVE: MEET | SELL | LEARNweb.aliveis a 3Dvirtual worldthat provides anengaging enterprisecollaborationexperience Its an Immersive Communication Platform Enabling an allin One Collaboration Tool on Any Website21 21. Persistent Context Contact Center Rules-based routing engine Workforce Optimisation 22. ENTERPRISE JOURNEY OVER TIMETransform your Business Rapidly create anddeploy new servicesDeploy New Capabilities Collaboration as a Applications and devicescompetitive advantage Improved productivity andcustomer experience Extend Current Investments Enhance with Avaya Aura Dramatically reduced TCO Leverage Current Investments Protect investments Maintain and grow existing platforms 23. Real-time business communications enabled by People-centric collaboration that is Multi-modal, multi-session & multi-device in nature delivered with Context-aware applications 24. THANK YOU 25. QUESTIONS?HP TECHNOLOGY@WORK 2011 THE INSTANT-ON ENTERPRISE IS HERE