©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Speaker Name – TitleDate

HP NetworkingTechnology ServicesNetwork Support Services

Our Consultants & Support Experts Can Solve Your Most Complex Infrastructure ProblemsWe help you keep your business running, no matter what

Keep my technology running

Transform my infrastructurefor the future

Simplify and integrate mybusiness communications Make efficient use of myinfrastructure resources

Always On

Converged andVirtualized

Unified andConnectedEnergy and

Resource Efficient

Technology ServicesBusiness Goals

HP Support Services for NetworksDesired business outcomes– Help to keep your business

running by getting back up fast– Easy to sell and buy – our HP Care

Pack services packages allows flexibility and speed of purchase

– Helps to improve business uptime by combining HP IP for Support Automation with HP Insight Remote Support to help you solve your issue faster

Services– Installation and Startup– Hardware Support– Call to Repair– Software Support– Support Plus/Support Plus 24

Next day SW suppor

t

Support plus

& Support plus 24

Call to Repair24x7Install &

startup

NetworksServers & StorageSoftware

Imaging & PrintingDesktop & Mobile

Same day

One simplified & standardized portfolio of support services across all technologies; offered uniformly in all geographies

HP Difference

HP Proactive & Mission Critical Services – Desired business outcomes• Helps you keep business services running 24x7 - get back up fast when downtime occurs and proactively attack all possible sources of future downtime• Helps you improve operational efficiency, reduce costs by using HP support automation technology and IP to restructure your in-house staff and process

– Services• Mission Critical Partnership• Critical Service• Proactive 24• Proactive Select

HP Difference

Keep the right services running

Technology drives business growthBridging the business and IT GAP

Reactive Proactive

Proactive Select

Proactive24

Critical Service

Mission Critical Partnership

Seamless blending of reactive and proactive for the SLA you need

HPN Products Support PortfolioSoftware Only– SW Subscription– Technical

Support (24x7 or 9x5)

– Subscription + Technical Support 24x7 or 9x5

Proactive 24 Service– 24x7 HW & SW – HW 4 hr

response – SW 2 hr

response– SW updates– Account support

manager– Support planning– System Health

Checks – Remote

diagnosis

Critical Service

– 24x7 HW & SW– 6 hr CTR for HW– 30 minute

critical response for SW

– SW updates– Immediate

response for critical problems

– Proactive services

– Change management

– Support plan– System Health

Checks– Remote

diagnosis

Full Mission Critical Support (Proactive and Reactive Support)

Hardware Only

Reactive or “Break/Fix” Level SupportHPN Products Support Portfolio

– NBD– 9x5 NBD– 9x5 4 hr– 24x7 4 hr– 6 hr CTR

Care Pack ServicePr

oduc

t W

arra

nty

Support Plus & Support Plus24(HW & SW)– HW 4 hr

response – SW Tech

Support– SW

Subscription– 13x5 or 24x7

coverage

Mission Critical Partnership

Critical ServiceOr

Proactive 24+

Environmental Support

+Business SLA’s

+B2B

Relationship

Proactive SelectEnhanced Networking “menu”

Per Event Services - HPN product portfolio – Deployment– Factory Express

Proactive Only Support Options

– WLAN Assessment – Project Management– Education

– Install– Install and Start Up

Supp

ort

Tran

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HPN Products Support Portfolio

HP Network Support Services Portfolio

Comparison of HP & Cisco Network Support Services

Reactive valueHP Mission Critical Partnership

HP Critical Service (HP Care Pack Services)

HP Proactive Select(Flexible way to purchase technology consulting credits from a menu of services)

HP Proactive 24 Service (HP Care Pack Services)

HP Support Plus / Support Plus 24 (Care Pack) HP Hardware support onsite (Care Pack)HP Software support (Care Pack)

Proactive value

Cisco SMARTnet

CiscoNo separate standalone

h/w service

Cisco No comparable service

Cisco No comparable service

Cisco No comparable service

Cisco OS: no separate service

App. SW: “SAS” and “SASU”

CiscoNo credits based service offering

Portfolio snapshot

For internal use only. Please do not distribute

HP Care Pack & Cisco SMARTnet Comparisons

Cisco SMARTnet1,3,5 year

HP Care Pack Services 1*,3,4,5 year

SMARTnet StandardCON-SNT 8x5xNBD

9x5xNBD onsite OR NBD parts exchange + 24x7software Support

SMARTnet EnhancedCON-SNTE 8x5x4

9x5x4 onsite OR4hr parts exchange + 24x7software support

SMARTnet PremiumCON-SNTP 24x7x4

Support Plus 24 (24x7x4 hardware onsite + 24x7 software support)*24x7x4 hardware onsite only also available

SMARTnet 2-Hour PremiumCON-S2P 24x7x2

Support Plus 24 (24x7x4 hardware onsite + 24x7 software support)*24x7x4 hardware onsite only also available

SMARTnet OnsiteCON-OS 8x5xNBD

9x5x4 hardware onsite + 24x7 software support OR 13x5x4 + 24x7 software support

SMARTnet Onsite EnhancedCON-OSE 8x5x4

9x5x4 hardware onsite + 24x7 software support OR13x5x4 onsite + 24x7 software support

SMARTnet Onsite Premium CON-OSP 24x7x4

Support Plus 24(24x7x4 hardware onsite + 24x7 software support)*24x7x4 hardware onsite only also available

Note: * 1 year HP Care Pack Service available as flexible HP Care Pack services

For internal use only. Please do not distribute

up to 44% lower TCOHP A Series vs Cisco sample configurations

A5820 vs Nexus 5010

A6600 vs Cisco 7304

A9500E vs Cisco

6505

A12508 vs Nexus

7010

0

100

200

300

400

500

600

HPCisco

•Pricing based on fully configured switches•Pricing based on list price and are subject to change•Services pricing based on 3 year 24x7 hardware and software support

For internal use only. Please do not distribute

Singapore

Amsterdam

Dubai

Fort Collins Marlborough

Hemel Hempstead

Costa Rica

Sydney

Beijing

– Transitioned 3Com/H3C/Tipping Point support personnel into HP. We have the experienced teams to take care of your technical issues today.

– We have 24x7 follow-the-sun support available on all technologies.

– We utilize a global support lab strategy. Every engineer has access to all equipment in the lab to research your support issue.

Regional parts Distribution HubsGlobal Competency Centers

Manlia Bangalore

– 555 Customer Facing Field Stocking Locations

– 41 Distribution Centers Locations, approximately 2,000 GPSC professionals

– Resources and facilities in over 500 world wide cities

HP Networking Global Competency Center & Parts Supply Chain Locations

Deep Expertise & Industry LeadershipIndustry Leadership– #2 IT support services provider globally*– $34B+ Services business– Over 5,000 customers trust us with their business critical IT

infrastructure– Over 40 years of global expertise in network technologies– Partnerships with best-in-class vendors to offer innovative

technology for voice and data network

Deep Expertise– ITIL driven service development and delivery methodologies– Support Services Provider since incorporation in 1947– Multi-vendor know-how– We chase the problem, not the device and take an environment-

wide approach to support your IT infrastructure

Global Reach– HP Global on site engineers plus an extensive channel partner

network of over 70,000 channel partners– Over 5,500 certified network infrastructure and voice professionals

in 170 countries– HP staffed Global Solution Centers across the world– Largest infrastructure support and operations services organization

in the world* Worldwide Quarterly Services Tracker, 1st Quarter, 2010 (IDC)

Outcomes that matter.

Backup Slides

An escalation is initiated when it is determined that HP’s standard service delivery processes have not delivered or will not deliver an acceptable solution to you in an agreed-upon time frame.

HP Escalation Management

1. Customer Service Manager Review2. Assemble the Escalation Team3. Customer Situation Appraisal/Review4. Create Action and Communication Plans5. Monitor and Measure progress against success criteria6. Monitor Case after solution implemented7. Perform Customer Solution Review8. Close Escalation upon Customer’s agreement 9. Post Escalation Review

Escalation Steps HP Difference− 96% call resolution rate without call elevation based on 19,000 calls over the past 12 month avg.− Our Customers can escalate a support call at any time in the service process.−MANAGEMENT ALERTS - notification to HP Senior Management of hot political, business, or technical issues.

Network Consulting Portfolio

Infrastructure readiness (e.g.

IPT, Video), Mobility

Network Assessment

Services

Network Strategy & Planning Services

Network Architecture and Design Services

Network Integration & Deployment

Services

Datacenter Networking

Enterprise Routing, LAN Switching,

WAN, WLAN

IPS/IDS,Policies/NAC,

Firewalls

Network Optimization

Services

NetworkSecurity

Migration to Open Standards, POC, Interoperability

Readiness Assessment

for UC&C, WLAN Site Survey

Converged LANs & Data Centers

Assessment for Open Standards Networks

Network SecurityAssessment

Strategy and Planning Service

(IC)

Tipping Point Emergency Response Service, Custom and Web App. Service

LAN , Application/WAN Performance OptimizationWLAN Optimization Study (Post Installation Verification)

Load Balancing, Network Scaling and Upgrades

Network SecurityDesign

Assessment for Converged Networks

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Network Transformation Services:–Visioning Workshop–Business Benefits Roadmap Service–Strategic Architecture Service

Architectural Analysis and ValidationBlueprint and Standards, Detailed Logical and Physical Design Transition and Implementation Planning

Procurement, Staging, Distribution, Install & Configuration Site Surveys and Site Specific Designs, Custom and Packaged Factory Express Offers

Multivendor Network Integration (Interoperability, Testing, Migration)

Converged Infrastructure UC&COpen Standards

Networking

HP Network Visioning Workshop– Create common Network understanding – Mobilize stakeholders for fast decision-

making– Evaluate Network opportunity, risks – Share Network best practices – Identify strategic Network related

transformational initiatives and related value

– Explore HP Converged Infrastructure Architecture and technologies

– Layout next steps

– Duration: 1 day– Availability: Global– Attendees: C-level

decision makers, CTOs, chief architects

HP Network Workshop Displays

Setting the Scene NetworkConcepts

Network ServicePortfolio

TransformationJourney

Network Financials

& ROI

NetworkInfrastructure

Network ServiceManagement

Network Security &Availability

Governance &Organisation

Network Roadmap

HP Network Business Benefits Roadmap Service– Identify desired target state built

on your Network strategy – IT organization takes the leadership

role via an internally driven program

– Determine current capabilities across main domains such as service management, technical architecture, culture & staff, governance etc.

– Create a roadmap of projects to achieve the desired state

– Develop a solid, facts-based business case for fast investment decision-making and CFO buy-in

– Duration: 2-3 weeks– Availability: Global

HP Network Strategic Architecture Service– Requirement analysis– Comprehensive HP reference

architecture for different sourcing and Network types

– Expert and objective technology, tools, standards recommendations

– Solution Design and Blueprint– Logical and physical design– Mitigate implementation risk

with the design of an implementation master plan

– Duration: 4-16 weeks – Availability: Global

HP Network Assessment Services– A discovery phase where HP Experts

perform the following tasks• Planning and discovery workshop• Collection of network level statistical information

• Business and functional viewpoints interviews• Technical viewpoint interviews

– Architectural analysis and validation – Blueprint and standards– Detailed logical and physical design – Recommendations for

implementation

HP Network Assessments offering includes:– HP Networking Open Standards Readiness

Assessment Service– HP Network Readiness Assessment for Unified

Communications– HP Network readiness Assessment for IP telephony– HP Network Security Assessment Service– Wireless LAN Site Survey

– Duration: 2-8 days – Availability: Global

HP Networking Open Standards Readiness Assessment ServiceThis service includes:– Detailed review and analysis of  current

network architecture and standards: Data center, Campus LAN, Remote site LAN

– Interactive strategy sessions with key client stakeholders to plan, validate and guide network migration

– Recommendations for migrating to Open Standards  based on architecture references and best practices

– Final report that includes recommended open standards per network focus area and a high level plan presenting the necessary order of tasks and next steps required to utilize these open standards

– Duration: 5 days – Availability: Global, (SOW and

Flex Care Pack)

HP Network Architecture & Design Service– Requirement analysis– Comprehensive HP reference

architecture for different sourcing and Network types

– Expert and objective technology, tools, standards recommendations

– Site survey, logical and physical design

– Network security design– Network management

rationalization– Mitigate implementation risk

with a detailed bill of materials and project implementation plan

– Type: Custom– Duration: 3-10 weeks – Availability: Global

HP Network Integration & Deployment Service– Project management– Site Surveys and Site Specific

Designs with elaborated Implementation Guides

– Staging, configuration, and distribution

– Installation and interconnectivity– Hardware and software

integration– Testing, Cutover, and Acceptance– Training– Custom and packaged Factory

Express offers

– Type: Custom– Availability: Global

HP Network Optimization Services– LAN Optimization– WAN Optimization– WLAN Optimization Study– Load balancing– Network scaling & Upgrades

– Type: Custom – Availability: Global

HP Education Services PortfolioStandard – Off-the-shelf Custom Collaboration

Services

Deliv

ery

Offer

ing

IT ManagementTechnical HP Virtual Rooms

Learning Solutions

HP Technology:– HP-UX– Storage– ProLiant– Blades– Imaging &

Printing– Networking– NonStop– OpenVMSPartner Technology:

– Microsoft– VMware

– Data Center– Virtualization– IT Service

Management– Business Analysis– IT Project

Management– SOA

– Education consulting & Management of Change services

– Learning design, development & delivery services

– Learning & talent management services

– Learning initiatives:end-to-end planning & management

– E-Learning– Web collaboration &

conferencing– Remote Desktop

support– Instant messaging

Instructor-led

Self-paced

HP education

center

– Citri

x– Linu

xVirtualOnsite Web-based

trainingElectronic

performance support

Interactive distance learning

RAIL

In addition to HP Networking E-Series courseware and certifications, two new courses have been added to help customers learn about the new HP Networking A-Series and E–Series products.Migrating to HP Networking A-Series Products, Rev. 10.11– 4 Day Class with Virtual Labs– Content focused on migrating from a Cisco network infrastructure to a an open-standards

based architecture built upon the HP A and E-Series.– HP2 - Z08 exam is available nowAdvanced Enterprise Networking, Rev. 10.11– 4 Day Class with Virtual Labs– Content focused on advanced enterprise networking technologies.– HP2 - Z07 exam is available nowOther Training Available – Other courses are available to support specific customer requirements for HP’s new networking

product portfolio.– Other training courses do not support certification– Available upon request

A-Series TrainingHP Networking

www.hp.com/learn/hpnetworking