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nFactorial 1 What if you can Positively Connect with your People, Anywhere, Anytime? Great Managers. Happier Workforce. Turbocharged Profits. nFactorial Analytical Sciences Created by Raman Vaidyanathan [Customer Officer] Arun Krishnan [CEO] Questions? Contact Customer Officer: Raman Vaidyanathan (Nathan), Mobile / WhatsApp: +91 988 603 1714 email: [email protected]

HR Analytics by Raman V Nathan

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HR Analytics was presented by Dr. Raman V Nathan as a part of GSIB National Conference on Business Analytics on 12th December 2015 in GITAM Univeristy Visakhapatnam

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Page 1: HR Analytics by Raman V Nathan

nFactorial

1

What if you can Positively Connect with your People, Anywhere, Anytime?

Great Managers. Happier Workforce. Turbocharged Profits.

nFactorial Analytical Sciences

Created by

Raman Vaidyanathan [Customer Officer]

Arun Krishnan [CEO]

Questions? Contact Customer Officer:

Raman Vaidyanathan (Nathan),

Mobile / WhatsApp: +91 988 603 1714

email: [email protected]

Page 2: HR Analytics by Raman V Nathan

nFactorial

22nFactorial exists to create great managers and happier workforce

nFactorial exists to enable enterprises create Great Managers and Happier Workforce

2014 Incorporated in India

Bangalore Head Quarters

Expanding in India and looking

to enter markets in US and UK /

Europe

Company and Clients Team and Advisors

Two enterprise customers with

10,000+ employees. Several in

Pilot discussions

Arun Krishnan, CEO

16+ years experience in high-end statistics, machine

learning and analytics. Worked with Silicon Graphics,

Monsanto, Bioinformatics Institute, Keio Univ.

Raman Vaidyanathan (Nathan)

Customer Officer & VP Sales13+ years experience in product mgmt, strategy,

marketing, business dev and sales. Work experience

with Intel, IBM and various early stage start ups.

Advisor N. Muralidharan – Former partner, MD & VP at

Jobstreet.com and a highly respected Executive Coach

Advisor Dr. Renuka Hodigere - Assistant Professor

(OB), Indian Institute of Management, Kolkata

Page 3: HR Analytics by Raman V Nathan

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33Big Data and Analytics

Big Data will play a significant role in HR Analytics

What is Big Data?

One more byte than your

system can hold

- Volume

- Velocity

- Variety

- Veracity

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44Analytics is coming to HR in a big way

HR Analytics is one of the top areas of value capture for an organization

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55HR Analytics is easy money left on the table

HR is CAPEX and best people are expensive

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66HR Capability Areas Gap in 2014 and 2015

Culture & Engagement, Learning & Development, Workforce Capability Gaps Widen

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77HR Analytics Capability Areas Gap in 2014 and 2015

Limited adoption by HR leaders due to data integration issues in enterprises

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88HR Analytics Continuum

Engagement plays a crucial role in the adoption of analytics in HR

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Engaged Managers and Happier Workforce = Large operating income and productivity gains

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1010Future of Work is Great Managers and Happier Workforce

10% increase in Engaged Managers and Workforce = 15% Operating Income Gain / Yr*

Great managers and

Happier workforce

can add up to 45% of

operating income*

Future of work with 10% more Great

engaged workforce

Revenue Opportunity with Great

Managers and Happier Workforce*

*Gallup Poll estimates

+25%

+20%

+10%

Profits

Productivity

Customer

Satisfaction

+75%

+50%

+60%

Retention

Safety

Reliability

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Customer story on the Future of Work with Great Managers and Happier Workforce

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Impact to Business

40% to 70% attrition

Rs. 150 Crore left on the table

90% employees lack time and skip training

Customer is a large Healthcare Enterprise in India

Nature of Business

High stress work

Customers expect miracles now

Managers are responsible for productivity increase

Yearly Employee Feedback

Health and wellness decline

Employee discontent with manager performance, pay and benefits

Culture disconnect

10,000+ employees, 5000+ Crore revenue enterprise, 1000+ Crore operating income

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Lack of real-time relevant metrics make interventions harder

Company Leaders, Managers, HR were challenged with disconnect between culture and employee actions

There was a better way to engage, positively connect and turbocharge employees

No clear direction for leaders, managers and HR to engage positively

Yearly surveys like GPTW, Kanjoya have limited view of culture

Page 14: HR Analytics by Raman V Nathan

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14Interviews conducted to identify gaps to bridge engagement, culture, employee actions

4. Dental Surgery [OPD]

5. Central Sterile Services

Dept (CSSD)

6. Head of Nursing

1. Admissions

2. Customer

Relations

3. Public Relations

7. Radiology

8. Engineering

9. Customer Service

Business leaders from nine departments are looking forward for the pilot run

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Metrics to make line manager intervention analysis much easier

Need for a real time people engagement line manager tool with happiness metrics and context was established

The customer can now engage positively with workforce, anywhere, anytime

Measure engagement with emotions and business context

Real time feedback mapped to emotions not ratings

Page 16: HR Analytics by Raman V Nathan

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16Real time people engagement solution for Line Managers, Business Leaders and HR was proposed to the customer

Real-time employee feedback

Guaranteed employee anonymity

Role-based access and Dashboards

Moods and Surveys

Contextual Themes

Intervention Tracking

Mobile

Application

Happiness Metrics

Contextual Insights

Intervention Insights

Listen, Understand, Act Real-time

Employee Participation Rates

Compare divisions and functions

Contextual Themes1. Stress2. Productivity3. Customer Expectations4. Work Life Balance5. Manager Performance6. Culture Connect

ActListen Understand

Great Managers.

Happier Workforce

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17Managers, Leaders and HR will use real time engagement insights to gauge happiness of their teams and organization

Sample Insights Overview

Mobile app and Desktop client with anonymous feedback

Mobile App Screenshots

Sample Real-time Contextual FeedbackHappiness Pulse

Stress

Manager Performance

How do you feel about your workload?

How do you feel about fairness?

How are you feeling today?

Page 18: HR Analytics by Raman V Nathan

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Screen Shots of n!Gage

The All-in-One People Engagement Platform with Real-Time

Happiness Insights Platform

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What if you had the power to positively connect with your workforce anywhere?

Give us your feedback on happiness insights tool and applicability

Page 26: HR Analytics by Raman V Nathan

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26n!Gage all in one people engagement platform with real time happiness insights

Real-time Feedback

Guaranteed anonymity

Role-based access

Real-time daily happiness feedback

Dashboards & Happiness Analytics

Intervention analysis

Real Time daily happiness feedback

Real-time mood based feedback

Dashboards & Mood Analytics

Intervention analysis insights

All n!Power Features

Real-time threaded text feedback

Employee driven interventions

Auto intervention recommendations

Real-time event mood feedback

Pulse Power Turbo

Page 27: HR Analytics by Raman V Nathan

nFactorial

27Hosted in IBM Cloud - Scalable, Secure and Reliable

All in One Engage Tool = 50%

higher revenue opportunity

Real time insights to

Enable Great Managers

and Happier Workforce

No Year End Blocks

and No Internal HR

Data required

Large Hospital in Asia

Pacific

10,000+ Employees

Customers

(India)n!Gage Platform

Large Global IT

services

10,000+ Employees

Page 28: HR Analytics by Raman V Nathan

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28Great Managers. Happier Workforce. Turbocharged Profits.

Let’s Build The Future Of Work.

Give us your feedback

Contact

Raman Vaidyanathan (Nathan), PhD

Customer Officer and VP Sales, nFactorial.

Mobile / WhatsApp: +91 988 603 1714

email: [email protected]