HR Consulting, Outsourcingand Management Services

Helping Companies Address and Solve Complex Human Resources Issues

About Us

Professional HR Consultants with real business experience

Our team of professional HR consultants have years of combined human resources experience across multiple industries including government, healthcare, childcare, building and construction, manufacturing, not-for-profit, corporate, retail, light industrial and both large and small organisations. Whether you need project-based assistance, on-call human resource support, interim HR leadership, our team has the knowledge and skills to provide custom HR solutions to South-East Queensland and beyond.

Kate Brown - Director

Kate has over 20 years’ experience in business strategy and consulting across a wide range of industries, including resources, retail and government. Kate has both corporate and small business experience and broad exposure in project management and operations.

Kate is energetic, resourceful and adaptable and will partner with you and your business to build a business case, evaluate opportunities, implement systems and processes and develop your internal resources.Whether you are an owner/operator juggling staff headaches, or a larger business worried about productivity and retention, Kate can help you focus your people and their performance with your business strategy.

Call Kate or text right now: 0411 164 431

Mandy Ward - Director

Staffing a business is a huge cost. Mandy knows the importance of providing timely and pragmatic solutions to give business owners peace of mind and unlock value within their business.

Mandy has lived and worked on the Sunshine Coast for nearly 20 years. She has extensive experience building and managing teams and maximising business profitability. Mandy is known for improving both processes and performance of the businesses she works with. If you are a looking for leadership development, team building, conflict resolution or performance management, Mandy can help you navigate the complexities of differing personalities and styles, to enhance communication and create healthier, more effective workplaces.

Call Mandy or text right now: 0477 727 029

Index

HR Management

HR Trainingand

Development

HRCompliance

HR ProjectWork

Productsand

Systems

Recruitment Work

HRAssessment

HR Interim Leadership

1 2

4

6

8

3

5

7

HR Management

1

Suncoast HR offer clients in the Sunshine Coast, wider South East Queensland and across Australia and New Zealand both on-site and remote support for all human resources matters, including:

• Policy development and HR compliance• Remuneration administration• Benefit design and administration• Performance management systems and performance appraisals• Training and development• Recruiting, terminations and redundancies

Human Resources Management & Outsourcing

This turnkey HR solution is customised around your specific needs. From SME’s that want to outsource the entire HR function, to established organisations that already have a small HR department for the basics, but need assistance with more advanced HR responsibilities, we provide HR solutions and expertise tailored to your business.

Who Can Benefit from HR Management?

Perhaps you’re a successful entrepreneur and you’ve started to hire more staff to help your business grow. You realise you need some HR expertise, but you don’t feel that you need a full-time presence just yet. Suncoast HR can provide you with on-site or remote support for all of your human resource matters, including payroll, benefits management, training and compliance.

Maybe you already have an entry level clerical person to manage your employee files and payroll, but the HR issues you are facing today are more complex and outside of his or her scope. The cost to bring in a full-time HR compliance specialist, a full-time trainer or someone to develop a performance management system is just too high. Suncoast HR offers you a cost-effective alternative to hiring in-house staff and can function as an extension of your own HR department.

Do you have a key vacancy in your HR department?

Maybe it’s the person responsible for leading the entire

department, such as your General Manager or Director, or

maybe it’s your HR Manager or Director.

Whether you asked your HR leader to leave the

organisation, or you received a resignation, you need to

ensure that your human resources department continues

to function until you find new leadership.

And, if the departure was your decision, then you may

also realise that there are problems in the HR

department that need to be addressed.

Why Do I Need Interim HR Leadership?

Losing an HR leader can be stressful for both you and your

employees. During these challenging times, it’s more

important than ever to ensure that your human resources

department continues to run smoothly. Our interim

HR leadership solution gives you the time you need to

conduct a thorough search for the right candidate. We

not only assist with the HR function but ensure that you

recruit for key skills and resolve existing HR department

issues.

Interim HR Leadership

Suncoast HR helps you through this transition by not

only stepping in to provide departmental stability and

guidance through interim leadership, but we also provide

the following services.

• HR Assessment – If needed, we work with you

to evaluate and re-organise the HR department to

improve service delivery and credibility

• HR Leadership Recruitment – We can assist you with

identifying key skills and leadership requirements,

then help you conduct a thorough search for a long-

term HR department head or functional leader

Suncoast HR have provided Interim HR Leadership for

many organisations across South-East Queensland and

beyond. Assignments have ranged from 3 months to over

two years.

HR Interim Leadership

2

Suncoast HR can help protect your company from these pitfalls by providing your team with the training and development they need to not only be successful leaders, but to be HR compliant. We provide Human Resources Training on a variety of topics, including:

• Employment law basics for managers and supervisors• Leadership development and coaching• Performance management• HR compliance• Sexual harassment• Bullying and harassment• Parental leave• Anti-discrimination and equal employment opportunity (EEO)• Workplace health and safety

Human Resources Training & Leadership Development

The biggest challenge faced by most managers and supervisors is that, in addition to taking on more responsibility in their own departments, they must accept human resources responsibilities, as well. The vast majority of HR problems occur when managers do not know or understand policies or are unaware of how their words or actions could violate employee rights. If a manager says the wrong thing, or makes a decision that violates an employment law, your company could be at risk for a number of compliance and regulatory problems, even lawsuits brought by employees.

Who Needs HR Training?

Have you ever promoted a top performer to a leadership role, only to find that he or she is struggling? Perhaps your company culture is not what you would like it to be, but you don’t know how to begin to effect change. Maybe your leadership team could benefit from a refresher course on common HR compliance issues, or they need help with evaluating employee performance and conducting reviews. At Suncoast HR, we develop training and development programs that are targeted to your organisation’s specific needs to help you overcome these and many other challenges.

HR Training and Development

3

Who Can Benefit from HR Assessment?

Companies will often realise there is a problem when

employees are afraid to go to the HR department for

help, or they opt not to go because they don’t view HR

as a valuable resource. Your managers may also complain

that the service is poor and that the HR department is

unable to assist them with resolving day-to-day issues.

Maybe you notice an influx of manager and employee

complaints about inaccurate information, payroll errors,

benefit enrolment problems or poor customer service.

All of these are signs that your HR department is

struggling, and your company would benefit from a

human resources department assessment. When you

enlist the help of Suncoast HR, we show you what is

working well, where the HR function needs improvement,

and how to optimise the value of your HR department.

Human Resources Department Assessment

Many companies realise that their human resources

department is struggling. They are often unable to

pinpoint why, or they may not know how to resolve it.

With decades of experience evaluating HR departments

across a variety of industries, Suncoast HR can help you

determine what needs to be addressed, and how best to

implement changes.

We perform a thorough investigation and analysis of the

HR service model, and its impact on your organisation.

Then we provide a detailed report with our findings and

recommendations to Senior Management and/or the

Board of Directors. We don’t just tell you what’s wrong, we

give you the tools, road map and expertise to fix it.

HR Assessment

4

Suncoast HR has both the experience and knowledge to assist with all of your HR Compliance concerns, including:

• State and federal employment legislation• Modern awards and the National Employment Standards (NES)• In-house HR Audits• Employee handbooks, HR policies and procedures• Investigations• Worker’s compensation claims management• Parental leave• Anti-discrimination and equal employment opportunity (EEO) compliance• Workplace health and safety compliance

Why is HR Compliance Critical?

The majority of HR problems occur when companies do not understand employee rights, or they are unaware of HR Compliance requirements and laws.

If your employees have questions about overtime eligibility, parental leave, sexual harassment, or meal breaks, do you know how to answer them properly? Is your Employee Handbook a valuable resource for staff and managers? Is the content up to date?

Without HR Compliance, you risk a number of regulatory problems, even lawsuits brought by employees. You could be audited by Fair Work inspectors.

Suncoast HR has years of experience with HR Compliance, as well as the resources to stay current on policy changes and new laws. Don’t leave yourself open to risk, let us help protect you and your employees.

HR Compliance

5

Recruitment Work

Replacing staff is often needed at the most inconvenient

times. It is difficult to manage when managers are

already working to capacity, often leading to recruitment

shortcuts and future pain of an incorrect hire. To conduct

a full recruitment process can take between 20-40 hours,

which can bring fatigue to the manager, team and have a

negative impact on customers.

Who can Benefit from Recruitment Work?

If your organisation has a vacancy, but you’re either

too busy or shorthanded to address it, or you lack

recruitment knowledge and skills and have a history of

hiring the wrong people, you’re an ideal candidate for our

Recruitment Work. We have helped companies recruit

apprentices commencing their working life, through to

the C-Suite executives, across both white- and blue-collar

industries. We have managed high volume candidate

pools to headhunting the impossible-to-fill positions.

Don’t take time away from your core business and let

Suncoast HR look after finding the 3 best candidates for

you to choose from.

Suncoast HR can help your company with a variety of

Recruitment activities, to improve the candidate pool,

including:

• Writing or updating a position description

• Conducting market analysis for current

remuneration packages

• Writing the job advertisements

• Attraction strategies and selection techniques

• Interviewing candidates

• Reference checks

• Employee eligibility checks

• Psychometric, personality and job-relevant testing

• Negotiating conditions

• New starter paperwork

• Communication with unsuccessful candidates

• Probation review interviews

• Replacement guarantees

Recruitment Work

6

Suncoast HR can help your company with a variety of Human Resources Projects, including:

• Creating or revising employee policies and procedures• Writing or updating position descriptions• Writing or updating employment contracts or sub-contractor agreements• Designing robust [erformance management systems• Developing customised KPI and remuneration strategies and systems• Assisting with reward and recognition programs• Employee relations investigations• Cultural assessments

Human Resources Project Work

It can be challenging for even the most efficient in-house HR departments to take on a new project, especially if they are already working at capacity, or if the request is outside their scope or skillset. In these instances, Suncoast HR can assist your HR department on a per-project basis with solutions customised around your specific needs.

Who Can Benefit from HR Project Work?

If your organisation has a critical HR need, but your current staff is either too busy or shorthanded to address it, or they lack the specific knowledge and skills needed to complete the project, you’re an ideal candidate for our Human Resources Project Work.

We have helped companies with everything from creating complex compensation systems to updating their position descriptions. Don’t let another deadline come and go, Suncoast HR can help you get your HR projects completed on time and within budget.

HR Project Work

7

foundU Is an Australian HRIS/Payroll system. Suncoast HR has

experience implementing this software with our clients.

Looking for a simple payroll solution?

Genos Suncoast HR are accredited trainers of the Genos

Emotional Intelligence Programs. They provide excellent

tools for Leadership, Recruitment or training. With

various assessment tools, such as a 360° assessment and

developed with research out of the Swinburne University,

they address the increasing need for soft skill capabilities

in leadership.

Global Safety Systems Suncoast HR is an agent for the Online WHS system.

We have implemented this system for many businesses

looking to build a more robust safety culture, a simpler

and more effect system and ensure compliance. Book a

demo with us.

STAR Workplace HR Coach is the largest network of HR Coaches in

Australasia. HR Coach provides the STAR Workplace

program, which assists us to assess and tailor solutions

that align employment practices and people strategy

with an organisation’s business strategy.

Omnia Group Suncoast HR uses Omnia’s suite of assessments to support

our recruitment processes. Omnia allows us to assess

candidates’ behavioural traits, review fit for the client’s

business and supports us to hire with confidence.

Everything DiSC Suncoast HR are accredited trainers of the Everything DiSC

programs. Various workshops include Everything DiSC

Management; Everything DiSC Workplace; Everything

DiSC Sales, Everything DiSC Productive Conflict and the

5 Behaviours of a Cohesive Team. Take your teams to the

next level of performance.

Products and Systems

8

m 07 5352 32309 Level 1, 116 Maud St, Maroochydore, QLD 4558

1 www.suncoasthr.com.auk info@suncoasthr.com.au

TESTIMONIALS

Suncoast HR Services have always been very helpful in supporting me in achieving success within our business. Nothing is too much trouble and Mandy and Kate are always happy to catch up and chat through any questions I may have. I have also attended a workshop they have facilitated and the delivery and content were excellent. Our business has also just completed a 4 week Wellness at Work Challenge through Suncoast HR and it has provided an excellent platform for us to introduce some new wellness initiatives at

work that benefits the entire team. It was a great initiative and we enjoyed participating.

“I highly recommend Suncoast HR Services for any business on the Sunshine Coast.”

Lorna Chalmers

I have worked with Suncoast HR on a range of different things from recruitment to training. Most recently I was involved in the DiSC Workshop and was extremely impressed with the wealth of knowledge provided by Mandy and the team. They not only help your business in ensuring you secure the right person for a role

but also educate you on the best ways forward with managing those individuals.

“I will always recommend Mandy, Kate and the team! Thanks ladies!”

Kiera Cross

I recently recruited an employee through Suncoast HR. Having managed my own recruitment processes previously and achieving less than satisfactory results, the team found someone who is an ideal fit for my business. I can’t emphasize enough that using the professional team at Suncoast HR will be a valuable

investment in getting your recruitment right the first time.

“Mandy and Kate really know HR, and I won’t hesitate to use their services in the future.”

Jeremy Harmon