Upload
kshankar21
View
1.121
Download
1
Tags:
Embed Size (px)
DESCRIPTION
A part of presentation made in XLRI, about the future HR Challenges in a Telco. The future will be the age of Entrepreneurship, where aspirations exceed resources. It will also be the age of choices, of simplicity, and of difereniation in talent as those that help in innovation and growth will be more valued.
Citation preview
HR- Where next ?
Challenges in the Telco of the future
Contents
My take…4 big
changes to come Future
HRTelco of
the Future At airtel,
Jobs never done before
My take …the 4 big changes to come
GEN “I”-@ Indian, Impatient, Indulged
Business Dynamics- accelerated cycle of change
Technology- the way we work, interact and live
Changing concept of work & career
@ copyright- A Bhaduri
What does it mean to us…
Age of Global India & Indian
Age of Entrepreneurship Aspirations>Resources
Age of choicesAge of simplicity
Age of differentiationTop talent =10x return on innovation work
Employee of future
Intellectual capital
• Learning capacity
• Cognitive complexity
• Specialized tacit and Explicit knowledge
• Learning potential
Emotional Capital
• Self awareness• Integrity• Resilience
• Organizational insight
• Organizational design
Social Capital
• Sociability • Authenticity• Trustworthiness
• Strong relationship ties
• Weak relationship ties
Personal Human Capital
OrganizationalHuman Capital
Source- Lynda Gratton, London Business School
HR – future focusWill we have the current HR function ?
NOWhat will HR do in the future?
•ALIGNING ORGANIZATION AND STRATEGY
•ORGANIZATION CAPABILITY BUILDING
•TALENT FACILITATION/TALENT SUSTAINABILITY
Telecom Scenario
*Source: IIP Data, Dec’09; GDP Data Nov’09; Economic Survey by RBI, Indian Council For Research On International Economic Relations, Dec’09
India is the fastest growing telecom market in the World and still is only 57% penetrated (TRAI-June 2010)
Big rural opportunity : Tele density below 20%
New strides in data : 3G, LTE, BWA.
Enhancement of user generated content, VOIP.
Managed services and solutions for enterprises.
Big opportunity in M Commerce, M Entertainment and other applications.
Convergence: Internet, mobile ,DTH.
Telco of the Future
Global playground(De-regularized
market)
More left brained than right brained
The key competitive
differentiator will be “Service”
Mergers & Acquisition –
Change Management
There would be a wide and fluid
product/service/solution range
Focus will be more on Innovation and
doing things differently
Left Brain v/s Right Brain Organizations
Super Scaled
Process & Shared Service
Talent Service & Delivery
Highly Cost Driven
Leadership Focused
Few Relationships-B2B
Supplier/Client Approach
Hierarchical Structure
Execution Competencies
Predictable But Limited Growth
‘Old’NetworkOperator
‘New’Services
Company
World Class Service
Highly Creative
Talent Critical/Diverse
Highly Value Driven
Leadership ‘Shapers’
Many Relationships-Open Partner Approach
Lean, Flat ‘Velcro’ Structure
Value & Service Competencies
High Risk/High Return Growth
Source- John Kelly, GSMA HR
Newsmakers from airtel:‘Never Done Before’
Airtel was the first operator to provide Blog services. There are nearly 2.5 Mn users who are using Airtel Blog services per month.
Buddy Finder : Will become the largest buddy finder deployment service in the world. Currently this service is used by 2 lac customers.
App Central- only operator which has the highest number of apps (100K plus apps)
Organized market of Indian music is 400 crores. The total music business in Airtel alone is 840 crores by Hello Tunes
Picture Post : is the Largest Network and WAP based service in the country with 5.6 Mn users
We will build unique winning capabilities for the business by being a star team of trusted business
partners consistently delivering trendsetting solutions to our business and people.
HR Vision @ airtel
Thank you