HR & Internal Affairs Management / SP&BD Management Orientation Training July 2012 TURKEYS LARGEST PRIVATE AIRLINE * This training has been prepared based

HR & Internal Affairs Management / SP&BD Management

Orientation TrainingJuly 2012

TURKEY’S LARGEST PRIVATE AIRLINE

* This training has been prepared based on July 2012 data. It will be periodically revised every six months. Date for the next revision is January 2013.

HR & Internal Affairs Management / SP&BD Management2

Welcome Aboard


History

Onur Air was established in 1992 as

a tourist charter airline operating

between Europe and Turkey. The

company performed its inaugural

flight with an A320 aircraft to Ercan

Airport in the Turkish Republic of

Northern Cyprus on May 14, 1992.


History

Onur Air currently continues to

operate with 4 A330, 6 A300-600,

10 A321, and 14 A320, with a total

of 34 aircraft in its fleet.

The company has safely carried

more than 5 million passengers in

2011 with more than 1,800

employees.


Milestones


Mission and Vision

MISSION

The objective of Onur Air Tasimacilik A.S. is

to be a continuous pioneer of innovation in

the aviation industry. The main goal of Onur

Air Tasimacilik A.S.’s existence is to provide

safe, reliable, on time and economic flight

service by emphasizing service quality and

customer satisfaction to the highest extent.

VISION

Onur Air Tasimacilik A.S. has the objective

of being a leader and an innovative

organization as a role model for Turkish

Civil Aviation sector by putting service

quality, flight safety and training at utmost

importance and being a pioneer airlines

organization in all areas it provides service.


Quality Policy

Enchance Flight and Ground Safety

Customer Satisfaction

On-Time Operation

Continuous Improvement

Cost Reduction

Standardisation


10 each A321 – with a total of 2,174 seat capacity


34 AIRCRAFT– 8,015 SEAT CAPACITY

Fleet Structure

6 each A300-600 – with a total of 1,887 seat capacity



A TOTAL OF 1.837 EMPLOYEES

Employees

Cabin 700

Cockpit 304

Dispatch 36

Ground Operations42

Headquarters 139

Scheduled Sales 84

Technic 483

Other 49

TOTAL 1,837


Employee Structure

Female – Male Distribution(%)

Levels of Education(%)

Male64%

Female36%

Undergraduate,Graduate

45%

Primary

7%

High-School39%

Academy

9%


Organisational Structure


Hayrettin Hasançebi

Deputy Managing Director

Management Team

Hamit Cankut Bagana

Managing Director & Chairman

Şahabettin Bolukçu

Deputy Vice President

Muhammet Nur Pekpak

Deputy Managing Director - Commercial

Born in 1941; studied Law at Istanbul University Started his career in tourism industry in 1962 Founded Air Tour travel agency in 1975 and the company Ten Tour in

1980 Chairman of the Board of Onur Air since its acquisition by Ten Tour in

1994

Yonca BaganaBoard Member

Born in 1968; studied Fashion Design at Marangoni in Milan 2008; founded the consulting company “Ya da Hayatın Renkleri Kişisel

Gelişim“ Publisher of the OnAir Magazine Board Member of Onur Air since 2003

Born in 1951; studied Business Administration at Istanbul University 1989-2004; Board Member of Ten Tour, 2004-2011 General Manager of

Onur Air Chairman of the Aviation Assembly of Union of Chambers and Commodity

Exchanges 2007-2009; Chairman of Turkish Private Aviation Enterprises Association

Born in 1951; MSc in Chemical Engineering at IDMMA 1984-1993; Commercial/Planning Manager at Nesu Airlines and Sultan

Airlines 1994-1996; GM of Air Alfa, VP of Commerce at Onur Air since 1997 Member of Turkish Private Aviation Enterprises Association since 2000

Born in 1968; studied Mechanical Engineering at Istanbul Technical University 1994-1998; Maintenance Manager at Air Alfa, 1998-2003; Board Member of Air

Anatolia 2003-2011; Executive Board Member of Onur Air 2006-2009; Board Member of ACT Cargo and MyTechnic


Infrastructure

Offices : 13,154 m²

Hangar and workshops : 9,815 m²

Total indoors space : 22,969 m²

Outdoor space : 3,545 m²

TOTAL AREA : 26,514 m²


Commercial Activities

Main Activities

1-Commercial Air Transport

International charter operations

Scheduled operations

Sub-charter operations

2-Aircraft Maintenance (MRO) Services

Ancillary Activities

Pilot type trainings

Commercial aviation consulting services


International Charter Operations

100 DESTINATIONS IN 25 COUNTRIES

• One of the core business platforms of the company• 1.5 million passengers carried in 2011• Working with more than 40 tour operators• Flying from Antalya, Istanbul, Izmir, Bodrum and Dalaman to more than 100 destinations in 25 countries


Scheduled Operations

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Approx. 50 daily scheduled flights from IST,

Currently operating to 12 domestic and 3 international destinations,

Planning to operate to an additional 21 international and 2 domestic destinations,

2.7 million passengers carried in 2011

* Intended Routes

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38 DESTİNATİONS PLANNED İN SCHEDULED OPERATİONS

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Sub-Charter Operations

CONTİNUOUS SAUDIA WET-LEASE OPERATİONS SİNCE 1999

Approx. 25,000 block hours carried out with 6 A300-600 and 4 A330 aircraft in 2011More than 50 destinations from Jeddah and Medinah in 2011


Maintenance Activities

• 1999’dan beri devam eden operasyon• Şirketin en karlı ticari faaliyeti• 2011’de 25,000’den fazla blok saat• Cidde ve Medine’den 50’den fazla destinasyona uçuş

MORE THAN 20 YEARS OF MAINTENACE EXPERIENCE Aircraft maintenance hangar at Istanbul Atatürk

Airport

Almost 500 maintenance staff

A319/A320/A321 C check authorisation

Currently holding SHY 145 and EN 9110:2005

certificates

Planning to acquire EASA Part 145 approval

Considerable size of stock and spare parts


Training Abilities

THE COMPANY HAS TYPE RATING TRAINING ORGANIZATION (TRTO) CERTIFICATE

Onur Air has the authority to provide training on the

following for captain training;

A300-600, A330, A320/321 Type Rating Training (TR)

Type Rating/Synthetic Flight Instructor Training (TRI-

SFI)

Type Rating/Synthetic Flight Examiner Training (TRI-

SFE)

Combined Multi Crew Cooperation Training (MCC)

Zero Flight Time Training (ZFTT)

CCQ (Cross Crew Qualification) Training from A330 to

A320

CCQ Training from A320 to A330

The company has more than 100 cockpit and approx. 20 cabin instructors


Brand Equity

Leading private airline of Turkish civil aviation for more than 20

years,

First private airline to operate in the scheduled domestic market,

Experienced maintenance and management personnel,

Well established relations with tour operators over the years,

Saudi Arabian wet-lease operation going on for more than 10 years,

Turkish private airline that carries the most passengers with nearly

70 millon people,

Turkish private airline with the most seat capacity,

Only Turkish private airline with a hangar,

First Turkish airline to receive maintenance quality certificate

EN9110:2005 from TUV Rheinland,

Operational excellence awards received from aircraft manufacturers,

IATA member since acquisition of IOSA (IATA Operational Safety

Audit) Certificate in 2007.


Awards Received

“Operational Reliability“ award - Airbus Industrie (1992-2002)

“Operational and Technical Dispatch Reliability“ award - Airbus Industrie

(1992-1995)

“Safe and Reliable V2500 Operation” - International Aero Engines (IAE)

“Runner-up prize in Europe“ - Schiphol Airport

"Export Award” - İstanbul Chamber of Commerce (2005,2007,2008)

“Super Brand Awards” and “Golden Award for Consumer Trust” (2007)

Among the Fortune 500 Companies in Turkey (71st in 2007, 78th in 2008)

"Outstanding Management, Training and MD-88 Dispatch Performance"

Award – Boeing (1997-2000)

"Successful Cooperation" Award - Airbus Industrie (1992-1997)


Headquarters Departments and Their Functions - 1

VP OF FLIGHT OPERATIONS

Planning, monitoring, control, and execution of

flight operations.

OCC DEPARTMENT

Execution of flight operations and flight

planning in accordance with national and

international civil aviation regulations and

preparation of flight documents for these

plans.

PERFORMANCE DEPARTMENT

Conduction of analyses of airports operated in,

flight performance analyses of aircraft, and

work to maintain safe and economic execution

of flight processes.

CREW PLANNING DEPARTMENT

Preparation and follow-up of fair and

economic plans for cockpit and cabin

crews, based on schedule, and in

accordance with civil aviation regulations.


VP OF FOREIGN AFFAIRS AND CABIN

CREW

General Management of the Cabin Crew

Department.

Coordination of all relations and

correspondences with DGCA, DHMI, and

BDDK.

CABIN CREW DEPARTMENT

Management of cabin crews,

determination of training needs and

standards in accordance with

international regulations,

maintenance of sustainability.

VP OF COMMERCE

COMMERCIAL DEPARTMENT

Marketing of Onur Air aircraft, drawing of

contracts for international flights to achieve

optimum occupancy and efficiency, and

preparation of the schedule accordingly.

SCHEDULED FLIGHTS DEPARTMENT

Planning, pricing, marketing, arrangement

of after-flight services, management of

domestic and international cargo affairs of

scheduled flights are to be conducted by

Onur Air.



QUALITY DIRECTORATE

Monitoring of relevant national and

international regulations regarding flight

services which is the main activity of the

company.

Formation and dissemination of

regulations, manuals, procedures,

directives, etc. in accordance with

national and international standards and

the mission and vision of the company

keeping flight safety as foremost priority.

Inspection, reporting, and

implementation of corrective actions of

company practices for compliance with

company procedures and national and

international standards.

TRAINING DIRECTORATE

Monitoring of training needs of

the company in accordance

with national and international

standards, planning and

execution of trainings.

Identification of flight

standards and ensuring their

implementation. DIRECTORATE OF CORPORATE COMMUNICATIONS

Is the company's representative to the

passengers. Aside from given and received

advertisements the deparment is also responsible

for the management of media relations everyday

and during times of crises.

Also responsible for the organisation of activities

for cultivation of company-wise communications.



INFORMATION TECHNOLOGIES DEPARTMENT

Taking care of the company's hardware and software needs.

Installation of data, phone, and power lines. Troubleshooting

of problems.

FINANCE DEPARTMENT

Formation of strategies to balance revenues and expenses.

Procurement of resources in times of need and handling of

surplus resources as efficiently as possible. Consolidation of

relations with financial institutions (bank, leasing, etc.) or

formation of new ones for these purposes.

PROCUREMENT DEPARTMENT

Purchasing of materials needed on aircraft cabin, company

assets and vehicles, and maintenance and monitoring of

vehicles and their inventories.



ADMINISTRATIVE DEPARTMENT

Ensure flawless technical and administrative operation of

the headquarters.

HR & INTERNAL AFFAIRS DEPARTMENT

Execution of basic human resources affairs such as hiring, salaries,

employee benefits, documentation and storage of new, existing, and

departed employees' personal information. Follow-up and finalisation

of such affairs at government agencies and carrying out the

company's internal affairs. ACCOUNTING DEPARTMENT

Keeping, reporting, and storing of accounts in accordance

with accepted accounting practices and standards.

Execution of legal liabilities of the company. Preparation of

the company's balance sheet and income statement.



STRATEGIC PLANNING AND BUSINESS DEVELOPMENT DEPARTMENT

Preparation of operational and financial reports that would aid the decision

making process of the management. Conception of projects to maximise

company profits, coordination with relevant departments to realise the

projects when approved by the management, and ensuring realisation of the

projects.SAFETY MANAGEMENT SYSTEM

Assessment and mitigation of the safety risks of the

consequences of hazards that threaten the capabilities of

the company, to a level as low as reasonably practicable.

GROUND OPERATIONS DEPARTMENT

Ensuring the execution of the ground services operations

in accordance with civil aviation and company procedures

and company's interests.



COST CONTROL DEPARTMENT

Recording of information of concluded flights on the

system. Checking for concurrence of handling, landing, and

overflight invoices of said flights with the flight and

agreement prices, and the preparation of costs per route in

terms of DOC.

SECURITY DEPARTMENT

Execution of company's security activities in

accordance with national and international security

regulations.

SCHEDULED SALES DEPARTMENT

Authorisations of agencies and their inspections

within the structure of the scheduled flights

department. Coordination of the reservation system

and supporting its development.

Headquarters Departments and Their Functions – 7


Technic Departments and Their Functions - 1

LINE MAINTENANCE DEPARTMENT

Organisation of technical work that is required for

malfunctions that may occur during the operations,

thereby ensuring the uninterrupted sustainability of the

flight program. BASE MAINTENANCE AND SHOPS DEPARTMENTS

Performing maintenance of aircraft before their next flight in

accordance with aviation regulations. Performing authorised

maintenance activities to components arriving at the shops

using appropriate maintenance documents and according to

relevant regulations and recording them.

PRODUCTION PLANNING & CONTROL DEPARTMENT

Making the necessary plans for the company's

maintenance activities to be performed on schedule and

according to relevant procedures.



ENGINEERING DEPARTMENT

To achieve and maintain airworthiness

for all aircaft in the fleet.

PLANNING DEPARTMENT

Performing necessary activities to

maintain the maintenance planning

system and flight safety. Follow-up and

control of applications and keeping the

system as up-to-date as possible. TECHNICAL SUPPLY DEPARTMENT

Procurement of all materials needed for

aircraft belonging to Onur Air in

accordance with international aviation

criteria and provide logistical support and

organisation necassary for the

procurement. Purchasing, renting, and

exchange of materials and repair of

malfunctioning units in order to make

them serviceable again.

STORES DEPARTMENT

Storage and supply of materials from

outside the company.


TECHNICAL TRAINING DEPARTMENT

Organisation, planning, coordination, follow-up,

and ensuring completion of trainings necessary

for the technical personnel.

DOCUMENTATION DEPARTMENT

Procurement, arrangement, dissemination, revision,

recording, and updating of; maintenance documents

used in maintenance of aircraft, engines, and

components; operational documents on aircraft used

by crew; company-wide printed documents; and

external legal documents.



Company Policies

WORKING HOURS

Headquarters 08.30 – 18.00

Technic 08.00 – 17.30

BREAKS

Lunch Break 12.30 – 13.15

Other Breaks (smoking, etc.) are used 3 times for a maximum of 10 minutes each time

at the Headquarters and between 10.15 – 10.30 and 15.15 – 15.30 at Technic.

PARKING LOT

The parking lot is situated in front of the headquarters. ID cards must be authorised for

access to the parking lot. Please apply to your department manager for parking lot

access.


Company Policies

RULES FOR UNIFORM WEARING PERSONNEL

Personnel representing Onur Air must keep their uniforms

clean, pressed, and complete at all times while on duty.

Uniforms delivered to personnel can be modified by a tailor

without changing its model.

Shoes must either be black or navy blue. It is strictly

prohibited to show up to work with sports shoes.

RULES FOR PERSONNEL NOT WEARING UNIFORM

All personnel must prefer clothing that reflect the seriousness of their work.

Dress/skirt lengths must be selected to be appropriately serious.

It is inappropriate to wear tight pants or skirts, or skirts with long vents.

Personnel who are not wearing uniform must pay as much attention to their hair,

shaving, make-up, hygiene, or accesory use as personnel who do wear uniforms.

Use of jeans or tight pants must be avoided.

Personnel may dress casually on Fridays and holidays.


COMPANY DOCUMENTS

All documents used within the company are accesible from the "Doküman Yönetimi"

module of the Lotus software. Company documents have been sorted into categories

below.

Company Policies

SALARIES

Employee salaries are paid over Euro's. Therefore the arithmetic

mean of Euro currency purchase rates from 4 banks (Central Bank,

Vakıfbank, Ziraat Bank and Akbank) are calculated on the 25th of each

month and are deposited to salary accounts at Garanti Bank on the 1st

of the next month.

Faaliyetler (Functions)

Fonksiyon Faaliyetleri (Department Functions)

Formlar (Forms)

Güvenlik Programları (Security Programs)

İş Tanımları (Job Descriptions)

Kaplumbağa Diyagramları (Turtle Diagrams)

Organizasyon Şemaları (Organisation Charts)

Prosedürler (Procedures)

Süreç Akışları (Process Flow Charts)

Şirket El Kitapları (Company Manuals)

Talimatlar (Directives)

Uçak Doküman ve Evrakları (Aircraft

Documents)

Yazılım Kullanım Kılavuzları (Software User

Guides)

Yönetmelikler (Regulations)

Diğer Kalite Dokümanları (Other Quality

Documents)


CAFETERIA

Our cafeteria on the 5th floor is available for lunch between 12.30 and 13.15.

Social Services

FREE PASS TICKETS

All employees are entitled to 1 Pass I and 10 Pass II tickets (round-trip).

Pass tickets can be used for all domestic destinations. Discounted

tickets are also available for family members.

Pass I : Only airport taxes are paid and flown as normal passenger status.

Pass II : Only airport taxes are paid and can only be used if there are seats left on the

plane.

KITCHENS

Kitchens on every floor of headquarters and Technic serve tea and

coffee within working hours.


SHUTTLES

Departure times of the shuttles are 18.10 for the headquarters and 17.55 for

Technic.

Shuttles are available to destinations listed below.

Social Services

PRIVATE HEALTH INSURANCE

Our company offers $ 100

contribution to all employees who

purchase private health insurance.

HR & Internal Affairs Department / SP&BD Department

Thank You!