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Title Directio n Categories Unit % employees to have a loyality to company Maximize Workforce Percent age % man hours available Maximize Workforce Percent age % new hires achieving 12 months service Maximize Recruitment Percent age % new hires achieving 6 months service Maximize Recruitment Percent age % new hires achieving satisfactory appraisal at first assessment Maximize Recruitment , Development & counseling Percent age % of actual vs target new employee compensation Minimize Recruitment Percent age % of attendees at training sessions Maximize Training Percent age % of courses that are web-based or web enhanced Education , Training Percent age % of daylighting in building Maximize Environment , Property & Facility , Working environment , VRM Environment Percent age % of early retirements Redeployment & retirement Percent age % of eligible employees who signed the Business Conduct and Ethics Policy Maximize Social responsibility , Workforce , VRM Social Responsibility Percent age % of employees covered by collective bargaining agreements Maximize Reward & retainment , GRI Labor Practices & Decent Work Percent age % of employees on long- term sickness leave Minimize Workforce Percent age % of employees on short- term sickness leave Minimize Workforce Percent age

HR Metrics and KPI.docx

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Page 1: HR Metrics and KPI.docx

Title Direction Categories Unit% employees to have a loyality to company

Maximize Workforce Percentage

% man hours available Maximize Workforce Percentage% new hires achieving 12 months service

Maximize Recruitment Percentage

% new hires achieving 6 months service

Maximize Recruitment Percentage

% new hires achieving satisfactory appraisal at first assessment

MaximizeRecruitment, Development & counseling

Percentage

% of actual vs target new employee compensation

Minimize Recruitment Percentage

% of attendees at training sessions Maximize Training Percentage% of courses that are web-based or web enhanced

Education, Training Percentage

% of daylighting in building MaximizeEnvironment, Property & Facility, Working environment, VRM Environment

Percentage

% of early retirements Redeployment & retirement Percentage% of eligible employees who signed the Business Conduct and Ethics Policy

MaximizeSocial responsibility, Workforce, VRM Social Responsibility

Percentage

% of employees covered by collective bargaining agreements

MaximizeReward & retainment, GRI Labor Practices & Decent Work

Percentage

% of employees on long-term sickness leave

Minimize Workforce Percentage

% of employees on short-term sickness leave

Minimize Workforce Percentage

% of employees receiving regular performance reviews

MaximizeDevelopment & counseling, GRI Labor Practices & Decent Work

Percentage

% of employees that are in unions HR ratios Percentage% of employees that have been assessed

Maximize Development & counseling Percentage

% of employees that started sponsored MBA program completing MBA program

MaximizeTraining, Development & counseling

Percentage

% of employees that would leave if they got an offer from another company

Minimize Development & counseling Percentage

% of employees using public transport

Environment, Telecommuting, VRM Environment

Percentage

% of employees who are willing to recommend company as employer

Maximize Working environment Percentage

% of employees who consider that Maximize Social responsibility, Working Percentage

Page 2: HR Metrics and KPI.docx

their business acts responsibly environment% of employees with mental health problems

Development & counseling Percentage

% of employees with their performance decreased compared to last review

Minimize Development & counseling Percentage

% of employees with their performance increased compared to last review

Maximize Development & counseling Percentage

% of high performing employees MaximizeDevelopment & counseling, Workforce

Percentage

% of HR budget spent on training Training Percentage% of HR staff with appropriate Professional Qualification

HR department Percentage

% of job positions filled with external agency

Recruitment Percentage

% of job vacancies RangeRecruitment, Cobit Manage IT Human Resources

Percentage

« Previous 1 2 3 4 5 Next »Title Direction Categories Unit

Acrued Annual leave Minimize Workforce PercentageAdministration cost per employee

Minimize HR department Money

Age of HR strategy Range HR department TimeAverage absenteeism per employee

Minimize Workforce, HR ratios Time

Average age of workforce

Range HR ratios Time

Average cost of recruitment (management)

Recruitment Money

Average cost of recruitment (non-management)

Recruitment Money

Average cost of recruitment per employee

Recruitment, HR ratios Money

Average cost to recruit per job position

Minimize Recruitment Money

Average days of telecommuting per FTE

Range Telecommuting Number

Average days of vacancy duration (management)

Workforce Time

Average days of vacancy Workforce Time

Page 3: HR Metrics and KPI.docx

duration (non-management) Average distance traveled by employee

Telecommuting Distance

Average duration rate of Lost Time Injuries (LTI)

Minimize Workforce Time

Average feedback time on candidates

Minimize Recruitment Time

Average hourly net income of employee

Reward & retainment Money

Average hours worked per week

Workforce Time

Average interviewing costs

Recruitment Money

Average lead time to promotion

Development & counseling Time

Average monthly net income of employee

Reward & retainment Money

Average number of interviewees for open job positions

Maximize Recruitment Number

Average number of responses for open job positions

Maximize Recruitment Number

Average number of sick days per employee

Minimize Cobit Manage IT Human Resources, HR ratios Time

Average number of training hours per employee

Range

Cobit Manage IT Human Resources, Cobit Manage Service Desk & Incidents, Training, GRI Labor Practices & Decent Work, Improvement

Number

Average number of vacation days per employee

Reward & retainment Number

Average open time of job positions

Minimize Recruitment Time

Average overtime hours per person

Health & Safety, Workforce Time

Average response time for routine HR inquiries

Minimize HR department Time

Average retirement age Redeployment & retirement TimeAverage salary per employee

HR ratios Money

« Previous 1 2 3 4 5 Next »Title Direction Categories Unit

Page 4: HR Metrics and KPI.docx

Average sickness days per FTE Minimize HR ratios NumberAverage sickness period of employees Minimize Workforce TimeAverage sourcing cost per hire Recruitment MoneyAverage span of control HR ratios NumberAverage staff turnover costs Minimize Redeployment & retirement MoneyAverage telephone/communication costs per employee

Financial ratios, HR ratios Money

Average tenure per employee MaximizeCobit Manage IT Human Resources, Development & counseling, HR ratios

Time

Average time employees are in same job/function

Range Development & counseling Time

Average time to recruit Minimize Recruitment TimeAverage time to update employee records

Minimize HR department Time

Average training costs per employee RangeCobit Manage IT Human Resources, Training

Money

Average training days per employee Development & counseling, VRM Organization / Team

Number

Average travel costs per employee Financial ratios, HR ratios, Telecommuting

Money

Average vacation hours utilized Development & counseling PercentageBonus payout as a % of the total possible

Sales, Financial ratios, HR ratios Percentage

Capital Labor Ratio HR ratios, VRM Human Resources

Percentage

Compa ratio (CP) Range HR ratios RatioCompany training expenditure as % of salaries and wages.

Training Percentage

Cost of office space per employee Property & Facility, Financial ratios, HR ratios

Money

Cycle time from job acceptance until job start

Minimize Recruitment Time

Employee benefit costs as % of labor costs

Financial ratios, HR ratios Percentage

Employee benefit costs as % of labor costs for full-time employees

Financial ratios, HR ratios Percentage

Employee benefit costs as % of labor costs for part-time employees

Financial ratios, HR ratios Percentage

Employee lateness % Minimize Workforce Percentage

Female-Male salary ratio relation Reward & retainment, GRI Labor Practices & Decent Work

Ratio

Head-to-Head Hire Rate Maximize Recruitment PercentageHR department cost per FTE HR department Money

Page 5: HR Metrics and KPI.docx

HR FTE to total FTE ratio HR department RatioHR FTEs as % of total workforce HR department PercentageJob offer acceptance rate Maximize Recruitment Percentage

« Previous 1 2 3 4 5 Next »Title Direction Categories Unit

Labor costs for full-time for full-time employees as % of sales

Financial ratios, HR ratios Percentage

Labor costs for full-time for part-time employees as % of sales

Financial ratios, HR ratios Percentage

Labor Ratio Workforce RatioLocal Schools hire % Recruitment Percentage

Lost-workday case rate MinimizeGRI Labor Practices & Decent Work, Workforce, VRM Global Reporting Initiative

Ratio

Nearshore and offshore ratio Workforce RatioNew staff versus experienced staff ratio

Range Workforce Ratio

Offer conversion rate Maximize Recruitment Percentage

Overtime rate Cobit Manage IT Human Resources, Development & counseling

Ratio

Percent of higher degree employees

Research, HR ratios Percentage

Percentage of employees of supervisory level who are not permanent in their role

Minimize Workforce Percentage

Profit per employee (FTE) Maximize Financial ratios, HR ratios MoneyRatio between internal promotions and external hires for open functions

Development & counseling Ratio

Ratio of internal versus external training

Training Ratio

Recruiting fee as percentage of annual salary

Minimize Recruitment Percentage

Recruiting pool Recruitment NumberRecruitment source ratio Recruitment RatioRecruitment through advertisement factor

Maximize Recruitment Percentage

Revenue per employee (or FTE)

MaximizeFinancial ratios, HR ratios, VRM Productivity

Money

Social contributions spent per employee

Social responsibility, Workforce, VRM Social Responsibility

Money

Staff / Personnel turnover Range Call Center, Cobit Manage IT Human Percentage

Page 6: HR Metrics and KPI.docx

Resources, GRI Labor Practices & Decent Work, HR ratios, VRM Human Resources

Subsidization effectiveness for training

Training Percentage

Talent Retention Percentage Maximize Reward & retainment PercentageTop Schools hire % Recruitment PercentageTotal time lost by work late Minimize Workforce TimeTraining penetration rate Maximize Training, Improvement PercentageTraining staff to total employees ratios

Training Percentage

Work items queue rate Maximize Workforce Ratio« Previous 1 2 3 4 5 Next »