HR Practice of IDLC Finance Limited: Recruiting, Selecting and Training

Acknowledgement

At first we desire to express our deepest sense of gratitude of almighty Allah. With profound regard we gratefully acknowledge our respected course teacher TamimaHossain, Lecturer, M.H School of Business, Presidency University for his generous help and day to day suggestion during the survey. We like to give thanks especially to Hasan Tuhin, HR executive, Ghulshan branch, IDLC Finance limited and our friends and many individuals, for their enthusiastic encouragements and helps during the preparation of this report us by sharing ideas regarding this subject and for their assistance in typing and proof reading this manuscript

TABLE OF CONTENTS

PARTICULARS PAGE NO

Executive Summary……………………………………………………….………………………...... 1Introduction ……………………………………………………………………….………………...... 2Objective of the Report ………………………………...…………….…………...………………….. 2Methodology ……... …………………………………...………………………...…………………… 3Limitations of the study………………………………...…………….…………...………………….. 3

Overview about the organization…………..……………………………………...………………...4

IDLC at a Glance……………………………………………………………………………..……. 4Company Profile ………..………………………………………..…………………………..…..... 4

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History - Key Milestones …………………………………………………………………..….…... 5IDLC's Products and Services………….……………………….………….…………………..…... 6Sources of Funds……………………………………..………………...….………………...……... 7

HR practice in IDLC ………………………………………………………..…………………...…...7

Recruiting process that IDLC follows ………………….…….…….…….………………………...7Selection ………………..…………………………………..…………….………………………... 9Training and Development……………………………………………….....……………………... 9Performance Management………………………………………………..…..…………………... 10Size of the workforce…….…………………………………………………………………………... 10Business Growth in Market…………………………………………………………………………...10IDLCs Market position………………………..……………………..……………………..………... 10Future Plan……………………………………………………………….…………………………... 10Work environment & work culture at IDLC………………………………..………………………... 10Career progression opportunities at IDLC………………………………….………………………... 11How to apply for a position at IDLC…………………………………………………….…………... 11IDLC’s Vision, Mission, Goal and Corporate Philosophy…………………...………….…………... 12

Conclusions

……………………………………………….………………..……..………………… 13

Reference

………………….……………………………………………..…………………………..14

Questionnaire

………………….………………………………………...………………………….. 15

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Executive Summary: In this study, we try to investigate the challenging career opportunities for young professionals over the last 25 years that IDLC provided. How their goal is to attract, retain and motivate the most competent people. This study emphasis on how IDLC maintain high recruitment standards and its providing local and overseas training to its employees. This is done with a view to encourage human resources development by continuously upgrading human resources skills, abilities andknowledge and to meet organizational needs to face future challenges in the ever changing financial services industry. We identify employees' relevant and proper training anddevelopment needs and opportunities to pursue their career goals.We summed up with view of IDLC is a performance driven organization and career development opportunities are based on merit, performance and productivity

Introduction:

All organizations have people, IDLC have human resources. Regardless of the size of anorganization or the extent of its resources, the organization survives and thrives because of the capabilities and performance of its people. The activities to maximize those capabilitiesand that performance are necessary regardless of whether the organization refers to them asHuman Resource Management.It’s high time for all organizations to recognize that the real challenge for Human ResourceManagement is to lead the way on several strategic fronts - development of formal systemsfor creating a “learning” organization, effective deployment of human resources for maximum return to the company, and enhancing the competencies of the workforce. Senior Management should take a much broader and strategic view of the HR Function, using it tomaintain or create new competitive advantages for the organization. Ultimately, the HR management should be a major strategic player in how the organization executes its overallstrategic planTherefore, as we are the student of BBA program, we need to erudition HR practice veryeffectively. As a part of our schooling, we already have completed a survey in IDLC FinanceLimited about their employee’s recruiting & selecting and training process.

Objective of this Report:

The main objective of the report is comparative analysis and to examine some data and trendson recruiting and training method that are using IDLC Finance Limited. This report willreveal how IDLC Finance limited focusing on recruiting & selecting fresh employee and jobtraining.This objective comprises three main goals:1. To highlight organization recruiting, Selecting and training process.2. Provide Company overview3.To provide market overview and analysisThat is why we tried to find out the turnover situation and actual growth in this organization.We also tried to know the organization’s HR code of conduct, their future plan and the rulesand regulations of this organization. Knowing about this organization’s HR managementmotivation techniques were also an objective in this report.

Methodology:

This report relies principally on the contributions of two sources:

Primary Sources

Secondary SourcesAt first, we went to the institution with a set of questionnaire. We interviewed the employeeof the organization based on the open and closed ended questionnaire. From these ways, wecollect necessary information for our report.Then we visited the institution’s website to know about organization. We collected somebasic information from the website and analyzed the information.In preparing this report, we use MS Ward 2007 and Excel 2007 Worksheet to illustrate thenumeric data. To include graphical content we use line and Bar chart.

Limitations of the study

There were some obstacles, which were hard to meet up with. The limitations are:

Lack of adequate information due to confidentiality.

Lack of documented and concrete secondary materials.

Direct observation of the customer service of the company requires extensive timeinvolvement, which may not be possible.

Organizational personnel’s reluctance to answer the questions

Overview about IDLC:

IDLC at a Glance

IDLC Finance Limited commenced its journey in 1985, as the first ever leasing company of the country. In 1995, IDLC was licensed as a Financial Institution by the country's centralbank, Bangladesh Bank, following the enactment of the Financial Institution Act 1993. Over the last two decades, IDLC has grown in tandem with the country's transition into adeveloping country and has emerged as Bangladesh's leading multiproduct financialinstitution. To encapsulate the evolving nature of the company, IDLC has changed its nameto IDLC Finance Limited from earlier Industrial Development Leasing Company of Bangladesh Limited in August 2007. Since 1985, when IDLC was formed as the pioneeringleasing company in Bangladesh, the company continues to evolve as an innovative financialsolutions provider. The company is now able to offer its customers, integrated andcustomized financial solutions - all under one roof. IDLC’s wide array of products andservices range from retail products, such as home and car loans, corporate and SME productsincluding lease and term loans, structured finance services ranging from syndications tocapital restructuring and a complete suite of merchant banking and capital market services.

Company Profile:

IDLC Finance Limited is a multiproduct financial institution, established in 1985 with thecollaboration of reputed international development agencies such as:

•

Korean Development Leasing Corporation (KDLC), South Korea

•

Kookmin Bank, South Korea

•

International Finance Corporation (IFC) of the World Bank Group

•

Aga Khan Fund for Economic Development (AKFED)

•

German Investment and Development Company (DEG)The primary goal of IDLC was to help modernize the financial services industry, byintroducing modern modes of financing hitherto unknown to Bangladesh. This, we set aboutto do, by pioneering the launch of a multitude of financial products and services.

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History - Key Milestones

May 23, 1985 Incorporation of the CompanyFebruary 22, 1986 Commencement of leasing businessOctober 1, 1990 Establishment of branch in Chittagong, the main port cityMarch 20, 1993 Listed on the Dhaka Stock ExchangeFebruary 7, 1995 Licensed as a Non-Banking Financial Institution under the FinancialInstitutions Act, 1993November 25, 1996 Listed on the Chittagong Stock ExchangeMay 27, 1997 Commencement of Home Finance and Short Term FinanceoperationsJanuary 22, 1998 Licensed as a Merchant Banker by the Securities and ExchangeCommissionJanuary 15, 1999 Commencement of Corporate Finance and Merchant BankingoperationsJanuary 29, 2004 Opening of the first retail focused branch at DhanmondiJune 29, 2004 Opening of Gulshan BranchNovember 22, 2004 Launching of Investment Management Services "Cap Invest"February 7, 2005 Issuance of Securitised Zero Coupon Bonds by IDLC SecuritisationTrust 2005September 18, 2005 Launching of Local Enterprise Investment Centre (LEIC), a centreestablished for the development of SMEs with the contribution of theCanadian International Development Agency (CIDA) of theGovernment of CanadaJanuary 2, 2006 Opening of SME focused branch at BograApril 6, 2006 Opening of Branch at UttaraMay 18, 2006 Opening Merchant Banking branch in the port city of ChittagongJuly 1, 2006 Relocation of Company's Registered and Corporate Head Office atown premises at 57, Gulshan

AvenueSeptember 18, 2006 Commencement of operation of IDLC Securities Limited, a whollyowned subsidiary of IDLCMarch 14, 2007 Launching of Discretionary Portfolio Management Services"MAXCAP"August 5, 2007 Company name changed to IDLC Finance Limited from IndustrialDevelopment Leasing Company of Bangladesh Limited

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History - Key Milestones

May 23, 1985 Incorporation of the CompanyFebruary 22, 1986 Commencement of leasing businessOctober 1, 1990 Establishment of branch in Chittagong, the main port cityMarch 20, 1993 Listed on the Dhaka Stock ExchangeFebruary 7, 1995 Licensed as a Non-Banking Financial Institution under the FinancialInstitutions Act, 1993November 25, 1996 Listed on the Chittagong Stock ExchangeMay 27, 1997 Commencement of Home Finance and Short Term FinanceoperationsJanuary 22, 1998 Licensed as a Merchant Banker by the Securities and ExchangeCommissionJanuary 15, 1999 Commencement of Corporate Finance and Merchant BankingoperationsJanuary 29, 2004 Opening of the first retail focused branch at DhanmondiJune 29, 2004 Opening of Gulshan BranchNovember 22, 2004 Launching of Investment Management Services "Cap Invest"February 7, 2005 Issuance of Securitised Zero Coupon Bonds by IDLC SecuritisationTrust 2005September 18, 2005 Launching of Local Enterprise Investment Centre (LEIC), a centreestablished for the development of SMEs with the contribution of theCanadian International Development Agency (CIDA) of theGovernment of CanadaJanuary 2, 2006 Opening of SME focused branch at BograApril 6, 2006 Opening of Branch at UttaraMay 18, 2006 Opening Merchant Banking branch in the port city of ChittagongJuly 1, 2006 Relocation of Company's Registered and Corporate Head Office atown premises at 57, Gulshan AvenueSeptember 18, 2006 Commencement of operation of IDLC Securities Limited, a whollyowned subsidiary of IDLCMarch 14, 2007 Launching of Discretionary Portfolio Management Services"MAXCAP"August 5, 2007 Company name changed to IDLC Finance Limited from IndustrialDevelopment Leasing Company of Bangladesh Limited

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December 3, 2007 IDLC Securities Limited Chittagong Branch commenced operationDecember 18, 2007 IDLC Securities Limited DOHS Dhaka Branch openedJanuary 6, 2009 IDLC Finance Limited and IDLC Securities Limited open Sylhetbranches

IDLC's Products and Services

IDLC's product and service offeringsinclude:

Debt Products:

1. Lease Finance2. Term Finance3. Domestic Factoring of AccountsReceivable4. Bill/Invoice Discounting5. Work Order Finance6. Corporate Real Estate Finance7. Real Estate Developer Finance8. Home Loans with Home Loan Shield9. Home Equity Loans10. Car Loans for Individuals11. Business Loan12. Machinery Loan13. Double Loan14. Festival Loan15. Personal Loan

Investment Products:

1. Common Equity investments2. Preferred Equity Investments3. Bonds

Liability Products:

1. Term Deposit Schemes2. Debentures3. Securitized Bonds

Corporate Services:

1. Project Finance Appraisal2. Project Loan Syndication3. Working Capital Arrangement4. Syndication Agency services5. Refinancing arrangements6. Corporate Financial Advisory7. Securitization of Receivables8. Trusteeship Management9. Professional supports to SMEs

Seminars, workshops and locally tailor made training on a variety of topics are offered directlyby IDLC Training and Development Department.

External Courses

Job related courses, seminars, workshops and conferences developed and presented at IDLCOffices.

Performance Management

IDLC

has a strong HR culture in their organization. Being a local company it has their own wayof evaluation. Through different formats of evaluation they measure their employees’performance. Participant diary and observation these two methods are applied for evaluation.After evaluation using some metrics

comes out the performance appraisal of employees. Then itis decided whether the employee need more training sessions or developments.

Size of the workforce:

IDLC has one head office and 13 branch office and they run full functionally all branches officewith above 200 employees.

Business Growth in Market:

IDLCs business growth is 60% per month.

IDLCs Market position:

IDLC is in 5

th

position in overall financial industry.

Future Plan:

IDLC future plan is to launch a bank within two years.

Work environment & work culture at IDLC:

IDLC is committed to maintain a work environment, free from discrimination based on race,religion, creed, sex, age or any other category. IDLC aims to maintain workplace andenvironmental conditions which permit employees to work to maximum effectiveness and totheir full potentials.IDLC creates an environment of trust and support within the organization which encouragesemployees to work well together as a team and at the same time, to be innovative and creative.They appreciate effective internal communications and free flow of ideas, fairness, commitment,teamwork and highest standards of professional excellence and integrity.

Career progression opportunities at IDLC:

IDLC is an equal opportunity employer. It has provided challenging career opportunities for young professionals over the last 24 years. IDLCs goal is to attract, retain and motivate the mostcompetent people.IDLC maintain high recruitment standards. It’s also provides need based in-house, local andoverseas training to its employees. This is done with a view to encourage human resourcesdevelopment by continuously upgrading human resources skills, abilities and knowledge and tomeet organizational needs to face future challenges in the ever changing financial servicesindustry. IDLC identify employees' relevant and proper training and development needs andprovide them with necessary opportunities to pursue their career goals.IDLC

is a performance driven organization and career development opportunities are based onmerit, performance and productivity.

How to apply for a position at IDLC:

Who want to be a member of the IDLC family, the largest and leading non-banking financialinstitution of the country, s/he should send their curriculum vitae to:The Human Resources DepartmentIDLC Finance LimitedBay’s Galleria (1st Floor)57 Gulshan AvenueDhaka 1212Email:jobs@idlc.com

IDLC’s Vision, Mission, Goal and Corporate Philosophy:

Vision

IDLC want to be the best performing and most innovative financial solutions provider in thecountry.

Mission

IDLC desires to create maximum possible value for all our stakeholders by adhering to thehighest ethical standards.

For IDLC Customers:

Relentless pursuit of customer satisfaction through delivery of topquality services.

For IDLC Shareholders:

Maximize shareholders' wealth through a sustained return on their investments.

For IDLC Employees:

Provide job satisfaction by making IDLC a centre of excellence withopportunity for career development.

For the Society:

Contribute to the well being of the society, in general, by acting as aresponsible corporate citizen.

Goal of IDLC:

IDLC wants Long term maximization of stakeholders' value in a socially responsible manner.

IDLC’s Corporate Philosophy

Discharge our functions with proper accountability for actions and results and bind ourselves tothe highest ethical standards