HR Project-Trg & Devlopment

8/2/2019 HR Project-Trg & Devlopment

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Company Project Study

Pleasance Technologies Pvt. Ltd.

Training & Development Systems

The report submitted in partial fulfillment for the award of the degree of

Master in Business Administration (General)

By

Institute of Management Studies and Research

Maharishi Dayanand University (Rohtak)

Batch 2010-12

Submitted to:

Mr. Sachin V.Nagpal

Director, Pleasance Technologies Pvt.

Ltd. , New Delhi.

Submitted by:

Kapil Kumar

Roll No.6763

MBA-2.3(G)

HR | Finance

Batch 2010-12

IMSAR, MDU (Rohtak).


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Project Report

Institute of Management Studies & Research,

MDU (Rohtak)-124001.

A Dissertation Report on

Training and Development Systems

@.

Pleasance technologies Pvt.ltd

Submitted to MDU in partial fulfillment of the Requirement for

MASTER OF BUSINESS ADMINISTRATION

Under the Guidance___________________________________________________________________

Mr. SachinV.Nagpal Prof. Jagdeep SinglaCEO Faculty GuidePleasance technologies pvt.ltd IMSAR, (MDU). Rohtak

By

Kapil Kumar

(2010-2012)

ACKNOWLEDGEMENT


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The study would not be completed if I do not take on the names of those personalities

who have directly or indirectly helped me in carrying out the study. It gives me

immense pleasure to put on their names here.

I wish to extend my reverence to our Director Dr. H.J. Ghosh Roy for his guidance

& genuine support in academic activities.

I am deeply indebted to Prof. Jagdeep Singla (Faculty-IMSAR) for his invaluable

suggestions, guidance and constant encouragement, which enabled me to pass

through a number of ordeals in the preparation of this report.

I also express my sincere gratitude to all the respondents for providing the valuable

data.

Above all I wish to express my deep and profound sense of gratitude to our ProgramManager Mr. Sachin V. Nagpal for his guidance and constructive support in the

completion of this study.

Finally, I express my gratitude towards my parents and family for their continuous

support during the study.

Kapil Kumar

TABLE OF CONTENTS


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Company Profile:

Sr. No Particulars Page

No.

1 Acknowledgement 032 Table of Contents 043 Company Profile 05

4 Products & Brands 075 Introduction to Training 086 Training Objective 117 Introduction to HRM 128 Background Scenario of the Training 149 Classification of Training 20

10 Benefits of Training 24

11 Research & Methodology 2712 Formulation of Hypotheses 3113 Data Analysis 41

14 Findings From the study 5715 Suggestions& Recommendations 5816 Conclusion 5917 Bibliography 6118 Annexure & Questionnaires 6219 Declaration 66


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A Company with a magnificent growth rate of more than 84% with equally well-qualified and committed team members to provide the necessary solutions. PleasanceTechnologies is a well-balanced organization with their resources distributed tomanage the operations in a most effective manner starting from designing toimplementing any customized solutions for varied customer applications.Pleasance attributes its success equally to its reliable vender and customers who have

shown utmost confidence in selecting a new & young company to meet their requirementrepeatedly.We at Pleasance foresee a good growth and establishment of the organization in the IT

industry and achievement of the vision through sheer dedication.

To create a professionally managed andgrowth oriented company which respectand appreciate all employees/partner theirendeavor to reach the set milestonePleasance have attributed its hard work

and dedication in achieving success in

term of business, recognition, product

support and availability, HCL

Infosystems Ltd. - Frontline division

further assigned the responsibility for

the distribution of complete Netmax

series of Networking for the entire NCR

and Eastern UP region. With Pleasancealready operating in the eastern UP belt

became a tier-one level of distribution

for Eastern UP also alongwith the NCR

territory. The Networking business

A vision is a dream based on the solid foundation of

wisdom, experience and practical knowledge.

team- Navin Jain, Sachin V. Nagpal, Sanjay

Sachdeva and S.K. Kaushik, once came togetherwith a vision. Theirs was a dream to transform the

service and support face of the I.T. industry in India

and establish themselves for a name to be reckoned

with in the I.T. industry. It was with this vision and

sheer determination that they established Pleasance

Technologies in 1997 after which they have been

activity involved in every major field of the

Information Technologies industry. Initially, the

operations started with selling DCM and IBM brand

of Servers and Desktops in Corporate and

Government Sector, communication products of

OEN Microsystems Ltd, Plantronics Headsets in


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through Pleasance has since then be

growing at more than 40% p.m., a clear

sign of acceptability of the product range

from the stable of the Indias latest IT

company.

Pleasance Technologies is one of the

only company selected by the leaders in

IT industry, HCL to represent them in

entire North India on exclusive basis for

their peripherals division. The company

is the sales and service partner for HCL

Peripherals. Pleasance is thus the biggest& No.1 representative of HCL

Peripherals nationally handling the

Northern and Central part of India.

Pleasance has been sole responsible forthe growth of HCL Peripherals in thenorthern part of India. Almost, allmajor OEMs, DOT Vendor & resellerin the region are associated with

Pleasance for the related product range.We have successfully executed manyprojects consisting of Thin ClientSolutions with Servers and otheraccessories at number of customerlocations spread over different verticals.

Paging Industries and Customized Power Supplies

from Micro Energy Ltd. Today, Pleasance is a team

of 25 professionals with a business turnover of Rs.

250 million.

Pleasance has four directors looking aftertheir respective areas:-

NavinJain

SuteekshnaKaushik

SanjaySachedeva

Sachin VNagpal

Office:


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PRODUCTS

:

Pleasance offers complete range of IT solution from end to end,some of the product line we mention below.

Thin Clients

CompleteRange ofThin Clients

from HCLPeripherals,includesLinux,WinCE and WinXPE basedcustomised

Solutions.

Range of Mutlifunctionaldevices and Security

Solutions

Completerange ofMFD andCopiersfrom Ricohandinternationalbrands ofSecurityproducts.

Networking

Complete Range of networking

products from HCL includes Active andPassive components.Complete range ofRacks,Cat5e,Cat6,Fibre,Switches,Wirelessetc.

116 First Floor, Sant Nagar, East of Kailash(Adjacent to Delhi IT Hub Nehru Place)

New Delhi 110065Tel:- +91- 09313499801Fax:- +91 11 26217716 Email:[email protected]

Introduction to Training
mailto:[email protected]:[email protected]


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& Development:

Training is process of learning a sequence of programmed behavior. It is the application of

knowledge. It gives people an awareness of the rules and procedures to guide their

behaviors. It attempts to improve their performance on the current job and prepares themfor an intended job.

Need for training :


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Specifically, the need for training arises due to the following reasons: To match the

employee specifications with the Job requirements and organizational Needs: Management

finds deviations between employees present specifications and the job requirements and

organizational needs. Training is needed to fill these gaps by developing and molding the

employee skills, knowledge, attitude, behavior, etc to the tune of the job requirements

and organizational needs as felt Glaxo India, ICICI

Organizational Viability and the Transformation Process: The primary goal of most of the

organizations is that their viability is continuously influenced by environmental pressure. If

the organization desires to adapt to these changes, first it has to train the employees to

impart specific skills and knowledge in order to enable them to contribute to organizational

efficiency and to cope with training in order to ensure a smooth transformation process.

Technological Advance: Every organization to survive and to be effective should adopt thelatest technology i.e. mechanization, computerization and automation. So, the organization

should train the employees train the employees to enrich them in the areas of changing

technical skills and knowledge from time to time.

Organizational Complexity: With the emergence of increased mechanization and

automation, manufacturing of multiple products and by-products or dealing in services of

diversified lines, extension of operations to various regions of the country or in overseas

countries, organization of most of the companies has become complex: This creates thecomplex problems of co-ordination and integration of activities adaptable for and adaptable

to the expanding and diversifying situations. This situation calls for training in the skills of

co-ordination, integration and adaptability to the requirements of growth, diversification

and expansion.

Human relations: Trends in approach towards personnel management has changed from

the commodity approach to partnership approach, crossing the human relations besides

maintaining sound industrial relations although hitherto the managers are not accustomed

to deal with the workers accordingly. Training in human relations is necessary to deal with

human problems.


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Change in the job assignment: Training is also necessary when the existing employee is

promoted to the higher level in the organization and when there is some new job or

occupation due to transfer. Training is also necessary to equip employees with advanced

displaces, techniques or technology. Training also becomes essential when an

organization has plans for modernization.

The need for training also arises to:

Increased Productivity.

Improved quality of the product/service.

Help a company to fulfill its future personnel needs.

Improved organizational climate.

Improved health and safety.

Prevent obsolescence.

Effect personal growth.

Minimize the resistance to change and

To act as mentor.

Training objectives:


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The personnel manager formulates the following training objectives in keeping with the

companys goals and objectives:

To prepare the employees, both new and old to meet the present as well as the

changing requirement6s of the job and the organization.

To prevent obsolescence.

To impart the new entrants the basic knowledge and skills they need for anintelligent performance of a definite job.

To prepare employees for higher-level tasks.

To assist employees to function more effectively in their present positions by

exposing them to the latest concepts, information and techniques and developing

the skills they will need in their particular fields.

To build up a second line of competent officers and prepare them top occupy more

responsible positions. To broaden the minds of senior managers by providing them with opportunities for

an interchange of experiences within and outside with a view to correcting the

narrown3ess of outlook that may arise from over-specialization.

To develop the potentialities of people for the next level job.


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To ensure smooth and efficient working of a department.

To ensure economical output of required quality.

To promote individual and collective morale, a sense of responsibility, co-operative

attitudes and good relationships

Introduction to HRM:

Need for the Study :

Shortage of skills.

Skills and knowledge people are always on short supply. Alternatively they are too costlyto hire from outside. The best alternative is to improve skill and knowledge of existing

employees.

Technological Obsolescence.

Growth of technology takes places very fast. This will render current technology obsolete

in the future. There is a great need to upgrade technology. This needs suitable training.

Personal Obsolescence.

At the time recruitment employees possess certain of knowledge and skill. As time passes

knowledge becomes obsolete, unless it is updated by proper training. This happens because

of changes taking place in product technology, production methods, procurement of better

machines, setting up of modern production lines, introduction of modern method of

supervision and information processing through MIS and EDO..

Organization Obsolescence.

Modern management has introduced a number of innovative steps in functions of

management like planning, organizing, controlling, coordinating and directing.

Organization which is impervious to such changes is bound to fail and become obsolete.

Upgrading Ability of Threshold workers.

Public policy provides reservation to disadvantaged sections of the society like

handicapped, minorities and dependents of deceased workers etc. All these are threshold


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workers having less than minimum prescribed level of knowledge and skill. They require

extensive training to bring them up to the minimum level of performance standard.

Coercive training by government.

In order to provide better employability chances of unemployed youth, certain governments

taken initiative to mobilize resources available at pubic/government and private sectors to

outside candidates. One such example is the Apprentice Training conducted by govt. of

India. A part of expenditure incurred for this by private sectors are reimbursed by

government.

Human capital

The latest thinking is to treat employees as human capital. The expenditure involved is

training and developments are now being considered as an investment.

Environmental Influences on HRM: Since 1930s, certain developments took place,

which greatly contributed, to the evolution and growth of Human Resources Management

(HRM). These developments are given below:

Scientific Management

Labour Movements

Government Regulations.

Evolution of HRM

Personnel functions: Till 1930s, it was not felt necessary to have a separate discipline of

management called Personnel management. In fact, this job was assigned as part of the

factory manager. Adam Smiths concept of factory was that it consists of three resources,land, labour and capital. This factory manager is expected to procure,

Process and peddle labour as one of the resources. The first time when such a specialist

person was used; it was to maintain a buffer between employer and employee to meet

the legitimate need of employees. However, it is the employer who decided what is


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legitimate need of employees. In fact, the specialist person was more needed to prevent

unionization of employees. This was the case before 1930-s all over the world.

Earlier references: In western countries HRM had its primitive beginning in 1930s. Not

much thought was given on this subject in particular and no written records or documents

interesting to note HRM concepts was available, in ancient philosophies of Greek, Indian

and Chinese. This is not to suggest that industrial establishment and factories system, as it

is known today, existed in ancient Greece, India or china. The philosophy of managing.

.

BACKGROUND SCENARIO TRAINING:

William James of Harvard University estimated that employees could retain their jobs by

working at a mere 20-30 percent of their potential. His research led him to believe that if

these same employees were properly motivated, they could work at 80-90% of their


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capabilities. Behavioral science concepts like motivation and enhanced productivity could

well be used for such improvements in employee output. Training could be one of the

means used to achieve such improvements through the effective and efficient use of

learning resources.

Training and development has been considered an integral part of any organization

since the industrial revolution era. From training imparted to improve mass production to

now training employees on soft skills and attitudinal change, training industry has come a

long way today. In fact most training companies are expecting the market to double by the

year 2007, which just means that the Indian training industry seems to have come of age.

Organization and individual should develop and progress simultaneously for the theirsurvival and attainment of mutual goals. So, every modern management has to develop the

organization through human resource development. Employee training is the most

important sub-system of human resources development. Training is a specialized function

and one of the fundamental operative functions for human resources management.

The market is unofficially estimated to be anywhere between Rs 3000 crores and Rs

6000 crores. What is surprising is that the Indian companies. Perception regardingcorporate training seems to have undergone a sea-change in the past two years, with most

companies realizing it to be an integral part of enhancing productivity of its personnel.

While MNC.s with their global standards of training are the harbingers of corporate

training culture in India, the bug seems to have bitten most companies aiming at increasing

their efficiency.

According to Ms Pallavi Jha, Managing Director, Walchand Capital and Dale Carnegi

Training India, "The Indian training industry is estimated at approximately Rs 3,000 crores

per annum. The NFO study states that over a third of this is in the area of behavior and soft

skills development. With the exponential boom in the services sector and the emergence of

a full-fledged consumer-driven market, human resources have become the key assets,

which organizations cannot ignore. With soft skills training gaining so much momentum,


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it.s imperative to understand if it serving the right purpose or not. With this background, I

plan to research if training indeed is proving to be effective in the behavioral area.

The following steps must form the basis of any training activity:

Determine the training needs and objectives.

Translate them into programs that meet the needs of the selected trainees.

Evaluate the results.

There are few generalizations about training that can help the practitioner. Training should

be seen as a long term investment in human resources using the equation given below:

Performance = ability (x) motivation

Training can have an impact on both these factors. It can heighten the skills and abilities of

the employees and their motivation by increasing their sense of commitment and

encouraging them to develop and use new skills. It is a powerful tool that can have a major

impact on both employee productivity and morale, if properly used.

Scope of Human Resource Management :

The Scope of HRM is in deed fast. All major activities in the working life of worker from

time of his entry in an organization until he / she leaves, come under the preview of HRM.

Specifically, the activities included are Human Resource planning, Job analysis and design,

Recruitment, Selection, Orientation and placement, Training and development,

Performance appraisal and Job evaluation, employee and executive remuneration and

communication, employee welfare, safety and health, industrial relations and the like.

HRM is becoming a specialized branch giving rise to a number of specialized areas like :

Staffing

Welfare and Safety

Wages and Salary Administration

Training and Development

Labour Relations


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Objectives of the HRM are to secure the following: -

1. Industrial peace: This is secured by excellent union management relations, healthy inter-

personal relationships, and promoting participative management style and good industrial

and labour relations.

2. Achieve High Productivity: The underlying objective brings to increase the quantity or

volume of the product or service for a given input, productivity improvement programme

is very significant in a competitive environment.3. Better quality of working life of employees: This involves both intrinsic and extrinsic

factors connected with work.

4. Obtain and sustain competitive advantage through empowerment : continuous

improvement and innovative steps being the two essential ingredients to achieve and

sustain competitive advantage, todays industries

are knowledge based and skill intensive.

5. Cordial relationship between the employer and employees.

6. Personnel research functions.

7. Proper orientation and introduction to the new employees.

What is Training?

Training is the act of increasing the knowledge of an employee for doing a particular

job. -Edwin B Flippo

Training is process of learning a sequence of programmed behavior. It is the application ofknowledge. It gives people an awareness of the rules and procedures to guide their

behaviors. It attempts to improve their performance on the current job and prepares them

for an intended job.


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What is Development?

Development is a related process. It covers not only those activities which improve job

performance but also those which bring about growth of the personality. Training a

person for a bigger and higher job is development, this process includes not only

imparting skills but also certain mental and personality attributes.

Need for training :

Specifically, the need for training arises due to the following reasons: To

match the employee specifications with the Job requirements and

organizational Needs: Management finds deviations between employees

present specifications and the job requirements and organizational needs.Training is needed to fill these gaps by developing and molding the

employee skills, knowledge, attitude, behavior, etc to the tune of the job

requirements and organizational needs as felt Glaxo India, ICICI

Organizational Viability and the Transformation Process: The primary goal

of most of the organizations is that their viability is continuously influenced

by environmental pressure. If the organization desires to adapt to these

changes, first it has to train the employees to impart specific skills andknowledge in order to enable them to contribute to organizational efficiency

and to cope with training in order to ensure a smooth transformation

process.

Technological Advance: Every organization to survive and to be effective

should adopt the latest technology i.e. mechanization, computerization and

automation. So, the organization should train the employees train the

employees to enrich them in the areas of changing technical skills and

knowledge from time to time.

Organizational Complexity: With the emergence of increased

mechanization and automation, manufacturing of multiple products and by-

products or dealing in services of diversified lines, extension of operations

to various regions of the country or in overseas countries, organization of


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most of the companies has become complex: This creates the complex

problems of co-ordination and integration of activities adaptable for and

adaptable to the expanding and diversifying situations. This situation calls

for training in the skills of co-ordination, integration and adaptability to the

requirements of growth, diversification and expansion.

Human relations: Trends in approach towards personnel management has

changed from the commodity approach to partnership approach, crossing

the human relations besides maintaining sound industrial relations although

hitherto the managers are not accustomed to deal with the workers

accordingly. Training in human relations is necessary to deal with human

problems.

Change in the job assignment: Training is also necessary when the existing

employee is promoted to the higher level in the organization and when there

is some new job or occupation due to transfer. Training is also necessary to

equip employees with advanced displaces, techniques or technology.

Training also becomes essential when an organization has plans for

modernization.The need for training also arises to:




Improved organizational climate.

Improved health and safety.

Prevent obsolescence. Effect personal growth.


To act as mentor.


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Classification of Training:

There are a number of training methods available. Use of particular methods depends on

the trainees viz., worker, supervisor, and manager. Basically these methods can beclassified into following broad categories:

On the job training

Off the job training

In regard to employees, other than managers (executives following are the methods of

training:

On the job training

1. Apprenticeship training.

2. Job instruction training (JIT).

Off the job training

1.Class room lectures.


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2. Conferences/seminars.

3. Group discussions/case study analysis.

4. Audio visual/film shows.

5. Simulation/Computer modeling.

6. Vestibule training.

7. Programmed instructions (PI).

8. Games and Role-playing.

On The Job Training:

Apprenticeship Training:

Skilled worker and apprenticeship training. The duration of the course/training depends on

the nature of trade and desired skill level. Apprenticeship training is normally given to

artisans, electricians, plumbers, bricklayers and the like. The duration normally varies from

2 to 5 years. This should not mix up with government sponsored Apprenticeship

Training for unemployed youth certain underdeveloped nations like India. Apprenticeship

training is carried out under the guidance and intimate supervision of a master

craftsmans/expert worker/supervisor. During apprenticeship training period, the trainee ispaid less than that of a qualified worker.

Job Instruction Training(JIT):

During Second World War, Allied Forces experienced acute shortage of skilled craftsmen

and able supervisors. Special training programme was initiated on warfootings. Special

training. Training within industry(TWI) was one such programme. JIT was part of TWI.

JIT was intended for developing efficient supervisiors. JIT proved very effective andextremely popular.

Off The Job Training:


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Class Room Lectures:

This is the simplest form of training. This is a best form of instruction when the intention is

to convey information on rules, regulations, policies, and procedures. This form so also

suited on imparting knowledge on theory and concepts. Lecture form has limited success

when the objective is to improve the skill level of trainees. Another advantage is that it can

be used effectively even when numbers of trainees. Another advantage is that it can be used

effectively even when numbers of trainees are more. It also saves time. Major disadvantage

is that it involves passive participants of trainees and depends on ability of teacher to a

great extent.

Conferences, Seminars and Workshops:

This is a formal method of arranging meeting in which in which individuals confer to

discuss points of common interest for enriching their knowledge and skill. This is a group

activity. It encourages group discussion and participation of individuals for seeking

clarifications and offering explanatations and own experiences. It is a planned activity with

a leader/ moderator to guide the proceedings, which is focused on agreed agenda points

prefixed during planning of such conferences. There are 3 variations nearly Directed

conferences, Training conference and seminar/workshops.

Audio/Visual and film shows:

In order to improve understanding, audio-visual aids considered very useful and sometimes

inescapable to demonstrate operation of a machine or explain a process. Audio visual and

film shows can supplement the efforts of lecturing and improve its effectiveness.

Group Discussions and Case study analysis:

Christopher Langdell initially introduced case study method at Harvard Law School in

1880s. The principle used is experience is the best teacher. Here several empirical

studies are examined in details to find out commonalities to derive general principles. This

method has, however, limited use for workers but better use for supervisiors. In case of

workers , one area of importance in this method is that of quality control .

The case study is based upon the belief that managerial competence can best attained

through the study, contemplation and discussion of concrete cases.


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Simulation/Computer Modelling:

Any training activity in which actual working environment is artificially created as near

and realistic as possible, is called simulation training. Case study analysis experimenting

exercises, game playing, computer modeling and vestibule training etc. come under this

category. When using computer-programming method artificially creates work

environment, we call it computer modeling.

Vestibule Training :

In vestibule training, employees are trained on the equipment they are employed, but the

training is conducted away from the place of work. For training a machineshop operator, a

vestibule or separate room is arranged for training in which all necessary equipment and

machines required in an actual machineshop are duplicated.

Programmed instruction:

Programmed instruction is a structured method of instruction aided through texts, handouts,

books, and computer aided instructions(CAI) . In this case the instruction material and

information is broken down in meaningful units and arranged in a proper sequence to forma logical method of learning package, the learning ability is tested and evaluated in real

time basis.

Retraining:

Technology is advancing at a very rapid pace. Hence obsolescence is a major problem

fixed by individual workers. Second problem faced by the workers are the introduction of

automation. Loyal workers of long service, suddenly find themselves useless to the

company. There are many instances of protests and fear by many workers in various fields

like railways, posts and telegraphs, LIC, Banking etc..

Phases of training:


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The various steps involved in the design and development of training programme

particularly for the employees are:

1) Identification of training needs of employees

2) Planning of training programme

3) Preparation of trainees

4) Implementation

5) Evaluation

The last stage in the training programme process is the evaluation of results this is the main

part to know the effectiveness/determines the results of the training programme.

Benefits of training:

How Training Benefits the Organization :

Leads to improved profitability and/or more positive attitudes toward profits

orientation

Improve the job knowledge and skills at all levels of the organization

Improve the morale of the workforce

Helps people identify with organizational goals

Helps create a better corporate image

Fosters authenticity, openness and trust

Improves the relationship between boss and subordinate

Aids in organizational development


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Learns from the trainee

Helps prepares in guidelines for work

Aids in understanding and carrying out organizational policies

Provides information for future needs and all areas of the organization Improves labor management relations

Helps prepare guidelines for work

Organization gets more effective decision making and problem solving skills

Aids in development for promotion from within

Aids in developing leadership skills, motivation, loyalty, better attitudes and others

aspects that successful workers and managers usually display.

Helps keep costs in many areas, e.g. production, personnel distribution etc Develops a sense of responsibility t the organization for being competent and

knowledgeable.

Benefits to the individual which in turn ultimately should benefit the

organization: Helps the individual in making better decisions and effective problem solving.

Through training and development, motivational variables of recognition,

achievement, growth, responsibility and advancement are internalized and

operationalised.

Aids in encouraging and achieving self-development and self-confidence.

Provides information for improving leadership, knowledge, communication skills

and attitudes. Increases job satisfaction and recognition.

Moves a person towards personal goals while improving interactive skills.

Provides the trainee an avenue for growth and a say in his/her own future

Develops sense of growth in learning.


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Helps a person develop speaking and listening skills: also writing skills when

exercises are required.

Helps eliminate fear in attempting new tasks.

Benefits in personnel and Human Relations, Intragroup and intergroup

relations and policy implementations:

Improves communication between groups and individuals.

Aids in orientation for new employees and those taking new jobs through transfer

or promotion.

IMPEDIMENTS TO EFFECTIVE TRAINING :

There are impediments which can make a training programme ineffective:

Management commitment is lacking and uneven: Most companies do not spend

money on training. Those that do tend to concentrate on managers, technicians andprofessionals. The rank and file workers are ignored. This must change for as a

result of rapid technological change, combined with new approaches to

organizational design and production management, workers are required to learn

three types of new skills:


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(1)the ability to use technology.

(2) the ability to maintain it.

(3) the ability to diagnose system problems.

In an increasingly competitive environment, the ability to implement

rapid changes in product and technologies is often essential for economic

viability.

Aggregate spending on training is inadequate: companies spend misuscule of their

revenues on training. Worse still, budget allocation to training is the first item to be

cut when a company faces financial crunch.

Educational institutions award degrees but graduates lack skills: This is the reason

why business must spend vast sums of money to train workers in basic skills.

Organizations also need to train employees in multiple skills. Managers,particularly at the middle level, need to be retrained in team-playing skills,

entrepreneurship skills, leadership skills and customer oriented skills.

Large scale poaching of trained workers: Trained workforce is in great demand.

Unlike Germany, where local business groups pressure companies not to poach

companys employees there is no such system in our country. Companies in our

country, however insist on employees to sign bongs of tenure before sending them

for training, particularly before deputing them to undergo training in foreigncountries. Such bonds are not effective as the employees or the poachers are to pay

the stipulated amounts as compensation when the bounds are breached.

No help to workers displaced because of downsizing: Organizations are

downsizing and de-layering in order to trim their workforces. The govt should set

apart certain fund from the national renewal fund for the purpose of retraining and

rehabilitating displaced workers.

Employers and B schools must develop closer ties: B schools are often seen as

not responding to labour-market demands. Business is seen as not communicating

its demand in B schools. This must change.

Organised labour can help: organized labour can play a positive role in imparting

trainng to workers. Major trade unions in our country seem to be busy in attending


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to mundane issues such as bonus, wages, settlement of disputes and the like. They

have little time in imparting training to their members.

Research & Methodology:


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To analyze the training methods followed in PCS its merits pitfalls.

To put forward suggestions and recommendations in the Training methods followed

in the organization.

To analyse whether the training has reached the employees.

The purpose of the study is to understand the training and development

programme followed in PCS. The methodology evolves from the objectives

of the project and involves collecting primary and secondary data.

Research DesignThe research design adopted is descriptive research design. It involves fact-finding,

Inquiries of different kinds etc. The researcher has a wide variety of methods to consider,

either singly or in combination. They can be grouped as

1. Primary source of data

2. Secondary source of data

For this dissertation the data was collected from both the sources.

Primary dataData is made available through interview and questionnaires.

Appointments were with scientists and interviews were conducted. Questionnaires were

prepared for trainers and trainees to know the methods adopted by the organization.

Secondary data Data were collected from documents, records, Journals, Internet, text

books and company past records etc.

Sampling unit/Target group

The respondents were Linemen, Assistant Executives /Junior Executives, Senior

Assistants /Assistant etc.

Sample size


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As the name indicates, sample size refers to the number of respondents or the size of the

sample, which is to be surveyed. Here the sample size taken for the study was 40.

Sampling procedure

It refers to the definite plan adopted by the research for obtaining the data from the

respondents; the technique adopted here is to gather data from sampling unit, questionnaire

method and interview.

Statistical tools used

The various statistical tools for the analysis and interpretation of data are simple percentage

method and Pie charts.Percentage was calculated for each factor as per the below shown formula

Number of respondents in favour of X 100

Percentage = ----------------------------------------------------------

Total number of respondents

FORMULATION OF HYPOTHESIS:

The hypothesis has been to analyze the effectiveness of training programme conducted in

the company i.e. it analyzes the effective training methods and techniques adopted to

achieve the organizational goals.

Tools used for testing of hypothesis:


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A Hypothesis is the tentative explanatation for something. It frequently attempts to answer

the questions How and Why at one level, hypothesis simply suggests how particular

variable is related.

At a more theoretical level hypothesis may offer a reason for the way that particular

variable was selected generally speaking, it is a logically organized set of proposition

which serves to define the events describe the relationships among these events and

explains the occurrence of these events.

By hypothesis we mean a statement hypothesis testing deals with a procedure, which

aspects or rejects the hypothesis.

The two hypothesis are :

NULL HYPOTHESIS

It states there is no significance difference between the sample value and population value.

This means that the observe difference is clue to the random fluctuations Ho denotes the

null hypothesis.

ALTERNATIVE HYPOTHESIS


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In case the null is rejected, we should have the alternate hypothesis to accept alternative

hypothesis denoted accordingly.

Types of Errors

While testing hypothesis, there are four possible combinations between the population

value and sample value. The four combinations are:

Hypothesis is true & test accepts it.

Hypothesis is true & test rejects it. (Type 1 error)

Hypothesis is false & test accepts it. (Type 2 error)

Hypothesis is false & test rejects it.

Level of significance

It is nothing but the probability of rejecting a true hypothesis and denoted by .

1- gives the level of confidence of the experiment in taking the decision. It is always

preferable to keep the level of significance at a low percentage. It means that we should not

reject a true hypothesis. represents the risk of accepting a false hypothesis 1- is called

the power of the test.

Acceptance regionThis represents the region with in which the calculated of the statistics must lie to accept

the null hypothesis. If calculated value lies in this region then the null hypothesis will be

rejected.

Hypothesis testing procedure :

1. Set up a null hypothesis denoted by Ho this means there is no significant difference

between sample value and population value. In case if Ho is rejected we must have an

alternative hypothesis.

2. Select the level of significance.

3. Select an appropriate distribution for the test, which is known as test hypothesis the

distribution generally used are normal distribution students t distribution, Fisher F

distribution or chi-square distribution.


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4. Calculate the necessary values from the given data for the test.

5. Make conclusion from testing. If calculated value is less than the tabulated value,

else Ha is accepted and Ho is rejected.

Test of Hypothesis

Whether the training and development activities has reached the employees or not .

Efforts are made in the study for proving the following hypothesis.

Information:

Sample size : 40

Number of respondents for YES : 38

Number of respondents for NO : 2

Assumptions:

The test is at 5% level of significance.

It is assumed that out of total population 5% of the respondents will respond negatively.Such a test for attributes are one tailed on the basis of the above assumptions

Null hypothesis = Ho = Training and development activities has not reached the employees

effectively.

Alternative hypothesis = Ha = Training and development activities has reached the

employees effectively.

Test statistic Zcal = p-P

PQ n

when n = sample size

p = Population proportion

P = sample proportion

Q = Significance


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Given:

p = 38/40 = 0.92

P = 95% = 0.95

Q = 1-P = 1-0.95 = 0.05

n = 40

Therfore,

Zcal = p-P

PQ/n

= 0.950.05/40= 0.03

Zcal = 0.92-0.95

0.03

Ztab = 1.96

Conclusion

Zcal < Ztab

Therefore , we can infer that training and development activities has reached the employeeseffectively.

Limitations of the study

1. The time duration was very short, to complete the study in the stipulated time.

2. The study is purely confined to PCS and based on the facts and data provided by the

company.

3. Due to time and financial constraints it was possible to interview 40 respondents

though we selected 60 respondents. However, adequate representation was given for all

categories of employees and officers.


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TRAINING IS REQUIRED TO ACHIEVE THE FOLLOWING:

Growth, Expansion and Modernization

To increase productivity and profitability, reduce cost and finally enhance skill and

knowledge of the employee. To prevent obsolescence.

To help in developing a problem solving attitude.

To give people awareness of rules and procedures.

To make people more competent .


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To make personnel become committed to their job resulting in pro activeness.

To make people trust each other more.

KEY ASPECTS OF HRD TRAINING IN PTPL:

Learning and Development

Leadership, Management Training

Setting training and learning at the right level

Training Needs Analysis (TNA)

Train the Trainer

Training categories :Training is being imparted to the following categories of employees regularly.

Attenders/Office Boys

Drivers/Watchmens

Overseers/meter readers

Software Engineer/Sr.Software Engineer.

Jr. Engineer/ / Sr.Engineer/Technical Architect.

Assts.Mgr / Sr. Manager All women employees.

AVP/VP

Training Methods adopted in PTPL:

Classroom lectures:

Arranging classroom lecture to the participants which do not involve much participationexcept some questions from participants. This is suitable for large audience.

Talk:

Incorporates variety of techniques, allows participation and discussion from trainees.

Suitable for groups of not more than 20. Lack of participation may reduce it to a lecture.


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Discussion:

Knowledge, ideas and opinions on a subject exchanged freely. Suitable where

information a matter of opinion. Helps change attitudes and provide feedback to

the instructor on application. Some trainees may become entrenched about there

behaviour rather than change it.

Role-play:

Trainees asked to enact role they would be called upon to play in the job. Suitable for

subjects where near-to-life practices in the training situation is helpful. Very useful in

building confidence to handle real problem.

Case study:

A history of some event or set of circumstances with the relevant details examined by the

trainees. It provides opportunities for exchange of ideas and consideration of possible

solutions.

Exercise:

Trainees asked to undertake a particular task leading to a required result following the laid

down steps. May be used to discover trainees existing knowledge. Can be posted toindividuals or to the groups. Suitable for situations where the trainees need to practice.

Behavioural and attitudinal training - Key factors

Stress management

Health & eating the right food

Attitude & motivation

Team work

Role play

Leadership and decision making.

Effects of bad habits.

Attitude and Motivation


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Training sessions are being continuously held at the hrd centre right from

time to time.

HRD training commences at 9.30 am everyday and ends at 6.00 pm.

Basic aim of the HRD centre is to make the employees more effective intheir day to day works.

Training schedules:

Training is conducted in different batches :

Assts/JR.Assts/Meter Readers/Daftary/Overseers: Total 3 days

Job Training : 2 days (Internal Trainers)

Attitude and Behavioural Training : 1 day (External Trainers)

Lineman Cadre

(i) Attitudinal and Behavioural Training : 2 days (External Trainers)

(ii) Job Training : 1 day (Internal Trainers)

Attenders and Drivers

(i) The Training is only for one day devoted to Attitudinal and Behavioural

aspects.

(ii) A special one day workshop was conducted for all women employees

in batches, on stress management, arising out of dual responsibilities.

Proposed training schedules :

As existing3 days: as proposed5 days

2 days Behavioural training is proposed for all cadres excluding linemen.

For linemen cadre, 3 day behavioral training is proposed. One day field training is also proposed for all the batches.

The timings for the training sessions 9.30 a.m. to 4.00 p.m.

(The participants are finding it difficult to concentrate after the lunch hour)

Brain storming sessions proposed on the last halfday.


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Second phase of HRD Training

1. The first phase of HRD training is completed for all employees of PTPL.

2. The second phase training is now commenced.

3 Solutions is conducting training for the employees in Chitradurga zone.

4. M/S.Shine is conducting training for the employees in Kolar circle.

Training needs of the year 2007-08

Accounts :

Financial accounting packages - accounts related matters with the proper

accounting packages and proper utilization of these packages.

Cash management systems different collection agencies and mechanisms and

accounting thereof.

Sub-divisional revenue accountinglatest amendments to the ES&D Code and

various acts. Costing concept

System Auditing.

Establishment matters .

Various taxes and duties and all related matters.

Meter reading, MRI downloading , reading of MT reports, Backbilling.

Material Audit.

Feedback

Feedback forms are being given to all the trainees on the last day of training.


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The Attitudinal and Behavioural programme is the highlight of the 3 days training -

to increase the duration for a further period of 3 days.

M/S. Parimala Consultants the faculty conducting the Attitudinal and Behavioural

programmes regularly for the linemen cadre - very well prepared and their

involvement is total.

SWOT analysis - motivation to work on strengths and weaknesses to become better

human beings.

Some of the participants had tears in their eyes at the end of the session and

requested for more such sessions.

DATA ANAYLSIS:

In the study as said overly 40 respondents were interviewed and analysis were drawn on

the basis of their opinions.

TABLE 1: EMPLOYEES INTEREST IN TYPE OF TRAINING:

PARTICULARS NO. OF RESPONDENTS PERCENTAGE

ON THE JOB 34 85%

OFF THE JOB 6 15%

TOTAL 40 100%


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85%

15%

ON THE

JOB

OFF THE

JOB

From the Table1 and graph, it reveals that 85% of employees are interested in on-the-job

and only 15% of the employees are interested in off-the-job.

TABLE 2: METHODS OF TRAINING ADOPTED IN THE ORGANISATION:

PARTICULARS

NO. OF

RESPONDENTS PERCENTAGE

REFRESHER 4 10%


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SENSITIVITY 1 2.5%

CONVERGENT 4 10%LATEST TECHNOLOGY 8 20%

CEP 23 57.5%

TOTAL 40 100%

10%3%

10%

20%57%

REFRESHER

SENSITIVITY

CONVERGENT

LATEST

TECHNOLOGY

CEP

The above stated training are the main training programmes conducted in the organization,

from the above Table2 and graph 57% of the employees have attended CEP i.e. continuous

education propgramme, 20% of them have attended latest technology, 10% for both

convergent and refresher training and Refresher training and only 2.5% have attended

Sensitivity training.


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TABLE 3: OPININON OF EMPLOYEES IN CONTEXT TO TRAINING

PROGRAMME:


INTRAPERSONAL 1 5%

INTERPERSONAL 12 30%

TECHNICAL 26 65%

TOTAL 40 100%

30%

65%

5%INTRAPERSONAL

INTERPERSONAL

TECHNICAL

From the above Table3 and graph, it is highlighted that 65% of the employees opine

training is helpful for their technical activities, 30% of the employees opine training is

helpful for interpersonal activities and only 2.5% said training is helpful for intrapersonalactivities.

Hence, the organization should also give priority for conducting training programmes

which can enhance the intrapersonal activities.

TABLE 4: SATISFACTION OF ENVIRONMENT DURING THE TRAINING

PERIOD:


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PARTICULARS

NO. OF


YES 38 95%NO 12 5%

TOTAL 40 100%

95%

5%

YES

NO


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From the above Table4 and graph, it can be viewed that 95% of the employees are

comfortable during the training programme, and only 5% are not comfortable during the

training period.

Thus most of the employees are comfortable during the training programme.

TABLE 5: SATISFACTION ABOUT YHE TRAINING PROGRAMME:


YES 36 90%

NO 4 10%

TOTAL 40 100%

90%

10%

YES

NO

From the above Table5 and graph, it is analysed that 90% of the employees are satisfied

with the training programme they had and only 10% are not satisfied with the training

programme.


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Thus it can be concluded that most of the employees are fully satisfied with the training

programme conducted by the organization.

TABLE 6: PLACE OF THE EMPLOYEES GETTING TRAINED:

PARTICULARS

NO. OF


WORK SHOP 2 5%

CLASS ROOMS 16 39%

CONFERENCE HALL 9 23%OUTSIDE THE

ESTABLISHMENT 13 33%

TOTAL 40 100%


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5%

23%

33%

39%

WORK SHOP

CLASS ROOMS

CONFERENCE

HALL

OUTSIDE THE

ESTABLISHMENT

The above are the places were the training are held, from the graph it is viewed that 5% ofthem were trained in work shops, 39% in class rooms, 23% in conference hall, 33% of

them outside the establishment.

The above are the places were the training are held, from the graph it is viewed that 5% of

them were trained in work shops, 39% in class rooms, 23% in conference hall, 33% of

them outside the establishment.


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TABLE 7: OPININON OF EMPLOYEES ABOUT TRAINERS:

PARTICULARS

NO. OF

RESPONDENTS PERCENTAGE1. QUALIFIED &

EXPERIENCED 20 50%2. SKILLFUL &

KNOWLEDGEABLE 5 11%3. ENCOURAGED CLASS

PARTICIPATION 1 3%

ALL(1+2+3) 14 36%

TOTAL 40 100%

50%

11%3%

36%

QUALIFIED &

EXPERIENCED

SKILLFUL &

KNOWLEDGEABLE

ENCOURAGED

CLASS

PARTICIPATION

ALL

From the Table7, it is analysed that 50% of the employees view their trainers as qualified

and experienced, 12.5% of them are skillful and knowledgeable, 3% of them encourage

class participation and other 36% said trainers are qualified & experienced, skillful &

knowledgeable, and also encouraged class participation.


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TABLE 8: BEHAVIOURAL ASPECTS OF THE TRAINERS:


IMPARTIAL 4 10%RUDE 0 0%

FRIENDLY 28 28%

EASY GOING 8 20%

TOTAL 40 100%

0%

17%

49%

34%

IMPARTIAL

RUDE

FRIENDLY

EASY

GOING

From the above graph and Table8 it reveals that 10% of the employees feel that trainers

were impartial, 70% feel that trainers were friendly, 20% feel they were easy going and

finally employees feel none of the trainers were rude that is 0%.


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TABLE 9: TRAINING CONDUCTED IN PTPL:


FORTNIGHTLY 0 0%

MONTHLY 16 40%

QUARTERLY 4 10%

HALF YEARLY 1 3%

ANNUALLY 19 47%

TOTAL 40 100%


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3% 10%

40%47%

MONTHLY

QUARTERLY

HALF

YEARLY

ANNUALLY

From the above Table9 it reveals that, when all training courses are held, 40% of them

said the fact that courses are conducted monthly, 2.5% for half yearly, 10% for quarterly,

47.5% for annually.

The table clearly indicates that most of the training programme were conducted

monthly(40%) some of the training programs are conducted even once in a year(47.5). The

table further reveals that no training programms is been conducted with a period duration

of a fortnight.

TABLE 10: DURATION OF THE TRAINING PROGRAMME:

PARTICULARS

NO. OF



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ONE DAY 1 3%

2-3 DAYS 4 10%

ONE WEEK 22 55%FORTNIGHT 13 33%

TOTAL 40 100%

3% 10%

54%

33%ONE DAY

2-3 DAYS

ONE WEEK

FORTNIGHT

As regards the duration of the training programme, 2.5% of the employees said it was held

for one day, 10% said for 2-3 days, 55% said training takes place for a week,

TABLE 11: EMPLOYEE OPINION ABOUT THE TYPE OF TRAINING:

PARTICULARS

NO. OF


WORK SCHEDULE 6 15%PERFORMANCE 2 5%


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APPRAISAL

CONTINOUS LEARNING 18 45%

ALL 14 35%

TOTAL 40 100%

15%

5%

45%

35%

WORK

SCHEDULE

PERFORMANCE

APPRAISAL

CONTINOUS

LEARNING

ALL

From the Table11, it is highlighted, 15% of the employees said training as a part of theirwork schedule, 5% of them for performance appraisal, 45% of them for continuous

learning and 35% of them vote for all.

TABLE 12: IS ORGANIZATION CONDUCTING PRE-TEST & POST-TEST:


YES 4 10%

NO 36 90%

TOTAL 40 100%


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10%

90%

YES

NO

From the Table12, it is analysed that the organization is not conducting regularly the pre-test and the post-test.

It is most surprising fact inspite of its existence in the field for more than 3-4 decades it is

not taking interest in the pre-test and pro-test because out of 40 respondents 36 respondents

i.e. 90% of respondents opine that the pre and pro-test are not conducted.

TABLE 13: FEEDBACK OF THE TRAINING:

PARTICULARS

NO. OF


YES 38 92%NO 2 8%

TOTAL 40 100%


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8%

92%

YES

NO

From the above Table13 it is analysed that 92% of the employees expressed that their

performance are evaluated and the feed back is given, the remaining 8% expressed a

negative answer. It is one of the important aspects of HRD is that identification of the type

of the training requirements of the employees and also to evaluate their performance of the

trained workers during their post period .

It can be emphasized that the training component of the organization gives importance for

getting the feedback about the impact of the training programme on the employees.

TABLE 14: SELF EFFICACY INCREASED BY THE TRAINING PROGRAMME:

PARTICULARS

NO. OF


YES 35 87%

NO 5 13%

TOTAL 40 100


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13%

87%

YES

NO

From the above table 87% of the employees opine is that there is an increase in their self

improvement and the remaining 13% have not noticed any improvement.

TABLE 15: EMPLOYEES CONCERN TOWARDS TRAINING ENCHANCMENT

IN THE FOLLOWING AREA:


1. OPERATIONALSKILLS 5 13%2. EFFICIENCY 10 25%3. BEHAVIOUR 2 5%4. COMMUNICATION

SKILLS 2 5%5. TEAM BUILDING 4 10%ALL(1+2+3+4+5) 17 42%TOTAL 40 100%


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13%

25%

5%5%10%

42%

OPERATIONAL

SKILLS

EFFICIENCY

BEHAVIOUR

COMMUNICATI

ON SKILLS

TEAM BUILDING

ALL

It is seen from the graph that ,training has enhanced in the following areas like 12.5% in

operational skills for few employees, 25% in efficiency for others, 5% in Behaviour for

others, 5% in communication, 10% in team building for few employees and other 43%

feel that training has enhanced them for all the areas stated.

Findings from the study

The data collected and analyzed and general observation has proven that Pleasance

technologies private ltd.. has done remarkable job in its Human resource development.

The main findings are as follows:

1. Each and every employee is well prepared to meet todays challenges.

2. The organization gives encouragement in career planning for every employee.

3. There are employees in all experience level in the organization.

4. The internal department of core competencies and continuous process

improvements has made PTPL. One of the most exciting Staffing companies to

work for.


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5. The management showing their full efforts for the growth of PTPL.

6. The company is having skilled employees who can give prime solutions to the

clients more effectively.

7. The management is showing there individual attention to each and every

employees for their betterment and to groom there skills.

Suggestions & Recommendations:

Determine the training needs through job description, performance appraisal, potential

appraisal and discussion with employees. Prepare a training calendar in discussion with the managers concerned.

Define the training objectives specifically.

Determine the criteria of need for nomination of employees for training.

Select the efficient faculty.

Ensure that the management commits itself to allocate major resources and

adequate time to training.

Ensure that training contributes to competitive strategies of the firm. Differentstrategies need different HR skills for implementation. Let training help employees

at all levels and acquire the needed skills.

Ensure that a comprehensive and systematic approach too exists, training and

retraining are for all levels of employees.

Make learning one of the fundamental values of the company. Let this philosophy

percolate down to all employees in the organization.

Ensure that there is proper linkage among organizational, operational and

individual needs.

Create a system to evaluate the effectiveness of training.


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Change in the job assignment: Training is also necessary when the existing employee is

promoted to the higher level in the organization and when there is some new job or

occupation due to transfer. Training is also necessary to equip employees with advanced

displaces, techniques or technology. Training also becomes essential when an

organization has plans for modernization.

The need for training also arises to:




Improved organizational climate. Improved health and safety.

Prevent obsolescence.

Effect personal growth.


To act as mentor.


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BIBLIOGRAPHY:

HUMAN RESOURCE AND PERSONNEL MANAGEMENT

BY K. ASWATHAPPA

PERSONNEL MANAGEMENT AND INDUSTRIAL RELATIONS

BY N. G. NAIR & LATHA NAIR

HUMAN RESOURCE MANAGEMENT.

BY JOHAR IVANCEVICH, TATA Mc GRAW HILL, 2003.

TRAINING AND DEVELOPMENT" EDITED BY V V RAMANI,

ICFAI PUBLICATIONS, 2005

www.google.com

www.HRCommunity.com
http://www.hr/http://www.hr/


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ANNEXURES & QUESTIONARIES:

A project undertaken by Kapil Kumar on the Training programmes conducted

at PTPL. [Please tick ( ) the appropriate answers]

1. Name (optional):

2. Designation (optional):

3. What according to you is Training?

An instrument of change.

An instrument to bring effectiveness.

An instrument of better performance in terms of productivity.

Maximize benefits.

Enhancing the skills efficiency and behavior.

Learning organization.All the above.

4. Have you undergone any type of training?

a. Yes b. No

5. What kind of training programme.

a. On-the-job b. Off-the-job

6. Have you undergone any of the following types of training?

Refresher Training

Sensitivity Training

Convergent Training


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Latest Technology

CEP

7. What was the context of the training program?

a. Intrapersonal

b. Interpersonal

c. Technical

8. Was the environment during training period comfortable?

a. Yes b. No

9. Are you satisfied with the training you hada. Yes b. No

If No, please suggest ___________________________

10. Where were you trained? (Venue)

a. Work shop

b. Class rooms

c. Conference halld. Outside the establishment.

11. How were the trainers?

a. Qualified and Experienced.

b. Skillful and knowledgeable.

c. Encouraged class participation.

d. All of the above.

12. Behavioral part of the trainers.

a. Impartial b. Rude

c. Friendly d. Easy going

Others please specify_______________________


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13. How often is the training programme conducted?

a. Fortnightly b. Monthly

c. Quarterly d. half yearly

e. Annually

14. What was the duration of the training programme?

a. One day b. 2-3 days

c. One week d. fortnight

15. Is the training programme part of?

a. Work schedule. b. Performance appraisal.

c. Continuous learning. d. All.

16. Is the training programme having Pre-test and Post-test?

a. Yes b. No

17. Is your performance evaluated and feedback given after?

Training.

a. Yes b. No

18. How effectively is the training programme implemented on-

the-job.

a. Quality of work life improved.

b. Personality development.

c. Increase in work environment.

d. Group synergy.

19. Is your self-efficacy increased by the training programme?

a. Yes b. No

20. Whether the training enhance the following.


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a. Operational skills b. Efficiency

c. Behaviour d. Communication skills

e. Team building f. All of the above.

Others please specify__________________________

21. How were you benefited by training in terms of monetary?

a. Promotion. d. Transfer to the convenient place

b. Hike in the salary. e. Recognition

c. Increase in incentives.

22. How has training programme benefited the organization?

a. Increase in the productivity.b. Increase in Quality of work life.

c. Improvement in the Human relations.

d. Improvement in Intrapersonal relations. (Junior/senior)

23. Any Suggestions.

_________________________________

_________________________________

STUDENT DECLARATION


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I hereby declare that the project Report or the Dissertation entitled

An Study of

Training & Development Systems

Undertaken at

Pleasance Technologies Pvt. Ltd. , New Delhi

Under the Guidance of

Mr. Sachin V.Nagpal & Prof. Jagdeep Singla

CEO Faculty Guide

Pleasance Technologies Pvt. Ltd. IMSAR,MDU

Rohtak. Rohtak.

Submitted in partial fulfillment of the Requirement for the award of the

Degree of Master of Business Administration,to MDU

Is the result of my own effort and has not been submitted to any other

institution for the award of any degree

Place: Rohtak

Date: 05/09/11 Kapil Kumar

Documents

HR Project-Trg & Devlopment