HR VALUETRANSFORMATION

Accelerate Value

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HR VALUE TRANSFORMATION

THE CHALLENGE

HOW HCL AXON CAN HELP

HR Executives today are under significant pressure to demonstrate their contribution to their organization’s strategic goals. They are now looking for opportunities to take a business leadership role that goes beyond the people strategy. There is both the desire and the need to demonstrate and improve the value delivered by HR. Critically this change is occurring at a time of intense competition and globalization. In addition the impact of the so called “Generation Y” and developments in social uses of technology are driving the need for different approaches in workforce management and organizational structures. HR needs to take a lead in reducing their own operating cost while finding ways to improve the performance and resilience of the organization.

At HCL AXON we believe firmly in the need for HR teams to be totally centred on enabling their organization to achieve its strategic goals. It is in doing so that the value of HR is both proven and delivered. Our programmes are therefore aimed at:

■ Equipping HR - with the organization, technology and skills needed to enhance their value to the business

■ Enabling the Business - to maximize effectiveness within and beyond the HR function.

■ Identify and enhance the contribution of HR to the organization■ Focus on delivery of benefits that will differentiate organizational performance ■ Implement end-to-end programmes including process, technology and restructuring■ Embed the benefits that result from the change.

We enable clients to address questions such as:

■ Which of our workforce capabilities are key to us maintaining competitive advantage?

■ How do we measure the value to the business of different HR arrangements and approaches?

■ How can we make best use of HR Outsourcing? What impact can we expect on the retained part of HR?

■ What is the most effective way to support our operations across multiple countries and time zones?

■ What is the business case for running a Shared Service?

■ How can we use our people data to generate a talent strategy that’s more closely linked to business results?

HCL AXON works with HR Executive Teams to focus on the things that will differentiate the performance of their organization. This provides a sound foundation on which to build programmes that will:

Improved Business Results■ Leveraged talent to achieve revenue increase■ Aligned HR and business analytics■ New and flexible people models

Enhanced Workforce Performance■ Workforce engagement■ Accelerated capability development■ Accountability for performance■ Attract and retain key talent

Increased HR Efficiency■ Cost reductions■ Process standardization■ HRIS and Shared Services

HR Value to the organization

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Focus on strategic deliveryInnovation and insight to increase ROI and shareholder value

Focus on customer valueCustomer centric solutions and excellent HR competencies

Focus on transactional/ process excellenceImproved service and new HR competencies

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HR VALUE TRANSFORMATION

OUR APPROACHHCL AXON believes that success in transforming HR must be strongly centred on a proven and agreed benefit case. We work closely with clients to specify the benefits that will be delivered, and apply the same rigour to both cashable and non-cashable benefits. In addition the HCL AXON approach focuses on HR customers and the alignment of HR activity to organizational strategy. To ensure our programmes deliver defined benefits in the areas that really matter we seek answers to fundamental questions such as:

■ Which HR issues differentiate immediate and longer term business results?■ What is the balance of costs across the current HR service?■ Who are the customers of HR, and what are their requirements? ■ How important is local HR knowledge to ensure effective delivery?■ How ready is the organization for changes driven from HR?

Once we have agreed where the biggest opportunities lie, we facilitate the development of an HR Value Proposition which addresses how HR will contribute more effectively, the role of technology, the optimum structure and the scale of change needed. HCL AXON’s experience is that by using this disciplined approach attention can be quickly focused on equipping HR to enable the business to achieve its goals.

HCL AXON has an unrivalled global implementation methodology which provides our clients with proven tools, templates and accelerators. Our programmes have an outstanding track record for delivery on time and within budget. Each stage of our approach delivers specific tangible outcomes that will both stand alone and also integrate together to achieve the full Value Transformation.

BenefitsDelivered

Step 2:Create the HR Value Proposition

Step 3:Design the HR Delivery Model

Step 4:Shape and refineHR processes, roles and capabilityStep 5:

Implement the Solution

Step 6:Review and Sustain

Step 1:Understand the Challenges

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Outcomes include:■ Full Analysis report on the current state of HR in the organization■ Activity analysis■ Costing / Resource deployment■ Strategic alignment■ Customer perspective■ Major opportunities

Outcomes include:■ Organization and individual transition management■ Implementation review■ Benefits realization tracking

Outcomes include:■ HR Delivery Model designed and built (SSC, HRO, CoE etc)■ Staff transitioned and trained for HRDM■ HR analytics defined■ Service Governance structure■ Defined metrics, KPIs and SLAs

Outcomes include:■ Customer centric definition of where and how HR delivers value in the organization■ High level roles and competence definitions for HR and managers■ Benefit case defined for major opportunities

Outcomes include:■ Target Operating Model (TOM) to deliver the Value Proposition■ Process architecture based on Value Proposition■ Initial sizing of HR function

Outcomes include:■ Final sizing of function■ Detailed role descriptions■ Career paths within the HR function■ HR skills development programmes■ Interactive alignment to TOM■ Process definitions■ Documentation sets

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HR VALUE TRANSFORMATION

WHY YOU SHOULD WORK WITH HCL AXONHCL AXON has extensive global experience of successfully delivering transformation in HR. We understand both the desire and the need to demonstrate and improve the value delivered by HR teams. This shift from a records based, administrative role to that of a strategic business partner accountable for enabling long-term organizational flexibility and growth requires new thinking. Over the last decade, HCL AXON has worked with the leadership of ambitious global HR teams to drive this change. We have enabled and delivered major HR transformation projects that have delivered re-designed HR operating models, process rationalization, shared service centres, manager and employee self services, re-designed HR roles and HR competency frameworks. HCL AXON delivers end to end solutions that are fully integrated with enabling technology. Our programmes focus on the delivery of defined business outcomes and, as a direct result, we have delivered significant cost and performance benefits to all of our HR clients.

The HR Value Proposition included:

■ Producing, accessing and managing trusted HR management information■ Establishing common HR processes, ways of working and systems■ Attracting, recruiting and retaining a high calibre workforce

■ Gaining control over and then reducing HR costs and overheads while moving HR to become a strategic partner of the business.

HR Value Transformation has started to deliver an annual saving of 22m Euros to Electrolux.HCL AXON worked closely with the HRX team to design and deliver a comprehensive programme.

A redesigned HR function and Operating Model:

■ HR Shared Services in 4 locations globally: to deliver accurate, cost-efficient HR transactions and support to managers and employees

■ Centres of Expertise: to provide specialist advice and skills, governance, policy and tool design■ HR Business Partners: to drive the implementation of Sector/Factory HR Plans■ HR Leadership: taking overall accountability for delivering the people strategy to support the Electrolux corporate plans.

A Global template of both HR processes and SAP HR that could be applied across all geographies.A programme of change and training to ensure sustainability after the end of the implementation programme.

Electrolux is one of the world’s leading international appliance companies operating in 55 countries with a global workforce of 55,000. Each year, some 40 million consumers in more than 150 countries choose Electrolux products. Electrolux global sales are in excess of SEK 105 billion. The Electrolux HR Executives (HRX) recognized the need to prioritize HR Value Transformation to address emerging priorities and deliver the people vision and strategy.

…In my 25 year career of managing and delivering global business transformation programmes, the HR Transformation Programme at Electrolux has been a seamless text book delivery programme overcoming a challenging and compressed timeline of 9 months from business case to go-live without compromising quality or specifications.Luc Aerts,Global Programme Director,Electrolux

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HR VALUE TRANSFORMATION

HOW WE LIKE TO WORK WITH OUR CLIENTSHCL AXON consultants working on HR Value Transformation programmes are all seasoned professionals who blend HR expertise with practical commercial experience. Our approach is characterised by clarity, frankness and pace. We prefer open conversations supported by focused data capture where the findings are discussed, analysed and understood together. Within these exchanges we use a pragmatic and questioning style to test out options and assess possible results. We engage people at all levels in our client organizations to co-create and implement HR Value Transformation solutions. As a result of our approach our clients get expert, evidenced-based guidance on how best to respond to immediate and longer term HR challenges.

Birmingham City Council is the largest local Authority in Europe with a budget of £3 billion. It employs over 55,000 people and serves a population of 1 million citizens. In 2006 the council embarked upon a long-term, strategic business transformation programme, to revolutionize its business processes, offer superior service to its citizens, save large amounts of money, and to be in line with the e-Government strategic directives.

■ The Excellence in People Management (EIPM) project will save about £300 million by 2016■ Computer tracking has already enabled the council to reduce its requirements for hiring expensive agency staff by 23 percent,

equivalent to 764 jobs■ The HR function has been reduced by the equivalent of 80 jobs■ Self service functions have been implemented for all employees and over 4,000 managers.

We sought a partner who could increase the capacity and capability needed for true transformation. The challenge is enormous and not without its frustrations. This would not have been possible without HCL AXON as partners. They are working closely with the Council to secure our business objectives and they adapt and respond to circumstances whilst providing us with a healthy and honest level of challenge.Glyn Evans,Corporate Director of Business Change,Birmingham City Council

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HR VALUE TRANSFORMATION

SOME OF OUR CLIENTS

HCL is a strategic partner to GSK and critical for the success of one of our largest programmes…one of the best compliments I can give is to say when I walk the floor I cannot tell the difference between the GSK team and the HCL team.Manjeet Aujla,VP ERP Solution Design and Delivery,GSK

Manufacturing 42,00050

Manufacturing 12,00014

Telco 17,50017

Life Sciences 35,00020

Consumer 8,00017

Public Sector 160,0001

Public Sector 12,0007

Public Sector 12,0001

Public Sector 2,500 - 10,00079

Manufacturing 55,00055

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HR VALUE TRANSFORMATION

ABOUT HCL AXON

Accelerate ValueWe recognize that different organizations require differing outcomes from their ERP investment, and as such we provide different solutions to best address these needs:

■ Consulting – Design, deployment and optimization of world-class business practices

■ Transformation – Delivering fundamentally improved levels of operational performance through the implementation of world-class ERP platforms

■ Refresh – Rapid implementation of pre-configured industry specific business solutions based on world-class ERP platforms

■ Re-platforming – Migrating legacy solutions onto today’s leading technology platforms

■ Sustainment – Complete heterogeneous systems applications management capabilities from remote system monitoring through to ITO

In all of these approaches, HCL AXON combines unrivalled experience in deploying the world’s leading enterprise application software with significant industry experience to ensure that our programs deliver value for our customers, faster and more cost effectively than any of our competitors.

True Global DeliveryHCL AXON operates as a single global organization allowing us to deploy consulting teams which leverage proven industry and solution best practices from our offices around the world. We fully understand that successful implementation projects require both on-site client engagement to drive process design and business change while simultaneously leveraging the significant cost and time zone benefits associated with cost effective off-shore and near-shore, round-the-clock delivery centers. Our global delivery model does not treat off-shore as an afterthought; we fully integrate our off-shore capabilities into our implementation and application management methodologies to ensure that the value of the integrated on-shore/off-shore model is fully optimized.

Financially Stable and RespectedHCL AXON is a wholly owned subsidiary of HCL Technologies, a $6 billion global technology leader with over 85,000 employees. HCL is not only financially robust; it is also globally recognized for its revolutionary management practices which focus on trust, integrity and the empowerment of our employees. This approach, which we call Employee First, is the subject of one of the most frequently taught Harvard Business School Case Studies.

IT is all about certainty of outcomesUltimately our engagements are driven by the need to deliver certainty to our clients:

■ On Value■ On Time, To Budget ■ Guaranteed Service Levels■ Committed Cost Reductions■ Realized, Cashable Benefits■ Achieved Business Metric Improvements

HCL AXON regularly contracts to the delivery of specific outcomes – whether it is a reduction in a call center’s average call handling time, guaranteed infrastructure management cost-reductions or a particular cost saving or performance improvement.

HCL AXON is a global pioneer in leveraging leading technologies to drive value realization. Our value management approach accelerates the realization of benefits from your investments by aligning IT to your clients’ required business outcomes. We provide the complete range of consulting, hosting and BPO services, necessary to define, realize and sustain real business change. Our unique delivery model integrates on-site business transformation consulting services with near-shore and off-shore technical development and support capabilities, to ensure that our clients receive the optimal solution at the right price point.

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© HCL AXON 2011 (All references to HCL AXON include former Axon)

HCL AXON is the best in the world at creating industry-specificend-to-end platform solutions that deliver business performance.

eas-sap@hcl.com