Lesson 23 Evaluation of Appraisal FormsOverall ratingo Judgmental procedureo Mechanical procedureAppraisal period & meetingso Six formal meetings

Lesson 24 Performance Information SourcesSupervisorsCustomersPeers/colleaguesSubordinatesSelfOther sources

Lesson 25 Rating issuesIssues in ratingsRaters motivationInflation ratingDeflation ratingUnintended errorsRater training program

Lesson 26 Preparations of PMSCommunication PlanBiases that Affect the Effectiveness of Communication Plano Selective Exposureo Selective Perceptiono Selective RetentionMinimize Effect of Biases

Lesson 27 Preparations of PMS; Appeals process in PMSIssues in Appeals processo Judgmental issueso Administrative issuesSteps in Appeal ProcessCase study

Lesson 28 Preparations of PMS; Training ProgramsErrorsContent of training programTypes of training programso Rater error trainingo Frame of reference trainingo Behavioral observation trainingo Self- leadership trainingPossible Errors

Lesson 29 Preparations of PMS; Training Programs & Pilot TestingTraining programo Behavioral Observation (BO) Trainingo Self-Leadership (SL) Trainingo Self-Efficacy Training for Raters (SET-R)Pilot Testing

Lesson 30 Personal Development PlansObjectivesContents of planDevelopmental activities

Lesson 31 360 Degree Feedback SystemOnline feedback systemCheckpoint systemContents of effective 360-feedback form

Lesson 32 360 Degree Feedback SystemAdvantages Associated risksFactors enhancing effectiveness

Lesson 33 Coaching Styles and ProcessesCoaching Four Principles of Successful CoachingMajor Functions of CoachingIdeal behaviors of CoachesThe Good Coach Questionnaire

Lesson 34 Coaching Styles and ProcessesCoaching styleso Drivero Persuadero Amiableo AnalyzerCoaching Process Observing and Documenting of Developmental Behavioro Constraintso Benefitso Recommendations

Lesson 35 Dynamics and purposes of feedbackGiving feedbackPurpose of feedbackDynamics of feedbacko Factors to improve feedbacko Guidelines to give praiseNegative feedbacko Feedback gapo Importance of negative feedback

Lesson 36 Performance Review meetingsTypes of formal meetingsPrior to conduct meetingSequence of events in meetingBehavioral patterns indicating defensivenesso Suggestions to deal with defensive behavior

Lesson 37 Pay plansBasic pay plansContingent pay planso Piece rateo Sales commissionso Group incentiveso Profit-sharingo Skill based

Lesson 38 Pay structuresFinancial rewardso Basic salaryo Incentiveso Fringe benefitsNon-financial rewardso Recognitiono Challenging worko Leisure time for social bondingo Flexible timeo Development opportunities

Lesson 39 Laws affecting performance managementLegal principles affecting PMSo Employment at willo Negligenceo Defamationo Misrepresentationo Adverse impact of unintentional discriminationo Illegal discriminationCharacteristics of legally sound PMS

Lesson 40 Team performanceImportance of teamTeam performance & PMSType of teamsGoals of team PMS

Lesson 41 Team performance in PMSPrinciples of designing PMSComponents of PMSo Prerequisiteso Performance planning o Performance executiono Performance assessmento Performance reviewo Performance renewal and re-contractingMeasure WE performance

Lesson 42 Rewarding Team performanceReview team performancePerformance renewal and re-contractingTem performance management

Lesson 43 Performance management softwareBusiness library softwareMara consultingSRT toolsTrinity quality softwareWorkforce growthLesson 44 Performance Management System; a quick overviewAims of PMSCharacteristics of PMSPerformance measures

Lesson 45 Performance Management System; a quick overviewDos of PMSDonts of PMS