HSC Leadership Centreleadership.hscni.net/images/LeadershipBrochure201415.pdf · The programme for the year ahead aims to ensure that staff at all levels have access to high quality

For more information and to book please see www.leadership.hscni.net

HSC Leadership CentrePortfolio 2014/15

WelcomeI am pleased to present the 2014/15 portfolio for the HSC Leadership Centre.

The programme for the year ahead aims to ensure that staff at all levels have access to high quality management and leadership development. The Leadership Centre is committed to providing products and support to deliver outstanding leadership in the HSC. Our business focuses on three product areas:

Consultancy – support and products tailored to the needs of our clients Brochure programmes ‐ including 15 new programmes for 2014/15 ICT – a wide range of programmes from basic IT skills, HRPTS and FPM support, through to the development of innovative IT solutions to

support transformation and change.

In the past year we have worked with all organisations within HSC and a wide range of other organisations connected to our sector. For the 2014/15 year our team of professional and experienced consultants will continue to support leaders in the HSC through:

• Focusing on strategic planning for senior teams• Working with partners to deliver an innovative leadership programme at senior executive level• Supporting organisations to integrate the quality attributes framework• Developing a model of medical leadership that addresses need and spans undergraduate, junior doctor and consultant roles• Providing leadership and management master classes – our two big themes this year are clinical integration and engagement, and quality

improvement and innovation• Growing the Knowledge Exchange [www.knowledge.hscni.net] as a central resource (see further information at the back of the Portfolio)• Developing innovative IT solutions to support transformation and change across the HSC• Continued focus on helping organisations achieve IIP status

Should you require any further information or if you wish to speak to any of us at the HSC Leadership Centre, please contact us on 02890644811 or via email at [email protected]

We look forward to supporting you, your team and organisations in 2014/15.

Diane TaylorHead of the HSC Leadership Centre

About this portfolio

This portfolio provides a summary of the various consultancy services available from the HSC Leadership Centre, and a calendar overview of the various learning and development programmes available in 2014‐15.

Go online …For full information about all our services and up to date news about the dates of our programmes and seminars, please visit www.leadership.hscni.net.

Our website also provides cost information for all those services and programmes that are not included under existing service level agreements with clients (e.g. all our ICT programmes). If you have any queries about costs, please contact us directly via telephone or email before booking online.

Our consultants …You will also find information about the skills and capabilities of our consultants online, together with other useful links including the HSC Knowledge Exchange [www.knowledge.hscni.net]

Follow us on Twitter [@HSC_LeadershipC] and get up to date news, insights, articles and comment

Where we are …Directions to the HSC Leadership Centre are available at www.leadership.hscni.net, together with details about the meeting and conference rooms, multi‐media services and catering facilities available on site.


April Programmes

ICT Programmes1st Introduction to Word 1st Introduction to PowerPoint3rd ECDL Programme 1 Day 17th Introduction to Access 8th Introduction to Project 201010th ECDL Programme 1 Day 215th MOS Excel Programme 1 Day 116th Managing Your Day with Outlook 201017th ECDL Programme 1 Day 329th Intermediate Word

Management Development Programmes14th Prince2 Practitioner (This is a 5 consecutive day programme)30th Coaching and Mentoring (This is a modular programme, see website for more dates)

Short Course Programmes11th Appraisal for Doctors17th Mobilising Transformation through Sharing the Vision for Change

April 2014

Mon Tue Wed Thu Fri Sat Sun1 2 3 4 5 6

7 8 9 10 11 12 13

14 15 16 17 18 19 20

21 22 23 24 25 26 27

28 29 30

ECDL- ‘I enjoyed this programme and getting a qualification at the end of it was great’

www.leadership.hscni.net www.knowledge.hscni.net


ICT Programmes1st ECDL Programme 1 Day 46th MOS Excel Programme 1 Day 27th Intermediate PowerPoint8th ECDL Programme 1 Day 512th Intermediate Access 13th Introduction to Excel15th ECDL Programme 1 Day 619th Introduction to Visio 201020th Report Layout21st MOS Word Programme 1 Day 122nd ECDL Programme 1 Day 7

Management Development Programmes6th Post Grad Diploma in Health & Social Care Management (Introductory Day)7th ITILV3 Foundation Certificate in IT Service Management (This is a 3 consecutive day programme)20th PRINCE 2 Foundation (This is a 3 consecutive day programme)22nd Change Leader (This is a modular programme, see website for more dates)

May Programmes

Short Course Programmes1st Redesigning Roles8th Positive Employee Engagement 13th An Overview of Quality Improvement Approaches 15th Writing A Business Case

27th How To Get That Job27th Project Management Toolkit29th Mobilising Transformation through

Sharing the Vision for Change

May 2014

Mon Tue Wed Thu Fri Sat Sun1 2 3 4

5 6 7 8 9 10 11

12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30 31

Nurse and Midwife Development Programme‐ ‘Found it enjoyable and useful. The support of the tutor and the other members was a nice experience’



June ProgrammesICT Programmes3rd MOS Excel Programme 1 Day 35th Advanced Word9th Intermediate Excel11th MOS Word Programme 1 Day 212th Introduction to Project 201017th Advanced PowerPoint18th Pivot Table Essentials18th SmartArt Essentials24th Managing Your Day With Outlook 201026th Advanced Access

Management Development Programmes19th Managing Success in ICT (This is a modular programme, see website for more dates)

Short Course Programmes4th & 5th Managing Difficult Situations5th Your Future Services‐Plan on a Page5th & 6th Effective Presentation Skills17th Putting People First

June 2014

Mon Tue Wed Thu Fri Sat Sun1

2 3 4 5 6 7 8

9 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28 29

30


Don’t be afraid to take a big step, when one is indicated. You can’t cross a chasm in two small jumps

David Lloyd George


July Programmes

ICT Programmes2nd MOS Word Programme 1 Day 3

July 2014

Mon Tue Wed Thu Fri Sat Sun1 2 3 4 5 6

7 8 9 10 11 12 13

14 15 16 17 18 19 20

21 22 23 24 25 26 27

28 29 30 31


Knowledge Exchange –‘I didn’t even know about some of the things that are happening and may impact on me until I went onto the site; very educational


August Programmes

ICT Programmes5th Introduction to Access7th Introduction to Word7th Introduction to PowerPoint12th MOS Word Expert Programme 1 Day 119th Advanced Excel Day 128th Report Layout28th How to get organised

Management Development Programmes20th Prince2 Foundation (This is a 3 consecutive day programme)

August 2014

Mon Tue Wed Thu Fri Sat Sun1 2 3

4 5 6 7 8 9 10

11 12 13 14 15 16 17

18 19 20 21 22 23 24

25 26 27 28 29 30 31

Acumen‐ ‘The tutors were excellent-good balance of presentations and activity-very engaging, very busy but with time to reflect. This was much valued’



September ProgrammesICT Programmes2nd Advanced Excel Day 2 16th Intermediate Word2nd MOS Expert Word Day 2 17th ECDL Programme 2 Day 33rd ECDL Programme 2 Day 1 18th MOS PowerPoint Day 14th MOS Excel Expert Day 1 22nd Introduction to Publisher 20109th Introduction to Excel 23rd MOS Word Expert Day 310th ECDL Programme 2 Day 2 24th ECDL Programme 2 Day 411th Intermediate PowerPoint 25th Intermediate Access15th Pivot Table Essentials 30th Introduction to Project 200715th SmartArt Essentials

Management Development Programmes2nd Developing Leader Programme 1 (This is a modular programme, see website for more dates)9th Managing Effective Practice (This is a modular programme, see website for more dates)16th Coaching (This is a modular programme, see website for more dates)18th Records Management (This is a modular programme, see website for more dates)19th MSc Interprofessional Health & Social Care Management Introductory Day (This is a modular programme, see website for more dates)29th Nurse and Midwife Development Programme 1 (This is a modular programme, see website for more dates)

Short Course Programmes4th Thinking Differently9th How To Get That Job10th Understanding MBTI Dynamics12th Your Future Services Plan on a Page

17th Writing a Business Case18th Effective Presentation Skills23rd Putting People First25th Project Management Toolkit

September 2014

Mon Tue Wed Thu Fri Sat Sun1 2 3 4 5 6 7

8 9 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30

Leading the Way‐‘This course was very engaging. It was excellent and showed me different styles of engagement which I really enjoyed learning about. Excellent facilitation.’



October ProgrammesICT Programmes1st ECDL Programme 2 Day 5 9th MOS PowerPoint Day 22nd Advanced Access 14th Advanced Word 2nd MOS Excel Expert Programme 1 Day 2 14th Introduction to Business Objects XI Day 26th Advanced PowerPoint 15th ECDL Programme Day 77th Manage Your Day With Outlook 2010 16th Intermediate Excel7th Introduction to Business Objects XI Day 1 21st Introduction to Visio 20108th ECDL Programme 2 Day 6 30th MOS PowerPoint Day 3

Management Development Programmes7th Innovative Leadership (This is a modular programme see website for more dates)8th Training for Trainers Programme 1 (This is a modular programme see website for more dates)

Short Course Programmes6th Personal Resilience 8th Guidance For Retirement Workshop 21st Process Mapping for Process Improvement22nd Effective Minute Taking22nd Managing Difficult Situations23rd Positive Employee Engagement

October 2014

Mon Tue Wed Thu Fri Sat Sun1 2 3 4 5

6 7 8 9 10 11 12

13 14 15 16 17 18 19

20 21 22 23 24 25 26

27 28 29 30 31

Managing Difficult Situations –‘Great course and group. The trainer was excellent at facilitating discussions and information sharing’



November Programmes

ICT Programmes4th Introduction to Access6th MOS Expert Excel Programme 1 Day 310th Introduction to Word 10th Introduction to PowerPoint 11th MOS Word Programme 2 Day 113th Introduction to Project 201020th Advanced Excel Day 1

Management Development Programmes5th Transforming Leadership (This a modular programme, see website for more dates)

Short Course Programmes3rd Delivering Benefits5th & 7th Developing Your Potential11th Critical Conversations11th & 12th Effective Presentation Skills14th Appraisal for Doctors18th How To Get That Job20th An overview of Quality Improvement Approaches

November 2014

Mon Tue Wed Thu Fri Sat Sun1 2

3 4 5 6 7 8 9

10 11 12 13 14 15 16

17 18 19 20 21 22 23

24 25 26 27 28 29 30

How to get that job‐‘Excellent programme and a good learning experience’



December Programmes

ICT Programmes2nd Intermediate PowerPoint2nd MOS Word Programme 1 Day 24th Advanced Excel Day 29th Pivot Table Essentials9th SmartArt Essentials11th Intermediate Word15th Introduction to Excel16th Intermediate Access16th MOS Word Programme 1 Day 318th Report Layout18th How to get Organised

Short Course Programmes3rd Process Mapping for Process Improvement 15th Thinking Differently 16th Writing a Business Case

December 2014

Mon Tue Wed Thu Fri Sat Sun1 2 3 4 5 6 7

8 9 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30 31

The Developing Leader – ‘I found the training and course very informative, interesting and would definitely recommend it’



January Programmes

ICT Programmes6th MOS Excel Expert Programme 2 Day 18th Advanced Access12th Advanced Word13th Intermediate Excel19th ECDL Programme 3 Day 121st Managing Your Day With Outlook 201022nd Introduction to Project 201026th ECDL Programme 3 Day 227th MOS Excel Expert Programme 2 Day 229th Advanced PowerPoint

Management Development Programmes8th Developing Leader Programme 2 (This is a modular programme, see website for more dates)30th Nurse and Midwife Development Programme 2 (This is a modular programme, see website for more dates)

Short Course Programmes13th Putting People First15th Mobilising Transformation through Sharing the Vision for Change16th Appraisal for Doctors20th How To Get That Job

January 2015

Mon Tue Wed Thu Fri Sat Sun1 2 3 4

5 6 7 8 9 10 11

12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30 31


Managing Your Day with Outlook‐ ‘Great course, so much more to Outlook than I thought’


February ProgrammesICT Programmes2nd ECDL Programme 3 Day 33rd Introduction to Business Objects XI Day9th ECDL Programme 3 Day 410th MOS Excel Expert Programme 2 Day 310th Introduction to Business Objects XI Day 211th Introduction to Word11th Introduction to PowerPoint16th ECDL Programme 3 Day 519th Introduction to Access23rd ECDL Programme 3 Day 624th Advanced Excel Day 126th Introduction to Visio 2010

Management Development Programmes25th Training for Trainers Programme 2 (This is a modular programme, see website for more dates)

Short Course Programmes4th Understanding MBTI Dynamics9th Personal Resilience 11th Financial Guidance For Retirement Workshop11th & 12th Managing Difficult Situations26th Mobilising Transformation through Sharing the Vision for Change28th Effective Minute Taking

February 2015


2 3 4 5 6 7 8

9 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28


The standard you walk past is the standard you accept. That goes for all of us, but especially those who have a leadership role

Lt Gen Morrison


March Programmes

ICT Programmes2nd ECDL Programme 3 Day 75th Intermediate PowerPoint 10th Advanced Excel Day 212th Introduction to Publisher

Management Development Programmes3rd Effective Leadership (This is a modular programme, see website for more dates)

Short Course Programmes2nd Critical Conversation6th Effective Minute Taking9th Thinking Differently 10th Writing A Business Case12th How to Get that Job12th & 13th Developing Your Potential

March 2015


2 3 4 5 6 7 8

9 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28 29

30 31


Do not go where the path may lead, go instead where there is no path and leave a trail

R. Emerson

A‐Z Programmes


An overview of Quality Improvement Approaches‐ Following Mid‐Staffordshire, Don Berwick’s review ‘A promise to learn – a commitment to act’ highlighted that the most important change is to foster the ability of staff to improve the processes in which they work. This workshop will provide you with an overview of a number of key service improvement tools and techniques.

Appraisal for Doctors‐ This programme enables medical appraisers to carry out an effective appraisal.

Change Leader‐ This programme aims to develop individual competencies around a key set of change management skills and develop behaviours that lead to successful change management (ILM Level 3 Award in Management and Leadership).

Coaching – Developing Internal Coaches‐ This programme develops managers as effective internal coaches (ILM Level 5 Certificate in Coaching and Mentoring).

Coaching Skills for Managers‐ This programme assists first line and middle managers who wish to develop their coaching skills as one of their management tools (ILM Level 3 Award in Coaching).

Developing Leader – This programme is designed for individuals who would like to develop their competencies around a key set of leadership and management skills, and develop behaviours that lead to successful management in today’s diverse workforce.

Developing New Care Pathways‐ Services are being transformed. Teams are needing to re‐ design new Integrated Care Pathways with the implementation of Transforming your Care‐Vision to Action key proposals. This programme is designed to help.

Developing Your Potential‐ This programme provides participants with the knowledge and skills to further develop their competence in their existing post, and provides useful techniques for use when reflecting on career development.

Effective Leader ‐This programme is designed for middle managers who would like to develop their competencies in leading individuals and teams within a challenging work context (ILM Level 5 Award in Leadership and Management).

Effective Minute Taking‐ This half day programme provides participants with the knowledge and skills to effectively organize and produce minutes of meetings.

Effective Presentation Skills‐ This programme will provide you with an overview of the skills required to deliver presentations effectively, and provide you with an opportunity to deliver a short presentation to the group.

Financial Guidance for Retirement‐ This programme informs participants about the financial implications of retirement.


Getting up to speed with procurement ‐ The aim of this one day programme is to providing an understanding of procurement guidelines (dates and details available online (www.leadership.hscni.net) in March).

How to Get that Job‐ This one‐day interactive programme will provide participants working within HSC with the necessary skills and knowledge to apply for new posts and prepare for interview.

Innovative Leader‐This programme is designed for middle managers who would like to develop their competencies around managing change and innovation, and making presentations (ILM Level 5 Award in Leadership and Management).

ITIL V3 Foundation Certificate in IT Service Management‐ This entry‐level certification offers candidates a general awareness of the key elements of the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Managing Difficult Situations‐ The programme aims to equip participants with a range of techniques to respond effectively to other people in difficult situations.

Managing Effective Practice‐ This programme develops the competence and confidence of Social Work Team leaders, building on their existing management experience.

Managing for Success in ICT‐ This programme provides the opportunity for IT staff to fully explore and understand their role and to develop the necessary ‘non‐technical skills’ which will enable them to utilize their technical skills in the HSC business context (ILM level 5 Award in Management).

Mobilising Transformation through Effective Critical Conversations‐ This programme helps participants build confidence and acquire techniques which are helpful when carrying out “difficult” conversations.

Mobilising Transformation through Personal Resilience‐ This programme focuses on increasing inner strength and managing one’s own mental processes so as to remain resilient in the face of pressure and uncertainty.

Mobilising Transformation through Sharing the Vision for Change‐ This programme provides participants with an opportunity to consider the behaviours needed to shape organisational culture and help leaders become models for change.

MSc Interprofessional Health & Social Care Management – This programme is run in partnership with Queen’s University Belfast, School of Medicine, Dentistry and Biomedical Sciences and gives participants the opportunity to learn with and from other professionals.

Nurse and Midwife Development Programme‐ This programme provides participants with an opportunity to increase their levels of personal and professional confidence, and to gain a wider understanding of management and leadership.


Positive Employee Engagement‐ This programme provides participants with essential strategies and approaches to positively engage and foster creative participation for all those who deliver health and social care. This will help to enable the continued provision of high quality services.

Post Grad. Diploma in Health & Social Care Management – The purpose of this programme is to educate and develop leaders and managers within Health & Social Care. The programme aims to assist leaders and managers to plan, implement and sustain change in the transformation of services.

PRINCE2 Foundation Course‐ This programme provides participants with a better understanding of PRINCE2, and the opportunity to achieve formal recognition through the PRINCE2 Foundation Examination (multiple‐choice paper).

PRINCE2 Practitioner Course‐ This programme provides participants with a more in‐depth knowledge and understanding of PRINCE2, and the opportunity to achieve formal recognition through the PRINCE2 Practitioner Examination.

Process Mapping for Improvement‐ This programme aims to provide a theoretical and practical understanding of process mapping and how it can assist in process improvement.

Project Management Toolkit‐ The aim of this programme to provide participants with skills and practical techniques required to manage small scale projects in their workplace. The programme comprises mainly theoretical session and a practical IT session.

Putting People First – A new one day regional programme to help develop the skills of any member of staff who comes into contact with service users and carers, in particular those who are new to the service.

Records Management‐ This programme helps managers to acquire the skills to lead on Records Management in their organisation (ILM Level 5 Award in Management).

Redesigning Roles‐ The aim of this programme is to equip participants with tools and techniques to help them redesign roles to enhance the effectiveness of their team.

Thinking Differently‐ This is a practical team based approach to ‘root cause’ problem identification and application of proven thinking tools. This programme helps participants to creatively challenge thinking and start the journey of ‘doing differently’.


Training for Trainers‐ This programme equips participants with the knowledge and skills necessary to carry out an effective training and development role (City & Guilds Preparing to Teach in the Life Long Learning Sector)

Transforming Leadership‐ This programme provides a unique opportunity for experienced senior leaders to adopt a ‘coach approach’ to leadership by gaining awareness of some successful leadership models.

Understanding MBTI Type Dynamics‐ This programme helps participants to gain a deeper personal insight of own behaviour, using Myers‐Briggs Type Indicator (MBTI) dynamics.

Writing a Business Case‐ The ability to write a compelling business case is becoming increasing more important. This one day programme provides participants with the necessary skills and knowledge to write a business case in line with NIGEAE guidelines.

Your Future Services ‐ Plan on a Page‐ Services are undergoing significant change. Teams are looking afresh at their core purpose, the services they deliver and how they deliver them. This workshop provides managers with a practical approach to clarify and communicate the key elements of their future strategy.

Consultancy Services


Our deep insights into the challenges faced by organisations within and connected to health and social care make the Leadership Centre uniquely positioned to provide a range of specialist consultancy services to clients. These include:

Coaching ‐ helping our clients to identify and develop ways to address issues through professional coaching programmes, and one to one coaching services as part of a person's on‐going professional development.

HR support ‐ working closely with our clients' own HR and L&D professionals, we provide executive and graduate recruitment and assessment, capability needs analysis, delivery of learning strategies and plans, succession planning and specialist Investors in People support.

Leadership Development ‐ we work with clients to co‐design and deliver programmes that help leaders to meet the requirements set out for them in the NHS Healthcare Leadership model. Over the next year we are doing extensive work to support the development of medical leaders and senior executives. Part of our offering also includes services to support medical appraisal and revalidation.

ICT services ‐ our diverse ranges of IT and eBusiness services include systems development and support, website design, user training design and delivery, eLearning design and hosting, online questionnaire design and reporting, and programme and project management support.

Team Development & Effectiveness ‐ we use a range of good practice techniques to assess team effectiveness and help our clients to identify and address the capability gaps that can unlock collaboration and better team performance. Our specialist services also include mediation and professional conflict resolution.

Improvement & Innovation ‐ our consultants have a broad range of skills, helping clients to deliver practical and sustainable change outcomes. We specialise in service and performance reviews, the delivery of continuous improvement projects using Lean, the development of change, engagement and communication strategies and plans, and service reform action planning. This year there will be a focus on supporting innovation, and building our client’s quality improvement capability based on the new Quality Attributes Framework.

Facilitation ‐ our trained facilitators design and deliver innovative solutions that help groups to work more effectively; to collaborate and engage in fair, open and inclusive dialogue. We help groups to structure their thinking and find practical ways to identify and address issues, challenges and assumptions.

Knowledge Exchange

Join the HSC Knowledge Exchange at:

www.knowledge.hscni.net

[email protected]

@HSCKnowledge

What is the purpose of the HSC Knowledge Exchange? Knowledge Exchange provides space (online, on phone and in person) for staff with a responsibility for delivering Health and Social Care in Northern Ireland to meet, discuss, debate and tackle current and emerging trends in health and social care. It provides access to resources, good practice, leading thinking and up to date news and events across local, national and international systems.

It is a place where staff can upload and showcase their work for the benefit of others, and ask questions and seek advice to help tackle issues they are facing. It is somewhere that people can find current and relevant information quickly and easily, all in one place.

One of the key ways to get involved in the Knowledge Exchange is through the website but there are other ways including events, study visits, webinars and live forums.

What are the benefits?There are a number of reasons for having an HSC Knowledge Exchange in Northern Ireland including:• To share good practice, experience and resources• To reduce duplication of effort and resource and avoid reinventing the wheel• To improve patient and client treatment and care• To enable staff to develop creative and innovative solutions through multi‐disciplinary partnerships• To engage in discussion around emerging and current trends and issues

What’s available to me?The majority of the Knowledge Exchange’s web based resources can be accessed by anyone, providing a diverse range of materials all in one place. Online discussion on the Exchange is available to staff with a responsibility for delivering Health and Social Care in Northern Ireland.

How do I join the network?If you would like to join or if you have something you would like to share, please get involved at www.knowledge.hscni.net, or by emailing [email protected]


Outline

HSC Leadership CentrePortfolio 2014/15

A‐Z Programmes Knowledge ExchangeConsultancyFacilitating Organisations and Individuals to achieve the best possible Health & Social Care for our Population

HSC Leadership CentreThe Beeches, 12 Hampton Manor Drive

Belfast BT7 3ENTel: 02890 644811

Documents

HSC Leadership Centreleadership.hscni.net/images/LeadershipBrochure201415.pdf · The programme for the year ahead aims to ensure that staff at all levels have access to high quality