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2007 Annual Report
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team.work.
ANNUAL REPORT 2007
Far beyond just the job
This annual review will be sharing many stories. Stories from our customers who believe in our products and services. Stories from our many divisions who are as diverse as our workforce. And most importantly stories from our employees, telling of their personal and professional triumphs here at HTC and beyond. Each of these stories holds a meaningful lesson of how work enriches our lives, and they each bring to life the many ways and the many reasons the HTC mission is lived out every day. In this annual report, they will be shared with you.
We believe that work is inherently dignified and fulfilling, and that individuals with disabilities and other barriers to employment deserve the opportunity to work and to achieve their fullest potential.
Letter from the President 2
A Story of Growth 3
Graphtex 4
Warehousing & Distribution 6
Behavioral Health Services 8
Manufacturing 10
Pinnacle 12
Property Management Group 14
Financials 16
Letter from the Board President 20
Reflecting on this past year and all that has happened at HTC I am reminded of several words that describe who we are as a team: reso-lute, resilient, principled, respected, adaptive, effec-tive, and global. Whether we speak about our respon-siveness to a dramatically growing number of people seeking behavioral health
services, winning the US Forest Service Uniform Program contract, supplying NYS Department of Corrections Officers with high-quality outerwear, performing janitorial services in more than three million square feet of space a day, increasing employment options for people in area com-panies or continuing our great partnership with the Boilermaker Road Race– we have created opportunities for people with disabilities and for those with other barriers to be fully engaged in meaningful and dignified employment. By creat-ing these opportunities that serve our mission, we have made and continue to make a positive dif-ference in all our communities!
2007 was a record year for us across the entire corporation. We provided
more than 25,000 visits in our Behavioral Health Services program to more than 2,800 people with mental illness. We were leaders in a statewide conversation about systems change in how we respond to people with mental illness, through which we have helped lay a strong foundation for our residents in Oneida County. Sales reached an all time high this year, and most importantly we employed more than 244 people who have disabilities, as we added more federal, state and commercial contracts in our Manufacturing and Services Divisions. We also continued to be a local contributor to the United Way campaign and supported and sponsored other not-for-profit organizations in their fundraising and awareness initiatives. We “adopted” a platoon of 37 soldiers from Fort Drum in 2006 and communicated with them throughout the past 17 months- sending numerous care packages and letters of support for their brave efforts. We were pleased to wel-come them home in late 2007!
Human Technologies Corporation’s commitment to continuous qual-ity improvement extends beyond
ourselves and reaches people throughout the Mohawk Valley and beyond. As we continually strive to enhance quality of life through work and employment, we find ourselves retooling, restruc-
turing and taking on even greater challenges. One of our biggest challenges in times ahead is to increase our skills and capacities so that we can be responsive to a looming workforce short-age. Through the use of adaptive technology and using the principles and applications of supported employment we can be ready to provide employ-ers with a trained and committed workforce, and we can be ready to provide customers with high quality products and services. Capacity building for HTC begins with our people, and being respon-sive in changing markets is a clear strength of our people. In short, readiness and quality is what we do best!
I have often said, “The work we do involves mak-ing promises for those that are here now, those we do not yet or may never know and those, who like us, make a difference.” We continue to embrace our Mission and are committed each day to seek out opportunities that not only make good business sense but make good people sense. I am proud to be part of a thriving company doing great things with our team, providing great work for our customers and being of great service to our communities.
a message on team.work. from the president
team.
work.
RICK SEBASTIAN
Mother of two and grandmother of three, Kathy Ho-bart started at HTC as a sewing machine operator on December 19, 2003. Newly returned to the area and “just happy to have a job,” Kathy had no idea that what she really had found was a rewarding career.
While working the sewing machines, Kathy took the opportunity to cross-train to answer the telephones, and soon began filling in when the receptionist had the day off. Realizing how much she
enjoyed talking to people and the challenge of this temporary role, Kathy noticed a posting for a full time receptionist with the Graphtex Division
of HTC. “I threw my name in there, and I got it!” Kathy recalls.
Performing all of her regular receptionist duties, Kathy voluntarily went above and beyond to handle additional office tasks, and it didn’t go unnoticed. Kathy was soon promoted to office clerk where she took on more responsibility than ever- from tracking orders and payments to filing logs. The experience and training Kathy received during this time left her poised and ready when in May of 2006, the corporate receptionist position became available. This new post brought Kathy more responsibility, more interactions with clients and managers at every level, and most importantly... more confidence. Enough confidence that when hearing about a newly awarded US Forest Service contract, Kathy wondered if she should apply to join the customer service team who would be handling this new account, and was
assured that indeed she was up for the challenge and with that nod of confidence, Kathy applied.
Today, Kathy works as a Customer Service Repre- sentative where she handles well over 100 calls and emails per day to assist USDA Forest Service employees with everything from uniform backorders and returns to account balances. Kathy is reminded of her extraordinary rise through the company each time she looks up at a collection of name tags she has saved from each position here at HTC. “I first had them at home, but then decided to keep them to display in my office, because I never had an office before”.
Kathy says that the encour- agement and self confidence she has been given here is something she never expected to find in an employer. She simply summarizes her quite remarkable personal and profess- ional accomplish-ments at HTC by saying, “When you learn to believe in yourself... anything can happen”.
work. your way up. A STORY OF TREMENDOUS PERSONAL GROWTH AT HTC FOR KATHY HOBART.
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2007ANNUAL REPORT
Graphtex“ I can’t name just one thing
I like best about working at HTC... I truly like everything
from the quality work we do to teaching newer team members.”
Candido has been working with HTC before the apparel customization service was first offered
over 15 years ago. Starting out doing inspections and then printing, he has risen through the
positions and is now the only team member who can “burn screens” (transforming digital
images into usable screens). Candido has been called by his managers the “go-to person” for
the entire screen printing department.
CANDIDO GARCIA, OPERATOR, 19 YEARS AT HTC
GRAPHTEx CAN SCREEN PRINT UP TO 1,200 ONE-COLOR PIECES IN A SINGLE DAY.
80% OF THE NEW YORK STATE TROOPER’S ACADEMY STORE MERCHANDISE IS SCREEN PRINTED OR EMBROIDERED AT GRAPHTEx.
LEALO, ANNA MARIE, & REbECCA The embroidery team works together with the screen printing team to customize over 10,000 pieces for the boilermaker Road Race each year and more than 400,000 pieces for other customers.
CANDIDO GARCIA, OPERATOR, 19 YEARS AT HTC
EARLE C. REEDECR INTERNATIONAL
“
team.work.ALL EYES ARE ON OUR HAND DONE APPARELFOR WORKERS, WALKERS, RUNNERS AND MORE!
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raphtex is the area’s leader in screen print-ing and embroidery for corporate apparel and special events merchandise as well as specialty printing on everything from coffee mugs to mouse pads. Starting in 1992 with just 3 employees doing image-transfers on mail bags for the US Postal
Service, Graphtex has grown to now employ 11 people in three departments who serve a wide array of government and commercial clients.
The most recent addition to the list of satisfied Graphtex customers is the USDA Forest Service. Graphtex embroiders polo shirts, hats, coveralls and fleece tops and bottoms, screen printing jackets and engraving name tags for the thousands of men and women who steward our great outdoors. Through a special online ordering system, Graphtex works with other HTC divisions, such as Manufacturing and Distribution, to fulfill individual apparel requests by each Forest Service employee– on demand!
By combining an experienced staff (combined experience over 21 years for one employee) with cutting edge equipment and internal processes such as cross-training and quality control safeguards, the Graphtex team is able to provide a customized product of the highest quality textile and most precise printing and embroidery workmanship.
Looking to the future, Graphtex has expanded its capabilities beyond apparel and now offers full-color printing on a wide variety of substrates through a process known as sublimation. To market this ser-vice, Graphtex has teamed up with a company called “Create-a-Memory” who has established fundraising opportunities with over 66,000 schools through its photo-gift catalog. Fundraiser contributors purchase a voucher that they redeem to create one-of-a-kind coffee mugs, hot-plate trivets, T-shirts and more using a favorite photo or even their child’s original artwork. This is just one more way that Graphtex is always bringing innovation into our business lines and creating more opportunities for those our mission serves.
GRAPHTEx CAN CUSTOMIzE:
T-shirtsShortsHatsJacketsPolo ShirtsTowelsTravel MugsCoasters
JUST SOME OF OUR CUSTOMERS INCLUDE
Department of Transportation
Department of Environmental Conservation
NYS Thruway Authority
America’s Greatest Heart Run and Walk
Boilermaker Road Race
NYS Troopers
US Department of Agriculture -USDA Forest Service
Fresh Products
2007ANNUAL REPORT
Sweatshirts & PantsRunning GearTelephone Address BooksTravel AccessoriesCD HoldersMouse PadsTote Bagsand More!
G
The boilermaker has partnered
with HTC for the past 10 years
to profide quality clothing for
the runners and spectators.
They have helped make the
boilermaker America’s best
15K Road Race.
“
Warehousing & Distribution
“I like knowing that because of us, customers all over the world get what they need.”
Getting his start in HTC’s Shipping and Receiving Department, Scott is now a member of the
team at the new Warehousing and Distribution Center. Scott exudes a real pride in his work
and thrives on the variety of fulfilling different orders every day, combined with the familiar
environment of HTC.
SCOTT FRALICK, SHIPPING AND RECEIVING, 7 YEARS AT HTC, ALONG WITH TEAM MEMbERSMICHAEL PETERSON AND JENNIFER PAPALEO
QUICK FACTS
12 EMPLOYEES
27,000 SQ. FT. OF SPACE
5 RECEIvING DOCKS
ON-SITE FED Ex TERMINAL
MANAGES MORE THAN 10,000 DIFFERENT SKUs
FULFILLS UP TO 275 SHIPMENTS PER DAY
CLAY MOWRYQUALITY CONTROL
The quality control team that Clay is a part of ensures each order is filled correctly, free of damage and is sent en route to the person who requested it.
“I like knowing that because of us, customers all over the world get what they need.”
team.work.FULFILLMENT PROJECTS AT WORK LEAD TO PERSONAL FULFILLMENT FOR OUR EMPLOYEES.
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n May of 2007, HTC’s custom designed, state-of-the-art warehouse and distribution center opened its doors. Created in response to a large contract awarded to provide uni-forms to the USDA Forest Service, this
division will serve all of the storage, fulfillment and shipping needs of various government and commercial clients.
The facility was built with growth and flexibility in the forefront, using a pallet racking (vs. shelving) system that will allow for reconfiguration as HTC becomes the third party logistics (3PL) provider for more and more organizations in need of added capacity and efficiency. The Warehousing and Distribution team, made up of over 90% disabled employees, is highly trained and embraces some of the latest industry best practices.
One logistical innovation that is often employed here is known as “cross-docking”. This is a method of receiving a shipment in bulk form, breaking it down into smaller or modified orders and then repacking
and shipping it to its final destination. In addition, Warehousing and Distribution manages more than 10,000 different SKUs and inventories and warehouses more than 5,000 of those SKUs. This method of distribution means greater efficiencywhile fewer carrying costs are incurred.
The Warehousing and Distribution division is also fully integrated with other HTC divisions, such as manufacturing, allowing for seamless collaboration to bring a more “one stop shop” experience to the client. That means a product can be ordered, manufactured, customized, warehoused, fulfilled and shipped to the end user, through a single organization. Now that’s the power of HTC team work!
Whether it’s uniforms for the USDA Forest Service or baseball themed treats for Cooperstown Cookie Company, this high level of quality service and well-orchestrated cooperation keeps the employees engaged and gets the products on their way to those who need them.
ITEMS STORED AND SHIPPED HERE INCLUDE:
SocksShirtsHatsBeltsPantsBoots
3RD PARTY LOGISTICS SERvICES INCLUDE:
Ordering and Fulfillment
Cross Docking
Modification and Repackaging
Warehousing
Distribution/Shipping
Inventory and Lot Control
2007ANNUAL REPORT
Jackets Spools of ThreadWire CoilCorrections UniformsCookies And More!
We’ve worked with HTC for well over 5 years
and whether we’re ordering umbrellas,
stadium seats, apparel or blankets the quality
is always excellent and they are always so
accommodating. Even when we’ve had an
outside graphic artist create a logo for us, they
have taken the time to work with that outside
vendor and have even invited us both in to
better understand how things will be created
and distributed. Just really great to work
with all around.
“
GAIL MANFEDOGILROY, KERNAN AND GILROY
“
behavioral Health Services
“I love the clients who are really here to change their lives...
it’s just amazing to see the progress.” While Walter is the Primary Therapist to 160 clients at Mental Health Connections’ Utica loca-
tion, he also works as a group therapist, couples counselor and gives weekly on-site, inpatient
care to those in substance addiction recovery at Insight House. His hope is to offer even more
group therapy in the future, so that the clinic can help the maximum number of those in dire
need of mental health services.
WALTER MISIASZEKPRIMARY THERAPIST
7 YEARS AT HTC
QUICK FACTS
5-6 CRISIS SITUATIONS ARE HANDLED PER WEEK
AvERAGE CASE LOAD PER THERAPIST IS OvER 100 CLIENTS
215 PERSON WAITING LIST FOR TREATMENT
26,000 OFFICE vISITS ARE HANDLED PER YEAR
team.work.INvITING CLIENTS TO BE A PARTNER IN THEIR OWN TREATMENT IS THE FASTEST WAY TO RESULTS.
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TC’s Behavioral Health Services Division is comprised of two distinct entities dedi- cated to assist those facing mental or behavioral obstacles. The performance enhancement company, PERFORMA, works
with employers and employees to set up programs that foster work/life balance and wellness, while MENTAL HEALTH CONNECTIONS operates two outpatient mental health clinics in Utica and Rome. These clinics are licensed by the state and are re-certified on a regular basis to provide the critical support needed to understand and manage symptoms of mental illness. Since 1992, clients have been able to obtain much needed help with anxiety, depression, psychotic disorders, anger, gender issues, women’s issues, co-existing substance abuse and more. In order to meet the diverse needs of the local population, Mental Health Connections’ staff of 20 offers a variety of services including case management, individual and group counseling, family involvement and medication management to over 3,000 Oneida County residents each year. These services are offered at both the Utica
and Rome locations as well as through a newly opened satellite office in Waterville. Embracing a team approach to care and continuing education, the entire staff meets each Wednesday to review cases and to present on a different mental illness or emerging treatment methods. This approach positively effects client care and strengthens their ability to manage obstacles to live fulfilling lives.
Understanding how mental wellness also impacts the workplace, HTC created PERFORMA in 2000 to help employers and employees address common work/life issues that often lead to loss of productivity, low morale, high absenteeism and costly turnover. With assessment and short-term treatment as the focus, PERFORMA councils an employee for up to six sessions, makes an assessment, and if needed, refers them to the appropriate treatment, counseling or rehabilitating professionals. PERFORMA currently provides their services through community programs as well as through contracts with 30 area companies who have found that by addressing the root of workplace issues, they can create a positive work environment for a more productive team.
2007ANNUAL REPORT
MENTAL HEALTH COURT
This new, intense clinical program
delivers court-ordered mental health
treatment to individuals on parole,
probation or who are dealing with
issues of de-institutionalization.
For many individuals, this program
offers the tools needed to prevent a
tragic cycle of repeated incarceration.
MENTAL HEALTH CONNECTIONS HAS ExPERTISE IN TREATING:
Depression Seasonal Affective Disorder Post-Traumatic Stress Disorder Personality Disorders Psychotic Disorders And a variety of Other Disorders
STAFF PROFILE
11 Therapists
3 Psychiatrists
3 Nurse Practitioners
2 Registered Nurses
EAP Coordinator
featured program
Manufacturing
The team at HTC has adopted a platoon from Fort Drum that has been deployed
to Iraq. And since many of the garments manufactured here are for the military
(such as the chemical helmet covers) the team members are very connected to
the fact that their workmanship may be put to the ultimate test: protecting our
troops... or “our guys” as they say here at HTC.
QUICK FACTSNORTHERN APPAREL CAN PRODUCE UP TO 3,500 HELMET COvERS IN A SINGLE DAY. DMS IS THE ONLY COMPANY IN THE COUNTRY THAT PRODUCES MAIL IDENTI-FICATION MARKERS FOR THE US POSTAL SERvICE.
DMS SPECIALIzES IN ELEC-TRICAL MANUFACTURING AND CURRENTLY ASSEMBLES THE WIRE HARNESSES USED IN AIR CONDITIONERS AND BOILERS FOR ECR INTERNATIONAL.
“There’s a sense of prideknowing that the things we make right here
are helping to protect our guys over there.”
MARGARET DIVIESTISEWING MACHINE OPERATOR
4 YEARS AT HTC
The Process Improvement Team (or PIT Crew) was created in 2007 to assist the employees in bringing forth their ideas on how to improve their processes, make their department safer and elevate their overall work environment. It’s a concept for harnessing the insight of the real experts on the subject... the employees on the workfloor.
THE P.I.T. CREWCHRISTINE PERRY, bETTY CLARK MIKE PETERSON, bOb MICHAELS THERESA VOORHEES, DEb MAYNARD, AND MARGARET DiVIESTI
team.work.MAKING ITEMS FOR THOSE NExT DOOR AND THOSE A HALF A WORLD AWAY
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anufacturing is the cornerstone of HTC. It’s where it all started over 50 years ago. Today, HTC’s Manufacturing division, 107 employees strong, is comprised of two sectors: Northern Apparel, a
precision sewing company, as well as Diversified Manufacturing Solutions (DMS), the packaging and assembly specialists.
Since 2002, DMS has been providing high quality blister packaging, custom packaging, and hand and conveyor line assembly for commercial and government customers around the country. Designed for diversity, DMS can tailor their processes, facilities and staff to meet virtually any product assembly need. Each customer provides their unique specifications and drawings; HTC sources the materials, creates the processes and produces the final custom product from scratch. DMS started with just 12 of these drawings– and within one year custom products were being created from over 80 different drawings. With quality in the forefront, HTC is CSA Certified. This means they can only purchase materials from other CSA certified companies–ensuring superior quality not only in the processes, but in the components being used.
Equally driven by quality, the Northern Apparel team specializes in the sewing of various textile products, many of which are created to meet military and other advanced industry specifications. Critical items such as military helmet covers, protective coveralls and canister carriers are entrusted to HTC’s trained professionals everyday. Many garments are made from scratch with specialists trained in every step of production. First, rolls of materials are laid out and patterns are drawn and cut. Then the garment goes on to a multitude of stations where it is hand sewn, trimmed, inspected and often times packaged, warehoused and shipped – all under the care of an HTC team member.
When Manufacturing works in conjunction with other divisions such as Warehousing and Distribution, HTC can offer a true turn key operation that is tailored to meet a myriad of needs. For our customers this means reduction in their labor and overhead expenses, increase in their plant space and more time to focus on their internal efficiencies. For HTC, every new customer means a new outlet to fulfill our mission by creating opportunities for those with barriers to employment.
2007ANNUAL REPORT
75% of those employed by HTC’s Manufacturing Division are people with disabilities.
DMS PRODUCES: 39,000-60,000 units per month, from up to 80 different drawings. DMS PACKAGES PRODUCTS SUCH AS: boots for the New York State Corrections Department, cookies for Cooperstown Cookie Co., pest control chemicals for Bonide Products, Inc.
NORTHERN APPAREL CUSTOMERS INCLUDE: US Department of Defense, Defense Supply Center - Philadelphia, New York State Department of Corrections
M
We were ready to turn over the warehousing, cookie tin packing & shipping of our products to a third party. We knew our objective, but we didn’t quite know how to piece together all the parts. HTC provided the vision, strategy and commitment to help us grow our business; the competent staff delivers high quality work backed up by strong customer service and a positive attitude. You can’t get much better than that.
PATI GRADYCOOPERSTOWN COOKIE COMPANY
“
“
Clothing & Textile ManufacturerClothing & Textile Manufacturer
Pinnacle
As an Employment Trainer, Charles primarily performs job coaching but says that “everyone
really does everything”, no matter what their job title. The Pinnacle team works in tandem
with one another as well as with outside agencies to address all issues that may present a
barrier to employment for their consumers. Charles finds nothing more satisfying than work-
ing with someone in a new job, watching them grow, develop and then celebrate the little
milestones that enrich their life.
QUICK FACTS
7 PERSON STAFF
PLACED 52 CONSUMERS LAST YEAR 19 OF 26 GRADUATED THE WAGE SUBSIDY PROGRAM.
EMPLOYMENT SPECIALISTS HAvE JOB SHADOWED AT: RECYCLING PLANTS, RES-TAURANTS, HTC FACILITIES, SPORTS AUDITORIUMS, RETAIL STORES, POLISHING PLANTS, AND MANY OTHERS
“What keeps us goingis that we are helping make people part
of the community, not separate.”
CHARLES SARDINAEMPLOYMENT TRAINER
3 YEARS AT HTCWITH JOLENE FRANKLIN
CANDACE LINDEREMPLOYMENT SPECIALIST
Candace and the other Pinnacle employment specialists, attend orientation with their consumers, do 100% job shadowing for the first week, and progressively shadow less and less until the consumer is thriving in their new position.
team.work.A PERFECT FIT FOR THOSE WHO WANT TO WORKAND THOSE WHO NEED THEIR WORK.
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or more than 20 years Pinnacle’s Employ-ment Specialists have been dedicated to serving job seekers who face barriers to employment. Over the years, Pinnacle has helped individuals throughout Central
New York reach new heights with customized em-ployment programs based on their specific strengths, talents, circumstances, limitations and career goals.
Through funding by federal, state and local agencies and grants – Pinnacle is able to serve a broader population than many employment programs. While many consumers are referred to Pinnacle through New York State Vocational Educational Service for Individuals with Disabilities (VESID), Pinnacle also accepts referrals from school districts for the School-to-Work program, The County Department of Social Services for the Welfare to Work program, clients of Mental Health Connections and self referrals. When an individual comes to Pinnacle with the desire to be a part of the working community, an Employment Specialist conducts a pre-placement interview and assessment of skills, strengths and preferences for securing the right job match for them. Pinnacle also provides any pre- or post-employment services individuals may need, such
as application assistance or resume preparation, interviewing techniques, job coaching through on-the-job training, situational assessments or job shadowing, as well as case management and follow up services. One of Pinnacle’s most successful initiatives is the Wage Subsidy Program designed to help those who may need it most. This program encourages self sufficiency for individuals living 200% below the Federal Poverty Level with a dependent child, as well as recipients of TANF (Temporary Assistance for Needy Families). With assessment and case management as the focus, participants have 24/7 access to a case manager to assist with everything from day-care arrangements and transportation to conflict resolution or any other life situations that may present a barrier to employment. To encourage employers to take part, Pinnacle subsidizes employee wages through federal funding provided by The Office of Temporary Disability Assistance. Wage subsidies are scaled to encourage long-term employment and can cover up to 100% of employee earnings. Through this successful program, over 70% of those placed in jobs go on to graduate to unsubsidized employment, and most importantly to a more rewarding, independent way of life.
2007ANNUAL REPORT
PINNACLE HELPS CONSUMERS
Find Employment
Train for Employment
Retain Employment
LONGEvITY
8 consumers placed by Pinnacle have
been with their job over 10 years.
F
“
Jason came to HTC for employment services as a participant in our School to Work transition program. He learned job readiness skills such as resume writing, filling out applications properly, interview etiquette and employer expectations. He later returned to utilize Pinnacle’s job placement services and attributed much of his success to the staff.
They were very helpful and friendly!
“
JASON
Property Management Group
The three person ProClean team that Mike is a part of has been working
together at the McPike Treatment Center, where they take care of building
services from floor to ceiling. Beyond the services they provide, Mike finds
that what sets HTC employees apart and inspires them to excel in both
their personal and professional life is the positive attitude that the company
shows towards their employees.
HCCC CREW
This ProClean team tackled the job of deep-cleaning 182 student housing units at Herkimer County Community College in just 14 weeks. This intense cleaning process is used as a cost-effective alternative to remodeling.
QUICK FACTS
AS MASTERS OF THEIR TRADE, FOREvER GREEN HAS DOUBLED ITS SALES OvER THE LAST 3 YEARS. LAST SEASON 39 COMMER- CIAL SITES COMPRISING OF 45 ACRES WERE MAINTAINED EACH MONTH. ON AvERAGE, MAINTEN-ANCE PLUS SERvICES THE MAINTENANCE NEEDS OF 30-40 CUSTOMERS EACH MONTH.
MIKE MCMULLEN, PROCLEAN JANITOR, 10 YEARS AT HTC
“This kind of work “This kind of work is hard work and I feel good about that.”
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team.work.PLACES MAINTAINED WITH PRIDE.PEOPLE DRIvEN BY PRIDE.
he Property Management Group at HTC is just as the name implies- a division that can handle every aspect of caring for a commercial or residential property, inside and out. It all started over 23 years ago
with the professional cleaning service, ProClean, that still today takes on anything from a one time deep clean of an apartment complex or dormitory to regular nightly cleaning for an entire office building. The grounds care division, Forever Green, offers full grounds maintenance service. This team enhances the appearance of facilities grounds while offering the proper maintenance required in today’s marketplace. Care, knowledge and hard work have earned Forever Green a loyal customer following.
Taking property upkeep to the next level is Maintenance Plus. This HTC company handles a myriad of construction needs such as flooring installations, replacement windows, building decks and ramps and much more. Most recently, Maintenance Plus has begun to specialize in retro-fitting spaces for handicap accessibility and functional optimization. This unique service dually
serves the mission of HTC by creating jobs for those with barriers to employment, while removing physical barriers to independent living through the very nature of the work.
Creating these employment opportunities is what it’s all about, and the entire Property Management Group at HTC is 99 employees strong– up 65% from just 5 years ago. This amazing growth is not only due to the trend for businesses to outsource non-core competency functions (such as property care), but it is also greatly attributed to the superior quality service delivered by the companies within this division.
The growing number of commercial and residential clients the Property Management Group serves ultimately choose them over some of the area’s strongest competition. Such staggering growth in such a competitive market serves as another testament to the pride and dedication the HTC employees pour into their work– and the amazing difference that makes in the final outcome.
CLIENTS INCLUDE
Herkimer County Community College
Federal Office Building
M&T Bank
National Grid
Northern Safety
Slocum-Dickson
Rome Labs
Macy’s Department Store
T
We’ve been working with ProClean since the early 90’s and when a facility tour indicated that improvements were needed, HTC showed their commitment by attending monthly performance meetings and even patient focus groups- which resulted in several real changes in the services provided customized to our needs.
“
DAVE ESPERMCPIKE ATC
“
2007ANNUAL REPORT
2007 Financial Results
2007 WAS A TURNING POINT FOR HUMAN TECHNOLOGIES CORPORATION. NOT ONLY IS REvENUE UP 3.5% OvER 2006 BUT IN SPITE OF SIGNIFICANT START UP COSTS FOR THE US FOREST SERvICE UNIFORM PROGRAM AND THE CONTINUING FINANCIAL PRESSURES OF THE MENTAL HEALTH PROGRAM, WE MANAGED TO INCREASE OUR BOTTOM LINE BY APPROxIMATELY $300,000. FEDERAL AND STATE BUSINESS ACCOUNTED FOR 77% AND 82% OF TOTAL REvENUES FROM BUSINESS OPERATIONS IN 2006 AND 2007, RESPECTIvELY, WITH THE US FOREST SERvICE CONTRACT EvENING OUT THE FEDERAL/STATE MIx IN 2007.
FOR YEAR ENDING DECEMbER 31, 2007 (UNAUDITED)
REvENUES 2006 2007
Manufacturing $ 9,115,209 $ 8,576,107 Graphtex $ 2,975,901 $ 2,585,349 Property Management Group $ 2,460,335 $ 2,752,000 Behaviorial Health Services $ 2,403,650 $ 2,223,335 Pinnacle $ 453,767 $ 582,092 Warehousing and Distribution $ 0 $ 1,277,279 OMRDD & OMH $ 1,000,265 $ 1,055,077 Other Income $ 3,416 $ 95,679 TOTAL $ 18,412,543 $ 19,146,916 ExPENSES 2006 2007
Wages & Benefits $ 6,891,723 $ 6,720,827 Material & Freight $ 8,417,357 $ 8,589,594 Occupancy Costs $ 472,918 $ 407,286 Depreciation $ 353,328 $ 340,935 Other Production Costs $ 981,669 $ 1,093,633 Outside Services $ 768,547 $ 914,789 All Other Overhead $ 771,187 $ 925,208 TOTAL $ 18,656,729 $ 18,992,272
BUSINESS OPERATIONS SALES 2006 2007
Federal $ 2,786,341 $ 5,505,816 New York State $ 8,403,192 $ 6,892,777 Commercial $ 3,361,912 $ 2,792,142
TOTAL $ 14,551,445 $ 15,190,735
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2007ANNUAL REPORT
2007 RevenueManufacturing44%
Warehousing andDistribution7%
Pinnacle3%
Property Management
Group14%
Graphtex14%
behavorial Health
Services12%
OMRDD & OMH6%
Wages and benefits35%
Other Production Costs6%
All Other Overhead5%
Outside Services5%
Material and Freight45%
Depreciation2%
Occupancy Costs2%
Manufacturing44%
Warehousing andDistribution7%
Pinnacle3%
Property Management
Group14%
Graphtex14%
behavorial Health
Services12%
OMRDD & OMH6%
Wages and benefits35%
Other Production Costs6%
All Other Overhead5%
Outside Services5%
Material and Freight45%
Depreciation2%
Occupancy Costs2%
2007 Expenses
REvENUES 2006 2007
Manufacturing $ 9,115,209 $ 8,576,107 Graphtex $ 2,975,901 $ 2,585,349 Property Management Group $ 2,460,335 $ 2,752,000 Behaviorial Health Services $ 2,403,650 $ 2,223,335 Pinnacle $ 453,767 $ 582,092 Warehousing and Distribution $ 0 $ 1,277,279 OMRDD & OMH $ 1,000,265 $ 1,055,077 Other Income $ 3,416 $ 95,679 TOTAL $ 18,412,543 $ 19,146,916 ExPENSES 2006 2007
Wages & Benefits $ 6,891,723 $ 6,720,827 Material & Freight $ 8,417,357 $ 8,589,594 Occupancy Costs $ 472,918 $ 407,286 Depreciation $ 353,328 $ 340,935 Other Production Costs $ 981,669 $ 1,093,633 Outside Services $ 768,547 $ 914,789 All Other Overhead $ 771,187 $ 925,208 TOTAL $ 18,656,729 $ 18,992,272
BUSINESS OPERATIONS SALES 2006 2007
Federal $ 2,786,341 $ 5,505,816 New York State $ 8,403,192 $ 6,892,777 Commercial $ 3,361,912 $ 2,792,142
TOTAL $ 14,551,445 $ 15,190,735
Human Technologies Corporation 2006-2008 Strategic PlanSTRATEGIC INITIATIvES AND ACTION ITEMS
Strategic Initiative 1: 3rd Party Logistics Solutions for Current and Future Customers
Action Item: Create USDA US Forest Service Uniform Program
Action Item: Evaluate Space Requirements Needed for Ongoing Management of the Forest Service Uniform Program and Future 3PL opportunities
Action Item: Grow and Expand our Merchandizing Programs
Action Item: Continue Participation in the NISH VWDO program
Action Item: Develop Quarter Master Program for NYS Agencies
Action Item: Expand our 3rd Party Logistics capability into the commercial market
Strategic Initiative 2: Corporate Effectiveness
Action Item: Create and Develop Mentoring Opportunities and Models of Excellence for HTC Employees
Action Item: Develop HTC Communications and Marketing Plan
Action Item: Develop a Change Management Initiative for HTC
Action Item: Enhance HTC Corporate Training
Action Item: Provide Training Opportunities for the Community and Client Companies (external)
Action Item: Create and Provide On Going Leadership Development
Action Item: Develop Corporate Succession Plan
Strategic Initiative 3: Process Mapping and Continuous Quality Improvement
Action Item: Document all Key Operating Processes at HTC (Adopt ISO format)
Action Item: Mapping and Improvement of Processes Using “Best Practices”
Strategic Initiative 4: Community, Business and Market Development
Action Item: Develop New and Expand Existing Markets
Action Item: Establish Wages and Benefits equitable to all employees
Action Item: Create and Provide High Quality, Responsive and Fully Reimbursed Behavioral Health Services
Action Item: Continuously examine and redefine where need the HTC Corporate Structure
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2007ANNUAL REPORT
2008 board of Directors Corporate OfficersRichard E. Sebastian, Jr. President/CEO
Paul Huening Vice President, Sales, Marketing & Government Affairs, Robert Payne Vice President, Manufacturing & Operations, Barbara DeAngelis CFO
Linda Forth Director of Human Resources.
Chairman Jim Brockway Vice President & Regional Manager, M&T Bank vice Chairman Michael Reese Executive Director Mohawk Valley Economic Development Treasurer Barry Depot Operations Manager, Wal-Mart Distribution Center Secretary Rose White Executive Director of Hope House Board of Directors
John Bach Director of Communications and Development Munson-Williams-Proctor Arts Institute
James Hill Retired, Business Development Representative, Partners Trust Bank Andrea LaGatta Director of Development at St. Elizabeth Medical Center
Harrison J. Hummel, III President, Hummel’s Office Plus
Donald A. St. Louis Retired-Business Owner St. Louis Gas
Nancy Pattarini, CEO, Paige Marketing & Communications, Immediate Past Chair
Where minds and hearts come togetherA MESSAGE FROM OUR BOARD PRESIDENT
HTC has achieved much suc-cess, I believe, because of our ability to balance sound business objectives with our core mission — serving people with disabilities. It’s not so complicated, really. It means making sure that at all times we are thinking not only with our minds but also with our hearts.
It’s a simple concept, but not always easy. It is often a fine
and fragile thread that links one thought process to the other.
We know that attracting new customers is what keeps us in business.
We know we must continue to grow business and structure to operate efficiently in a challenging, competitive marketplace.
We know our goal is to provide meaningful and rewarding work for people with disabilities.
The challenge is that some new business opportu-nities may appear profitable, but don’t fully satisfy our mission. On the other hand, some fulfill the mission, but fail to make good business sense from a cost and/or risk perspective.
But HTC does it. Management, staff, board mem-bers, supporters and volunteers — we all work together as a team, applying expertise and dedication to our mission in equal portions.
We’ve achieved so much already and continue to make tremendous strides as an organization. But what will further HTC’s success?
I believe that will come from our continued involvement in the development of public policies that support our mission. Our CEO, along with his management team, spend a considerable amount of time at the local, state and federal level, raising awareness of our mission, and educating and guid-ing our elected officials as they explore health care policies, procurement practices, and much more. The Board of Directors also plays an active role in this area.
Our success also hinges on support from the pri-vate sector, especially the commitment of corpora-tions to regard the hiring of people with disabilities as an essential component of their corporate social responsibility. And through our commitment to excellence, HTC has demonstrated that opening the doors of opportunity does not have to mean a compromise in quality or long-term profitability.
On a personal note, I wish to thank everyone for the opportunity to serve on the board of directors
and act as your chair these past three years. When I first joined the board, I wondered if I would be able to contribute something worthwhile. I mostly got involved because of my sister Grace, whose death inspired me to support a cause that had great meaning to her.
Grace often opened her home and her heart to people who otherwise might have led a lonely life outside of the mainstream. She not only taught them independence; she had a miraculous gift for helping them realize their own potential by teaching themselves. Little Grace. 4’11” and 12 feet tall at the same time.
Well, Grace would have done a far better job than I, but somewhere along the way I have come to know her better, and myself, and perhaps contrib-ute in some small way to HTC’s current success and its promising future.
I couldn’t be more proud or more thankful for the chance you have given me to be part of the HTC family.
Nancy Pattarini
HTC bOARD CHAIR ANDCEO, PAIGE MARKETING COMMUNICATIONS GROUP, INC.
Thank you to all who shared their wonderful stories with us. The teamwork we see here every day touches us in unspeakable ways and we’re so pleased that we’ve now been able to share a glimpse with you. If you would like to know more about HTC or would like to schedule a personal visit, please contact us any time at (315) 724-9891. There’s always something spectacular going on here at HTC!
Far beyond just the job(315) 724-9891(315) 724-9896 [email protected]
2260 Dwyer AvenueUtica NY 13501
Our Family of Divisions
Human Technologies Corporation is a company of diverse businesses committed to enhancing the quality of life for people who have disabilities and others who have barriers to employment. We believe that work is inherently dignified and fulfilling, and that individuals with disabilities and other barriers to employment deserve the opportunity to work and to achieve their fullest potential. Therefore, we are committed to assisting people by providing training, work and supportive services for those with obstacles to employment and by providing counseling and clinical services for those seeking to improve the overall quality of their lives.
Human Technologies Corporation is a private, not-for-profit company governed by a volunteer board of directors. Human Technologies Corporation is a 501(c)3 corporation.
Clothing & Textile ManufacturerClothing & Textile Manufacturer
