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Stepping into the Cloud

ProgressandLessons

Kelli TrosvigInterim Vice President & Vice ProvostUW Technology & OIM

FCET05 February 2010

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Agenda Background

UW Strategy

Progress

• Lessons

What's Inside that Cloud?What's Inside that Cloud?the Internet + Serversthe Internet + Servers

From Wikipedia article on Cloud Computing

Cloud Computing = IT stuff running in someone else's data center

Kinds of Cloud ServicesKinds of Cloud Services

• Infrastructure as a Service e.g. Amazon EC2, S3

• Platform as a Service e.g. Google AppEngine

• Software as a Service (SaaS) e.g. Hotmail 1994

Varying degrees of shared vs. dedicated, e.g. “Cloud vs. Hosted”

Cloud Computing IngredientsCloud Computing Ingredients

– Old “service bureau” paradigm cf. ADP, 1949

– Revenue from ads + subscriptions

– Data mining for personalizing the ads

– Modern technology (web, Internet, datacenter)

– Low cost via high-scale, more self-support

– Disintermediation (self-service)

Natural EvolutionNatural EvolutionWho ya gonna call (for commodity IT)?Who ya gonna call (for commodity IT)?

Individual

Departmental

Central

Cloud

Goodbye “IT priesthood”... Hello “Consumer Computing”

In the beginning...

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Cloud CurrencyCloud Currencyusers are the users are the inventoryinventory

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So... So... Cloud Cloud Computing:Computing:

Hot or Not?Hot or Not?

Nick Carr

Richard Stallman

Larry Ellison

Bill Gates

Eric Schmidt

It must be Hot if ...It must be Hot if ...

http://www.virtualizationconference.com/node/597208

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UW meets the CloudUW meets the Cloud

Cloud Apps @ UWCloud Apps @ UW

64K UW users

50% of students ALREADY forward their UW email!50% of students ALREADY forward their UW email!

Strategic PremisesStrategic Premises

• Cloud computing is a big deal

• UW should encourage use of cloud services, consistent with compliance obligations

• Compliance risk is reduced via partner contracts

• A dual-vendor strategy is appropriate for UW

• Including faculty, staff and studentsmaximizes collaboration potential

Cloud Partnership MotivationsCloud Partnership Motivations

• This is where our community is (or will be)!

• Enhance the cloud services

• Improve regulatory compliance

• Allow better use of scarce IT staff

IT Goal: info access & collaboration, any time, place, device → Cloud computing supports this goal

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A Tale of Two Clouds A Tale of Two Clouds (for SaaS)(for SaaS)

-One size does not fit all-One size does not fit all -We want both partners to succeed-We want both partners to succeed

Platform Migration ModelPlatform Migration Model2009 - 20122009 - 2012

HostedExchange, etc

(BPOS-D)

Free Cloud

(OL + GAEE)

PAST FUTURE

On-Premise

Exchange &Sharepoint

Personal Cloud Services

Personal Cloud Services

MyUW.net(Alumni Email)

Uniform Access

Email & web svcs50K

5K

40K

5K

40K

15K

45K ++

New Alums

ProgressProgress

• MS and Google pilots successfully completed

• Campus launch to students & alums on 9/28/09

• Successful CSE launch

• Planning for 2010 phase-out of student UA svcs (Per STF Committee funding decision)

• Planning for 2010 transition from on-premise Exchange/Sharepoint to MS BPOS-D

Accounts OL GA

Students 2,300 4,300 5,700

Alumni 4,100 4,800 8,200

Total 6,100 8,500 13,000

Email OL + GA EXTERNAL DESKMAIL TOTAL

Students 3,000 25,000 20,000 48,000

Current ResultsCurrent Results28 Sep – 31 Jan 28 Sep – 31 Jan

OL=700, GA = 2,300

OL = Microsoft Outlook Live

GA = Google Apps for Edu

Accounts created vs. Primary email destination

NB: categories do overlap!

Up from 7,000 In October

Preliminary CostsPreliminary Costs(all staff time)(all staff time)

(UW Tech direct labor costs only; Does not include CSE or any other units)

May-Sep Project Cost (Funded by deferring other projects)

– Outlook Live: $ 200K

– Google Apps: $ 50K

– Generic: $ 75K

LessonsLessons• Free services are not free

– Moving targets, startup problems, service culture– Cloud Conundrum: Integration adds value & cost

• Collaboration Barriers– Multiple account madness– Interoperability

• Pushback– Students: “Where's the beef” (vs. existing options)– Faculty: privacy, security, data ownership/mining

• Help desk load: OK so far (no forced migrations yet)

ConcernsConcerns

• User Concerns– Service maturity– Privacy– Interoperability

• Institution Concerns– Operational risk– Financial risk– Compliance risk

Service MaturityService Maturity

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PrivacyPrivacyvs. “Total Information Awareness”vs. “Total Information Awareness”

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Interoperability Interoperability example: the calendaring problemexample: the calendaring problem

Outlook/ExchangeUser IT

Staff

GoogleCalendar

User

Institutional RisksInstitutional Risks

• Operational (service or business failures)• Individuals have biggest stake here for now

• Financial (surprise support or integration costs)• High-touch support model could kill future savings

• Compliance (failure → liability cost)• Primarily unauthorized disclosure of sens. Info• Limited forensics ability → notification cost• Ability to respond to legal requests for data

NB: 1) these kinds of business risks are uninsured 2) departments assume $$ liability for failure to comply w/UW policies 3) data guidelines need to cover all cases, not just cloud computing

Risk MitigationRisk Mitigationcompared with status-quocompared with status-quo

Contract terms added

Data security guidelines to define appropriate use

Partner contracts provide for UW account control

Inability to comply with FERPA

Disclosure of confidential data

Inability to respond to eDiscovery request

Cloud use is soaring despite concerns

The cloud enables more collaboration

So we need to enable the cloud...

2010 Plans2010 Plans• Cloud Service Enhancement

– SSO for Outlook Live– Group management features– Improved calendar interoperability

• On-Premise Service Retirement– Student UA services (at least email)– Central Exchange/Sharepoint services

(move to Microsoft BPOS-Dedicated)

• Progress gated by– Service maturity– Migration and support costs

Impact on UA ServicesImpact on UA Services

• Student Tech Fee Committee decision– UA services for students have been de-funded– Thus, they will migrate to cloud soon...

• Email– No new student Deskmail accounts as of Jan 2010– Migrate existing student accounts later in 2010– Students may continue to use consumer accts

or MS and Google partner accts

• Web publishing, etc– Transition roadmap is being developed

Questions

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